San Antonio, 901 E. Houston St. 29.425788,-98.482646(Show on Map)
8.1
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesMon, 29 Jun - Tue, 30 Jun29 Jun - 30 Jun
1 Room2 Guests
Info
Summary of reviews
Tru By Hilton San Antonio Downtown Riverwalk receives commendable reviews for its prime location, offering easy access to notable attractions such as the Riverwalk, the Alamo and the Henry B. González Convention Center. The hotel's proximity to various dining, shopping and entertainment options makes it a favorable choice for tourists exploring San Antonio on foot. Guests appreciate the hotel's cleanliness, friendly staff and a varied breakfast selection that stands out with unique offerings like chorizo and eggs and smoked sausage taquitos.
The rooms are noted for their cleanliness, comfort and modern design with spacious areas and convenient amenities like air conditioning and built-in suitcase racks. Although there were some feedback regarding smaller room sizes and sparse furnishings, the overall sentiment remains positive with guests enjoying the comfortable beds and well-maintained bathrooms.
Cleanliness at the property receives mixed reviews. While many guests find the hotel super clean and well-maintained, there are occasional lapses in specific rooms and common areas with mentions of dirty toilets, stained sheets and unclean towels.
The staff consistently earns high praise for their friendliness, helpfulness and exceptional service, particularly the valet attendants. While a few instances of rudeness or being overwhelmed were reported, the general trend is overwhelmingly positive.
Parking is the source of mixed feelings, as the hotel primarily offers valet parking which is found to be efficient and convenient but comes at an extra cost that some guests consider high. The parking area’s location under a bridge and its cleanliness are additional concerns.
The beds are frequently praised for their comfort, significantly contributing to a restful stay, though a few guests had issues with pillow firmness and bed linens. Overall, Tru By Hilton San Antonio Downtown Riverwalk is highly regarded for its convenient location, friendly staff and good value for money, making it a strong choice for those visiting San Antonio.
Categories
Parking
Sustainability Journey
Dog Friendly
Pool
Heated Pool
Outdoor Pool
Business
Accessible
Gym
3 Star
Outdoor Pool
Heated Pool
Room Types
King RoomThis double room has air conditioning, heating and a TV with cable channels. The unit has 1 bed.
King Room with Tub - Hearing Accessible This double room features air conditioning, heating and a TV with cable channels. The unit offers 1 bed.
King Room - Hearing AccessThis double room features air conditioning, heating and a TV with cable channels. The unit offers 1 bed.
Queen Room with Two Queen BedsThis quadruple room features air conditioning, heating and a TV with cable channels. The unit offers 2 beds.
Queen Room with Two Queen Beds - Hearing AccessThis quadruple room has air conditioning, heating and a TV with cable channels. The unit has 2 beds.
Guest Reviews
8.1
Very Good
Review Summaries
Location
Located in a prime spot, Tru By Hilton San Antonio Downtown Riverwalk is often praised for its convenience and accessibility. This hotel stands out for its proximity to notable attractions like the Riverwalk, the Alamo and the Henry B. González Convention Center, making it an excellent choice for tourists keen to explore San Antonio on foot.
Guests have commented on the ease of access to various dining, shopping and entertainment options with many highlights being the nearby Riverwalk mall and several popular restaurants and shops. The hotel is described as clean and friendly with an excellent breakfast that varies slightly depending on the staff's management.
In addition to the fantastic location, visitors have appreciated the good value for money and the helpful, friendly staff. The facilities, while generally well-maintained, did face occasional feedback regarding housekeeping services. Nonetheless, the overall sentiment leans heavily toward the hotel's advantageous location and good performance in terms of price-quality ratio.
For travelers looking to stay in the heart of San Antonio with all key attractions within walking distance, Tru By Hilton San Antonio Downtown Riverwalk is a strong contender offering convenience and value.
Breakfast
The breakfast experience at Tru By Hilton San Antonio Downtown Riverwalk has received a range of feedback. On the positive side, guests have highlighted that the breakfast was very good on multiple occasions with many choices including both hot and cold options. Many found it fabulous, describing it as beyond anything they had seen before. The complementary breakfast impressed some guests with unique offerings like chorizo and eggs and smoked sausage taquitos. Others appreciated the variety and found it to be the best part of their stay, noting that the breakfast bar looked delicious and items like oatmeal were available.
Guests also appreciated the clean rooms and the friendly staff, who contributed positively to the breakfast experience by providing timely assistance. There was satisfaction with the availability of snacks for sale and the free breakfast buffet was described as very good or even as the bomb by some.
