Puerto Escondido, Loma Bonita 2, Bacocho15.865909,-97.085284(Show on Map)
8.3
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesFri, 28 Aug - Sat, 29 Aug28 Aug - 29 Aug
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Hotel Suites Villasol receives numerous positive reviews across several key categories that create a compelling picture of a desirable destination in Puerto Escondido.
The location of the hotel is frequently highlighted as one of its standout features. Conveniently situated just five minutes from the airport and in close proximity to the serene Bacocho and Carrizalillo beaches, the hotel offers easy access to key attractions. Despite being slightly removed from the bustling city center, this distance is often viewed positively by guests who appreciate the quiet retreat while still being within a short commute to downtown and a variety of dining options. The included shuttle service to the beach club and nearby Playa Bacocho further enhances connectivity and convenience.
The breakfast experience at Hotel Suites Villasol generally leaves a positive impression with guests praising the delicious and varied offerings, flexible hours and the inclusion of breakfast in the room rate. However, some note areas for improvement such as rotational variety and the quality of coffee. Despite these critiques, it remains a notable aspect for many visitors.
Dining at the hotel is met with mixed feedback. While many guests laud the quality and authenticity of the food, particularly at the Pez Gallo restaurant and the beach club, there are comments on the limited variety and inconsistent service, especially during dinner. Some mention slow service and the occasional limited availability of dinner options.
When it comes to rooms, guests find them generally clean and comfortable with favorable comments about the spaciousness and amenities like balconies, safes, microwaves and fridges. However, there are consistent mentions of rooms requiring maintenance and updates with reports of hard mattresses, aged décor and functional issues such as faulty bathroom fixtures and poor Wi-Fi reception.
Cleanliness is a strong point for Hotel Suites Villasol with numerous guests commending the spotless condition of rooms and common areas. The hotel also receives high marks for maintenance with any critiques about cleanliness being minor and infrequent.
The staff at Hotel Suites Villasol is often praised for their friendliness and helpfulness, contributing to a warm and welcoming atmosphere. Many guests call out individual staff members for their exceptional service, though there are occasional mentions of inconsistent service quality and recommendations for additional training to improve guest interactions.
The hotel's pool area stands out as a favorite among guests. The large, clean and well-heated pools, along with a safe, child-friendly environment, make it ideal for relaxation and fun. While there are occasional remarks about pool maintenance, the overall consensus is highly positive.
The beach club associated with Hotel Suites Villasol receives glowing reviews for its stunning setting on Bacocho beach, excellent facilities and efficient shuttle service. Though some guests note early closing times and occasional service inefficiencies, the beach club is often cited as a highlight of the stay.
Parking and transportation are managed sufficiently with guests noting the availability of hotel-owned parking spaces and convenient taxi services. However, the parking area is described as narrow and tight, suggesting room for improvement.
Lastly, Hotel Suites Villasol is highly rated as a family-friendly destination. The recreational spaces, child-friendly amenities and activities tailored for families ensure an enjoyable stay for guests of all ages.
In summary, Hotel Suites Villasol is a well-situated and commendable choice for travelers seeking a serene yet accessible retreat in Puerto Escondido. Its strong points in location, cleanliness, friendly staff, beach access and family-friendly environment make it a popular choice despite areas needing improvement like room maintenance and dining service consistency.
Categories
Family
AI-generatedThe name 'Suites Villasol' indicates that the hotel offers suites which typically provide more space for families. This extra room can make it more comfortable for longer stays with children.
Romantic
AI-generatedHotel Suites Villasol provides suite-style accommodations, offering more space and privacy for couples seeking a comfortable and intimate stay. The added space allows for a more relaxed and romantic experience.
Pool
AI-generatedOffers a large outdoor pool with a swim-up bar. The suites are spacious and comfortable, making it a great option for longer stays.
Pool Swim Up Bar
Outdoor Pool
Business
AI-generatedThis hotel is appreciated especially for the spacious rooms and good internet connection, which cater well to working professionals. Its strategically beneficial location is an added advantage for business travelers needing a central base.
Parking
AI-generatedThis hotel offers parking for its guests. It is a modern resort with a private beach club, a pool, and restaurants.
Accessible
AI-generatedThis hotel provides a range of facilities for guests with disabilities, including wheelchair-accessible rooms that can be reserved, wheelchair access throughout the property, and accessible toilets.
