Illusion Boutique "Near Beach"

Playa del Carmen , , Calle 8 Norte, Entre 5a Avenida Y Playa (Show on Map)
7.2
Good


Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests 1 room, 2 guests
Info
Summary of reviewsIllusion Boutique "Near Beach" enjoys a fantastic reputation for its prime location in Playa del Carmen, making it a favorite among guests seeking easy access to both the vibrant Fifth Avenue and the picturesque beach. Visitors appreciate its proximity to various attractions, amenities and nightlife, underlining the hotel's convenience for those exploring the city or simply relaxing by the seaside. Despite occasional complaints about nighttime noise, most guests find the central placement of the hotel to be a major advantage.

The staff at Illusion Boutique consistently receive high praise for their kindness and attentiveness, contributing significantly to the positive guest experience. Individuals like Oswaldo, Brenda and Michelle are frequently mentioned for their outstanding service. The housekeeping team is noted for their diligence, enhancing the hotel's welcoming atmosphere.

Guest feedback on the hotel's rooms reveals a mix of positive and negative experiences. Positively, rooms are described as spacious, comfortable and well-equipped with amenities like air conditioning and mini fridges. However, cleanliness and maintenance issues are frequently brought up with reports of musty smells, stained linens and outdated facilities detracting from the overall comfort.

Breakfast at the hotel has been a point of contention with many guests expressing dissatisfaction. The breakfast, served off-site, is often described as minimalistic and lacking variety. While some guests found certain offerings fresh and delicious, the general consensus suggests that improvements in both quality and convenience are needed.

Cleanliness levels at the hotel also vary significantly according to guest reviews. While many describe their rooms and the pool as very clean and well-maintained, others report encountering dirty conditions, musty odors and inconsistent housekeeping practices. The hotel's free WiFi service receives mixed reviews with connectivity often being excellent in certain areas but unreliable in others.

Families have had mixed experiences with some appreciating the hotel's family-friendly atmosphere and spacious rooms, while others pointed out the need for better family amenities and quieter rooms. Despite some noise issues and lapses in service, many find it a suitable option, especially for families with older children.

The hotel's rooftop pool offers scenic views and a pleasant ambiance but suffers from significant cleanliness and maintenance issues, sometimes appearing green with algae. Its small size also limits its use for serious swimming.

Overall, Illusion Boutique "Near Beach" stands out for its excellent location and friendly staff, making it a good choice for both beach lovers and those seeking to explore Playa del Carmen. However, the hotel could benefit from addressing concerns about its breakfast, cleanliness and some of its amenities to enhance the overall guest experience.
Show more
Categories
Boutique-style Hotel

Hotel near The Beach

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Rooftop Pool    Pool Swim Up Bar    Outdoor Pool  


Cheap Hotel

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Swim Up Bar

Hotel with Rooftop Pool

Room Types
Quadruple Room This air-conditioned room features a king-size bed. It has a flat-screen TV, free internet access and a private bathroom with a hairdryer. There is a mini-fridge which can be used free of charge, while room service are available at an extra cost.

Suite Junior This room has a flat-screen TV, free internet access and a private bathroom with a hairdryer. There is a mini-fridge which can be used free of charge, while a mini-bar and room service are available at an extra cost.

Prestige Double Room This spacious room features a large terrace offering partial views of the ocean. It has a flat-screen TV, free internet access and a private bathroom with a hairdryer. It has a mini fridge for guests to use, while the minibar has an extra cost.

Deluxe King Room with Partial Ocean View This room features air conditioning, ceiling fan, flat screen TV. It comes with iron/ironing board, tea and coffee making facilities, VOIP phone, radio clock, iPod docking station and laptop safety box. Organic bathroom toiletries, magnifying mirror and hairdryer are available in the private bathroom. A large terrace with solarium overlooking the pool and ocean is featured.

Superior King Suite This suite features a spacious terrace with wet bar and plunge pool only steps away. The suite has an incredible view over the ocean, mini fridge, tea and coffee making facilities, walk-in closet and luxury bathroom.

