Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn
Pretoria, 221 Garsfontein Road, Menlyn-25.785391,28.271433(Show on Map)
8.4
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesThu, 25 Jun - Fri, 26 Jun25 Jun - 26 Jun
1 Room2 Guests
Info
Summary of reviews
Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn receives high praise for its ideal and central location, offering convenient access to the vibrant Menlyn Shopping Centre and surrounding attractions, while maintaining a peaceful retreat for guests. The hotel's proximity to the Sun Arena is especially appreciated by concert-goers. Guests frequently commend the helpful and friendly staff, enhancing their stay with excellent service.
The breakfast offerings at the hotel stand out, with guests describing them as excellent and diverse, serving a wide variety of delicious dishes. The dinner experiences mostly lean towards positive, showcasing a scrumptious buffet with a delightful dessert spread and an enjoyable ambiance. While some minor service issues are noted, the dedication of the staff ensures a pleasant dining experience.
In terms of accommodations, the rooms are modern and stylish, praised for their cleanliness and comfort despite occasional comments on size. The beautiful interior combined with fresh linen ensures a cozy stay. The cleanliness is a hallmark of the hotel, consistently meeting high standards and contributing to a tranquil and inviting atmosphere. Staff members are noted for their warmth and professionalism, enhancing the experience with their exceptional friendliness and attentiveness.
The hotel offers free WiFi, which is frequently described as fast and reliable, although some guests have experienced occasional connectivity issues. The outdoor pool is a highlight for its modern design, providing a serene environment perfect for lounging. Parking options are appreciated for their convenience, despite some concerns about security and signage. Lastly, the beds receive compliments for their comfort and spaciousness, promising a restful sleep with clean bedding.
Overall, the Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn stands out for its prime location, dedicated staff, and combination of cleanliness, comfort, and excellent dining options, making it an appealing choice for travelers seeking both leisure and business amenities.
Categories
Sustainability Journey
As a Protea Hotel by Marriott property, this hotel operates under Marriott International's corporate sustainability strategy. This strategy focuses on responsible business practices to manage environmental impact across its global portfolio.
Family
This hotel provides a trendy and vibrant atmosphere with family-friendly amenities. It offers unique dining experiences and is located close to Menlyn Park Shopping Centre, providing easy access to entertainment and shopping. The hotel's energetic vibe appeals to families with teenagers and young adults.
Pool
This hotel offers a trendy atmosphere and a stylish outdoor pool. The hotel is known for its modern design and lively vibe.
Infinity Pool
Outdoor Pool
Business
This hotel provides stylish accommodation and modern conference facilities in the vibrant Menlyn area. The hotel offers meeting rooms, audiovisual equipment, and catering services, suitable for various business events.
Accessible
This hotel is recognized as an accessible property, providing suitable accommodations for guests with disabilities. It is located in the Pretoria Summit Precinct, offering convenience and ease of access.
Gym
This hotel is located in Menlyn and offers gym and fitness center amenities. It provides modern facilities for guests looking to maintain their workout routine.
4 Star
This hotel is known for its trendy and vibrant atmosphere, making it a comfortable and well-equipped choice. It offers a range of modern amenities and is located in a convenient area.
Outdoor Pool
This hotel features an outdoor pool and is highlighted as a key amenity offering fantastic experiences.
Parking
Honeymoon
Romantic
Infinity Pool
Room Types
King RoomThis air-conditioned room features a city view, flat-screen TV, wardrobe and safety deposit box. The private bathroom includes a hairdryer and free toiletries.
SuiteThis air-conditioned suite features a city view, flat-screen TV, wardrobe and safety deposit box. The private bathroom includes a hairdryer and free toiletries. Extras include a seating area and with a refrigerator
Twin RoomProviding free toiletries, this twin room includes a private bathroom with a walk-in shower and a hairdryer. The air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a seating area, a wardrobe as well as city views. The unit offers 2 beds.