Gym
AI-generatedThis hotel provides a fitness center, an outdoor swimming pool, and a garden. It's a great option for guests looking to maintain their fitness routine while enjoying a relaxing vacation.
4 Star
AI-generatedThis hotel provides suites with villa-style accommodations, offering a comfortable and private stay. It is located in the Bacocho area.
Outdoor Pool
AI-generatedThis beach resort near Playa Coral features an outdoor pool, a kid's pool, and a restaurant. It offers a beach shuttle and pool loungers.
Beach
Free Wi-Fi
Luxury
Honeymoon
Tennis
Pool Swim Up Bar
Room Types
Double Room with Balcony and Pool ViewThis air-conditioned room features cable TV, free Wi-Fi and a private bathroom.
Master SuiteThis air-conditioned suite features 1 king bedroom, 1 bedroom with 2 double beds and a lounge with cable TV. There is free Wi-Fi, a minibar and a private bathroom.
Please note that the prices shown for this suite are for 2 adults and 2 children. The Master Suite can accommodate up to 6 guests (see Policies).
Standard Double RoomAir-conditioned room that offers cable TV, mosquito nets and desk. The private bathroom has a shower and provides toiletries.
Deluxe Double RoomThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
Guest Reviews
8.3
Very Good
Review Summaries
Summarized by AI
Location
Hotel Suites Villasol boasts an exceptional location praised by many guests. Conveniently positioned just 5 minutes from the airport, the hotel offers easy access to several key attractions. Its proximity to Bacocho and Carrizalillo beaches, both reachable on foot, makes it a desirable choice for beachgoers. A shuttle service enhances connectivity to their linked beach club and Playa Bacocho, recognized for its serene ambiance and turtle release spot.
The hotel resides in a peaceful area, free from traffic noise, providing a quiet retreat while remaining close to various dining options. Despite being slightly outside the bustling city center, this distance is seen positively by many guests seeking to avoid the hustle and bustle.
The location is also regarded as very good for short commutes to downtown Puerto Escondido, restaurants and other amenities, making everything accessible via a brief taxi ride or a manageable walk. The inclusion of a beach club, excellent amenities and helpful staff collectively add to the appeal of Hotel Suites Villasol as a well-situated and excellent value stay in Puerto Escondido.
Breakfast
Guests have mixed opinions about the breakfast at Hotel Suites Villasol. Many praise the breakfast, describing it as delicious, varied and well-seasoned, often emphasizing its inclusion in the room price. Several positive remarks highlight the extensive and complete buffet spread, noting the freshly baked goods, fresh fruit and options such as eggs, chilaquiles and quesadillas. Guests appreciate the flexible breakfast hours, lasting until noon and the family-friendly atmosphere.
However, there are some criticisms. Some guests find the breakfast lacking in variety, becoming monotonous after a few days. There are mentions of poor coffee quality and observations of flies around the fruit trays, which affect the overall dining experience. Comments about the price being high for what is offered and the need for more made-to-order options suggest room for improvement.
Despite these critiques, the majority view the breakfast experience favorably, making it a notable aspect of a stay at Hotel Suites Villasol.
Dinner
The dining experience at Hotel Suites Villasol presents a mix of positive highlights and areas needing attention. Many guests rave about the excellent food quality, describing it as exceptional, very delicious and authentic with reasonable prices. The Pez Gallo restaurant receives specific praise for its good food and excellent prices. The hotel’s beach club restaurant also garners positive remarks with some describing it as amazing and very good, although some found the food cold or American-influenced.
However, feedback on the variety and service is mixed. While some appreciate the varied and fresh options available daily, including chilaquiles and egg dishes for breakfast, others feel the buffet food is repetitive and could benefit from more variation. There's also mention of inconsistent flavor quality and slow service, particularly with items taking a long time to be served and pizzas exceeding an hour wait time.
The availability of dinner service is another concern; multiple reviews indicate limited or non-existent dinner options at the main restaurant, leading some guests to rely on room service or nearby eateries. Renovations and other restrictions have also affected guests' dining experiences with some eateries closed or only offering breakfast.
In conclusion, while the food quality at Hotel Suites Villasol often impresses, there are marked inconsistencies and service issues that could detract from a seamless dining experience.
