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The Reef Playacar Beach Resort & Spa-Optional All Inclusive

Playa del Carmen , Paseo Xaman - Ha S/n, Playacar (Show on Map)

7.8

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Reef Playacar Beach Resort & Spa-Optional All Inclusive is a great choice for travelers seeking a beach getaway in a beautiful and convenient location. Guests rave about the stunning beach and natural surroundings, as well as the friendly and helpful staff. The breakfast buffet is excellent with a great selection of foods, although some guests found the dinner options to be lacking in variety and taste. The rooms are generally clean, attractive and comfortable, although some guests experienced noise and temperature issues. The pools are excellent and the beach is praised for its beauty and cleanliness. Families can enjoy a wide range of activities and there is a well-run kids club. While the all-inclusive package may have some issues, there are still positives to be found, such as the fantastic restaurants and diversity of cocktails. Overall, The Reef Playacar Beach Resort & Spa-Optional All Inclusive offers an unforgettable beach vacation experience.
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Categories

Resort with All Inclusive Packages

Resort near Golf Courses

Beachfront Resort

Resort near The Beach

Resort Taking Steps Towards Sustainability

Resort with Spa

Family Friendly Resort

Resort with Swimming Pool

Pool Swim Up Bar Outdoor Pool

Business Resort

Resort with Parking

Resort with Gym

Resort with Tennis Courts

Resort for Yoga

Resort with Outdoor Pool

Resort with Swim Up Bar

Room Types

Superior Double Room with Garden View Overlooking the gardens, this air-conditioned room offers a private balcony or terrace, a TV, a mini-fridge and a telephone. The bathroom includes a hairdryer and ironing facilities are also provided. A safe is available to rent. The standard all-inclusive package consists of buffet meals, snacks, domestic alcohol and soft drinks and à la carte dinner option in the Botticelli Italian restaurant. Activities for children and adults, including aerobics, gym access, cycling and nightly entertainment are provided, and non-motorized watersports such as sailing, kayaking, snorkelling and scuba diving are also included.

Premium Double Room with Garden View This air-conditioned premium room offers a private balcony or terrace, a TV, a telephone and a safe. There is a coffee maker and a free minibar stocked with beer and soft drinks. The bathroom includes a hairdryer, bathrobe and free toiletries, and ironing facilities are also provided. A bottle of wine is provided on arrival. Free WiFi is offered only in this category. The premium all-inclusive package consists of buffet meals, snacks, international alcohol and soft drinks, access to the beach lounge bar and a choice of 2 à la carte restaurants. Activities for children and adults, including aerobics, gym access, cycling and nightly entertainment are provided, and non-motorized watersports such as sailing, kayaking, snorkelling and scuba diving are also included. There is a 25% discount for any spa service in the Reef Spa. This package also includes one dinner per guest in the Japanese restaurant located at The Reef Cocobeach. Guests can enjoy a day at The Reef Cocobeach including the All Inclusive service.

Superior King Room with Garden View The spacious double room features air conditioning, a wardrobe, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.

Premium King Room with Garden View The spacious double room offers air conditioning, a minibar, a balcony with garden views as well as a private bathroom boasting a bath. The unit has 1 bed.

About The Reef Playacar Beach Resort & Spa-Optional All Inclusive

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Guest Reviews

7.8

Good

Location

The Reef Playacar Beach Resort & Spa-Optional All Inclusive boasts the perfect location for travelers seeking the ultimate beach getaway. Guests rave about the beautiful, natural surroundings of the resort which is situated in Playacar, a safe and secure area and just a short walk from Playa del Carmen. The beach in front of the resort is absolutely stunning and there are plenty of sun beds and life guards to ensure a comfortable stay. The hotel is also conveniently located for shopping and restaurant options in Playa del Carmen. There's a lovely little jungle garden within the hotel grounds and the pools are also highly recommended by guests. The staff is amazing in general and always happy to help with anything guests may need. In summary, The Reef Playacar Beach Resort & Spa-Optional All Inclusive has everything one could need for an unforgettable beach vacation in a beautiful and convenient location.