King Room Guests will have a special experience as the double room offers a pool with a view. The spacious double room provides air conditioning, a minibar, as well as a private bathroom featuring a bath and a shower. This double room features a wardrobe, a safe deposit box, a flat-screen TV and garden views. The unit offers 1 bed.

Guest Reviews
7.2
Good
Location
Nestled in a prime spot, Illusion Boutique "Near Beach" boasts an outstanding location that nearly all visitors rave about. Situated just steps away from the vibrant Fifth Avenue and the picturesque beach, guests find it incredibly convenient for exploring Playa del Carmen. The hotel is strategically positioned near essential amenities, including the bus and ferry terminals, which makes it ideal for those looking to venture further afield. Its central placement ensures that shops, restaurants, bars and the heart of the city's nightlife are within easy reach, providing a seamless blend between relaxation and entertainment.

Guests praise the hotel for being just meters from the beach, making it an excellent choice for beach lovers desiring quick access to the seaside. The location's convenience extends to easy walkability around the area, allowing visitors to enjoy the surrounding attractions without the need for transportation. Despite occasional mentions of nighttime noise from nearby bars and clubs, the overall sentiment is overwhelmingly positive about the hotel's spot in the bustling center of Playa del Carmen.

Illusion Boutique's prime location is complemented by friendly and attentive staff, enhancing the guest experience. Visitors appreciate the combination of being close to key attractions and relaxation spots, underlining the hotel's reputation as a well-placed, highly accessible and comfortable retreat in the heart of Playa del Carmen.

Breakfast
Guests of Illusion Boutique "Near Beach" have expressed mixed feelings about the breakfast provided by the hotel. The overarching sentiment leans toward dissatisfaction with numerous reviews highlighting that the breakfast is not served on-site but at a separate establishment, often requiring a walk of several blocks ranging from a few minutes to about 15 minutes.

The breakfast itself is frequently described as minimalistic and lacking variety. Common complaints include its meager offerings such as toast, coffee, water and occasionally scrambled eggs. Many guests felt that the breakfast was not substantial enough to start their day with some referring to it as a snack rather than a proper meal. Descriptions like "horrible," "poor," "unacceptable," and "disappointing" pepper the reviews with some guests mentioning that the breakfast process could be chaotic and the service slow.

On the positive side, a few reviews mention that the breakfast was delicious and had a lot of variety, though such comments are sparse. Guests appreciated the breakfast's freshness when available, noting that everything was handmade. However, these positive notes are overshadowed by the general consensus that breakfast service could be significantly improved, both in terms of variety and convenience.

In summary, while the hotel has a promising location and some strong points, guests generally agree that the breakfast experience leaves much to be desired and could benefit from major improvements in both quality and logistics.

Rooms
The rooms at Illusion Boutique "Near Beach" have garnered mixed feedback from guests, revealing a blend of positive and negative experiences. On the plus side, many guests appreciated the spaciousness of the rooms, often describing them as large, comfortable and equipped with amenities like air conditioning, a mini fridge and in some cases, a balcony with nice views. Several reviews noted that the rooms had lots of storage, large beds and were considered very comfortable. The overall layout and space of the rooms were frequently praised with several mentions of good room facilities including Smart TVs and USB charging points.

However, the guest feedback also pointed to several significant issues. Cleanliness was a recurring complaint with many rooms described as dirty, musty and poorly maintained. Guests noted that some bedsheets and towels were stained, mirrors were spotted and the mini fridge often leaked. The rooms also had a persistent musty smell and suffered from poor ventilation. Many guests were disappointed by the lack of natural light, as some rooms only had windows facing internal corridors.

Another common point of dissatisfaction was the state of the amenities. The air conditioning systems in some rooms were faulty, the locks difficult to operate and TVs lacked remote controls. Elevators were reported as non-functional, often described as being merely decorative. Maintenance issues extended to other aspects like dated bathroom fittings and torn room doors.