However, there were also significant criticisms. Some guests found the breakfast to be mediocre, extremely basic and not well monitored with occasional lapses such as underprepared food and insufficient refills of items like coffee and eggs. The breakfast area was sometimes reported as not clean with minimal options compared to other stays at Tru by Hilton. Issues with the pancake machine and complaints about the quality of coffee and eggs were noted. Some guests felt the breakfast selection could be better, pointing out the absence of fresh fruit and tea bags.
Overall, while many guests enjoyed a great breakfast experience with plenty of options and exceptional food quality, there were notable areas for improvement in consistency, cleanliness and variety.
Rooms
The rooms at Tru By Hilton San Antonio Downtown Riverwalk receive positive feedback for their cleanliness, comfort and modern design. Guests frequently highlight the spaciousness of some rooms, particularly the corner rooms and appreciate the convenient amenities like air conditioning and built-in suitcase racks. The beds earn praise for their comfort, contributing to a restful stay. Additionally, the bathrooms are often described as clean and well-maintained with delightful bathroom products available.
Despite some critiques about room size and sparse furnishings, many guests find the rooms updated and in line with expectations of a mid-grade hotel. The clean environment and friendly staff enhance the overall experience. The location is another plus, being close to downtown activities and the famous Riverwalk, making it a convenient base for exploring San Antonio. Guests also value the free breakfast and good WiFi as part of the hotel's offerings.
On the downside, some guests have encountered issues such as malfunctioning AC, faulty drainage systems and occasional cleanliness oversights. There have also been reports of questionable sheets and unexpected pests. However, the overall sentiment is that the rooms are a good value for a comfortable and enjoyable stay in a key area of San Antonio.
Beds
At Tru By Hilton San Antonio Downtown Riverwalk, guests frequently praise the comfort of the beds. Numerous reviews highlight the beds as comfortable, contributing to a restful stay. Several guests mention the pleasantness of the bed linens, although some felt they seemed old and lacked softness. On the topic of pillows, opinions varied. While some guests found them amazing, others wished they were firmer or less soft. Despite a few comments about firmness issues leading to backaches, the overall consensus points to a generally positive sleeping experience with many guests finding the beds extremely comfortable.
Cleanliness
Tru By Hilton San Antonio Downtown Riverwalk offers a mixed experience in terms of cleanliness. Many guests found the hotel to be super clean with large, well-maintained rooms and inviting amenities like a nice pool and comfortable beds. The friendly and engaging staff added to the positive experience, creating a pleasant atmosphere for guests. Additionally, guests appreciated the cleanliness of the hotel’s public areas and the overall maintenance of the property.
However, some reviews noted inconsistencies with cleanliness, particularly in specific rooms and common areas such as hallways and the breakfast area. Issues such as dirty toilets, stained sheets and unclean towels were mentioned by a few guests. A notable complaint involved the lobby having a persistent bad odor and there were mentions of ants and a lack of proper vacuuming in the hallways.
In summary, while many guests enjoyed a clean, comfortable stay with friendly staff at Tru By Hilton San Antonio Downtown Riverwalk, there were noticeable lapses in cleanliness that detracted from the overall experience for some visitors.
Staff
The staff at Tru By Hilton San Antonio Downtown Riverwalk consistently garners positive feedback for their friendliness and helpfulness. Guests frequently describe the staff as very nice, friendly and welcoming with multiple mentions of exceptional and amazing service. Valet attendants receive particular praise for their attitude and service. Despite these positive remarks, a few guests encountered issues with certain staff members being rude or unhelpful. Some reviews highlighted instances of poor treatment and an overwhelmed or understaffed team. However, the overwhelming trend is one of a friendly, helpful and exceptional staff that contributes positively to the guest experience.
Parking
When staying at Tru By Hilton San Antonio Downtown Riverwalk, guests can anticipate a mixed experience regarding parking. The hotel does not offer complimentary parking and valet parking is the primary option available. Many guests find the valet service to be efficient and convenient with some noting that the valet attendants were helpful and positive. The cost of valet parking, however, is an extra expense that some travelers feel is quite high.
The parking situation can be somewhat confusing and challenging to navigate at first and some guests expressed concerns about the safety and cleanliness of the parking area, which is located under a bridge. For those who prefer not to use valet, options are limited and typically involve additional costs or crossing busy streets.
Despite the additional expense and some logistical challenges, the overall sentiment towards the valet service leaned positively due to its convenience and the relatively fair pricing compared to other options downtown. Nonetheless, the lack of private or complimentary parking remains a common point of dissatisfaction among guests.
FAQ
Yes, Tru By Hilton San Antonio Downtown Riverwalk has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Tru By Hilton San Antonio Downtown Riverwalk.
Yes, Tru By Hilton San Antonio Downtown Riverwalk welcomes dogs.
Yes, parking facilities are available at Tru By Hilton San Antonio Downtown Riverwalk.
Yes, Tru By Hilton San Antonio Downtown Riverwalk has a gym.
