Pato Canales Hotel & Resort offers a highly convenient location just minutes from the international airport, making it an ideal choice for travelers needing quick and easy access to flights. Guests appreciate the serene, lush and green surroundings that create a tranquil atmosphere, complemented by excellent staff service. The nearby main road ensures easy accessibility, further enhancing the convenience for visitors.
The breakfast at the resort is widely praised for its delicious, freshly made offerings and often features fresh orange juice. Guests appreciate the variety and presentation of the meals, although the 7:30 am start time is too late for early risers or those with early flights. There are also occasional complaints about extra charges for items like coffee and slow service during busy times.
The dinner experience receives positive feedback for the quality and taste of the food, especially dishes like quesadillas, chicken sandwiches and hamburgers. However, availability issues with menu items and slow service can detract from the dining experience. Some guests have had to settle for less desired options or even dine elsewhere due to unavailability. Extra charges for items like disposable plates and cups, as well as limited restaurant hours, pose additional challenges.
The rooms at Pato Canales Hotel & Resort are consistently described as amazing, clean and well-maintained. Guests appreciate the spaciousness, comfort and efficient air conditioning in the rooms, often likening them to individual little houses or cabins. The cleanliness is a standout feature, although there are occasional mentions of mildew, stagnant water and damp smells. Overall, the room accommodations exceed guest expectations, despite minor criticisms regarding emergency exits and telephones.
Cleanliness throughout the resort, including the swimming pools and public restrooms, is frequently praised. The property is described as clean, beautiful and peaceful, though some isolated issues with room and bathroom cleanliness do occur.
Staff at the resort are generally commended for being friendly, helpful and accommodating. The receptionists and housekeeping staff receive particular praise. However, there are some areas needing improvement, such as communication barriers due to a lack of English-speaking staff and unresponsive management regarding specific requests.
The WiFi service at the resort is a mixed bag with many guests experiencing poor or non-existent connections in their rooms. However, the main areas of the hotel offer more reliable connectivity.
The swimming pools are a highlight, consistently praised for their cleanliness and size. Guests enjoy the well-maintained, beautiful pools that offer ample space for recreation. The pools' warmth and pleasant environment are appreciated, though they are not accessible after 5:30 pm and lack adequate night lighting.
Beds at the resort are noted for their comfort, providing a cozy night's sleep with sufficient bedding. Although some guests find the beds too soft and there are rare occurrences of cleanliness issues, the overall sentiment leans positively towards a comfortable rest.
In summary, Pato Canales Hotel & Resort is a well-regarded establishment offering convenient airport access, comfortable accommodations, clean facilities and generally friendly staff, though there are areas for improvement in dining service, WiFi connectivity and management responsiveness.
Categories
Parking
AI-generatedThis hotel provides free private parking on-site. It features a garden and a restaurant.
Pool
Free Wi-Fi
Family
Room Types
Single RoomThis single room features a private bathroom, air conditioning and garden views. The unit offers 1 bed.
Budget Double RoomThe spacious double room provides air conditioning, as well as a private bathroom featuring a shower. This double room offers a TV. The unit offers 2 beds.
Basic Triple RoomThe spacious triple room provides air conditioning, as well as a private bathroom featuring a shower. The unit offers 3 beds.
Quadruple RoomThis quadruple room features a private bathroom, air conditioning and garden views. The unit offers 4 beds.
Guest Reviews
8.2
Very Good
Review Summaries
Summarized by AI
Location
Located just minutes away from the international airport, Pato Canales Hotel & Resort boasts an exceptionally convenient spot for travelers. Whether arriving late at night or departing early, the hotel's close proximity to the airport makes it an ideal choice for a layover. Guests frequently highlight the short drive, often just 5 or 10 minutes, making it incredibly easy and stress-free to catch flights.
Additionally, the resort is praised for its serene environment, offering a comfortable stay amidst a lush, green park-like setting. The blend of natural surroundings and accessibility via a main road enhances the overall experience. With excellent staff service complementing the prime location, Pato Canales Hotel & Resort stands out as a top choice for those needing quick and easy access to the airport while enjoying a peaceful retreat.
Breakfast
Pato Canales Hotel & Resort garners positive feedback for its breakfast offerings with many guests praising it as excellent, amazing, delicious and freshly made. The breakfasts are described as very complete and often feature fresh orange juice. Travelers also appreciated the good variety and proper presentation of the meals.
However, there are several areas where the breakfast service could improve. The breakfast start time of 7:30 am proves too late for those with early flights or who rise early. Some guests missed breakfast completely because of this timing. Additionally, while breakfast is included with reservations, there are complaints about extra charges for coffee and other unexpected fees. There are also occasional mentions of slow service during breakfast hours.
Overall, the breakfast experience at Pato Canales Hotel & Resort is well-regarded, though potential guests should be aware of the timing and additional costs.
