Sheraton Puerto Rico Resort & Casino

San Juan , , 200 Convention Boulevard (Show on Map)


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Summary of reviewsThe Sheraton Puerto Rico Resort & Casino is a top-notch hotel with an excellent location that provides easy accessibility to all attractions in San Juan. The staff is friendly and accommodating, providing exceptional service with Hennessy, the receptionist, particularly standing out. The breakfast options are diverse and delicious with the Egg Benedikt being recommended by many guests. The hotel is also praised for its cleanliness and beautiful decor. The pool area is amazing with guests noting the cleanliness and great service they received there. The casino is a must-visit with people describing it as fabulous and full of activity. Guests also appreciated the hotel's shuttle service to Old San Juan. The hotel's beds are incredibly comfortable with guests praising their comfort levels. While some guests had issues with the lack of dining options and activities for guests, the hotel's location, facilities and services make it a great place to stay.
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Hotel with Infinity Pool
The Sheraton Puerto Rico Hotel & Casino presents a spectacular rooftop infinity pool, offering guests an unparalleled vista of the scenic San Juan Bay. This elevated aquatic haven, positioned four stories high, seamlessly merges with the bay's horizon, creating a mesmerizing spectacle of water meeting sky. It provides a unique retreat for those wishing to unwind amidst the tropical landscape, soaking in the Caribbean breeze while luxuriating on the sundeck.

This resort also enhances the poolside experience with private cabanas, offering a secluded spot for relaxation. Beyond the pool, a range of diverse dining options and a bustling casino await to provide a rich assortment of leisure activities. With its signature blend of relaxation, luxury, and entertainment, the Sheraton Puerto Rico Hotel & Casino stands as a premier destination for an unforgettable getaway.

Hotel for Honeymoon
A honeymoon at the Sheraton Puerto Rico Hotel & Casino is like stepping into a dream. Each day, whether spent exploring the vibrant city of San Juan or simply enjoying each other's company, ends with the supreme comfort of the hotel suites. Each suite offers the opportunity to soak in the views of Isla Grande or the Puerto Rico Convention Center, creating a dynamic backdrop for your shared memories. Some suites even offer balconies, providing an additional tranquil space for couples to unwind and revel in the tropical surroundings. Adding a delightful touch to the romantic journey is the chance to dine at a variety of restaurants, each dedicated to serving up culinary delights that cater to every palate. But the magic doesn't stop there. There are moments of pure relaxation waiting by the pool on the 4th floor. This spot, which offers panoramic views of the surrounding landscape, presents an idyllic setting for couples to bask in their love and create unforgettable memories under the Puerto Rican sun. The Sheraton Puerto Rico Hotel & Casino promises a honeymoon experience where romance and relaxation go hand in hand with exploration and gastronomic delights.

Casino Hotel
Sheraton Puerto Rico Hotel provides guests with the opportunity to visit the spacious on-site casino, which offers a wide variety of classic and electronic games, keeping guests thoroughly entertained throughout their stay. Right next to the casino there is an elegant Lounge and Sushi Bar where you can grab a bite before or after playing.

Luxury Hotel

Eco Friendly Hotel

Hotel with Spa

Family Friendly Hotel

Dog Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Infinity Pool    Panoramic View Pool    Outdoor Pool  


Hotel with Free Wi-Fi

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Room Types
Traditional Room, 1 King The spacious double room has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The double room features a safe deposit box. The unit has 1 bed.

Traditional Room, 2 Double Beds Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as city views. The unit offers 2 beds.

Bay View Room, 1 King, Balcony The spacious double room features air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.

Superior Room, 1 King Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as sea views. The unit has 1 bed.

Superior Room, 2 Double Beds Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as sea views. The unit has 2 beds.

Bay View Room, 2 Double Beds, Balcony A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are offered in this spacious double room. The unit has 2 beds.

San Juan Suite, Bay View, 1 king, Sofa bed Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as sea views. The unit offers 1 bed.

Presidential Suite, 1 King, Sofa bed, Bay View, Whirlpool Offering free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious double room offers air conditioning, a tea and coffee maker, a seating area, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Executive Suite, 1 King, Sofa bed, City view Providing free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a seating area, a safe deposit box as well as city views. The unit offers 1 bed.

Bay View Suite, 1 King, Sofa bed, Balcony A seating area with a flat-screen TV, a desk, a balcony and a private bathroom are featured in this spacious double room. The unit offers 2 beds.

Sundeck Suite, 1 King, Sofa bed A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are available in this spacious double room. The unit has 2 beds.

Traditional King Room with Adapted Tub - Mobility Accessible The unit has 1 bed.

Traditional King Room with Roll-in Shower - Mobility Accessible The unit offers 1 bed.

Traditional Double Room with Two Double Beds and Roll-in Shower - Mobility Accessible The unit offers 2 beds.

About Sheraton Puerto Rico Resort & Casino
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Guest Reviews
8.4
Very Good
Location
If you're looking for a hotel with an excellent location and easy accessibility to all the attractions San Juan has to offer, then the Sheraton Puerto Rico Resort & Casino is the perfect place for you. With its proximity to the T-Mobile District, Convention Center and Old San Juan just a short taxi ride away, you'll have access to everything you need. The hotel is also near a beach and offers great views of the city. The staff is friendly and accommodating and the amenities are top-notch. The entertainment across the street is a great bonus and the Metropol Restaurant on-site provides excellent food and service. Overall, the Sheraton Puerto Rico Resort & Casino is one of the nicest hotels in San Juan with a superb location that is accessible to everything you need.

