4-Star HotelSummary of reviews related to the '4 Star' categoryNH Puebla Centro Histórico offers a mix of experiences in terms of its four-star rating, facilities and services. Guests frequently highlight the helpfulness of the staff and the exceptionally well-maintained aspects of the hotel. The central location and high-quality amenities are also often praised, adding to the comfortable 4-star stay. The hotel provides excellent value for money and is described as a gorgeous 4-star establishment with luxury touches.
However, there are concerns about the consistency of the four-star experience. Some guests have noted maintenance issues, outdated rooms and subpar housekeeping and reception services. The pool area has received criticism for its cleanliness and unpleasant smell, leading some to feel that the hotel falls short of the expected four-star standard. Despite the brand's strong reputation and overall good service, these negative aspects suggest that proactive maintenance is essential to meet the elevated expectations typically associated with a four-star hotel.
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