Dinner
Guests at Pato Canales Hotel & Resort frequently praised the restaurant for its delicious food with standout dishes like quesadillas receiving special mentions. Many found the chicken sandwiches and hamburgers to be satisfying and there were no reports of illnesses related to the food. Patrons appreciated the great attitude and smile of a particular waiter who served them dinner. However, there were some consistent issues regarding the availability of menu items with several guests noting that they had to settle for less desired options like tacos and in some instances, even had to dine elsewhere due to unavailability of service.
The dining service was noted as being particularly slow on several occasions, which affected the overall dining experience. Additionally, there were instances where items like disposable plates and cups incurred extra charges, adding some frustration. The restaurant's operating hours posed challenges for late diners and in cases where early access to the airport was required, extended hours were occasionally offered. The staff multitasking as receptionists also seemed to impact the smoothness of the dining service. Overall, while the quality of the food is highly commendable, the service and operational aspects of the restaurant need improvement.
Rooms
Pato Canales Hotel & Resort consistently impresses guests with its room accommodations, highlighted by a range of adjectives such as amazing, clean and well-maintained. The rooms are notably large, providing ample space and comfort and are complemented by efficient air conditioning. The cleanliness is frequently emphasized, making for a sanitary and pleasant stay.
Guests appreciate the spaciousness of the rooms, often describing them as more akin to individual little houses or cabins, which adds to the charm and appeal. Many note the high level of comfort, especially with super comfortable beds and very organized interiors.
The rooms' cleanliness is a recurring positive theme, although a few isolated remarks mention an occasional bad smell or dampness. Despite minor criticisms about the room lacking emergency exits and telephones, the overall sentiment leans heavily towards satisfaction with the accommodation.
The resort's facilities may appear a bit old, but this does not detract from the delightful room experience. The spacious and comfortable layouts, coupled with a serene environment that blends with nature, make for an exceptional stay. Guests commonly express that the rooms exceeded their expectations, underscoring the exceptional quality and comfort found at Pato Canales Hotel & Resort.
Beds
Guests of Pato Canales Hotel & Resort have consistently noted the comfort of the beds with many describing them as very comfortable. The rooms are equipped with enough sheets, ensuring a cozy night's sleep. However, there are occasional remarks about the beds being too soft for some guests' preferences and an instance where the bed seemed dirty. Additionally, there was a mention of a pillow emitting an unpleasant smell. Despite these few concerns, the overall sentiment about the bedding leans positively towards providing a comfortable rest.
Cleanliness
Pato Canales Hotel & Resort is frequently praised for its cleanliness with many guests noting the super clean swimming pools and well-maintained public restrooms. The property itself is often described as clean and beautiful and the rooms receive compliments for their cleanliness and good service. Guests consistently highlight the hotel's peaceful and clean environment. However, there are mentions of mildew and stagnant water issues in some rooms and bathrooms and a few reviews suggest that the cleaning in the rooms doesn't always match the price point. Despite these occasional criticisms, the overall cleanliness of the property remains a notable positive aspect for most visitors.
Staff
Visitors to Pato Canales Hotel & Resort often commend the staff for being friendly, helpful and accommodating. The receptionists and housekeeping staff receive particular praise for their pleasant demeanor and willingness to assist. Guests appreciate the courteous and respectful nature of most staff members, which enhances their overall experience at the resort.
Despite these positives, some reviews highlight areas needing improvement. Notably, there are mentions of some staff members not providing satisfactory service. Furthermore, communication barriers arise as staff often do not speak English. There have been reports of the management being unresponsive to certain requests, such as room service or early morning wake-up calls and other issues like poor WiFi coverage were not addressed adequately.
Security concerns are pointed out with some guests noting a lack of available security personnel during late hours. Additionally, there are instances where requests for specific services were either refused or ignored, tarnishing the experience for several visitors.
In summary, while the staff at Pato Canales Hotel & Resort is generally seen as friendly and helpful, there is a clear need for enhanced customer service training and better management responsiveness to ensure all guest needs are met efficiently.
Wi-Fi
The WiFi at Pato Canales Hotel & Resort has received mixed reviews with many guests pointing out that the connection in the rooms is often poor or non-existent. However, the WiFi signal tends to be more reliable and decent in the main areas of the hotel. While the overall internet service appears to be lacking, visitors can expect better connectivity outside the individual accommodations.
Pool
Pato Canales Hotel & Resort boasts an impressive array of swimming pools that have won the favor of many guests. The pools are consistently praised for their cleanliness and size, offering plenty of space for families and events. The facilities are well-maintained with multiple pools available, enhancing the recreational experience. Guests particularly appreciated the warmth of the pools and found them to be beautiful and enjoyable. However, it is important to note that the pools are not accessible after 5:30 pm and lack adequate night lighting, which could limit evening use. Despite this, the overall feedback highlights the enjoyable and well-kept nature of the pool areas at the resort.
FAQ
Yes, Pato Canales Hotel & Resort has pool(s) that belong to one or more of the following categories: .
No, a spa isn't available at Pato Canales Hotel & Resort.
No, Pato Canales Hotel & Resort doesn't allow dogs.
Yes, parking facilities are available at Pato Canales Hotel & Resort.
No, Pato Canales Hotel & Resort doesn't have a gym.
