Embassy Suites by Hilton San Juan - Hotel & Casino

San Juan , , 8000 Tartak Street (Show on Map)
8.6
Very Good


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1 room2 guests 1 room, 2 guests
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Summary of reviewsEmbassy Suites by Hilton San Juan - Hotel & Casino is a great choice for travelers who want a convenient location with easy access to the airport and local attractions. The hotel serves a delicious and varied complimentary breakfast buffet that is highly rated by guests. Rooms are spacious and clean, although some need updating. The hotel is maintained spotless and has a great pool area with friendly staff. Guests can access the beach with provided amenities like chairs and umbrellas. Families are welcome at the hotel, which is also great for a solo or work trip. While some reviews mentioned issues with cleanliness and outdated amenities, the majority of guests enjoyed their stay at Embassy Suites by Hilton San Juan - Hotel & Casino with excellent service from the friendly and accommodating staff.
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Categories
Resort near The Beach

Resort Taking Steps Towards Sustainability

Resort for Honeymoon

Casino Resort

Family Friendly Resort

Resort near Nightlife Spots

Resort with Swimming Pool

  Outdoor Pool  

Number of pools 2

Pool 1 information:

Name of the pool: Main Pool
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Business Resort

Resort with Parking
Location of parking spaces:
Outdoors, covered (inside the premises).
Cost of parking: Cost per night: $ 19.00
Self parking or valet parking?
Self-parking: Guests find a parking space on their own.
Valet parking: Guests' vehicles are parked for them.
Answers last updated by Embassy Suites by Hilton San Juan - Hotel & Casino

Accessible Resort

Resort with Gym

Resort where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival?
No
Do you perform temperature checks upon guests' arrivals?
No
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Resort with Outdoor Pool

Room Types
One-Bedroom King Suite A free made-to-order breakfast is provided daily. Enjoy a complimentary evening reception in the atrium from 17:30 until 19:30 daily.This non-smoking suite has a master bedroom with a king-size bed, a separate living room with a sofa bed, a working/dining area and a kitchenette. There are TVs and telephones in the bedroom and living room.

One-Bedroom Suite with Two Double Beds A free made-to-order breakfast is provided daily. Enjoy a complimentary evening reception in the atrium from 17:30 until 19:30 daily.This non-smoking suite has a master bedroom with 2 double beds, a separate living room with a sofa bed, a working/dining area and a kitchenette. There are TVs and telephones in the bedroom and living room.

One-Bedroom King Suite - Top Floor A free made-to-order breakfast is provided daily. Enjoy a complimentary evening reception in the atrium from 17:30 until 19:30 daily. Located on a higher floor of the hotel, this suite has a master bedroom with a king-size bed and a separate living room with a sofa bed, a working/dining area and a kitchenette. There are TVs and telephones in the bedroom and living room.

One-Bedroom Suite with Two Double Beds - Top Floor A free made-to-order breakfast is provided daily. Enjoy a complimentary evening reception in the atrium from 17:30 until 19:30 daily.Located on a higher floor of the hotel, this suite has a master bedroom with 2 double beds, a separate living room with a sofa bed, a working/dining area and a kitchenette. There are TVs and telephones in the bedroom and living room.

King Room - Mobility Access/Non-Smoking Air conditioning, a seating area and a safe deposit box are featured in this spacious quadruple room. The unit offers 1 bed.

King Suite with Accessible Tub - Mobility and Hearing Access/Non-Smoking A free made-to-order breakfast is provided daily. Enjoy a complimentary evening reception in the atrium from 17:30 until 19:30 daily. This non-smoking suite has a master bedroom with 1 king bed, a separate living room with a sofa bed, a working/dining area and kitchenette. There are TVs and telephones in the bedroom and living room.

King Suite with Roll-In Shower - Mobility/Hearing Accessible - Non-Smoking A free made-to-order breakfast is provided daily. Enjoy a complimentary evening reception in the atrium from 17:30 until 19:30 daily. This non-smoking suite has a master bedroom with 1 king bed, a separate living room with a sofa bed, a working/dining area and kitchenette. There are TVs and telephones in the bedroom and living room.

Studio with Two Double Beds - Non-Smoking The quadruple room is furnished with a desk and a seating area and features air conditioning and a safe deposit box. The unit has 1 bed.

Studio with One King Bed - Non-Smoking The spacious double room offers air conditioning, a seating area and a safe deposit box. The unit has 1 bed.

King Suite with Pool View This suite has a pool view, a separate living room with a sofa bed, a working/dining area and a kitchenette. There are TVs and telephones in the bedroom and living room.

Double Suite with Pool View This suite has a pool view, a separate living room with a sofa bed, a working/dining area and a kitchenette. There are TVs and telephones in the bedroom and living room.

Guest Reviews
8.6
Very Good
Location
Embassy Suites by Hilton San Juan - Hotel & Casino boasts of a functional location that is conveniently close to everything in San Juan. It is within walking distance to some great restaurants, stores, the beach and even the always needed drug store. The highway access is super close, making it a convenient location for both airport and beach access. It's also just 10-15 minutes away from the airport, which is a major plus for travelers. The hotel's great staff are welcoming and are always ready to help guests navigate the city. With its proximity to local restaurants and bars, access to the beach and other attractions in the area, the hotel's location is simply perfect for anyone who desires a great time in San Juan.