Rooms
Hotel Suites Villasol presents a mixed experience when it comes to its rooms. On the positive side, many guests appreciate that the rooms are clean and comfortable, featuring amenities like balconies, safes, microwaves and fridges. The spacious bathrooms and adequate room sizes in some parts of the hotel also receive favorable comments. Guests particularly enjoy rooms with balconies overlooking either a pool or garden, providing a perfect spot for relaxation and a good view.
However, the rooms do show signs of age and wear, needing considerable maintenance and updating. Issues such as hard mattresses and pillows, dated décor and malfunctioning bathroom fixtures are recurrent themes. Some guests found the rooms to be small, dark and not matching the advertised photos or price. Maintenance problems included issues like leaking air conditioning units, poor shower pressure and faulty toilet fixtures.
Noise is another concern for guests with thin curtains that don’t block light properly and thin walls that let in noise from neighboring rooms and the street.
Despite their cleanliness, some rooms had problems with unpleasant odors and occasional lapses in housekeeping were noted. There were also several reports of poor Wi-Fi reception, small TVs and the absence of basic amenities like hairdryers, safes and fridges in some rooms.
Overall, while the rooms at Hotel Suites Villasol are described as clean and comfortable by many, they fall short in terms of modernity, maintenance and value for money, indicating a need for a significant upgrade.
Beds
Hotel Suites Villasol offers a mix of experiences when it comes to the comfort of their beds. Many guests appreciate the spaciousness of the beds, noting that they can be firm yet comfortable. Several reviews mentioned that the beds provided a decent level of comfort, contributing positively to their stay. However, a significant number of guests have reported that the mattresses are quite hard and the pillows don't fare much better, often described as very hard and uncomfortable. While some found the beds pleasant and comfy, others experienced issues with sagging and worn-out mattress springs, leading to noticeable discomfort. There are mentions of some beds feeling old and simple and at times guests had to be moved to different rooms due to bed defects. Despite this, the general layout and the beach club facilities received praise, adding a touch of relaxation to the overall experience.
Cleanliness
Hotel Suites Villasol consistently receives praise for its cleanliness with numerous guests highlighting the immaculate state of the hotel and its facilities. Many reviews commend both the rooms and common areas as being exceptionally clean and well-maintained. Delightfully clean rooms and spotless facilities seem to be a standard at this establishment with positive remarks about the careful daily upkeep.
However, there are occasional criticisms regarding specific housekeeping practices, such as the necessity for daily towel changes and isolated incidents of subpar room cleanliness. Some guests noted minor concerns such as unpleasant odors in the bathrooms and a few instances of outdated room conditions.
Despite these few contrary opinions, the overarching sentiment is that the hotel takes cleanliness seriously. The property, including the pool, often described as very clean and pleasant, underscores the staff's commitment to maintaining a tidy and comfortable environment for guests. The beautiful and well-maintained premises further accentuate the hotel's high standards of cleanliness and guest satisfaction.
Staff
At Hotel Suites Villasol, the staff often garners high praise for their friendliness and helpfulness. Guests frequently highlight the exceptional service provided by the reception, restaurant and beach club staff. Many reviewers commend the warmth and cordiality of the employees, mentioning specific personnel like Elizabeth and Manuel for their attentive and polite service. The attention to detail and willingness to assist does not go unnoticed, creating a welcoming atmosphere for many visitors.
Despite the predominantly positive feedback, there are occasional mentions of less-than-ideal interactions. Some guests note that certain restaurant staff could improve their friendliness and that there are instances of apparent favoritism towards foreign guests. A few reviews suggest that communication about services and pricing could be clearer and some staff members might benefit from additional training to enhance consistency in service quality.
Overall, the impression is one of a generally dedicated and kind team that significantly contributes to the positive experiences of many guests, making Hotel Suites Villasol a recommendable destination for friendly and attentive hospitality.
Wi-Fi
Hotel Suites Villasol offers a mixed experience when it comes to internet connectivity. While some guests have described the Wi-Fi connection as very good in certain areas, including the beach club, others have noted significant issues with its reliability and speed. The internet works consistently in all areas for some, but many visitors report poor and intermittent service, especially in the rooms. Several guests mentioned weak signals or no connection at all in their rooms, while a handful of reviews highlighted that the Wi-Fi even goes out completely on some occasions. Problems such as slow speeds, limited access and insecure networks were also common concerns. Overall, while there are select reports of satisfactory Wi-Fi service, most guests seem to struggle with connection issues during their stay at the hotel.
