The honeymoon experience at Hyatt House San Juan is replete with serene moments and delightful culinary experiences. The peaceful outdoor pool, encircled by relaxing seating and palms, offers a tranquil oasis to bask in the warmth of island living. More relaxation awaits on the outdoor terrace, inviting couples to unwind while absorbing the breathtaking beauty of their surroundings. Dining is upgraded to a different level, as the Hyatt House curates a variety of favorite dishes, all made with thoughtfully sourced ingredients, making every meal a memorable feast. The suites at this exceptional property are special attractions in themselves, boasting sweeping views of the bay, ensuring that every moment of the honeymoon journey is wrapped in panoramic beauty.
Family Friendly Hotel
What percentage of your guests are families?Under 50%
Family-Friendly room types:
Connecting rooms (with intermediate door)
One-bedroom apartments
Two-bedroom apartments
Please suggest which room type a family with one child should choose and where the child will sleep: Studio or One Bedroom Suites with King or Queen beds and (1) Full Sofa Sleeper for children
Please suggest which room type a family with two children should choose and where the children will sleep: Studio or One Bedroom Suites with King or Queen beds and (1) Full Sofa Sleeper for children
Please suggest which room type a family with one baby should choose and mention if baby cots are provided and the cost: Studio or One Bedroom Suites with King or Queen beds and (1) Full Sofa Sleeper for children. Cribs and play sets available upon request at no additional charge.
Please suggest which room type a family with one child and one baby should choose and mention if baby cots are provided and the cost: Studio or One Bedroom Suites with King or Queen beds and (1) Full Sofa Sleeper for children. Cribs and play sets available upon request at no additional charge.
Please suggest which room type a family with two babies should choose and mention if baby cots are provided and the cost: Studio or One Bedroom Suites with King or Queen beds and (1) Full Sofa Sleeper for children. Cribs and play sets available upon request at no additional charge.
Can the baby cot be placed in the same room with the parents?Yes
Can the baby cot be placed next to the parents' bed?Yes
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, to all guests
Do you ensure contactless check-in/check-out? Yes, by using an app
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? No
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, other limit 2
Is furniture in public areas arranged to allow more space for distancing? Yes
Does the hotel operate at a limited capacity? Yes
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? No
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? Yes
Do you offer contactless delivery for in-room dining? No
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Hyatt GBAC STARTM accreditation
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Limited Gym and Pool Hours. Buffet not available for Breakfast; being served as Grab 'N Go instead.
One-Bedroom King Suite with KitchenThis air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
King Room with Bay ViewThe spacious double room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This double room has a wardrobe, a safe deposit box and a TV with cable channels. The unit offers 1 bed.
King RoomThe spacious double room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This double room has a wardrobe, a safe deposit box and a TV with cable channels. The unit offers 1 bed.
King Studio Suite with KitchenThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom.
King Studio Suite With Kitchen - Disability AccessThe spacious quadruple room features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This quadruple room has a wardrobe, a safe deposit box and a TV with cable channels. The unit offers 1 bed.
One-Bedroom Suite with Kitchen and Bay ViewThis air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom.
One-Bedroom Suite with Two Queen Beds, Kitchen and Bay ViewThe spacious suite has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. This suite features a wardrobe, a safe deposit box and a TV with cable channels.
One-Bedroom Suite with Two Queen Beds, Kitchen and Bay ViewThis air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom.
King Studio Suite with Kitchen and Bay ViewThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Den Guest Room with Two Queen Beds and Bay ViewThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Den Guest Room with Two Queen BedsThis air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
One-Bedroom Suite with Two Queen Beds with Kitchen, Tub and Bay View - Disability AccessThis air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom.
One-Bedroom King Suite with Kitchen, Roll-In Shower and Bay View - Disability AccessThis air-conditioned suite is comprised of a flat-screen TV with cable channels and a private bathroom.
Den King Room with Roll-In Shower and Bay View - Disability AccessThis air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
King Studio Suite with Kitchen and Roll-In Shower - Disability AccessThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Yes, Hyatt House San Juan has pool(s) that belong to one or more of the following categories: Outdoor Pool. For more information, read the answers to the Pool questionnaire
No, a spa isn't available at Hyatt House San Juan.
Yes, Hyatt House San Juan welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at Hyatt House San Juan.
Yes, Hyatt House San Juan has a gym. For more information, read the answers to the Gym questionnaire