Checkin - Checkout datesSun, 04 Oct - Mon, 05 Oct04 Oct - 05 Oct
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
The Victoria is widely praised for its exceptional central location, offering convenience and accessibility for both leisure and travel needs. Situated a short walk from the town center, train station and seafront, the hotel's proximity to cafes, restaurants, bars and shops makes it an ideal choice for visitors. The close availability of free on-street parking and public transport enhances its appeal, making it particularly favored by those exploring Saltburn and attending local events.
Guests consistently commend the hotel for its large, clean and comfortable rooms. The spacious bedrooms and en-suite bathrooms, furnished with modern amenities like walk-in showers and Jacuzzi baths, contribute to a welcoming and relaxed ambiance. The high standards of cleanliness are frequently highlighted with particular praise for the spotless condition of rooms and bathrooms. However, occasional minor complaints about outdated room decor, thin walls and temperature control issues suggest areas for potential improvement.
The staff at The Victoria receive glowing reviews for their friendly, helpful and professional service. Guests appreciate the warm and courteous greetings, the attentiveness of the barmaids and specific mentions of exceptional service offered by staff members like Rachel. Their willingness to assist with various needs and provide quick, helpful solutions significantly enhances the guest experience, fostering a welcoming atmosphere.
While the hotel excels in many areas, it does face criticism for not offering breakfast on most days and limited dining options in the evenings. The absence of breakfast is a noted downside, though nearby cafes provide satisfactory alternatives. The availability of evening meals is inconsistent, prompting some guests to seek dining options outside the hotel. Despite these drawbacks, the meals and drinks available within the hotel are generally well-received.
One area in need of improvement is the hotel’s Wi-Fi service, which many guests found slow, unreliable or completely nonfunctional. Additionally, the beds at The Victoria receive mixed feedback; while some guests find them comfortable and enjoy a good night’s sleep, others report discomfort due to old and worn-out mattresses.
In summary, The Victoria offers a blend of excellent location, spacious and clean rooms and outstanding staff service, making it a valuable choice for visitors to Saltburn. Despite a few areas in need of enhancement, particularly with regards to breakfast availability, Wi-Fi connectivity and bed quality, the overall guest experience remains positive.
Categories
Cheap
AI-generatedLocated on Dundas Street East, this hotel provides affordable accommodations. It offers a convenient base for exploring the local area.
Free Wi-Fi
Small
Room Types
Single RoomThe single room features an electric kettle, as well as a private bathroom boasting a shower. The unit has 1 bed.
Double RoomThe spacious double room has a private bathroom fitted with a walk-in shower and a bath. This double room features an electric kettle and a flat-screen TV. The unit has 1 bed.
Large Double RoomThe spacious double room features an electric kettle, as well as a private bathroom boasting a bath. The unit has 1 bed.
Twin RoomThe twin room provides an electric kettle, as well as a private bathroom featuring a shower. The unit offers 2 beds.
Guest Reviews
6.7
Rated
Review Summaries
Summarized by AI
Location
The Victoria boasts an exceptional location with a wealth of positive reviews highlighting its centrality and convenience. The hotel is strategically positioned within easy walking distance to the heart of town, offering guests quick access to a variety of amenities. Located near the train station and sea front, it is a mere 5-minute walk to both, making it an ideal base for travelers.
Not only does it offer proximity to the beach, but it is also surrounded by numerous restaurants, bars and shops. Guests appreciate the convenience of having cafes, a Saintsbury’s for pre-booked parking and an Italian restaurant nearby. The location is great for those exploring Saltburn and attending events, like weddings.
Complemented by free on-street parking and its placement above a charming old-style pub, the location is perfect for visitors of all sorts, including walkers of the Cleveland Way. Reviews underscore the ease of access to public transport, noting the hotel's close proximity to the bus stop and train station.
Overall, The Victoria's location offers an excellent blend of accessibility, comfort and value for money. It's ideally situated for both leisurely beach visits and practical access to town amenities, making it a beloved choice for Saltburn visitors.
Breakfast
Reviews for The Victoria reveal mixed feelings about the breakfast situation. Disappointment is common, as breakfast is generally not provided and many guests find this surprising given the price of the stay. The hotel only offers breakfast on Saturdays, causing inconvenience to those staying on other days. This lack of availability isn't adequately communicated during booking, leading to frustration among guests. Despite this, numerous nearby cafes are praised as good alternatives for breakfast options, somewhat softening the blow of the missing service. Overall, the absence of breakfast at the hotel is a notable downside, but guests manage to find satisfactory alternatives in the local area.
