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The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

Puerto Vallarta , Avenida De Las Garzas Zona Hotelera Norte (Show on Map)

8.1

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive is a highly recommended hotel for those looking for a relaxing vacation in Puerto Vallarta. The location is praised by many guests for its stunning views and proximity to malls, transportation and excursions. The breakfast buffet received generally positive reviews, while the dinner scene received mixed reviews. The hotel offers a variety of room types with the more luxurious options receiving positive feedback. The cleanliness of the hotel is well-maintained with minor issues noted by some guests. The staff is friendly, professional and attentive with exceptional customer service. The pools are a highlight with perfect temperatures and attentive staff. The beach provides direct access with beautiful ocean views. The all-inclusive experience is highly recommended with an array of food and drink options available. Overall, the The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive is a fabulous five-star hotel with unparalleled food and a beautiful atmosphere.
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Categories

Resort with Rooms With Jacuzzi / Hot-tub

Resort with All Inclusive Packages

Luxury Resort

Resort near Golf Courses

Beachfront Resort

Resort near The Beach

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort near Nightlife Spots

Resort with Swimming Pool

Private Pool Outdoor Pool

Business Resort

Resort with Parking

Resort with Gym

5-Star Resort

Resort with Outdoor Pool

Resort with Private Pool Rooms

Room Types

Junior Suite Featuring a private entrance, this air-conditioned suite is comprised of 1 bedroom and 1 bathroom with a bath. This suite features a coffee machine, a wardrobe, a TV and a patio. The unit offers 1 bed.

Junior Suite Boasting a private entrance, this air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a bath. Featuring a patio, this suite also offers a coffee machine, a wardrobe and a TV. The unit has 2 beds.

Junior Suite with Pool View Featuring a private entrance, this air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath. The suite provides a coffee machine, a wardrobe, a safe deposit box, a TV, as well as pool views. The unit offers 1 bed.

Junior Suite with Pool View Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath. The suite provides a coffee machine, a wardrobe, a safe deposit box, a TV, as well as pool views. The unit offers 2 beds.

Suite with Private Pool This suite features a private pool. Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath. The suite has a TV, a coffee machine, a wardrobe, as well as a safe deposit box. The unit has 1 bed.

Suite with Private Pool This suite's special feature is the private pool. Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a bath. The suite has a TV, a coffee machine, a wardrobe, as well as a safe deposit box. The unit has 2 beds.

Junior Suite with Terrace This spacious suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Boasting a terrace, this suite also features air conditioning, a private entrance and a TV. The unit has 1 bed.

About The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

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Guest Reviews

8.1

Very Good

Location

If you're looking for a hotel with a great location in Puerto Vallarta, the The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive is definitely worth considering. Many guests have praised the stunning location, which is close to two malls, a Wal-Mart and walking distance from a grocery/liquor store and the canopy river transportation. Taxis and Uber are readily available and the hotel's location was great for all the excursions guests had booked. Additionally, the location to the boardwalk & a Catholic Church were ideal! Guests also appreciated the safety and warmth of the area. While a few guests did not like the location, most would say it's in a very good location with a beautiful view towards the sea. The only downside is that the hotel is far away from the city, but it's only a 5-minute drive from the airport. Just keep in mind that traffic can be terrible and it takes about 20-25 minutes driving to get to the city. Overall, the location received high praise from many guests and it may just be the perfect spot for your next Puerto Vallarta vacation!

Breakfast

The The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive offers a breakfast buffet that many guests prefer over the restaurants. While some reviewers noted flies around the buffet, others found the breakfast chilaquiles to be exceptional and enjoyed the fresh juice and pastries. However, some guests were disappointed with the lack of variety and authenticity in the breakfast with complaints about charred hamburgers and raw hot dogs. Some guests also expressed concern about the hygiene practices in the buffet area with one reviewer reporting seeing a worker using bare hands to handle food. Despite some negative reviews, many guests found the food to be good, including the desserts and a birria de res and menudo option on New Year's morning. Overall, while there were some improvements that could be made, the breakfast buffet received generally positive reviews.

Dinner

The dinner scene at The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive seems to have received mixed reviews from guests. While some mentioned that the food was not up to their liking or that the buffet wasn't their favorite, others mentioned that they thoroughly enjoyed their meals at the on-site restaurants. The Mexican restaurant, in particular, was highly recommended for its food. However, a few guests did mention issues such as flies around the food and cold dishes. Despite the mixed reviews, the hotel offers various options for dinner with some guests finding the food good or at least average. It seems that the key takeaway is that while there may be some limitations or issues with the dinner options, guests can still find something they enjoy at the resort's restaurants.