Guest Reviews
8.4
Very Good
Review Summaries
Location
Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn receives high praise for its ideal location, offering guests convenient access to the vibrant Menlyn Shopping Centre and surrounding attractions. Positioned centrally, the hotel is celebrated for being close to everything travelers might need, making it easy to explore both local entertainment options and further afield, such as Sandton and parts of Johannesburg. Guests particularly appreciate the hotel's proximity to the Sun Arena, which is perfect for concert-goers attending events like the Sting concert.
The hotel is described as being in a quiet area yet still central, providing a peaceful retreat while remaining close to shopping, dining, and office spaces. This blend of tranquility and accessibility is perfect for both leisure travelers and those visiting on business trips. Additionally, Menlyn Mall is just a short walk away, offering an extensive range of shops and dining options within minutes from the hotel.
For those arriving by car, the hotel's location just off the N1 highway makes for easy travel from the airport and convenient parking solutions. The staff are frequently mentioned as being helpful and friendly, enhancing the guest experience with their excellent service. Overall, the location is deemed perfect by guests, whether for a shopping spree at the mall or a comfortable stay with clean and quiet rooms in this dynamic part of Pretoria.
Breakfast
Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn has garnered high praise for its breakfast offerings, serving as a standout feature of guests' experiences. The reviews often describe the breakfast as excellent, delicious, and out of this world, with a wide variety of options available to suit diverse tastes. Many guests appreciated the abundant selection of dishes, highlighting the substantial variety at the buffet, which extends to dinner as well. There's a noteworthy mention of superb service, particularly with a dedicated staff member providing eggs, enhancing the personalized breakfast experience. Despite occasional comments about limited options on certain days, the overall consensus is that the breakfast quality and choice are impressive. The scenic setting next to the pool further enriches the morning dining atmosphere, making breakfast an enjoyable start to the day.
Dinner
Dining at the Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn presents a mix of experiences that largely lean towards the positive. The restaurant at the hotel has gathered appreciation for its delicious and scrumptious food offerings, with certain dishes even described as "out of this world." The dinner buffet seems to be a particular highlight for guests, featuring an amazing dessert spread that delights many visitors. Additionally, guests appreciate the variety of dishes available, catering to different dietary needs and preferences, reflecting the thought given to diverse tastes. The hotel’s dining ambiance also stands out, as the restaurant and its décor add to the overall enjoyable experience.
However, some areas have room for improvement. Service speed has been noted as slow on a few occasions, and instances of incorrect orders and temperature issues with the buffet have been reported. Despite these setbacks, the dedication of the kitchen staff and the high level of customer service frequently save the day, offering a dining experience that many find to be both enjoyable and of good value for money. Overall, for those who place a premium on delightful food and attentive service, dining at this hotel can be a satisfying part of their stay.
Rooms
Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn offers an inviting experience with its modern and stylish rooms. Despite a few comments on their size, guests consistently highlight the cleanliness and comfort of these accommodations. The rooms are described as having a beautiful interior, displaying somewhat of a modern design that adds charm. Many guests were pleased with the sparkling cleanliness and fresh linen, making for a pleasant and cosy stay.
The rooms match up to standards and provide comfortable pillows and a lovely breakfast. Guests who stayed on the upper floors enjoyed mesmerizing views, especially during cold nights. While the rooms are not soundproof, they make up for it with their neatness and functionality. The location across from the large mall adds convenience and enhances the overall experience.
Additionally, the hotel prides itself on exceptional reception and friendly staff, contributing to a warm and welcoming environment. For families, the availability of interlinking rooms is a bonus, allowing closeness and quality family time. Despite some guests feeling the room size is inadequate for the price, the cleanliness and facilities assure a well-maintained setting. Overall, the Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn stands out for its clean, modern, and comfortable room offerings.
