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Crowne Plaza Queenstown, an IHG Hotel

Queenstown , 93 Beach Street (Show on Map)

8.1

Very Good

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1 room2 guests 1 room, 2 guests

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Info The Crowne Plaza Queenstown, located in the heart of Queenstown near the historic Steamer Wharf and lakeside entertainment areas, offers guests breathtaking mountain and lake views along with easy access to a wide range of activities in the Southern Hemisphere's premier mountain and lake destination. Known as the Adventure Capital, Queenstown boasts indulgent spas, thrilling adventure pursuits, superb skiing, world-famous hiking and mountain biking trails. The hotel has 139 well-designed rooms, all taking full advantage of the picturesque surroundings. The Sleep Advantage Programme, which provides dedicated quiet zones, premium bedding, aromatherapy sprays and reliable wake-up calls, ensures a restful stay for guests. The Crowne Plaza Queenstown is also an ideal venue for meetings, conferences and events, offering four flexible meeting spaces and experienced event specialists who can help plan events that reflect the area's stunning scenery, catering to both leisure and business travelers.

Summary of reviewsCrowne Plaza Queenstown, an IHG Hotel, is highly recommended by guests for its exceptional location with stunning views of the lake and mountains. The hotel's ideal position provides easy access to local attractions, restaurants and shops, making it convenient for tourists. Guests rave about the delicious buffet spread offered for breakfast, although availability and the price can be an issue. The restaurant, however, has some inconsistencies and shortages that may affect guests trying to secure a meal. The rooms are clean and comfortable with an unbeatable view, although some guests report outdated furnishings and attention to detail issues. Most guests praise the hotel's cleanliness with attentive and helpful staff who make their stay enjoyable. Parking is available with valet parking being the primary option, but some guests found it too expensive. Despite some minor issues, Crowne Plaza Queenstown offers a comfortable and cozy stay with its super comfy beds and supportive mattresses, making it a great choice for those visiting Queenstown.
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Categories

Luxury Hotel

Hotel near Ski Resorts

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Room Types

Standard King with Balcony - 1 King bed This room features a king bed with a private balcony with views overlooking the stunning surrounding scenery. The room has a flat screen HD TV with satellite channels and in-room movies, desk and workspace, iPod dock, mini bar, and complimentary tea and coffee making facilities.

Standard Room This room features either a luxurious king bed or two double beds with a flat screen HD TV with satellite channels and in-room movies, desk and workspace, iPod dock, mini bar, and complimentary tea and coffee making facilities.

Mountain View King Accessible with Balcony - 1 King bed This room features a king bed and a private balcony with views overlooking the stunning surrounding scenery. The room has a flat screen HD TV with satellite channels and in-room movies, desk and workspace, iPod dock, mini bar, and complimentary tea and coffee making facilities.

Lake View King with Balcony - 1 King bed This room features a king bed and a private balcony with views across Lake Wakatipu and the mountains. The room has a flat screen HD TV with satellite channels and in-room movies, desk and workspace, iPod dock, mini bar, and complimentary tea and coffee making facilities.

Mountain View Twin with Balcony - 2 Queen beds This room features two double beds and a private balcony with views overlooking the stunning surrounding scenery. The room has a flat screen HD TV with satellite channels and in-room movies, desk and workspace, iPod dock, mini bar, and complimentary tea and coffee making facilities.

Mountain View King with Balcony - 1 King bed This room features a king bed and a private balcony overlooking the mountain ranges. The room offers a flat screen HD TV with satellite channels and in-room movies, desk and workspace, iPod dock, mini bar, and complimentary tea and coffee making facilities

Lake View Twin with Balcony - 2 Queen beds This room features two double beds and a private balcony overlooking Lake Wakatipu. The room offers a flat screen HD TV with satellite and in-room movies, desk and workspace, iPod dock, mini bar, and complimentary tea and coffee making facilities.

Standard Twin no balcony - 2 queen beds This room features 2 double beds, a flat-screen HD TV with satellite channels and in-room movies. There is also a desk and work space, iPod dock, mini bar, and complimentary tea and coffee making facilities.

