Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, by touchscreen interface (self check-in kiosk)
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? Yes, certain room types. back side parking entrance
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 24 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? There are no elevators
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? Yes, New hours: Check-in: 14:00 - Check-out: 11:00
Other limitations depending of our % ocupation
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? Yes
Do you provide disinfecting wipes in each room? Yes
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer single-serve options instead of buffets for breakfast? Yes
Do you offer contactless delivery for in-room dining? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Airbnb cleaning certification
Ecuador Ministry of Health protocol
ISO 14001:2015
ISO 9001:2015
WTTC Safe Travels protocols
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? Yes
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes Details: management of execution to clients transport to nearest places for treatment and quarantine
Is there a doctor available either on-site or on-call? Yes
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Gym, Indoor pool,
Has the hotel closed during the pandemic? Yes Reopening Date: August, 05 2020
Additional Information: Spa Service is private
Answers last updated by Hotel Spa Mansion Santa Isabella
Twin RoomThe room features large beds with comfortable pillows, a large bathtub, soap made with Amazonian ingredients and rustic-style wooden furniture.
Double RoomA cosy room with chic décor, a work desk and rustic style furniture. Some rooms may feature balconies and views.
Triple RoomThe room features a large bath tub, 2 scenic balconies, floral scents and elegant furniture. It can accommodate up to 5 guests.
Matrimonial SuiteA spacious room featuring a king size bed and a private bathroom with free standing bath tub.
Single Room with BathThis carpeted single room features a work desk and a private bathroom with hairdryer.
Deluxe Family SuiteThis duplex family room features a cable TV, and a living room with a sofa and a dining table.
Deluxe Double Room with BalconyProviding free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This double room features tumble dryer, flat-screen TV with cable channels, garden views, as well as fruit for guests. The unit offers 1 bed.