Regency Country Club, Apartments Suites boasts an exceptional staff according to guests. The majority of the personnel are friendly and accommodating, especially the director, reception, animation and pool bar staff. Several guests have complimented the personal touch that some staff members provided, like Rocio who took care of a guest's daughter with care and Layla who proved to be charming in the restaurant. Many guests have described the personnel as very welcoming, cordial, helpful and wonderful. Special mentions go to Daniel from the pool bar, Bruno and Frankly from the reception and a French-speaking receptionist for being charming and going beyond expectations. The hotel staff make guests feel secure, like having bicycles brought to the hotel and going out of their way to ensure guests have a memorable vacation. Despite a few isolated incidents of not-so-helpful personnel, the hotel, its staff, rooms and pools have received high praise. The Regency Country Club is conveniently located on a hill, away from the busy touristy areas of Las Americas.