Iberostar Heritage Grand Mencey
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Summary of reviewsThe Iberostar Heritage Grand Mencey is a luxurious 5-star hotel located in a perfect spot in Santa Cruz de Tenerife, next to a beautiful park and only a short walk away from the town center. While some guests found the prices of certain services high, the overall experience was top-notch with impressive facilities and services, exceptional staff and attention to detail throughout the hotel. The breakfast buffet received high praise from guests, while opinions were mixed about the dinner. The rooms were generally spacious and clean with some needing renovations. The hotel was regarded as clean and well-maintained, while the spa and gym received mixed opinions. The outdoor pool was a highlight for many guests, contributing to the overall luxurious experience of the Iberostar Heritage Grand Mencey.
A luxury, urban hotel with a spa, situated in a colonial-style building.
Children are welcome; rollaway and extra beds are available at an additional cost. Free cribs (infant beds).
Outdoor, all year pool shaded by tall palm trees.
Heated Pool Indoor Pool Outdoor Pool
A five star luxury hotel for adults in Santa Cruz: suites, dining, spa and the unparalleled charm of a unique destination.
Hotel near Nightlife Spots
About Iberostar Heritage Grand Mencey
The Iberostar Heritage Grand Mencey is a luxurious 5-star hotel located in a perfect spot in Santa Cruz de Tenerife, next to a beautiful park and only a short walk away from the town center. While some guests found the prices of certain services high, the overall experience was top-notch with impressive facilities and services, exceptional staff and attention to detail throughout the hotel. The breakfast buffet received high praise from guests, while opinions were mixed about the dinner. The rooms were generally spacious and clean with some needing renovations. The hotel was regarded as clean and well-maintained, while the spa and gym received mixed opinions. The outdoor pool was a highlight for many guests, contributing to the overall luxurious experience of the Iberostar Heritage Grand Mencey. The Iberostar Heritage Grand Mencey boasts an amazing location that guests rave about. It is ideally located next to a beautiful park and is only a short walk away from the town center. The hotel is situated in a quiet area, but is still close enough to enjoy all that Santa Cruz de Tenerife has to offer. Transportation links are available right in front of the hotel with taxis and buses waiting to take you to your destination. Guests love that there are many top-rated restaurants and cafes within walking distance and that it is a great base to travel around the island. The hotel is perfect for those attending carnival events as it is only a short distance away from town. The hotel feels like a little oasis in the city center and provides a considerable amount of peace away from the hustle and bustle of Santa Cruz. The breakfast at Iberostar Heritage Grand Mencey is a standout feature of this hotel with many guests raving about the quality and variety of the offerings. Some even called it the best breakfast they've ever had! The buffet changes daily with a range of hot and cold options and guests were impressed with the service and the ability to order hot cooked items separately. There are vegan and gluten-free options available as well. However, some guests found the breakfast expensive and a few noted that it didn't meet the standards of a 5-star hotel. Nevertheless, most guests highly recommend the breakfast buffet and found it to be an exceptional way to start the day during their stay. Guests have mixed opinions about the dining experience at Iberostar Heritage Grand Mencey. While some guests found the dinner included in the half board package to be perfect with a great variety of dishes and knowledgeable service, others felt that the cuisine was mediocre and lacked variety. Some guests were disappointed that the menu did not change frequently and the same dishes were served repeatedly. Some guests also found the service to be slow. However, others praised the quality of the food served at dinner, including the fish selections on the menu. Guests recommend opting for lunch instead of dinner or exploring the town for better meals. The hotel's beautiful courtyard and restaurants were praised by guests. Overall, while opinions varied, guests agreed that the dining experience did not always live up to the hotel's five-star rating. The Iberostar Heritage Grand Mencey hotel boasts spacious and clean rooms, some with a bathtub and balcony offering good views of either the pool or garden. However, some guests experienced issues such as dampness, poor soundproofing and a lack of basic amenities such as a kettle or shower cap. The decor was described as basic in some rooms but stylish in others and there were comments on outdated furniture. Nevertheless, the hotel's beautiful architecture and lovely atmosphere earned praise. The staff received mixed reviews with some guests commenting on unhelpful employees while others applauded attentive service. Overall, the hotel provided comfortable and accommodating rooms, making for a comfortable stay. The beds at Iberostar Heritage Grand Mencey have definitely left a lasting impression on guests. Some have expressed that the sensation is like being transported to a quiet oasis surrounded by lush greenery instead of being in the heart of the city. The beds themselves are comfortable with many guests describing them as spacious or even enormous. There have been a few comments about receiving two twin beds instead of one large bed, but the majority of guests had no issues with the beds. A few guests mentioned the mattresses and pillows could be improved, but these were only minor complaints. Overall, the beds at Iberostar Heritage Grand Mencey are well-regarded and provide a comfortable sleep for guests. According to guest reviews, the Iberostar Heritage Grand Mencey is a clean and well-maintained hotel. Guests praised the cleanliness of the rooms with some mentioning amenities such as bathtubs. However, some guests noted stains on hallway carpets and requested additional cleaning for dusty