If you're looking for a hotel with exceptional customer service, the Inn at Union Square is where you want to stay. Many guests have given high praise to the staff, naming specific individuals like Angela, Vivian, Danielle and George as the best in the business. Even when staff was limited, guests noted how they tried their best to assist and be friendly. The reception staff, in particular, were consistently described as friendly, professional and welcoming. Guests were especially appreciative of their willingness to help with check-in and check-out. Even when guests had negative encounters, such as with Scott the manager, the attentive and polite staff made up for those moments. The rooms at the Inn are impressive as well with ample space to charge your devices, comfortable beds and large showers with quick hot water. Plus, the location is ideal for exploring the city. Bottom line? If you want a hotel with a friendly and professional staff that will make you feel right at home, you can't go wrong with the Inn at Union Square.