Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 3 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, daily
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? No
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer single-serve options instead of buffets for breakfast? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Accor's ALLSAFE plan
AHLA Safe Stay initiative
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: We have designated area; We offer 50% discount if they quarantine here; We have clinic on call to assess, diagnose and treat
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? No
Has the hotel closed during the pandemic? Yes Reopening Date: October, 01 2020
Junior Suite - SerafinA flat-screen cable TV with a DVD player, a minibar and an en suite bathroom are featured in this air-conditioned room.
Master Suite - Angel's ViewThis suite's special feature is the pool with a view. The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. This air-conditioned suite comprises a dining area, a flat-screen TV with streaming services a seating area and a patio. The unit offers 1 bed.
Presidential Suite - San MiguelGuests will have a special experience as this suite offers a pool with a view, a hot tub and a spa bath. This spacious suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite features air conditioning, flat-screen TV with streaming services, sea views, as well as chocolate for guests. The unit offers 1 bed.
Royal Suite - CelestialGuests will have a special experience as the suite provides a pool with a view. The spacious suite features 1 bedroom and 1 bathroom with a shower and free toiletries. This air-conditioned suite consists of a dining area, a flat-screen TV with streaming services a seating area and a patio. The unit offers 1 bed.
Junior Suite - Crown ViewThe pool with a view is the standout feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. This suite features a seating area, flat-screen TV with streaming services, pool views, as well as chocolate for guests. The unit has 1 bed.
Junior Suite - Angel's DomeThis suite's special feature is the pool with a view. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite has a seating area, flat-screen TV with streaming services, pool views, as well as chocolate for guests. The unit offers 1 bed.
Junior Suite - Garden of AngelsThe pool with a view is a top feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite features a seating area, flat-screen TV with streaming services, garden views, as well as chocolate for guests. The unit has 1 bed.
Junior Suite - MilagrosThis suite's standout feature is the pool with a view. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite has a dining area, a wardrobe, flat-screen TV with streaming services, as well as chocolate for guests. The unit offers 1 bed.
Master Suite - San JoseThis suite offers a pool with a view. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. Featuring a terrace with sea views, this suite also provides a seating area and a flat-screen TV with streaming services. The unit offers 1 bed.
Junior Suite - San GabrielThis suite's special feature is the pool with a view. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. This suite features a seating area, flat-screen TV with streaming services, pool views, as well as chocolate for guests. The unit has 2 beds.
Royal Suite - Rincon de AngelesThe pool with a view is the standout feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. This suite features a seating area, flat-screen TV with streaming services, pool views, as well as chocolate for guests. The unit has 1 bed.
Master Suite - Vista de SantosThis suite's standout feature is the pool with a view. The air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. Featuring a terrace with sea views, this suite also offers a seating area and a flat-screen TV with streaming services. The unit offers 1 bed.
Yes, Hacienda San Angel has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Hacienda San Angel.
Yes, Hacienda San Angel welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
No, parking facilities aren't available at Hacienda San Angel.