Dinner
The Victoria offers a mixed dining experience based on guest reviews. While some found the food to be lovely and enjoyed their lunch and evening meals in the bar, others faced issues with the availability of meals. The menu looked promising, but the restaurant's operating hours appeared limited with no evening meals available on certain days like Monday, Tuesday and sometimes not after 4 PM. Despite these constraints, guests appreciated the good selection of drinks and meals when available. The bar and dining services seemed to be efficiently managed, notably by a highly regarded young staff member named Rachael. Although some evenings involved fantastic live entertainment, it also meant that dinner services were occasionally paused. This inconsistency in food availability left some visitors exploring alternative dining options in the local area.
Rooms
The guest reviews of The Victoria highlight a recurring appreciation for the notably large and clean rooms offered by the hotel. Guests often describe the bedrooms and en-suite bathrooms as spacious, comfortable and nicely furnished. Cleanliness is also consistently praised with many noting that the rooms were beautifully clean and well-maintained. The rooms are described as having ample space, providing a feeling of comfort and relaxation.
The central location of the hotel with convenient parking options is another point often mentioned positively. The basic room appliances and decor were noted by some guests, indicating there’s room for improvement in terms of amenities and modernization. Some reviews mentioned individual occurrences of unpleasantly cold rooms and difficulties with controlling room temperatures. Noise levels, particularly until 11pm and thin walls were minor complaints for a few patrons.
Despite these few areas of improvement, guests often report finding good value in their stay with comfortable mattresses and a lovely atmosphere. The bathrooms, in particular, are highlighted for their size and modern features, including walk-in showers and Jacuzzi baths. The family rooms are described as spacious and accommodating.
Overall, The Victoria seems to provide a welcoming and comfortable stay, primarily praised for its large, clean and comfortable rooms with modern bathrooms, though it may benefit from some updates and additional temperature control features.
Beds
The Victoria's beds have sparked a mix of opinions from guests. Many found the beds to be comfortable and even described them as very comfortable or super comfy, especially appreciating the size and comfort of the large beds. However, there are numerous mentions of dissatisfaction as well with beds being described as uncomfortable, lumpy and having broken springs or spongy mattresses. Some guests felt the beds were too soft or experienced discomfort from thin mattresses and old, worn-out materials. While a portion of guests enjoyed restful sleep on comfortable beds, it is clear that others faced issues with outdated and uncomfortable bedding. The mixed feedback suggests that while some rooms at The Victoria may offer a cozy sleep experience, others may require improvements in mattress quality and overall bed comfort.
Cleanliness
Nestled in a quaint corner, The Victoria boasts an overwhelmingly positive reputation for its cleanliness and comfort. Guests frequently praised the rooms for being clean, tidy and well-maintained. Large, bright and spacious bedrooms contribute to the overall appeal, making them a highlight for visitors. The bathrooms, in particular, received numerous accolades for being spotless and modern with stunning fixtures that elevate the stay.
Warmth and comfort are recurring themes with many visitors noting the cleanliness and fresh feel of the rooms. The crisp, soft towels and immaculate bedding further enhance the sense of hygiene and care. Guests often mention the spotless condition of the rooms, commending the efforts of the cleaning staff for maintaining such high standards.
While some areas, like the exterior stairs and fire escapes, were criticized for being less than pristine, these issues seem to contrast sharply with the immaculate condition of the interior spaces. In places where guests interacted frequently, such as the rooms and bathrooms, cleanliness was consistently highlighted as a key strength.
Overall, The Victoria's dedication to maintaining clean and comfortable accommodations stands out, making it a welcoming choice for those prioritizing hygiene and a pleasant living environment during their stay.
Staff
The Victoria has garnered a wealth of positive feedback from guests, particularly regarding the exceptional service provided by its staff. The team at the hotel is consistently described as friendly, helpful and polite, leaving a lasting impression on visitors. Guests often highlight the warm and courteous greetings upon arrival with specific mentions of efficient and professional service throughout their stay.
The bar staff, specifically the young ladies and barmaids, receive commendations for their friendliness and attentiveness, contributing to an inviting atmosphere. The bartender's calm and helpful demeanor also stands out among the positive comments. Many reviews note the staff's willingness to assist with various needs, such as carrying bags up to rooms, which adds a personal and thoughtful touch to the service experience.
Several guests mention exceptional service by individual staff members, such as the lovely host Rachel, who made guests feel welcome and well-cared for. The staff's ability to quickly address any issues and provide helpful solutions further enhances the quality of the guest experience. Overall, the staff's positive attitude, attentiveness and professionalism are key factors in making The Victoria a memorable and pleasant place to stay.
Wi-Fi
The Wi-Fi at The Victoria has been a common point of concern for guests. Many have found the connection to be slow, unreliable or completely nonfunctional. Some guests reported issues with accessing the Wi-Fi from their rooms, finding it only available within the pub area and others noted outdated access codes and inadequate speeds. Overall, the Wi-Fi experience at The Victoria has been less than satisfactory for many visitors.
FAQ
No, The Victoria doesn't have any pool.
No, a spa isn't available at The Victoria.
No, The Victoria doesn't allow dogs.
No, parking facilities aren't available at The Victoria.
