El Sueño Hotel & Spa

Puebla , , 9 Oriente 12 Col. Centro Puebla (Show on Map)


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Info El Sueño Hotel & Spa is an 18th century residence and a perfect getaway for guests looking to relax in an elegant environment. This hotel features a spa, steam room, solarium and massage cabins, as well as multiple beauty treatment options.
Summary of reviewsEl Sueño Hotel & Spa is a highly recommended hotel in the heart of Puebla's historic center. Guests praise the hotel's central location, serene environment and warm and cordial staff. The breakfast is also highly recommended with guests describing it as excellent and wonderful. The individually decorated rooms are comfortable and beautifully designed with some even featuring private jacuzzis. The hotel is also praised for its cleanliness and exceptional staff, who are accommodating and responsive to guest needs. While the wifi may not be the strongest, the hotel is working to improve it. The spa is a must-visit with high-quality and relaxing treatments. The swimming pool, jacuzzi and sauna received mixed reviews, but the valet parking service was highly praised. The beds are comfortable, although some guests experienced uncomfortable pillows. Overall, El Sueño Hotel & Spa is a luxurious and rejuvenating getaway that won't disappoint.
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Categories
Boutique-style Hotel
As its name suggests, the El Sueño Hotel & Spa is a place dedicated to providing dreamy accommodation in an elegant and stylish environment. It features 20 luxurious suites with distinctive decoration and style, each one dedicated to a different woman "who never stopped dreaming". Apart from the aesthetic and artistic interiors, the hotel also provides a spa with an array of treatments, as well as international culinary options.

Luxury Hotel

Historic Hotel

Hotel for Honeymoon

Hotel with Spa

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Outdoor Pool  


Business Hotel

Hotel with Parking

Hotel for Adults Only

5-Star Hotel

Hotel with Outdoor Pool

Room Types
King Room This air-conditioned, adults-only suite features 1 king-sized bed or 2 double beds. It offers free Wi-Fi, a laptop safe and a flat-screen TV with cable channels. Breakfast is included for 2 adults.

Junior Suite (Accept Pets) This air-conditioned, adults-only junior suite features a king-size bed, wooden furniture and a small seating area. It offers free Wi-Fi, a laptop safe and a flat-screen TV with cable channels. Breakfast is included for 2 adults.

Master Suite (Accept Pets) This air-conditioned master suite features a king-size bed, a small seating area and a hot tub. It offers free Wi-Fi, a laptop safe and a flat-screen TV with cable channels. Breakfast is included for 2 adults.

Superior Queen Room This double room features a minibar, view and air conditioning. Breakfast is included for 2 adults.

Double Room with Two Double Beds This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

About El Sueño Hotel & Spa
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Guest Reviews
8.8
Excellent
Location
El Sueño Hotel & Spa's perfect location in the heart of Puebla's historic center is a common theme among guest reviews. The hotel's central position is highlighted as an excellent choice for tourists seeking easy access to many attractions. Guests praise the hotel's serene environment despite being right in the middle of the city center. The hotel's staff receives accolades for their warm and cordial welcome and guests appreciate the convenient park service with their luggage taken care of by hotel staff. The decor and ambiance of the hotel are also lauded by visitors. Overall, El Sueño Hotel & Spa is an excellent choice for travelers looking for a calm and comfortable retreat in Puebla's city center.

Breakfast
The breakfast at El Sueño Hotel & Spa received rave reviews from guests. Many guests praised the delicious and full breakfast with some describing it as excellent and wonderful. The restaurant and service were also highly recommended with staff accommodating dietary restrictions. While some guests mentioned wanting more options, they still enjoyed the dishes and portions provided. The breakfast was presented nicely and even included a menu for pets. Additionally, the staff was friendly and accommodating, making the breakfast experience even better. Overall, guests praised the location, facilities and breakfast at El Sueño Hotel & Spa with some even calling it one of the best they've had in Mexico.

Rooms
El Sueño Hotel & Spa boasts individually decorated rooms that are comfortable and beautifully designed. The historical building adds to the charm of the hotel with spacious and well-equipped rooms. However, some guests noted that certain rooms may be too dark or humid. Despite this, the beds were reported to be very comfortable. The hotel features interesting and unique designs with romantic decorative touches, making for a lovely experience. The rooms are clean and comfortable, though some guests noted that the hotel should update their amenities, such as implementing smart TVs. Some rooms even come with their own private jacuzzis. While there may be a few maintenance issues, the staff are accommodating and will address any concerns quickly. In general, the rooms and facilities are excellent and reflect the beautiful design of the entire hotel.

