Grand Jersey Hotel and Spa
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Summary of reviewsThe Grand Jersey Hotel and Spa located in St. Helier is praised for its fantastic location with easy access to everything Jersey has to offer. The hotel offers an exceptional breakfast experience with an extensive buffet and a great selection of food at a reasonable price. Guests have a range of dining options to choose from during their stay and the staff is highly regarded for their competence, kindness and dedication to providing excellent guest service. The spa and pool facilities are also impressive, making for a truly fantastic wellness experience and families with children are well accommodated with separate areas and caring staff. Overall, the hotel provides elegant and spacious rooms, fantastic facilities and exceptional staff, making it an excellent choice for a luxurious stay in Jersey.
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About Grand Jersey Hotel and Spa
Guest Reviews
The Grand Jersey Hotel and Spa boasts a fantastic location with easy access to everything that St Helier has to offer. Guests can enjoy stunning views of Elizabeth Castle and the seafront, as well as take convenient walks around the city center, the marina and the beach. With a bus stop right in front of its entrance, guests can quickly get around Jersey and explore its lovely island. Despite being close to a busy road, the hotel compensates for its location with its old-worldly charm and quality furnishings. Dining is also top-notch with a great selection of breakfast and excellent staff. Overall, the hotel is wonderfully situated, making it an ideal place for a perfect stay in Jersey.
Grand Jersey Hotel and Spa offers an exceptional breakfast experience to its guests. With an extensive buffet on display every morning, one can indulge in delicious and hearty breakfast options. Guests particularly loved the eggs Benedict and omelettes from the menu. In addition to the buffet, one can also order off the menu. The hotel offers a great selection of food at a reasonable price and the staff is prompt and courteous. The buffet breakfast is highlighted by fresh fruit, continental and cooked breakfast options and an excellent variety of high-quality ingredients to suit most tastes. The staff gives attention to detail by keeping all food items at the correct temperature. If you don’t feel like going to the restaurant, you can request breakfast to be delivered to your room. The combination of friendly staff, lovely food, cleanliness and great location makes Grand Jersey Hotel and Spa the ultimate breakfast experience.
Guests at the Grand Jersey Hotel and Spa had a range of dining experiences during their stay. The Elizabeth restaurant served up some memorably delicious meals with lovely food on offer. Guests enjoyed pleasant evenings in the restaurant and were looked after by friendly staff like Shishini- De Silva. However, some guests had negative experiences with the supper not being good, poor quality meat and dingy furnishings. Additionally, some guests felt that the meals were overpriced. On the other hand, a few guests had an amazing meal in the Tassili restaurant, where the food was superbly cooked and presented. Despite some mixed reviews, guests had a range of dining options to choose from during their stay.
The Grand Jersey Hotel and Spa provides a comfortable stay with clean, well-maintained rooms. Some guests enjoyed lovely rooms with ocean views, while others found their rooms a bit small or outdated. However, there were opportunities for walks by the sea and the harbor. The staff was commendable and offered a warm welcome with lovely amenities provided in the rooms, such as plush bathrobes, slippers and complimentary toiletries. Some rooms had spacious bathrooms, comfortable seating areas or a little balcony with views of the park and bay. On the downside, a few guests found some rooms dingy or cramped with uncomfortable bathrooms or limited views. Thus, the room quality may vary and it may be best to request an upgrade or specific room type as per one's preferences.
The Grand Jersey Hotel and Spa is a very enjoyable place to stay with exceptional service from the brilliant staff. The hotel provides clean and comfortable rooms that are cleaned to a high standard daily. The cleanliness of the hotel is amazing with spotless and well-maintained common areas. The swimming pool appeared to be a little unloved, but the spa was lovely and clean. Some guests have mentioned that the hotel is a little dated but it is well managed and maintained by staff. However, there were some issues where the cleaning and make-up of rooms were poor and some rooms were grubby. Overall, the hotel provides a lovely and clean environment and it is located in a nice area with good food.
The staff at Grand Jersey Hotel and Spa are highly praised by guests, who consistently mention their friendliness, professionalism and exceptional service. Many reviewers describe the staff as fantastic, excellent and superb with some saying they are the best they have encountered in their travels around the world. Staff members are commended for their warmth, attentiveness and willingness to go above and beyond to ensure guests have a wonderful experience. Some guests mention specific staff members by name, highlighting their exceptional service. However, a few reviewers note that some staff members were not as friendly. Overall, the hotel's personnel is highly regarded for their competence, kindness and dedication to providing excellent guest service.
