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Mercure St Helens

Saint Helens , Linkway West (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsMercure St Helens is a modern and clean hotel with a great location, making it a popular choice for guests. The breakfast experience is hit or miss, but the breakfast staff receive consistently positive reviews. The dining experience is also mixed with some guests praising the food and service, while others have had negative experiences. The rooms are comfortable and nicely decorated with some minor issues reported. The staff are friendly and accommodating, although there were a few negative comments regarding unhelpful staff. The pool and gym facilities are great, although some guests had minor issues with the steam room and jacuzzi. The beds receive high praise from guests with most finding them comfortable and clean. Overall, Mercure St Helens is a lovely, warm and friendly hotel with a tasty breakfast and a great location.
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Categories

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Indoor Pool

Room Types

Privilege King Room Offering free toiletries and bathrobes, this double room includes a private bathroom with a hairdryer and slippers. The double room offers air conditioning, a tea and coffee maker, a safe deposit box, heating and a flat-screen TV. The unit offers 1 bed.

Classic King Room The double room provides air conditioning and a tea and coffee maker, as well as a private bathroom featuring a hairdryer. This double room features a safe deposit box, heating and a flat-screen TV. The unit offers 1 bed.

Classic Twin Room The twin room offers air conditioning and a tea and coffee maker, as well as a private bathroom featuring a hairdryer. This twin room features a safe deposit box, heating and a flat-screen TV. The unit offers 2 beds.

King Suite The air-conditioned suite features 1 bedroom and 1 bathroom with a hairdryer and slippers. The suite offers a tea and coffee maker, a seating area, a safe deposit box, a sofa, as well as a flat-screen TV. The unit offers 1 bed.

About Mercure St Helens

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Guest Reviews

7.9

Good

Location

If you're looking for a centrally located hotel with plenty to see and do, Mercure St Helens is a great option. Many guests rave about the hotel's location, which is close to the town centre, local bars and even The Citadel. Getting around is also easy, as the hotel is conveniently situated and safe for exploring on foot. Whether you're here for shopping, events or local cuisine, there's something for everyone nearby. A few guests mention the property could use some updates and some feel the price is a bit steep given the area's overall accommodation costs. But if you're looking for a comfortable and pleasant stay with a good breakfast, this hotel might just fit the bill.

Breakfast

The breakfast experience at Mercure St Helens seems to be hit or miss according to guest reviews. Some guests chose not to have breakfast or found it too expensive, while others highly recommend it. The breakfast is said to be fresh and hot with a good variety of choices, but some found it chaotic or slow. The quality of ingredients was a mixed bag with some guests praising the food while others found it poor. However, the breakfast staff received consistently positive reviews. Overall, breakfast at Mercure St Helens may be a good value for money and worth trying out during your stay.

Dinner

The dining experience at Mercure St Helens seems to be hit or miss based on guest reviews. Some guests praise the delicious evening meals and good breakfast options, along with excellent service from receptionist Kim. However, others have had negative experiences with poorly described menu items, burnt dishes and limited vegetable options. The Asian night meal deal on Thursdays is a highlight, offering good value and quality food and service. Some guests had issues with chicken fillet coming with bone and skin, but the chef was accommodating and made the necessary changes upon request. Overall, while there are some highs and lows in the dining experience, guests seem to agree that the food at Mercure St Helens is good or okay at best.

Rooms

Mercure St Helens is a lovely modern hotel in a great location with beautiful rooms. Guests love the comfortable and clean rooms, which are nicely decorated with generous beds and well-equipped with fridges, tea and coffee facilities and modern amenities like air conditioning. While some guests have reported issues with the cleanliness of the rooms and the showers lacking pressure, overall guests find the hotel clean and comfortable. The hotel staff is nice and informative and the bar and breakfast areas are pleasant spaces to relax. Guests particularly appreciate the spacious and quiet rooms and those who upgrade to privilege rooms find them just perfect with their extra amenities like espresso machines and complimentary hygiene products. While there are a few minor issues that need sorting, such as the lack of USB connections for chargers or the occasional room that smells of cigarette smoke, guests agree that they will definitely stay again at Mercure St Helens for a comfortable and enjoyable stay.

Beds

The beds at Mercure St Helens have been receiving high praise from guests with phrases like "comfy bed" and "bed was comfortable" commonly used in reviews. Guests have highlighted that the beds come with all extras included and that they have experienced great sleep during their stay. Some guests have mentioned that the beds were massive in size and very clean. There were a few negative comments regarding the comfort of the beds with one guest stating that they were too soft and not supportive, while another said that their bed was very hard. However, despite these comments, the overall opinion of the beds at Mercure St Helens is positive, making for a comfortable stay.

Cleanliness

The Mercure St Helens is a modern and clean hotel with friendly and helpful staff. Most guests found the hotel to be very clean and tidy with some minor exceptions such as noticing dust or unclean bathrooms. However, there were a few negative reviews mentioning dirty rooms and poor maintenance of small details. Overall, the hotel is a good choice for a comfortable stay in a good location with tasty breakfasts.

Staff

At Mercure St Helens, you can expect to be greeted by a team of amazing, high-quality and friendly staff. From receptionists to bar and restaurant servers, they are known to be polite, pleasant and very accommodating. Some guests even highlighted specific staff members like Kim, who provided excellent service. The leisure facilities staff were also commended for being very helpful. The clean and modern hotel has a lovely reception area and the room is excellent and informative. However, some guests reported that some staff were not helpful and reception staff not interested when they reported it. Nevertheless, there is no denying that the majority of the staff were incredibly friendly, attentive and welcoming. Overall, it's a lovely, warm and friendly hotel with a tasty breakfast and a great location.

Pool

Guests who enjoy swimming and staying active will be pleased with Mercure St Helens' pool and gym facilities. The pool is reported to be fabulous with excellent sauna and steam room options available. However, some guests noted that there were no poolside chairs for resting. The gym is also great and well-equipped with guests praising the helpfulness of the staff. It’s worth noting that children’s swimming lessons may take up space in the pool at times, but overall, guests seem satisfied with the pool, jacuzzi and other available amenities. However, some guests did mention that the steam room was only warm and the jacuzzi was barely warm.

Yes, Mercure St Helens has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Mercure St Helens.

No, Mercure St Helens doesn't allow dogs.

No, parking facilities aren't available at Mercure St Helens.

Yes, Mercure St Helens has a gym.

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