Beds
Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn offers a distinct experience when it comes to the comfort of its beds. Many guests have remarked positively on the large, super comfortable, and spacious beds, which are particularly noteworthy for a city hotel. The combination of comfortable beds and soft pillows ensures a restful night's sleep. The bedding is praised for its cleanliness, matching the hotel's overall exceptional room hygiene. While some found a few beds less comfortable or warm than desired on colder nights, the prevailing sentiment highlights that most guests enjoyed their restful stay.
Cleanliness
At the Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn, cleanliness is a standout feature frequently highlighted by guests. The hotel and its facilities consistently meet high standards of hygiene, creating a comfortable and inviting atmosphere. Guests often remark on the spotlessness of the rooms, noting that clean sheets and towels are always available, which adds to the comfort of the bedding. The property as a whole is well-maintained, contributing to a sense of tranquility and order.
Apart from cleanliness, the service complements the experience, with staff being described as friendly, professional, and attentive to detail. The hotel's cleanliness extends beyond the rooms to its overall environment, reflecting the meticulous care taken in maintaining the premises. This focus on cleanliness is accompanied by the hotel being in a safe and accessible location, enhancing guests' stay. Though one review noted a room that lacked finesse, the general consensus strongly emphasizes a clean and comfortable experience, making it a reliable choice for travelers.
Staff
The staff at Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn are consistently praised for their warmth and professionalism. Guests frequently highlight their exceptional friendliness and willingness to assist, creating a welcoming atmosphere from the moment of check-in. Whether it’s the reception team, waitstaff, security, or housekeeping, the hotel’s personnel are noted for their attentiveness and courtesy. Specific staff members like Ron, Percy, Lerato, and Nomsa have been mentioned for going above and beyond in customer service, enhancing guests' experiences and making them feel at home. The staff's ability to remember guests and their genuine smiles contribute significantly to the overall positive experience at the hotel. Despite one mention of an unfriendly front desk experience, the overwhelming majority of reviews reflect a team that is courteous, accommodating, and dedicated to providing excellent service.
Wi-Fi
The Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn offers a mixed experience when it comes to WiFi connectivity. Some guests have highlighted that the WiFi is consistently fast and secure, with a strong connection that is both free and reliable. They have praised the availability of free WLAN, making it convenient for travelers who require stable internet access. However, not all experiences have been positive, with some guests encountering issues such as WiFi being unavailable on certain days or facing disconnections that hindered their online activities. Despite these occasional problems, the establishment generally provides a satisfactory level of internet access, with most guests noting the internet is free and good when available.
Pool
At Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn, the outdoor pool area is a highlight for many guests. This modern hotel boasts a beautifully designed pool that stretches the full length of the hotel, providing a serene and stylish environment. Although it might not be ideal for serious swimming due to its location directly in front of the dining area, it is perfect for lounging and soaking up the ambiance. The pool area is complemented by a charming bar and outdoor space where guests can enjoy drinks and relax. With its inviting atmosphere, the pool is more of a visual and recreational pleasure, offering a dreamy escape for those who value aesthetic appeal and a relaxed vibe.
Parking
The Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn offers convenient parking options for guests, with many reviewers highlighting the availability of free parking onsite. For those opting to park in the garage, it's reassuring to note that parking in the garage is included. Guests appreciate the plentiful parking available, contributing to an overall positive experience in terms of accessibility. However, some have raised concerns about the security of the parking facilities, suggesting a need for improved security measures and better signage to direct guests to the car park. Though the availability is generally appreciated, there are mentions of inadequate parking space, indicating that improvements could be made in terms of capacity and organization. Overall, while the parking is serviceable and appreciated for its accessibility, enhancements in security and clarity might further benefit guest experiences.
FAQ
Yes, Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn has pool(s) that belong to one or more of the following categories: Infinity Pool, Outdoor Pool.
No, a spa isn't available at Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn.
No, Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn doesn't allow dogs.
Yes, parking facilities are available at Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn.
Yes, Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn has a gym.
