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Pullman Riga Old Town

Riga , Jēkaba Iela 24 (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Pullman Riga Old Town is a modern and stylish hotel located in the heart of Riga's historic Old Town, making it an ideal base for exploring the city's attractions. While the hotel's breakfast receives mixed reviews, guests praise the spacious, clean and comfortable rooms, as well as the friendly and helpful staff. The hotel's cleanliness and staff performance are also inconsistent with some guests having a great experience while others do not. The spa area and pool receive mixed reviews with some guests finding them basic and in need of maintenance. The hotel's lack of parking and difficulty with drop-off is also noted. While the hotel claims to be a luxurious 5-star destination, some guests feel that it falls short of this standard. Overall, the Pullman Riga Old Town offers a comfortable stay with some amenities of a high-end property, but may not fully live up to its 5-star rating.
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Categories

Hotel with EV Charging Stations

Luxury Hotel

Hotel Taking Steps Towards Sustainability

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Do you accept dogs in all rooms?
Yes

Is there an extra charge?
Yes, € 30 per night

Should the dog owner notify you before checking in?
Yes, During the booking process

Romantic Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Deluxe King Room Enjoy amenities such as tranquil rain shower or indulge in a bathtub, coffee machine, minibar, the luxury C.O. BIGELOW toiletries, free WiFi, and daily free mineral water. The air-conditioned and modern room comes with a king size bed, Jakaba Park or Old Town views, 42 inch LED SMART TV, Bose docking station, voicemail, safe. For guests comfort there are ironing facilities and a separate area with sofa bed. These rooms are located on 2nd and 3rd floors. Please note that guests can access the Wellness Center every day from 07:00 to 21:00.

Superior King Room Enjoy amenities such as tranquil rain shower or indulge in a bathtub, tea & coffee making facilities, minibar, the luxury C.O. BIGELOW toiletries, free WiFi, and daily free mineral water. The air-conditioned and modern room comes with a king size bed, atrium views, LED SMART TV, safe. Please note that guests can access the Wellness Center every day from 07:00 to 21:00.

Superior Twin Room Enjoy amenities such as tranquil rain shower or indulge in a bathtub, tea & coffee making facilities, minibar, the luxury C.O. BIGELOW toiletries, free WiFi, and daily free mineral water. The air-conditioned and modern room comes with a king size bed, atrium views, LED SMART TV, safe. Please note that guests can access the Wellness Center every day from 07:00 to 21:00.

Premium Superior King Room Enjoy amenities such as tranquil rain shower or indulge in a bathtub, coffee machine, minibar, the luxury C.O. BIGELOW toiletries, free WiFi, and daily free mineral water. The air-conditioned and modern room comes with a king size bed, Jakaba Park or Old Town views, LED SMART TV, Bose docking station, safe. These rooms are located on 3rd, 4th and 5th floors. Please note that guests can access the Wellness Center every day from 07:00 to 21:00.

Premium Superior Twin Room Enjoy amenities such as tranquil rain shower or indulge in a bathtub, coffee machine, minibar, the luxury C.O. BIGELOW toiletries, free WiFi, and daily free mineral water. The air-conditioned and modern room comes with a king size bed, Jekaba Park or Old Town views, LED SMART TV, Bose docking station, safe. These rooms are located on 3rd, 4th and 5th floors. Please note that guests can access the Wellness Center every day from 07:00 to 21:00.

Premium Deluxe King Room with Park View Rooms are 31 square metres. . Please note that guests can access the Wellness Center every day from 07:00 to 21:00.

Presidential Suite with One King Bed

About Pullman Riga Old Town

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Guest Reviews

8.6

Very Good

Location

The Pullman Riga Old Town is a modern, stylish hotel situated right in the heart of Riga's historic Old Town. Guests rave about its excellent location with many reviewers describing it as "fantastic," "ideal," and "perfect." With most of the city's attractions within walking distance and a plethora of shops, cafes and restaurants nearby, this hotel is the perfect base for travelers looking to explore everything Riga has to offer. The hotel is also conveniently located close to public transport and just a few steps away from public parking. Although taxis are not allowed to drop off or pick up guests directly from the hotel, it's a small price to pay for the privilege of staying in such a prime location. Guests also praise the spacious, clean and comfortable rooms, as well as the friendly, helpful staff and the delicious breakfast buffet. Overall, the Pullman Riga Old Town is an excellent choice for anyone looking for a luxurious and convenient stay in the heart of Riga.

Breakfast

The breakfast at Pullman Riga Old Town offers a fantastic selection of fresh and delicious food with options for everyone. Guests rave about the friendly staff and the wide variety of options, making for an excellent start to the day. However, a few negative comments mention issues with cold food, empty plates at the buffet, insects around the food and poor quality items such as hard waffles or disgusting bacon and eggs. Some guests suggest investing in food heaters to address these issues. Overall, while a few guests found the breakfast disappointing, many enjoyed it and consider it a great value for the money.

