Hotel Diana's staff is one of the reasons why guests keep coming back. The reception staff is fantastic, super friendly and always ready to provide advice on possible trips and sights to see. The personnel is also multilingual, speaking both English and French. They are qualified, kind, fun and helpful with a positive attitude that truly goes beyond guests' expectations. The staff goes out of their way to ensure that guests are comfortable during their stay. Guests have nothing but excellent things to say about the service provided. Marko, Alessandro and Antonio, among others, stand out for their exceptional customer service, professionalism and welcoming personalities. They are always available, responding immediately to all requests and proving to be very attentive to guests' needs. Guests appreciate how the staff helps them with travel arrangements, providing local driver services and even seems to go out of their way to book a table at a popular restaurant at the last minute. The hotel is clean and definitely family-friendly with guests mentioning how accommodating and welcoming the staff is to kids. Overall, guests find the personnel at Hotel Diana to be friendly, helpful, sympathetic and very kind. They praise the staff's outstanding work ethic, competence and their ability to make their guests' stay a memorable one.