The Grand Jersey Hotel and Spa boasts a lovely spa, loved by guests for its top-quality pool and relaxing treatments. However, some found the multiple stairs in the spa area to be a downside and felt that the facilities could use an update. Nevertheless, most appreciated the clean and welcoming atmosphere with exceptional spa facilities that were a big bonus. Guests were pleased with the range of services offered with many calling the beauty treatments and health center fantastic. Visitors also appreciated the spa's cleanliness, great location and friendly staff. Guests found the spa facilities, including the gym and swimming pool, to be absolutely fab, making for a truly fantastic wellness experience.
Guests of the Grand Jersey Hotel and Spa have raved about the pool facilities, describing them as "excellent," "amazing," and "lovely." The indoor pool was particularly well-liked, as were the sauna and steam room. However, some guests noted that the pool could get quite busy at peak times, which made access more difficult. Despite this, many guests still found the pool to be a highlight of their stay with some even mentioning that it was "lovely to have" and a great way to relax. The spa and pool areas were also praised for being clean and well-maintained with treatments available for those looking to indulge. However, some guests with mobility issues found access to the pool to be difficult, which is worth considering when planning a stay. Overall, guests were impressed with the spa and pool facilities, alongside the hotel's great location, friendly staff and delicious food.
The Grand Jersey Hotel and Spa offers on-site parking, but guests need to arrive early to secure a spot as parking is limited. Some found the parking to be inconvenient or difficult with tight and awkward spaces. Others mentioned the busy road outside and the limited availability due to construction and maintenance vehicles. However, there were some positive reviews mentioning free parking and an EV charger in the car park. It's worth noting that the hotel could benefit from better arrangements for parking big and small vehicles. Overall, while parking can be a major issue, guests have managed to find a spot and enjoy their stay.
The Grand Jersey Hotel and Spa is a fantastic choice for families with children looking for an enjoyable stay. Guests praised the hotel for keeping families with children separate from couples and adult-only parties, making breakfast a quiet and enjoyable experience. Kids were fussed over and provided with cookies by the friendly staff, adding a memorable touch to their stay. Parents were also pleased with the excellent time their pets had at the hotel. However, some guests felt that there was a need for an upgrade on the child cots. Nonetheless, the staff accommodated every need with care and dedication, ensuring an overall enjoyable stay for families with young children. Couples looking for a weekend break with friends can also enjoy their time at this hotel. The staff goes the extra mile to make sure guests' stays are more than satisfactory, making memories that will last a lifetime.
The Grand Jersey Hotel and Spa is a stunning hotel, often referred to as a fantastic and beautiful five-star hotel. It's perfect for a luxurious stay in Jersey. The staff is exceptional - friendly and attentive to all of their guests. Guests are treated to a wonderful week's holiday in a friendly and relaxing atmosphere. Although some guests mentioned that it's not a 5-star hotel, they still couldn't fault the hotel. The bathrooms may resemble those of a Premier Inn, but it's a hotel of this standard with lovely staff. Breakfast staff may take their time, but it's worth the wait. It's such a treat to stay in an amazing hotel with fantastic facilities and exceptional staff.
Experience the ultimate sense of luxury at the Grand Jersey Hotel and Spa, where every detail is designed to provide guests with a truly upscale experience. Elegant and spacious rooms, along with the beautiful central location, make it a top pick for anyone looking for comfortable luxury. Start your day off right with a delicious breakfast provided by attentive and friendly staff, but be prepared to take your time as they truly want each guest to leave satisfied. When it's time to unwind, head to the lovely champagne bar for a drink and enjoy the quality of the place that surrounds you. From the five-star amenities to the lovely staff, this is a hotel of the highest standard that you'll definitely want to visit again.
Yes, Grand Jersey Hotel and Spa has pool(s) that belong to one or more of the following categories: Indoor Pool.
Yes, a spa is available at Grand Jersey Hotel and Spa.
No, Grand Jersey Hotel and Spa doesn't allow dogs.
Yes, parking facilities are available at Grand Jersey Hotel and Spa.
Yes, Grand Jersey Hotel and Spa has a gym.