Gym
Hotel Suites Villasol features a small gym that guests found generally satisfactory. Described as basic yet essential, it offers modern equipment that many appreciated using during their stay. However, some noted that the gym could benefit from increased ventilation and improved cleanliness. While it meets basic workout needs, there is room for enhancement, particularly in adding more equipment and updating some of the older items. Overall, the gym provides a decent space for a workout, contributing positively to the guest experience.
Pool
In the sun-drenched paradise of "Hotel Suites Villasol," the pool area emerges as a focal point of relaxation and enjoyment for guests. Numerous reviews highlight the large, clean and nicely heated pools, making them a top attraction. Guests have praised the safe and child-friendly environment, complete with attentive lifeguards whose service often exceeded expectations. The well-maintained gardens and relaxing poolside ambiance add to the overall appeal.
However, opinions about pool cleanliness have varied with some guests finding it spotless and others suggesting that maintenance could be improved. A few have noted occasional issues such as an unpleasant smell from the nearby bathrooms in the club area and, on rare instances, too much bleach or even debris that wasn’t promptly removed.
Despite these minor setbacks, the pool area remains a beloved element of the hotel, often described as peaceful, especially during early morning visits when it is blissfully empty. Families appreciate the provision for children, though a few comments mentioned noisy young swimmers disturbing the tranquility.
The poolside bar and restaurant offer delightful amenities like excellent chilaquiles, elevating the leisurely atmosphere. Whether you’re enjoying the extensive pool facilities or simply the warmth of the water, the overall consensus remains positive, cementing the pool area as a highlight of the "Hotel Suites Villasol" experience.
Beach
Hotel Suites Villasol offers its guests convenient access to a beautiful beach club, praised repeatedly for its stunning setting and excellent facilities. The beach club's location on the gorgeous Bacocho beach provides a visually striking and serene environment, complemented by clean and well-maintained areas perfect for relaxation and sunbathing. Guests appreciated the unique, extensive sandy beach and the proximity to the hotel, facilitated by a reliable shuttle service.
Despite some critiques about the early closing time and occasional service inefficiencies, the beach club remains a highlight. It is frequently described as a must-visit and offers a variety of amenities including loungers, a restaurant and bar, all of which received positive remarks. The privatized beaches offer a tranquil experience, allowing guests to enjoy the seaside with fewer crowds and more peace.
Additionally, the transportation to the beach is praised for its efficiency, contributing to an overall satisfying beach experience. Guests also loved the inclusion of the beach club in their stay, as it provided excellent value. While some reviews mentioned high prices in the beach area and occasional construction noise, the overwhelming consensus is that the beach club is one of the best features of their stay at Hotel Suites Villasol.
Parking
Hotel Suites Villasol offers hotel-owned parking spaces and complimentary transportation for guests, making it somewhat convenient despite limited availability. The parking area itself is accessible, although it is noted to be tight and small with parking spaces being quite narrow. Valet service is available, though it may come at a higher cost. For additional convenience, taxi services are readily accessible, helping guests navigate the area easily even if parking at the hotel is a challenge.
Family
Hotel Suites Villasol offers a fantastic environment for family vacations, as echoed by numerous guests. Its excellent recreational spaces and child-friendly amenities make it ideal for family enjoyment. Families particularly appreciate the on-site beach club, swimming pool and great waves at the beach. The resort's location is also a strong point, being conveniently close to the beach.
Parents find it a comfortable and pleasant place to relax while children are kept entertained. Various activities suited for families ensure that everyone can have a great time. Breakfast is another highlight, being both delicious and family-friendly. Safety is well-regarded with specific accommodations for kids at the pool or beach adding to the peace of mind for parents.
The hotel sees many families checking in and out, indicating its popularity among this demographic. Although the main pool was under construction at one point, the smaller pool for kids remained a good alternative. Despite occasional issues like expensive drinks or strict towel policies, the overall feedback remains highly positive.
In summary, Hotel Suites Villasol stands out as a recommended destination for family trips, offering great value, an ideal location and a family-friendly atmosphere.
4 Star
Hotel Suites Villasol, a beachside establishment, presents itself with both commendable and challenging aspects based on guest feedback. Securing a prime location, the hotel allows easy access to a beautiful beach club, making it an attractive option for sun-seekers. Furthermore, the facilities are repeatedly praised for their cleanliness and comfort and many guests find the accommodations to offer excellent value. The staff contribute positively to the experience with their friendliness, professionalism and efficiency.