One-Bedroom Suite The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with cable channels, a minibar, a coffee machine, a safe deposit box as well as sea views. The unit has 1 bed.

Standard Twin with Balcony - 2 Queen beds This air-conditioned quadruple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony with an inner courtyard view. The unit has 2 beds.

Special Offer - Queenstown Family Package (including Valet parking and breakfast) Escape this summer to Queenstown and make holidays your way with accommodation breakfast parking.

About Crowne Plaza Queenstown, an IHG HotelNestled in the heart of Queenstown, the Crowne Plaza Queenstown offers breathtaking mountain and lake views, while being centrally located near the historic Steamer Wharf and lakeside entertainment areas. As the Southern Hemisphere's premier four-season mountain and lake destination, Queenstown is known as the Adventure Capital, offering a plethora of activities ranging from indulgent spas to thrilling adventure pursuits. With close proximity to excellent skiing, world-famous hiking and mountain biking trails, guests will never run out of things to do in this stunning location.

The Crowne Plaza Queenstown features 139 hotel rooms designed to make the most of the picturesque surroundings, with options including Lake View Rooms, Balcony View Rooms, Mountain View Rooms, Courtyard View Rooms and a special Suite. The hotel's Sleep Advantage Programme ensures a restful stay for guests by offering dedicated quiet zones, premium bedding, aromatherapy sprays and reliable wake-up calls.

For those seeking a Queenstown venue for meetings, conferences or events, Crowne Plaza Queenstown provides four flexible meeting spaces and experienced event specialists who understand that inspiring ideas need inspiring spaces. The hotel's event specialists are ready to assist in planning an event that matches Queenstown's stunning scenery, making it an ideal choice for both leisure and business travelers.

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Guest Reviews

8.1

Very Good

Location

The location of Crowne Plaza Queenstown, an IHG Hotel, is without a doubt one of its top features based on guest reviews. Visitors appreciate the hotel's ideal and perfect position with stunning views across the lake. The location also provides convenient access to local attractions, restaurants and shops, including those at the Steamer Wharf just a short walk away. Tourists find the location central and convenient within easy walking distance of everything in Queenstown and appreciate the easy, flat walk. Guests staying at this hotel love the fantastic view and being situated directly opposite numerous restaurants and bars. The hotel's excellent location directly opposite restaurants and pier also allows guests quick access to dining and exploring. The hotel's location is perfect for those wishing to be close to all the lake activities. The location is fantastic with a bus stop right outside, occupying the best location in Queenstown. Overall, this hotel's location caters to the convenience of tourists and provides guests with an exceptional experience.

Breakfast

If you're looking for a hotel with a great breakfast, then look no further than Crowne Plaza Queenstown, an IHG Hotel. Guests have raved about the delicious buffet spread featuring plenty of choices that vary from day to day. One reviewer even said that eating breakfast while taking in the stunning views was a delightful experience. It's also worth noting that the breakfast menu isn't limited to just the buffet - you can order non-buffet items like poached eggs. However, availability can sometimes be a problem as some guests reported that there were no clean vacant tables when they arrived for breakfast. On top of that, the price of the breakfast can be a bit steep. Although the cooked breakfast could use a bit more variety, the options available are quite delicious. That said, a few guests did report that their cooked breakfasts were cold. Apart from that, the hotel seems to have an exceptional breakfast and many guests loved it.

Dinner

Guests of Crowne Plaza Queenstown, an IHG Hotel may face some dinner woes during their stay, as some reviewers reported that the restaurant was closed due to staff shortages, leaving them with no options for dinner for two nights. Others had a difficult time trying to secure a meal and faced disappointment as the restaurant was out of popular items such as prawns, salmon and filet beef. Those who did manage to dine at the hotel commented on the basic meals and some also noted a long wait for their evening meal. Unfortunately, some were not pleased with the quality of the food with bacon being overcooked and sausage being rubbery. However, there is a silver lining as some reviewers highly recommended the on-site restaurant that remained open and provided great dining options.