Breakfast

The breakfast at The Reef Playacar Beach Resort & Spa-Optional All Inclusive is excellent according to guest reviews. With a great selection and variety of foods, the buffet is always delicious and abundant. Some guests felt that the food could be more varied, but overall the breakfast was complete and satisfying. The restaurant buffet is well worth trying and the coffee is excellent. The all-inclusive option provides a great breakfast experience and there are plenty of options for everyone's taste. Some guests mentioned that the food was similar almost every day, but there was always something delicious to try. The buffet meals were very nice with a large variety of options and some guests noted that fruits were missing from the buffet. Despite a few minor criticisms, the breakfast at The Reef Playacar Beach Resort & Spa-Optional All Inclusive is a great way to start the day during your vacation.

Dinner

If you're planning a stay at The Reef Playacar Beach Resort & Spa-Optional All Inclusive, the dinner options may leave something to be desired. While some guests found the Italian and Mexican reservation-only restaurants to be very good, others complained about the lack of variety and taste in the buffet options. Vegetarian and vegan options were limited and some guests felt that the food quality was poor with meals not always being hot and a lack of healthy choices. However, those with premium packages enjoyed phenomenal reserved restaurant options and late-night tacos were a hit. While some guests preferred to eat outside the resort due to the lackluster food options, others found success with the variety offered in the themed restaurants. Overall, while the dinner options may not be to everyone's taste, there are still enjoyable aspects to be found.

Rooms

The Reef Playacar Beach Resort & Spa-Optional All Inclusive offers guests plenty of choices when it comes to rooms. Most guests seem to really enjoy the cozy balcony that comes with each of the rooms. The bathrooms are well-lit and spacious and the rainfall shower is an extra touch. Some of the renovated rooms are very comfortable and modern with lush vegetation seen from the balcony. Most rooms are clean and functional and the staff is friendly and helpful. Some guests did complain about a few things, like the size of some rooms, which were a little smaller than they were expecting and the lack of decor. Some rooms were noisy; guests could hear their neighbors' conversations and the walls were thin. Some guests also complained of temperature issues with rooms being too humid or the air conditioning being too loud. Additionally, some pillows were too high and hard and towels were rough. However, overall, most guests seem to love the rooms, which are clean, attractive and comfortable.

Beds

The Reef Playacar Beach Resort & Spa-Optional All Inclusive offers a mixed experience when it comes to beds according to guest reviews. Some guests reported uncomfortable and hard beds that resulted in back pain by the end of their stay. Additionally, there were some complaints about the pillows being too hard and uncomfortable. However, there were also positive reviews of comfortable beds, although in some cases they were a little hard for some guests' preferences. The hotel offers both couples and single beds, but there were some issues with guests not being able to secure sunbeds, especially for those who paid for the premium package. Despite some negative reviews, the hotel's rooms were described as clean and elegant and others praised the size and comfort of the beds.

Cleanliness

Guests of The Reef Playacar Beach Resort & Spa-Optional All Inclusive have generally positive reviews regarding the cleanliness of the hotel. The staff takes daily measures to clean the beach and maintain the lush garden surroundings. The rooms are spacious, attractive and well-maintained with rain showers in the bathrooms. Housekeeping services are reliable and the pool is usually clean, although some guests reported some unclean moments. Overall, the hotel is impressive and the employees are friendly and hardworking with constant cleaning. However, some guests experienced cleanliness issues with the floors and a few unpleasant smells from the water and towels.

Staff

The staff at The Reef Playacar Beach Resort & Spa-Optional All Inclusive are generally praised for being friendly, attentive and helpful. Guests mention specific staff members who provided outstanding service, such as Ana in the kitchen, Domingo and Antonio in the restaurant and Jesus at reception. However, some guests reported encountering staff who were rude, disorganized or not fluent in English. While some guests found the entire staff to be exceptionally friendly, others noted that there were exceptions, such as the front desk staff or the lady who tried to sell them tours upon arrival. Overall, most guests appreciated the cordiality and kindness of the hotel's employees.