Overall, while the room size and some amenities at Illusion Boutique "Near Beach" received praise, the problems related to cleanliness, maintenance and authenticity versus expectation left many guests dissatisfied.

Beds
At Illusion Boutique "Near Beach," guest opinions on the beds are mixed with experiences ranging from highly positive to disappointing. On the plus side, many guests found the beds to be very comfortable, spacious and conducive to a good night's sleep. The rooms themselves are often described as spacious and comfortable with some featuring large, cozy beds that offer a touch of luxury, particularly in the case of the king-size beds. The air conditioning adds to the comfortable sleeping experience, providing a refreshing retreat after a hot day.

However, several guests pointed out significant drawbacks. Some beds were described as old, hard and uncomfortable, often leading to a less-than-ideal sleep and occasional back issues. Uncomfortable pillows were also a recurring theme with several reviews noting that they were too tall or hard. The mattresses in some rooms were lumpy with guests noting they could feel the springs and others reported that the beds squeaked or were noisy.

Additionally, housekeeping quality varied with some guests appreciating daily bed-making and sweeping, while others noticed shortcomings such as thin sheets, stained linens and insufficient cleaning. Instances of bed bugs and uncomfortable bedding further marred the experience for some.

In summary, while many guests enjoy a comfortable stay with large, cozy beds at Illusion Boutique "Near Beach," others experienced issues with bed quality and cleanliness that detracted from their overall satisfaction.

Cleanliness
Guests' reviews of Illusion Boutique "Near Beach" present a mixed picture regarding the cleanliness of the hotel. On the positive side, many guests noted that their rooms were very clean with some even describing the cleanliness as impeccable and the facilities well-maintained. Housekeeping was frequently mentioned as being amazing with diligent cleaning staff who always had a smile and kept rooms tidy, sometimes on a daily basis. The pool also received praise for being clean and well-maintained.

However, several guests experienced significant cleanliness issues. Some rooms and bathrooms were reported to be very dirty upon arrival with complaints of stained sheets, rough and stained towels and general lack of proper cleaning. Musty odors, mold and cracked tiles were recurrent problems and some guests found items like dirty soap left behind from previous customers. There were also reports of the cleaning staff not attending to rooms during guests' stays and specific concerns about the cleanliness of the hallways and communal areas.

Mixed experiences with maintenance were also noted with some rooms and facilities described as outdated and deteriorated. Despite this, there were instances where issues were addressed promptly when reported. Overarching this, while the hotel had pockets of excellent cleanliness, there is a consensus that there is room for improvement in maintaining a consistent standard of cleanliness throughout the establishment.

Staff
Illusion Boutique "Near Beach" boasts an exceptional team that consistently receives high praise for their kindness and attentiveness. Guests frequently highlight the friendliness and helpfulness of the staff, particularly noting individuals such as Oswaldo, Brenda and Michelle for their outstanding service. The reception staff, including Nahuel and Matias, are commended for being accommodating and detailed, willing to go the extra mile to ensure guests' comfort and satisfaction.

The housekeeping team also garners significant appreciation for their excellent service and warm demeanor. Reviewers emphasize the overall efficiency and helpful nature of the employees, suggesting that the staff is a key strength of the hotel. Despite a few mentions of occasional lapses in communication and insufficient staffing, the general consensus is positive, reflecting a team that is both welcoming and dedicated to addressing guests' needs.

This combination of super friendly, attentive and helpful staff makes Illusion Boutique "Near Beach" a favored choice among travelers, ensuring a pleasant and well-catered experience.

Wi-Fi
The WiFi experience at Illusion Boutique Hotel "Near Beach" received mixed feedback from guests. While some visitors found the internet connection to be excellent, very fast and reliable, especially in common areas and on certain floors, others faced significant issues. Several guests reported that the WiFi signal did not reach their rooms, was intermittent, slow or completely non-functional. It was noted that the internet capability varied greatly depending on where one was located within the hotel with particular difficulties in upstairs rooms and certain areas. Despite these inconsistencies, the positive reviews highlight that when functional, the WiFi can be quite good, suggesting that the hotel may have patchy coverage rather than uniformly poor service.