Rooms

The rooms at Pullman Riga Old Town receive a mixed bag of reviews. Some guests praise the cleanliness of the room and the modern refurbishments, while others describe the rooms as tired and shabby. Spacious rooms with cozy and comfortable beds are also highlighted, but there are some complaints about small and tightly packed rooms. Some rooms are also described as very dark and inner rooms have no view. Guests report having bathrooms with separate toilet and shower spaces or showers with spacious layouts, but others mention inconvenient or small shower areas. The hotel's location is praised, but some guests note that taxis can't drive right up to the hotel entrance. Some guests report technical issues such as non-functioning TVs and smart TVs being disconnected and room service may not be always available. Some guests also mention issues with cleanliness in the room, such as thick dust on radiators and curtains or extremely dirty curtains that require attention. Some negative reviews comment on the lack of comfort with uncomfortable pillows and mattresses or small wardrobes that cannot accommodate baggage for two people.

Beds

Guests of the Pullman Riga Old Town have had mixed experiences with the hotel's beds. Some found the beds to be extremely comfortable and praised the quality of the mattress and pillows. However, others reported uncomfortable beds with some double beds having a noticeable ridge in the middle from being two singles pushed together. Despite these issues, many guests still enjoyed their stay due to the convenient location in Riga and the friendly staff. Those who prioritized comfortable beds in their stay should consider requesting a room with a king size or single bed, which some found to be particularly spacious and comfortable. Overall, the quality of the beds at the Pullman Riga Old Town may vary, but those who have a pleasant night's sleep can look forward to a stylish and tidy room in a prime location.

Cleanliness

The cleanliness of Pullman Riga Old Town seems to be a mixed bag according to guest reviews. While some people describe the hotel as beautiful and very clean, others found it dusty, dirty and in need of renovation. Some guests complained about dirty floors, broken shower tiles, rusty shower doors and furniture with scratches. A few guests even reported the presence of insects in the breakfast area. However, many guests praised the hotel's friendly staff, good location and comfortable beds. Overall, it seems that while some guests had issues with the cleanliness, others had a great experience.

Staff

The staff at Pullman Riga Old Town receive mixed reviews from guests. While some praise the staff for being friendly, helpful and professional, others found them mostly clueless, disrespectful and unfriendly. The reception staff, in particular, received both praise and criticism with some guests finding them helpful and efficient, while others complained about their lack of English and indifference to complaints. Many guests also noted that the hotel lacked enough staff with some waitresses and bartenders having to work alone, resulting in slow service. However, there were also several positive comments about the staff with some guests calling them "lovely," "competent," and "outstanding in service." Overall, the staff's performance seemed inconsistent with some guests having a great experience, while others had a less positive encounter.

Spa

Guest reviews of Pullman Riga Old Town's spa area are mixed. While some visitors found the swimming pool and sauna to be good, others were disappointed with the basic facilities, small size, broken boards and cold water. Some guests were frustrated with the lack of cleanliness and maintenance of the spa area with some finding empty glasses on the floor or poorly mounted ceiling panels. Others noted that the spa lacked an administrator and hotel masseurs with outside contractors being called in instead. Despite this, some reviewers found the massage services to be of high quality. Overall, visitors looking for an extensive or luxurious spa experience may want to look elsewhere, while those seeking a quick dip or morning refreshment may be satisfied with the small spa area on the 7th floor.

Pool

Guests have mixed reviews about the pool at Pullman Riga Old Town. Some describe it as beautiful and awesome, while others find it too small and narrow with cold water. Despite its size, the indoor pool is heated and included in the room rate. Some guests were disappointed with the lack of space for swimming with one review stating that even one person could not spread their arms for a proper swim. However, the nice long pool on the top floor was the main reason for booking the hotel for many guests. While the pool may not be perfect, it offers a relaxing way to unwind during a stay at this nice property located in the heart of Riga's Old Town.

Parking

Reviews of Pullman Riga Old Town revealed that there is no parking available at the hotel and it is difficult to drop off luggage. Guests mentioned that the nearest parking facility is around 300 meters away and costs around 24 euros per day. Due to security restrictions, taxis are not allowed to drop off guests at the hotel entrance. Some guests noted that they had to drag their luggage through snow-covered parks to get to the hotel. The hotel does not offer free parking and guests have to pay an additional 20 euros per day for parking. Some guests expressed disappointment with the cost and inconvenience of parking, but many acknowledged that this is a common issue in the city center.

5 Star

Guests have mixed feelings about the Pullman Riga Old Town hotel's 5-star status. Some say that it is not up to par with what is expected of a 5-star establishment due to issues such as dirty showers, lack of amenities and poor breakfast. Others have had exceptional experiences at the hotel and find it to be perfect. However, there are concerns about the wellness area and some of the rooms not meeting 5-star standards. Overall, the hotel has received mixed reviews and could do better in certain areas to fully earn its 5-star rating.

Luxury

Pullman Riga Old Town is a hotel that claims to be a luxurious 5-star destination. However, according to guest reviews, the hotel does not live up to this standard. Many guests were disappointed with the poor breakfast and lack of variety. Moreover, some guests found the rooms to be unclean with dust, stains and even bird poo left uncleaned for days. Additionally, some guests felt that the hotel was more like a 3-star property with a fancy lobby and restaurant. Despite these drawbacks, the hotel does have some redeeming qualities for those who do choose to stay there. The hotel has a good spa area and features modern design. Overall, the hotel may not be the luxurious 5-star experience guests were expecting, but it does offer a comfortable stay with some amenities of a high-end property.

Yes, Pullman Riga Old Town has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Pullman Riga Old Town.

Yes, Pullman Riga Old Town welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire

Yes, parking facilities are available at Pullman Riga Old Town.

Yes, Pullman Riga Old Town has a gym.

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