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The Westin Richmond

Richmond , 6631 West Broad Street (Show on Map)

8.5

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Westin Richmond is a highly recommended hotel with overwhelmingly positive reviews from guests. Its location is praised for its convenience and accessibility to restaurants, shopping and the highway, making it a great choice for both work and play. The breakfast is excellent with good coffee and nice options, although some guests wished for more variety. The rooms are spacious, comfortable and luxurious with high ceilings and elegant amenities, although a few guests noted outdated appliances and occasional cleanliness issues. The hotel's cleanliness is highly praised with well-lit rooms and extremely clean facilities, particularly during the COVID-19 pandemic. The staff is exceptional with highly efficient and professional service, welcoming front desk and concierge staff and personable wait staff, bartenders and Executive Chef. The beds are some of the most comfortable and spacious with "Heavenly Beds" that leave visitors refreshed and energized. Overall, the Westin Richmond is a fantastic choice for those looking for luxurious and comfortable accommodations in a great location with friendly service.
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Categories

Hotel with EV Charging Stations

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Dog Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Traditional, Guest room, 1 King The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room features a flat-screen TV with cable channels, a wardrobe, a carpeted floor and heating. The unit has 1 bed.

Traditional, Guest room, 2 Queen The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features a wardrobe, a carpeted floor, heating, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

Traditional, Guest room, 2 Double The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room features a flat-screen TV with cable channels, a wardrobe, a carpeted floor and heating. The unit offers 2 beds.

Club level, Guest room, 1 King The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The unit has 1 bed.

Club level, Guest room, 2 Queen The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

Club level, Guest room, 2 Double The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a shower. The double room offers executive lounge access, a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 2 beds.

Club lounge access, 1 Bedroom Suite The double room's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath. The unit has 1 bed.

Club lounge access, 1 Bedroom Suite, 1 King, Corner room The double room's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a bath. The unit has 1 bed.

Club level, 1 Bedroom Suite The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a bath. The double room's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. The double room features carpeted floors, a seating area with a flat-screen TV with cable channels, executive lounge access, a wardrobe, as well as a sofa.

Traditional King Room - Hearing Accessible The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.

Traditional Double Room with Two Double Beds - Hearing Accessible The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The double room provides a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 2 beds.

Traditional King Room with Transfer Shower - Mobility Accessible The spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The double room offers a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.

About The Westin Richmond

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Guest Reviews

8.5

Very Good

Location

The Westin Richmond is located in a wonderful spot that guests absolutely rave about. Review after review praised the location of the hotel with many guests appreciating its convenience and accessibility to restaurants, shopping and the highway. It's a great location for those visiting the nearby University of Richmond and the outside trail is a wonderful addition. Overall, guests found the Westin to be in the heart of Richmond, convenient for both work and play.

Breakfast

The Westin Richmond is a great hotel to start the day off right with a delicious breakfast! Guests were pleased with the excellent breakfast, including good coffee and nice options. Some even found it to be very delicious! The courteous service added to the positive experience. However, a few guests were disappointed with the breakfast options, wishing there was more variety or bacon. One guest found the food at the restaurant to be all Italian without accommodation for other cuisines. Additionally, some felt that the prices for the hotel's breakfast were too high considering the limited options. Despite these minor complaints, Westin Richmond's breakfast seems to be a hit with most guests staying there.

Rooms

The Westin Richmond boasts amazingly comfortable and spacious rooms that are always kept clean by the friendly and accommodating staff. The beds are extremely comfortable and the high ceilings and luxurious amenities make for an elegant and refreshing stay. Despite a few negative reviews about outdated appliances and occasional cleanliness issues, the majority of guests found the rooms to be fabulous, quiet and perfect for a good night's sleep. Overall, the Westin Richmond is a fantastic choice for those looking for luxurious and comfortable accommodations in a great location with friendly service.

Beds

The Westin Richmond boasts some of the most comfortable beds and bedding one could ever hope for. Guests enjoy the spaciousness and cleanliness of the rooms with many praising the high ceilings and great shower. The hotel promises a quiet and peaceful night's rest with super comfortable mattresses and "Heavenly Beds" that leave visitors refreshed and energized the next morning. Although some found the bed a little too soft, overall guests are very happy with the level of comfort the beds offer. And if you're looking for a great location that's easy to get to with fabulous food and a comfortable bed to return to at the end of a long day, The Westin Richmond is definitely worth considering!

Cleanliness

Guests of The Westin Richmond have praised the hotel's cleanliness with numerous comments mentioning the pleasant smell, well-lit rooms and extremely clean facilities. Visitors have also highlighted the welcoming front desk staff and clean, quiet surroundings. The property has been described as extra clean, particularly during the COVID-19 pandemic and guests have appreciated spacious, well-maintained rooms. While some travelers have noted the need for upgrades and occasional cleanliness issues, the majority of reviews emphasize the hotel's overall cleanliness and comfort.

Staff

The Westin Richmond hotel provides exceptional customer service with its highly efficient and professional staff. The front desk and concierge staff are welcoming, friendly and always ready to help. The wait staff, bartenders and Executive Chef are also very personable and will make you feel at home. Visitors loved how the staff is always available to answer questions about Richmond and the hotel. The club attendants are exceptional, while some guests specifically mention employees like Jess and Ernest at the front desk for their excellent service. The hotel's cleanliness and comfort standards are impressive, but it's the staff that gets the most compliments from guests. Unfortunately, not everyone had a positive experience with a few negative reviews for the night shift staff and delayed check-ins. However, those incidents do not represent the exceptional service of Westin Richmond's staff, who always go above and beyond to make their guests feel welcome.

4 Star

The Westin Richmond has received overwhelmingly positive reviews from guests who have stayed there. Words like "nice," "very good," and "superb" are frequently used to describe the hotel's facilities and services. Many guests plan on returning to the Westin Richmond and recommending it to others. However, there are a few negative reviews from guests who felt that the hotel did not meet the high standards expected of the Westin brand. Overall, the Westin Richmond seems to be a great choice for anyone looking for a comfortable and enjoyable stay.

Yes, The Westin Richmond has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

No, a spa isn't available at The Westin Richmond.

Yes, The Westin Richmond welcomes dogs.

Yes, parking facilities are available at The Westin Richmond.

Yes, The Westin Richmond has a gym.

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