Beds
El Sueño Hotel & Spa provides a comfortable and cozy stay with guests raving about the comfort of their beds. Although some mentioned uncomfortable pillows, overall the beds were described as "comfy" and "very comfortable." The impeccable comfort of the bedding was highlighted by reviewers with mentions of comfortable mattresses and bedding. Some guests experienced hard mattresses, but the majority felt that they were able to rest well. The only downside was the aforementioned discomfort with the pillows. In general, guests felt that the comfort of the bed contributed to a pleasant and satisfying experience during their stay.

Cleanliness
If you're looking for a clean and comfortable stay in Mexico, El Sueño Hotel & Spa is worth considering. Most guests found the hotel to be very clean with details taken care of, making for a comfortable and welcoming environment. The hotel is also praised for its central location. While a few guests mentioned maintenance issues with the swimming pool and bathroom amenities, the hotel met guests' expectations for COVID guidelines. Overall, El Sueño Hotel & Spa seems like a reliable choice for a clean and smooth stay in Mexico.

Staff
If you're looking for a hotel with exceptional staff, El Sueño Hotel & Spa should be at the top of your list. Guests rave about the friendly, helpful and accommodating personnel with many describing the staff as "exceptional" and "super friendly." The great service provided by the employees is highlighted in many of the reviews with guests expressing their appreciation for the attentiveness and professionalism of the staff. The majority of guests found the staff to be helpful in all aspects of their stay with some praising the multilingual abilities of the team. The attention to detail is also often cited with guests noting that the staff went above and beyond their expectations. The hotel's attention to guest satisfaction is exceptional with guests mentioning that the personnel were always available to answer their questions or provide recommendations for local activities. Additionally, the hotel staff was described as being accommodating and responsive to guest needs, providing great service from the moment of check-in. Overall, the staff of El Sueño Hotel & Spa is a standout feature of the property and can be trusted to ensure guests have a comfortable and enjoyable stay.

Wi-Fi
If you’re looking for a hotel with reliable wifi, El Sueño Hotel & Spa might not be the best choice based on the comments of guests. However, while some guests have experienced issues with connectivity, others have reported that the staff were responsive in finding solutions to any issues. Additionally, some rooms have stronger wifi signals than others, so it might be worthwhile to inquire when booking. Overall, the hotel seems to be aware of the importance of internet access for travelers and is working to improve the wifi for guests.

Spa
If you're looking for a luxurious spa experience, look no further than El Sueño Hotel & Spa. Guests highly recommend taking advantage of the spa treatments, which are of high quality and extremely relaxing. The spa offers a range of services, including massage and the temazcal is especially worth trying. While some guests noted that the spa reservation process could be a bit confusing due to the required 3-hour notice, the overall experience was outstanding. The sauna, swimming pool and jacuzzi advertised were also a nice touch. The hotel's central location makes it a great option for those looking to explore the city and while breakfast is served a bit later than some may prefer, it's worth the wait. All in all, El Sueño Hotel & Spa is a must-visit if you're looking for a luxurious and rejuvenating getaway.

Pool
El Sueño Hotel & Spa boasts a swimming pool, jacuzzi and sauna, although some guests felt they were not up to par. Despite mixed opinions, many enjoyed the rooftop patio and pool. However, the pool's temperature seemed to be a common issue - some found it too cold to swim comfortably. Overall, the pool may not have been the most useful feature for some guests, but it still provided a refreshing backyard for those willing to brave the chilly water.

Parking
If you're worried about parking in the bustling city center, don't be. El Sueño Hotel & Spa has got you covered with their valet parking service, which guests have raved about. The service was described as super convenient and practical for exploring the city. The hotel also offers closed and secured parking which is essential for those traveling with their own vehicle. Best of all, the parking is free of charge and even includes a valet service where staff can handle your luggage and safely store your car in a nearby building. Overall, guests have been impressed with the hotel's parking services, making for a worry-free stay.

5 Star
If you're looking for a luxury stay in the heart of Puebla, El Sueño Hotel & Spa should be at the top of your list. Visitors have raved about the exceptional facilities and services with many describing their stay as a dream come true. The stunning hotel is a popular recommendation with guests longing to return for another stay. The beautiful city of Puebla also receives high praise, adding to the overall experience of staying at El Sueño. All in all, if you're seeking a world-class stay in Puebla, the exceptional El Sueño Hotel & Spa won't disappoint.


Yes, El Sueño Hotel & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at El Sueño Hotel & Spa.

Yes, El Sueño Hotel & Spa welcomes dogs.

Yes, parking facilities are available at El Sueño Hotel & Spa.

No, El Sueño Hotel & Spa doesn't have a gym.
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