floors. Overall, the building and common areas received positive feedback for their cleanliness and guests were impressed with the friendly staff and location. Despite some complaints about dirty carpets and a strange odor on the first floor, the hotel is characterized as well-cared-for. According to guests, the staff at Iberostar Heritage Grand Mencey are amazing! They are super friendly, helpful and attentive and provide exceptional service. Gemma at check-in was particularly lovely and accommodating. The staff in the restaurants and bars were also highlighted for their wonderful service. Many guests commented on the professionalism and courteousness of the staff, as well as their multilingual abilities. However, a few guests did mention some discrepancies in the service offered by the reception staff. Overall, the quality of the staff and service provided was highly praised and contributed to a fantastic stay at the hotel. The Iberostar Heritage Grand Mencey hotel offers a nice spa with some guests describing it as fantastic or wonderful. However, many guests were disappointed that the spa costs extra with prices ranging from 20 to 40 euros per person per day. Some guests were surprised to find out that communal wellness areas like saunas and steam rooms were also an additional cost. For some, the extra cost was not worth it, while others found the facilities to be top-notch with amazing water features. Some guests also mentioned that the spa was closed during their stay without prior notice. Overall, while the spa at the Iberostar Heritage Grand Mencey is quite nice, guests should be prepared to pay extra for the experience. Travelers have offered numerous positive reviews about the gym at Iberostar Heritage Grand Mencey. Guests have praised the wonderful installations that include a gym, pool, spa and paddle tennis courts, among other things. Although some visitors were unable to access the gym, others report that the workout room is well-equipped and located in a beautiful indoor/outdoor building with large window walls that open to allow fresh air. Many guests also appreciate the hotel's other facilities, including a spectacular park and generous outdoor area with a pool and gym. Overall, visitors to Iberostar Heritage Grand Mencey can look forward to a fantastic selection of wellness and exercise options during their stay. The Iberostar Heritage Grand Mencey has a beautiful pool with a modern area and a lovely garden surrounding it. The water temperature is pleasant for swimming and the pool is open until 6 pm. Some guests have found it difficult to access the pool due to the high side wall, but others appreciated the 25-meter length for lap swimming. However, there are no seats available in the sun around the pool, as some guests reserve them with towels. Plastic cups sold for €5 for beer, which might not be everyone's ideal choice of drink. On a positive note, the pool area is well-kept and guests have the option of using the spa facilities. Parking is available, but if you're looking for a sun lounger, be prepared to hunt one down. When it comes to parking at Iberostar Heritage Grand Mencey, guest reviews are mixed. Some found the garage to be difficult to navigate due to a required hotel card and malfunctioning gate, while others reported a secure and accessible parking area. A few guests also noted that parking is not included and can be somewhat pricey at €10 per day. Street parking is an option, but it may be difficult to find nearby. Additionally, some guests had trouble finding the hotel's entrance and navigating to the parking lot. There were also reports of miscommunication from hotel staff regarding parking fees and procedures, but these were generally resolved quickly. Overall, guests recommend dropping off luggage before parking to make the process smoother. The Iberostar Heritage Grand Mencey boasts impressive facilities and services, although some guests found the prices for activities like the spa and drinks to be too expensive for a five-star hotel. While some rooms were considered basic and in need of renovation, others were described as elegant and luxurious. The hotel's staff were generally helpful, although a few guests encountered some inconsistency in service quality. The breakfast was deemed average and some guests felt it didn't meet the standards of a five-star hotel. Nonetheless, many guests enjoyed a memorable and high-quality experience, praising the hotel's amenities, food and staff. Ultimately, while not all aspects were perfect, the hotel's overall impression was one of a top-notch, high-end establishment deserving of its five-star rating. The Iberostar Heritage Grand Mencey hotel boasts a stunning location and a highlight for many guests is its outdoor pool. With its well-maintained garden area and calming surroundings, the heated pool is the perfect spot for relaxation. Guests can enjoy swimming with ease in the spacious pool and take advantage of its pleasant water temperature. In addition to the pool, guests also rave about the exceptional spa area. Combined with the delicious breakfast, it's no wonder guests have lovely memories of this hotel. The Iberostar Heritage Grand Mencey is a truly fabulous and luxurious 5-star hotel. While some guests found the prices of certain services to be on the higher side, the overall experience was top-notch. Guests were impressed by the high level of service, quality of the facilities and attention to detail throughout the hotel. From the lovely, calm atmosphere to the super comfortable beds, everything about this hotel feels luxurious. However, a few guests did note that some items needed urgent renovations to truly live up to 5-star standards. Despite this, the hotel was generally regarded as being of high quality with delicious meals, excellent staff and elegant decor. The Iberostar Heritage Grand Mencey is a perfect choice for anyone looking for a historic luxury city hotel.
Yes, Iberostar Heritage Grand Mencey has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at Iberostar Heritage Grand Mencey.
No, Iberostar Heritage Grand Mencey doesn't allow dogs.
Yes, parking facilities are available at Iberostar Heritage Grand Mencey.
Yes, Iberostar Heritage Grand Mencey has a gym.