Pool
The pool at Illusion Boutique "Near Beach" is situated on the rooftop, providing scenic views and a pleasant ambiance. Guests appreciated the location and the relaxing atmosphere of the pool area. Despite its aesthetic appeal and advantageous terrace placement, the pool is frequently noted as being very small and shallow, more akin to a wading or splash pad and not suitable for serious swimming.

Critically, many reviews highlight significant issues with cleanliness and maintenance. There were recurrent mentions of the pool being dirty, neglected and sometimes green with algae, indicating a lack of consistent upkeep. Guests have commented on its misleading appearance compared to promotional photos and expressed disappointment in finding it smaller than expected or inoperable at times. Some even reported that the pool was closed or undergoing repairs, causing an inconvenience.

While a few guests had positive remarks about the pool being clear and clean, the consensus points toward a need for better maintenance and attention to the facility. The rooftop pool does offer a nice lounging area for sunbathing and relaxation, but potential visitors should temper expectations regarding its size and cleanliness based on recent feedback.

Beach
Nestled in an enviable spot, Illusion Boutique "Near Beach" boasts an exceptional location just a few steps away from the seaside. Guests repeatedly emphasize the hotel's proximity to both the beautiful beach and the bustling Fifth Avenue, making it an ideal choice for beach lovers and urban explorers alike. The beach is easily accessible and can be reached within a minute's walk with some reviews noting a mere 20 to 50 meters distance.

Many visitors appreciate the convenience of being so close to the ocean, describing it as "right next to the beach" or "steps away from the beach." The immediate vicinity allows for the enjoyment of beach energy and provides great beach access. However, a couple of reviews did mention occasional seagrass issues, which are common depending on the time of the year.

Overall, the beach near Illusion Boutique is frequently praised for being beautiful and readily accessible, enhancing the overall experience of staying at the hotel.

Family
Illusion Boutique "Near Beach" offers a mixed experience for families. Many reviews highlight the hotel's family-oriented and family-friendly nature, making it a good choice for those traveling with children. Guests frequently mention that it is a wonderful and ideal place for families with a great atmosphere for both adults and kids.

However, some aspects leave room for improvement. While the hotel is generally accommodating, the staff sometimes fall short on providing crucial assistance to families, such as help with strollers and packing for babies. There are complaints about the suitability of certain rooms for children and a lack of family amenities. Noise levels can be an issue, particularly for families with young children.

On the positive side, family rooms are noted for their spaciousness and there are options for adjoining rooms, which can be convenient for larger families. The reception staff is praised for furnishing child-appropriate travel recommendations and making the stay as family-friendly as possible. Despite some lapses in service and maintenance, the general consensus leans towards the hotel being a suitable spot for families, especially those with older kids, who may find fewer issues with the setup.

In summary, Illusion Boutique "Near Beach" provides a solid family-friendly environment but could benefit from enhanced amenities and services geared towards families to improve the overall experience.

Nightlife
Illusion Boutique "Near Beach" is ideally situated for those looking to dive straight into the vibrant nightlife scene. Located right on Fifth Avenue, guests will find themselves at the heart of action with various bars, nightclubs, local pubs and restaurants within immediate proximity. The hotel's central location means it's perfect for a couple of nights filled with partying and socializing, offering convenience with easy access to places like Señor Frog's and other nightclubs that stay open until the early morning hours. However, the lively surroundings come with a significant downside: noise. Numerous reviews highlight the constant and, at times, unbearable noise from neighboring bars and clubs. Music often plays at full volume until as late as 3 AM, making it challenging to get a good night's sleep. For those prioritizing nightlife over tranquility, Illusion Boutique provides a prime spot to experience the best of local entertainment, but light sleepers might want to bear this in mind.