Rooms

The The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive offers a variety of room types, including jacuzzi and swim up rooms that come highly recommended by guests. Many guests enjoyed the beautiful glass wall rooftop in the jacuzzi wing, while others loved the spacious and comfortable rooms with huge balconies. Some rooms had great views, providing enough of the ocean and sunset with privacy. However, a few guests noted that the rooms could use some updating, detail work and cleaning. Some even experienced disappointment with their room, citing issues such as a mildew smell or broken and dirty furniture. Despite these criticisms, many guests found their rooms to be stylish, comfortable and clean. One guest also mentioned a swim out pool in their room, which added an extra level of luxury. Overall, while there were some concerns about room maintenance and cleanliness, guests who booked the more luxurious room types generally had positive experiences.

Cleanliness

The The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive boasts a clean and well-maintained exterior and guests have praised the cleanliness of the rooms and hotels. The protocols for cleaning are excellent, ensuring guests' comfort in their clean and comfortable accommodations. However, some guests have noted minor issues, such as the need for updates and maintenance, outdated towels and dirty drapery. While some rooms had mildew smells, guests appreciated that the staff promptly addressed any issues and the hotel needed more housekeeping staff to maintain the cleanliness of the facilities adequately. Some guests found small amounts of trash left behind by previous guests and areas overlooked during housekeeping services. Overall, the Hilton Puerto Vallarta Resort All-Inclusive provides comfortable and clean accommodations that are sure to please any traveler looking for a relaxing vacation.

Staff

The staff at The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive have been praised for their friendliness, professionalism and attentiveness to guests. Multiple guests mentioned specific staff members, such as Alejandra and Paul, who made their stay exceptional. The serving staff by the pools received particular commendation for their kindness and attentiveness. Guests also highlighted the excellent customer service at La Catarina with Augustin and his team receiving high praise. While a few reviews mentioned rude or unhelpful staff, the overwhelming sentiment was positive with many guests feeling that the staff went above and beyond to make their stay comfortable and enjoyable. Many guests commented on feeling well-cared for by the staff and appreciated their efforts to make them feel at home. Overall, the staff at The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive received excellent reviews from guests.

Pool

The The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive boasts great pools with perfect temperatures and a rooftop option. The adult-only pool area is a definite highlight with exceptional service from attentive staff. Guests also enjoyed the on-site spa and perfect snacks and food available at the beach and pool. However, some guests noted that there were not enough umbrellas or towels and the pool bar closed too early. The hotel's location, design and pool facilities received high praise, but some guests noted that the water was visibly dirty and there was often trash in the pools. Overall, the pools at the The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive are a great option for guests looking to relax and soak up the sun in style.

Beach

The The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive provides direct access to a beautiful beach with wonderful ocean views and adequate chairs. The location is great and the hospitality of the genuine staff was enjoyable. Some guests mentioned vendors on the beach as a small inconvenience. The resort also has an excellent section for adults. Although the beach wasn't as pretty as the pictures showed and contained some stones, it was still possible to swim in the sea. Some guests wished the hotel would compensate for the beach's condition, but overall, guests enjoyed the beach experience.

5 Star

The The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive has received exceptional reviews from guests who have stayed there. Many praised the fabulous resort and its exceptional facilities and services. Guests raved about the fine dining options at the Italian restaurant, saying it was some of the finest food they've had. The overall experience was amazing with many saying it was exactly what they needed. Despite one bad review, the majority of guests highly recommend this five-star hotel.

All-Inclusive Packages

If you're searching for a relaxing getaway in Puerto Vallarta, the The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive is definitely worth considering. The all inclusive experience was a highlight for many guests with an array of food and drink options available throughout their stay. While some restaurants require reservations, the buffet provides a nice option for last minute plans. For those concerned about COVID-19 testing, the hotel offers free tests for those staying more than three nights. While there were some hiccups with room service charges, many guests enjoyed their first all inclusive experience at this resort and appreciated the opportunity to relax and enjoy the events provided. Finally, guests who stayed in the all adult section, the Hacienda, raved about its fabulousness. In summary - this hotel is beautiful, the food is unparalleled and you can enjoy as much of it as you'd like!

Yes, The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive has pool(s) that belong to one or more of the following categories: Private Pool, Outdoor Pool.

Yes, a spa is available at The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive.

No, The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive doesn't allow dogs.

Yes, parking facilities are available at The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive.

Yes, The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive has a gym.

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The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive

Does The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive have a pool?

Is there a spa available at The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive?

Is The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive dog-friendly?

Is parking available at The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive?

Does The Hacienda at Krystal Grand Puerto Vallarta- All Inclusive have a gym?