However, several reviewers note that the hotel falls short of the standards expected from a four-star rating. Issues such as the absence of room fridges, dated bathroom fixtures and overall basic room furnishings are commonly mentioned. Some guests feel that the hotel, in its current state, aligns more closely with a two-star European hotel, citing the need for management to elevate both the facilities and services provided. Despite these drawbacks, the overall impression is that the hotel offers a solid experience, particularly due to its location and the attentiveness of its staff.
Business
Hotel Suites Villasol presents a mixed bag for business travelers. Many reviews highlight its potential as a suitable business hotel, appreciated especially for the spacious rooms and good internet connection, which cater well to working professionals. Its strategically beneficial location is an added advantage for business travelers needing a central base.
However, the business facilities within the hotel appear to be outdated and in need of modernization. While the hotel offers services like conference rooms and meeting halls, these amenities do not meet modern business standards, making it less ideal for conducting high-level business activities. This lapse in functionality is underscored by the lack of prompt response and efficiency in customer service, which can pose challenges for business guests reliant on smooth communication and quick resolutions to issues.
Guests have noted the need for upgrades and additional amenities to align the hotel's facilities with current business traveler expectations. Despite its shortcomings, the hotel comes recommended, potentially due to the few available business facilities and advantageous location. However, repeated issues like miscommunication on breakfast confirmations and unresolved billing errors at checkout highlight areas needing improvement to enhance the overall business travel experience.
Accessible
Hotel Suites Villasol offers a commendable level of accessibility for guests with disabilities, particularly highlighting the presence of an entrance ramp that facilitates wheelchair access and makes the hotel easy to get around. The hotel is praised for being adaptable to disability needs and providing support and accessibility at all times. Many guests found the hotel to be clean, friendly and the staff especially helpful with disabled guests.
However, although the main entrance is wheelchair accessible, guests have pointed out some areas for improvement. The lack of an elevator limits access to higher floors, which could be a challenge for elderly guests or those with mobility issues. Additionally, while there are accessible spaces within the resort, the same can't be said for the beach club, which lacks suitable facilities. The handicapped room reported needing maintenance.
Despite these limitations, the hotel's overall layout makes it relatively easy to navigate. With a convenient location and various features aimed at providing better service to disabled guests, Hotel Suites Villasol stands as a mostly accommodating option for travelers with specific accessibility needs. However, guests also noted areas around service and facilities that could see improvement to better cater to all guests, including those with children and older adults.
Children's Pool
Hotel Suites Villasol offers a child-friendly environment, particularly appreciated for its dedicated children's pool. This area stands out as a fun and safe space for families, featuring a small pool separated specifically for kids. The pool's temperature is comfortably warm, making it enjoyable for children to swim and play. Many reviews highlight the pool as a fantastic feature with children loving the experience. However, it's noted that the area can be noisy at times and some guests mentioned that children were not always respecting pool rules. Despite these minor issues, the overall sentiment towards the children's pool is positive with its suitability and amenities being praised by families.
Outdoor Pool
Hotel Suites Villasol features two beautiful outdoor pool areas that are well-appreciated by guests for their cleanliness and family-friendly environment. Both pools are of a good size, attracting families and providing a nice setting for relaxation. The main pool is highlighted for being amazing and well-maintained, though there are some mentions of occasional maintenance issues and extra charges for services.
The hotel's poolside area is equipped with sun loungers and a bar, set under the refreshing shade of coconut trees, creating a pleasant atmosphere for guests. The pool at the beach club, in particular, receives high praise for its fantastic location and amenities, including palapas and access to a hot tub/jacuzzi.
While the pools are generally clean and inviting, consistent comments suggest room for improvement in maintenance and addressing minor issues like temperature inconsistencies and occasional smells. Despite these few drawbacks, the pools remain a standout feature, enhancing the overall guest experience at the hotel.
FAQ
Yes, Hotel Suites Villasol has pool(s) that belong to one or more of the following categories: Pool Swim Up Bar, Outdoor Pool.
No, a spa isn't available at Hotel Suites Villasol.
No, Hotel Suites Villasol doesn't allow dogs.
Yes, parking facilities are available at Hotel Suites Villasol.
