The staff at SpringHill Suites by Marriott Pittsburgh Bakery Square is one of the standout features of the hotel, according to guest reviews. They are consistently described as professional, welcoming, friendly, accommodating and attentive to guests' needs. The front desk staff, in particular, is singled out for their exceptional hospitality with specific mentions of individuals like Greg, Steven and Brandon. However, there are a few negative comments about a rude or condescending staff member that detracted from some guests' experiences. Overall, though, the majority of guests praise the staff for doing a wonderful job of serving, cleaning and managing breakfast despite the large number of guests present. Even with the added challenges of the pandemic, guests appreciate the caring and safety-oriented attitude of the staff. The hotel's location and cleanliness are also commended, but the friendly and helpful staff really make a positive impression on guests.