Rooms

The Crowne Plaza Queenstown, an IHG Hotel, is located in a perfect location for those wanting a fantastic view of the lake and mountains. Many guests have been impressed with how superb the view is from their room, especially from a room with a balcony. The rooms are clean and comfortable, although some feel that they are small and outdated. The bathrooms, in particular, could do with some renovations. However, the beds are comfortable and the hotel is well maintained overall. Unfortunately, some guests report issues with mould in the bathrooms, broken toilets and outdated furnishings. Air conditioning is available in some rooms, but others complain of rooms being too hot or too cold. Housekeeping comes daily, but some guests have reported that their room was only serviced late in the day. Guests agree that the hotel itself is a bit outdated and needs investment, although many appreciate the tidy rooms and well-maintained property. Overall, the Crowne Plaza Queenstown is a comfortable place to stay in a perfect location, but falls short on some of the finer details.

Beds

Guests of Crowne Plaza Queenstown can expect a comfortable and cozy stay with their super comfy beds and supportive mattresses. Guests raved about the selection of pillow choices, although some did find the pillows to be a bit too squashy. While some guests found the beds to be very hard, others described them as being quite firm. The bedding and pillows were clean and crisp, although some mentioned creased pillow cases. Despite minor differences in opinion, all guests agreed that the rooms were comfortable and the staff was brilliant. And with an unbeatable location, it's no surprise that guests promised to return to this IHG hotel.

Cleanliness

Guests of the Crowne Plaza Queenstown, an IHG Hotel, generally praise the cleanliness of the hotel's rooms, describing them as very clean, well presented and comfortable. However, some guests note that there were issues with attention to detail in the cleanliness, such as unclean bathrooms, filthy balconies and decks and dirty windows. Some guests also mention slow or early room cleaning and insufficient toiletries or shower mats. Despite these issues, most guests didn't find anything major to dislike and still found the hotel to be an affordable and welcoming option with great staff and a fantastic location for exploring Queenstown.

Staff

Guests have consistently praised the exceptional service provided by the staff at Crowne Plaza Queenstown. Many describe the staff as warm, friendly and helpful. Some guests even went out of their way to compliment specific staff members. However, a few negative comments were made about disorganized or inexperienced staff that did not meet expectations. Despite this, the majority of guests had a great stay and appreciated the location and service provided by the friendly and professional staff. The staff were accommodating, efficient and attentive to guests' needs, making for a smooth check-in and enjoyable stay. Additionally, guests highlight the location and view as another advantage of this hotel. Overall, guests who have stayed at Crowne Plaza Queenstown have found the staff to be exceptional and have appreciated the friendly atmosphere at the hotel.

Parking

Guests at the Crowne Plaza Queenstown, an IHG Hotel, have found that while the hotel does not offer free parking, there are options available for those with cars. Some guests opted for valet parking, which they deemed perfect for their needs, while others found somewhere to park behind the hotel. However, there was no option for self-parking and some guests felt that the cost for concierge parking was unnecessary. Despite this, many felt that the cost for parking was reasonable and they appreciated that their cars were well taken care of and brought to the entrance when needed. The hotel's fantastic location was a plus for those who brought their cars, as taxis to the town centre were deemed expensive.

4 Star

Crowne Plaza Queenstown, an IHG Hotel offers a fantastic location for those traveling to Queenstown with car parking facilities and friendly staff. The hotel is clean and comfortable with brilliant staff that go out of their way to ensure guests have a great stay. However, some guests mentioned that the hotel was old and tired, not warranting the price paid and the rooms could be on the smaller side. Additionally, one guest experienced an issue with an extra hold on their credit card after checking out, which was embarrassing. Overall, the hotel is very good and superbly located, but overpriced for what it offers and not what some guests would expect from a 4-star hotel. Nonetheless, it comes highly recommended for those visiting Queenstown.

No, Crowne Plaza Queenstown, an IHG Hotel doesn't have any pool.

No, a spa isn't available at Crowne Plaza Queenstown, an IHG Hotel.

No, Crowne Plaza Queenstown, an IHG Hotel doesn't allow dogs.

Yes, parking facilities are available at Crowne Plaza Queenstown, an IHG Hotel.

Yes, Crowne Plaza Queenstown, an IHG Hotel has a gym.

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