4 Star
Illusion Boutique, located at the heart of Playacar, presents itself as a four-star hotel but falls short in meeting the expectations typically associated with that rating. Many guests liken it more to a hostel, citing facilities that are reminiscent of a two-star establishment. The rooms appear much older than depicted in the promotional photos, leading some to describe the advertising as deceiving. Cleanliness has also been flagged as an area in need of improvement.

Despite these shortcomings, the hotel does have its strengths. The staff receives consistent praise for their attentiveness and the breakfast offerings are described as excellent. The prime location near the beach and central Playacar is another significant plus, providing easy access to local attractions. While the service quality stands out positively, the overall consensus suggests that Illusion Boutique is more accurately categorized as a lower star accommodation.

Rooftop Pool
The rooftop pool at Illusion Boutique "Near Beach" presents a mix of experiences for guests. Many reviews highlight the pool's excellent features, describing it as a nice and good spot to relax with a great area to enjoy. However, some guests found it to be small and shallow, which might not meet all expectations. Maintenance appears to be an issue with several guests noting the need for improvements and occasional cleanliness concerns. Access to the pool can also be challenging for some, causing discomfort. Overall, while the rooftop pool garners praise for its location and relaxation potential, it could benefit from enhancements in upkeep and ease of access.

Outdoor Pool
The outdoor pool at Illusion Boutique "Near Beach" receives mixed feedback from guests. Many find the pool to be a delightful feature, describing it as clean, good and great. However, some guests note that the pool is small and in need of maintenance. The plunge pool, in contrast, is consistently mentioned as clean. While the main outdoor pool is appreciated for its presence, there are mentions of it being dirty and not well-maintained at times, suggesting that improvements in upkeep could enhance the overall guest experience.

Honeymoon
Illusion Boutique "Near Beach" offers an ideal setting for honeymooners, making it a perfect destination for a romantic getaway. Guests consistently highlight the hotel's perfect location, which adds to its appeal for couples seeking a romantic escape. The comfortable rooms and romantic decor further enhance the experience, providing an inviting and intimate atmosphere. Whether planning a special honeymoon or simply a romantic retreat, Illusion Boutique stands out as a great choice for creating cherished memories.

Boutique-Style
Nestled close to lively nightclubs and bars, Illusion Boutique "Near Beach" showcases a charming, unique style that lends itself to a distinctive boutique atmosphere. Guests have described it as a lovely and beautiful small hotel with a clean and comfortable ambiance. Many appreciate the nice boutique feel and the facilities offered, admiring the definitive boutique style that sets it apart. However, some visitors noted that the boutique charm has diminished over time, describing it as neglected and a disappointment for not living up to the expectations of a 4-star boutique hotel. Despite differing opinions, the hotel remains a convenient and stylish option for those looking to be near Playa del Carmen's vibrant nightlife.

Romantic
Illusion Boutique "Near Beach" offers a cozy and charming atmosphere, ideal for a romantic getaway. Its prime location near 5th Avenue provides easy access to local attractions while maintaining a tranquil and romantic setting. The hotel features nice views, enhancing the overall romantic ambiance. Guests have found it to be an ideal spot for a honeymoon with its romantic location and ambiance. However, privacy in the bedrooms may be a concern for some. Despite this, couples frequently express their enjoyment of the romantic environment.


Yes, Illusion Boutique "Near Beach" has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Rooftop Pool, Outdoor Pool.

No, a spa isn't available at Illusion Boutique "Near Beach".

No, Illusion Boutique "Near Beach" doesn't allow dogs.

No, parking facilities aren't available at Illusion Boutique "Near Beach".

No, Illusion Boutique "Near Beach" doesn't have a gym.

Location Show Map
More Options

  • in

  • Resort in Playa del Carmen

  • 8.3 Very Good

  • From $130

  • Hotel in Playa del Carmen

  • From $162

  • Hotel in Playa del Carmen

  • 8.4 Very Good

  • From $133



5,309,213

Hotels

60

Categories

49,805

Regions

209,065

Cities


×
×
Checkin
× Home About Press Categories Blog Hotel Awards Travelmyth GPT Contact Terms & Conditions Privacy Policy Cookies Policy FAQ