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Summary of reviewsThe Silken Atlántida Santa Cruz hotel in Santa Cruz de Tenerife earns high praise from guests across various categories, emphasizing its central location, high-quality breakfast and spacious, comfortable rooms.
The location is highlighted as a standout feature, situated in a central area close to commercial centers, shops and restaurants. This makes it an ideal choice for both shopping enthusiasts and sightseers. The excellent transport connections, proximity to key landmarks like the Adán Martín Auditorium and quiet despite being central, contribute to a convenient and relaxing stay. Ample parking options and nearby amenities like supermarkets and pharmacies further enhance its appeal.
Guests consistently commend the breakfast for its variety, quality and inclusiveness. The extensive buffet offers local and international dishes, catering to diverse dietary needs with options like gluten-free and soy products. While some guests suggested improvements such as the addition of fresh orange juice and better coffee, the overall consensus is that the breakfast experience is a highlight of the hotel.
Dinner at the hotel receives mixed reviews, but many guests appreciate the quality and taste of the food served in the restaurant. The tapas and the value for money are particularly praised, although some guests wished for a broader menu and earlier dinner service. Despite minor setbacks like undercooked dishes and inconsistent cocktails, the restaurant generally offers a satisfactory dining experience with excellent service and reasonable prices.
The rooms are widely celebrated for their spaciousness, cleanliness and modern amenities. Guests find the beds exceptionally comfortable and appreciate the tranquil ambiance. The suites with their additional features like large terraces, offer an extra level of luxury. Even though some mentions of dated decor and minor issues, such as sparse lighting, arise, the overall sentiment remains positive, highlighting the rooms as a strong point of the hotel.
Cleanliness is another area where the hotel excels with guests consistently noting the spotless condition of their rooms and common areas. The housekeeping staff receives applause for their meticulous attention to detail, ensuring a pleasant environment throughout the stay.
The staff at Silken Atlántida Santa Cruz is frequently praised for their friendliness, professionalism and attentiveness. From the reception team to the restaurant and housekeeping staff, guests feel well-cared for, noting the exceptional hospitality and responsiveness that enhance their overall experience.
Wi-Fi connectivity receives mixed feedback with many guests finding it reliable and convenient, while others report occasional slow speeds and the need for repeated log-ins. Despite these variations, the availability of strong, free internet access contributes positively to the guest experience.
The spa facilities on the top floor, featuring jacuzzis, a sauna and a small gym, offer a relaxing spot for guests, although some mention the need for maintenance and upgrades. The rooftop jacuzzi and terrace, in particular, provide a pleasant escape with scenic views.
Parking options are well-regarded with on-site and nearby facilities providing convenience for those traveling by car. Although some spaces are noted as narrow, the overall parking experience is comfortable and secure, adding value to the stay.
Lastly, while the hotel presents itself as a four-star property, there is some debate among guests about whether it meets this standard. While many find it a good value for money with clean, modern facilities, others suggest that certain amenities and decor aspects fall short of four-star expectations. Nevertheless, the Silken Atlántida Santa Cruz remains a comfortable and practical choice for travelers, particularly for business purposes, offering a pleasant stay in Santa Cruz de Tenerife.
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