Wi-Fi

Many guests have commented on the Wi-Fi at The Reef Playacar Beach Resort & Spa-Optional All Inclusive. While some reported poor signal and disconnections, others noted that the Wi-Fi was not available in their rooms and that they had to use it in common areas. However, several guests said that they did not encounter any issues with the Wi-Fi during their stay. It's worth noting that some guests pointed out that the hotel's Wi-Fi service could be unreliable for extended usage. Despite this, there don't seem to be many complaints about Wi-Fi in general at the hotel.

Pool

The Reef Playacar Beach Resort & Spa-Optional All Inclusive boasts excellent pools according to guest reviews. Reviewers mentioned that the pools were clean and great in size, strategically located throughout the property. Guests also appreciated the well-maintained pool area and easy access to the beach. However, a few reviewers mentioned that the sunbeds were often reserved with towels quickly, leading to insufficient seating. Nonetheless, overall, guests loved the beach, the great variety of food, the stunning surroundings and atmosphere. The resort is perfect for a cozy and relaxing getaway, offering a Mexican lifestyle feel that is further enhanced by the natural zone of the buildings and the hospitable staff.

Beach

Situated right on the beach, The Reef Playacar Beach Resort & Spa-Optional All Inclusive boasts a stunning location that complements the beautiful scenery. Guests love the proximity to the beach with some describing it as being right there. The beach is praised for its beauty with clean sand and few crowds. Access to the beach is great with free sun beds and umbrellas available. Some guests appreciate the private beach and the fact that it is not crowded. The hotel also has a great pool, but the beach steals the show. Despite the occasional issue with seaweed, guests seem to love the beach and its warm, shallow waters. The local lifeguards are accommodating and work hard to keep the beach clean. Few complaints were directed at the beach with most guests heaping praise on its beauty and accessibility.

Family

The Reef Playacar Beach Resort & Spa-Optional All Inclusive is a great family-friendly option for those looking for a tranquil vacation surrounded by lush greenery. Families can enjoy a wide range of activities and there is a well-run kids club that offers fun activities for the little ones. The hosts Michelle and Sergio were particularly praised for their wonderful service. While some guests with larger families did experience some hiccups, overall the resort offers an excellent value for the price and is an ideal place for a family trip with young kids.

All-Inclusive Packages

If you're looking for an all-inclusive experience at The Reef Playacar Resort & Spa, you may find it to be hit or miss. Some guests have praised the buffet, the diversity of cocktails and the fantastic restaurants (especially the Italian one). There are also plenty of options to rest and relax around the hotel and the staff are generally friendly and accommodating. The location is convenient, close to town but still surrounded by lush trees and plants. However, there are many issues with the all-inclusive package, such as additional charges for certain things that should be included, limited drinks and food options (especially for vegetarians/vegans) and a lack of quality in the buffet. Some customers have also complained about the used car salesman-style upselling when they arrived and the lack of information provided about the all-inclusive package. Nevertheless, there are still positives to be found, as many guests enjoyed the various amenities and facilities provided. Ultimately though, some people feel that the hotel falls short of what a true all-inclusive resort should offer.

Yes, The Reef Playacar Beach Resort & Spa-Optional All Inclusive has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.

Yes, a spa is available at The Reef Playacar Beach Resort & Spa-Optional All Inclusive.

No, The Reef Playacar Beach Resort & Spa-Optional All Inclusive doesn't allow dogs.

Yes, parking facilities are available at The Reef Playacar Beach Resort & Spa-Optional All Inclusive.

Yes, The Reef Playacar Beach Resort & Spa-Optional All Inclusive has a gym.

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The Reef Playacar Beach Resort & Spa-Optional All Inclusive

Does The Reef Playacar Beach Resort & Spa-Optional All Inclusive have a pool?

Is there a spa available at The Reef Playacar Beach Resort & Spa-Optional All Inclusive?

Is The Reef Playacar Beach Resort & Spa-Optional All Inclusive dog-friendly?

Is parking available at The Reef Playacar Beach Resort & Spa-Optional All Inclusive?

Does The Reef Playacar Beach Resort & Spa-Optional All Inclusive have a gym?