Selina Serenity Rawai Phuket boasts an extra-friendly and helpful staff that is often reviewed as the hotel's best feature. They are rated as kind, polite, patient and client-oriented, providing welcoming assistance at the reception and offering helpful information to guests. The local staff is deemed extremely polite and always smiling, going above and beyond to ensure guests have a great stay. Whether at the bar, restaurant or in the room, the staff is attentive with a genuine smile on their face. They are highly professional, courteous and responsive to guests' needs, making them feel right at home. However, there are a few negative reviews about the staff who are unfriendly, uninterested, slow and not proficient in English, leaving guests disappointed. Overall, guests find Selina Serenity Rawai Phuket's staff delightful and top-notch, creating a pleasant and memorable atmosphere for visitors to enjoy.