Hotel Nacional Rio de Janeiro - OFICIAL boasts exceptional customer service with well-trained, smiling and humble staff who are always available to assist guests. The staff are very welcoming, friendly and helpful, making the stay comfortable and enjoyable. Despite a few negative reviews, the majority of guests praise the staff for their amability, excellent attention and great service. The reception staff, especially Gabrielle Lira, are friendly and cordial, while the food and cocktails are of high quality and served by respectful and kind staff. However, a few guests note that some staff members lack training and can be rude or pushy when trying to sell memberships. In general, the hotel staff appear to be willing to go above and beyond to make guests feel welcome and comfortable with Gerente Daniel standing out as a top-notch manager.