Breakfast
Embassy Suites by Hilton San Juan - Hotel & Casino serves a delicious complimentary breakfast with lots of options to choose from. Guests can enjoy made-to-order omelets and a very large selection of pastries, fruits and other breakfast items. The breakfast buffet is justifiably famous and ranks as outstanding. The chefs who make the breakfast omelets are particularly noteworthy, as well as the friendly staff who serve the breakfast. The pool buffet breakfast is also a great experience. Although some guests mentioned that the breakfast was just okay, the majority of guests agree that it is excellent. Additionally, guests can enjoy complimentary drinks with their breakfast. Overall, the breakfast and decor were highlights of the hotel experience.

Rooms
Embassy Suites by Hilton San Juan - Hotel & Casino offers its guests spacious and comfortable rooms, perfect for a relaxing and enjoyable stay. Although some reviews mentioned that the rooms needed updating, the property has charming and beautiful accommodations. The rooms are clean and roomy with plenty of space to feel comfortable. Guests appreciated the spacious bathrooms and spectacular views. The furnishings were reported to be a bit outdated, but everything was clean and well-organized. Despite some complaints of poor room cleanliness, most guests were satisfied with clean and comfortable rooms. The staff was friendly and accommodating, ensuring guests' needs were met. While some complaints were made about outdated amenities, including the pool area and television sets, guests overall enjoyed their stay at Embassy Suites by Hilton San Juan - Hotel & Casino.

Beds
Embassy Suites by Hilton San Juan - Hotel & Casino provides guests with a comfortable stay as a result of comfortable beds that are fixed every morning. The convenience of having pullout sofas in the room outweighed the slight discomfort reported. The beds were big enough to accommodate guests with some stating that they can be a little more comfortable. Overall, guests enjoyed the good-quality breakfast, comfortable and spacious rooms. While some guests reported older, uncomfortable mattresses and pillows that were lumpy or misaligned, these appear to be isolated incidents rather than a pervasive issue throughout the hotel.

Cleanliness
Embassy Suites by Hilton San Juan - Hotel & Casino promises to keep guests satisfied with its clean and stunning common areas, as pointed out in their reviews. Accommodation is very clean and comfortable and the resort is maintained spotless. The hotel earns praise for its cleanliness and good breakfast. Friendly staff organized cleanliness and beautiful surroundings make for a pleasant stay. On the downside, some guests complained of poor room cleanliness and inconsistent housekeeping. It is said that the pool and bathroom can be cleaned more frequently and some guests experienced issues with air conditioning in their rooms. Nonetheless, the majority of reviews commend the hotel's cleanliness and beautiful areas.

Staff
If you're looking for a hotel with exceptional staff, look no further than Embassy Suites by Hilton San Juan - Hotel & Casino! From the moment you arrive, you'll be greeted by helpful and friendly employees like Mirabel at the reception. The hotel has exceeded many guests' travel expectations with their complimentary happy hour, beach access and delicious restaurants, all offered with top-notch service. Many guests noted that all the staff members, from the pool attendants to the bartenders, were polite and welcoming with beautiful souls. The front desk team, housekeeping staff and waiters and waitresses were exceptional and accommodating. Some guests mentioned that security guards and omelet chefs alike went out of their way to ensure a pleasant experience. Despite a few negative mentions regarding check-in or front lobby staff, the majority of reviews praise the staff as fantastic and amiable. Overall, the hotel's facilities are beautiful and the staff adds a great touch to make for an outstanding stay.

Pool
The Embassy Suites by Hilton San Juan- Hotel & Casino is a great location and has a cool, amazing and gorgeous pool area. Guests can enjoy the pool while being provided with free beach towels, chairs and umbrellas. Staff at the pool bar are great and serve fun drinks. However, some reviews mentioned that the breakfast left them wanting and guests may have to pay extra to use the pool. While some reviews mentioned the need for updates and more cleaning in the pool area, guests can still enjoy their stay and appreciate the awesome pool and spa. Overall, the pool and bar area is perfect and adds to the highlights of the hotel along with the casino and breakfast.

Beach
Guests at the Embassy Suites by Hilton San Juan - Hotel & Casino were pleased with the hotel's close proximity to the beach. The hotel even maintains a section on the popular Alambique Beach just a short distance away. Beach amenities such as chairs and umbrellas are provided free of charge. Guests also enjoyed the complementary happy hour, delicious breakfast and on-site restaurants. While some noted a lack of bathroom facilities near the beach, the majority found the beach access to be convenient and easy to reach with other shops and restaurants within walking distance. However, some guests reported issues with seaweed in the water and the hotel's beach area did not have control of guest usage through hotel bracelets. Overall, guests were pleased with the hotel's convenient location and access to the beach.

Family
Embassy Suites by Hilton San Juan - Hotel & Casino is a great destination for families with children. Guests have reported a welcoming experience from check-in to check-out with staff providing suggestions on where to go in town. The hotel boasts a perfect size for families with lots of school sports teams and kids from school trips staying there. Parents with young children also had nothing but praise, noting that the hotel is very family-oriented and their stay was an amazing experience. Some guests suggested that the hotel could offer more entertainment for children, but overall, loved the food and the atmosphere. In short, guests enjoyed a great stay in a comfortable and family-friendly environment at Embassy Suites.


Yes, Embassy Suites by Hilton San Juan - Hotel & Casino has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire

No, a spa isn't available at Embassy Suites by Hilton San Juan - Hotel & Casino.

No, Embassy Suites by Hilton San Juan - Hotel & Casino doesn't allow dogs.

Yes, parking facilities are available at Embassy Suites by Hilton San Juan - Hotel & Casino. For more information, read the answers to the Parking questionnaire

Yes, Embassy Suites by Hilton San Juan - Hotel & Casino has a gym.

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