Breakfast
Guests at the Sheraton Puerto Rico Hotel & Casino enjoyed a variety of breakfast options during their stay with many appreciating the fact that it was included in their rate. Reviewers raved about the quality of the breakfast with some describing it as "exceptional" and "very good." Despite a few negative comments about the price of the buffet and the lack of options after a certain time, the majority of guests were pleased with the breakfast offerings, particularly the Egg Benedikt recommended by one reviewer. Some guests expressed disappointment that breakfast wasn't included in their package, but overall the restaurant and breakfast received positive reviews.

Rooms
The Sheraton Puerto Rico Resort & Casino rooms have received mixed reviews from guests with some mentioning issues like the presence of ants, outdated bathrooms and lack of cleanliness. However, many guests have praised the spacious and comfortable rooms, comfortable beds and beautiful decor. Some guests have also commended the attentive staff who addressed their room issues promptly. While some guests have criticized the lack of amenities like fridges and microwaves, others were pleased with the cleanliness of both the rooms and bathrooms. Overall, the quality of the rooms seemed to vary but many guests were content with their stay.

Beds
The Sheraton Puerto Rico Resort & Casino has made guests feel right at home with their extremely comfortable beds, earning high praise for this amenity. Some guests did mention issues with pillows or uncomfortable mattresses, but overall, visitors found the bedding to be a highlight of their stay. Some wished for larger beds, but despite this minor complaint, guests were pleased with the comfort levels. While a few guests noted less-than-ideal bedding situations with one bed being too hard or lacking proper bedding, these were isolated incidents and did not detract from the overall positive impressions of the hotel's beds.

Cleanliness
The Sheraton Puerto Rico Hotel & Casino is praised by guests for its cleanliness. Many guests describe the hotel as "very clean" and complement the staff on their attention to cleanliness. The facilities are described as clean and beautiful with a comfortable and clean atmosphere in the hotel rooms. Despite some minor issues with housekeeping, guests praise the hotel's cleanliness and location. The hotel is undergoing renovations, but guests seem unfazed as long as the hotel stays clean.

Staff
In terms of service and staff, guests rave about their experience at the Sheraton Puerto Rico Hotel & Casino. The personal and accommodating service provided by the front desk and restaurant staff is frequently mentioned with reviewers describing them as attentive, helpful and excellent. Guests had particular praise for receptionist Hennessy, who was described as "awesome," and the "night and day front end mangers" who were also "great." Location and personal amability are also commended as perfect and the staff goes above and beyond to make guests feel comfortable throughout their stay. A few negative reviews did surface, however, regarding rude behavior from some members of the staff and infrequent room cleanings. Despite this, the majority of the reviews indicate that guests experienced exceptional service with staff that were polite, accommodating and went out of their way to assist.

Pool
Guests of the Sheraton Puerto Rico Resort & Casino are raving about the hotel's pool area. The pool itself receives high marks with many guests describing it as amazing and beautiful. While a few guests noted that the pool was too cold or too crowded, the majority of reviews are positive. In fact, guests praise the pool's cleanliness and the great service they received while relaxing in the pool area. Some guests enjoyed the rooftop pool, while others appreciated the convenient location of the pool area near the casino. Overall, if you're looking for a clean and amazing pool experience during your stay in Puerto Rico, you can't go wrong with the Sheraton.

Parking
If you're planning on driving to the Sheraton Puerto Rico Resort & Casino, you'll be pleased to know that many guests have reported that parking ran smoothly during their stay. However, some guests did mention that the parking might not be enough during peak seasons. Despite this, guests suggest that the hotel needs to do better when it comes to parking. Some guests highlight the inconvenience of having to stamp their parking ticket every time they go out or not finding a spot because there is nothing reserved for hotel guests. Yet, guests do suggest that the hotel can improve this by using the same card for your room to open and close the parking gate, eliminating the need for a parking ticket. Be aware though that there is a cost for parking at the hotel for guests, which can be a point of contention for some. Make sure to check the fees before booking. Some guests noted that they had a frustrating experience with the parking attendant, while others reported backed up parking or difficulties finding the valet parking area. Additionally, some guests cited issues with the cleanliness of the parking arrangements and slow shower drains. Despite some negative comments, the parking experience at this hotel is generally positive.

4 Star
The Sheraton Puerto Rico Resort & Casino is a great place to stay with an excellent location near popular tourist spots. The staff is incredibly friendly and accommodating, making for a wonderful experience. The breakfast options are tremendous and very delicious, while the hotel is very clean and bustling with activity. The rooms could use a bit of updating, but the view and the infinity pool more than makeup for it. The hotel is conveniently located close to the Old San Juan, which can be accessed via the hotel's circular bus service. However, it would be better if the bus ran more punctually. Some guests felt that the hotel was overpriced for the amenities offered, but overall, the location, facilities and services make this a great stay. The only downside for some guests was the lack of dining options and activities for guests.

Casino
The Sheraton Puerto Rico Resort & Casino is a gem that you won't want to miss. Guests loved the amenities such as the casino, which was described as fabulous and full of activity. It's the perfect spot to try your luck while sipping a cocktail from the Metropol bar in the lobby. The hotel's location is also a plus with complimentary shuttle service to Old San Juan. And if you need a break from gambling, take a dip in the infinity pool with stunning city views. Dining options are also top-notch with the Metropol Restaurant receiving praise for its food and service. Although some guests felt the casino was small, most enjoyed their time there, making it a must-visit spot at the Sheraton Hotel and Casino PR.


Yes, Sheraton Puerto Rico Resort & Casino has pool(s) that belong to one or more of the following categories: Infinity Pool, Panoramic View Pool, Outdoor Pool.

Yes, a spa is available at Sheraton Puerto Rico Resort & Casino.

Yes, Sheraton Puerto Rico Resort & Casino welcomes dogs.

Yes, parking facilities are available at Sheraton Puerto Rico Resort & Casino.

Yes, Sheraton Puerto Rico Resort & Casino has a gym.
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