Urban Anaga Hotel
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Summary of reviewsUrban Anaga Hotel in Santa Cruz de Tenerife is highly regarded by guests for its central location, cleanliness, spacious rooms and attentive staff. The hotel's prime positioning in the heart of the city makes it ideal for exploring local attractions, shopping streets, restaurants and the main harbor. It is well-connected by public transportation with tram and bus stops nearby, enhancing its convenience for sightseeing.
The rooms are frequently praised for their modern design, cleanliness, comfort and ample space. Guests appreciate the large, soundproofed accommodations with amenities such as kitchenettes and comfortable beds, contributing to a restful stay. The rooftop terrace and associated bars offer scenic views of the harbor and cityscape, adding to the hotel's appeal.
Breakfast at Urban Anaga Hotel receives mixed reviews. Many guests find it rich, varied and delicious, served in a cozy setting with excellent coffee. However, some note inconsistencies in the variety and quality of the offerings. Dinner, particularly at the Japanese restaurant Kiki, is highlighted for its exceptional quality and service, making it a must-visit spot within the hotel.
The hotel staff consistently receive positive feedback for their friendliness and professionalism. Reception and housekeeping teams are particularly commended for their attentiveness and warm service, enhancing the overall guest experience. The hotel's free Wi-Fi is another appreciated feature, generally noted for its excellent speed and reliability throughout the property.
While the gym offers a good workout space with panoramic views, some guests find it small and in need of better maintenance. Parking can be a challenge, as the hotel lacks dedicated parking spaces, compelling guests to seek public parking nearby. Despite this inconvenience, the central location of the hotel makes it easy to explore the city once parked.
Families also find Urban Anaga Hotel accommodating with spacious rooms and family-friendly amenities making it suitable for those traveling with children. The beds receive high praise for their size and comfort, although some find the sofa beds less satisfactory.
Overall, the Urban Anaga Hotel is highly recommended for its strategic location, cleanliness, modern amenities and excellent staff service, making it a suitable choice for travelers seeking a comfortable and well-situated stay in Santa Cruz de Tenerife.
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The rooms are frequently praised for their modern design, cleanliness, comfort and ample space. Guests appreciate the large, soundproofed accommodations with amenities such as kitchenettes and comfortable beds, contributing to a restful stay. The rooftop terrace and associated bars offer scenic views of the harbor and cityscape, adding to the hotel's appeal.
Breakfast at Urban Anaga Hotel receives mixed reviews. Many guests find it rich, varied and delicious, served in a cozy setting with excellent coffee. However, some note inconsistencies in the variety and quality of the offerings. Dinner, particularly at the Japanese restaurant Kiki, is highlighted for its exceptional quality and service, making it a must-visit spot within the hotel.
The hotel staff consistently receive positive feedback for their friendliness and professionalism. Reception and housekeeping teams are particularly commended for their attentiveness and warm service, enhancing the overall guest experience. The hotel's free Wi-Fi is another appreciated feature, generally noted for its excellent speed and reliability throughout the property.
While the gym offers a good workout space with panoramic views, some guests find it small and in need of better maintenance. Parking can be a challenge, as the hotel lacks dedicated parking spaces, compelling guests to seek public parking nearby. Despite this inconvenience, the central location of the hotel makes it easy to explore the city once parked.
Families also find Urban Anaga Hotel accommodating with spacious rooms and family-friendly amenities making it suitable for those traveling with children. The beds receive high praise for their size and comfort, although some find the sofa beds less satisfactory.
Overall, the Urban Anaga Hotel is highly recommended for its strategic location, cleanliness, modern amenities and excellent staff service, making it a suitable choice for travelers seeking a comfortable and well-situated stay in Santa Cruz de Tenerife.
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Free Wi-Fi
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Guest Reviews
The Urban Anaga Hotel enjoys a prime position in the heart of Santa Cruz de Tenerife. Guests frequently praise its perfect, central location, which makes it ideal for exploring the city and the island. Nestled in a vibrant area, the hotel is conveniently close to the old town, numerous restaurants, shops, the main harbor and major tourist attractions. Despite its proximity to bustling areas, the hotel is described as situated in a relatively quiet neighborhood, offering a tranquil retreat from the city’s livelier spots.
The location is well-connected by public transportation with tram lines running conveniently close by, facilitating easy access to various parts of the city and beyond. Several reviews highlight the convenient tram and bus stops just a few steps away from the hotel, making it a practical choice for those looking to explore the wider region. Additionally, it is within walking distance to major city highlights such as Plaza de España, the central shopping streets and key historical sites.
The Urban Anaga Hotel also features modern, spacious rooms that are often noted for their cleanliness and comfort. Many guests appreciated the room size and soundproofing, allowing for a restful stay. The hotel's rooftop and associated bars add to the allure, providing scenic views of the harbor and cityscape.
Overall, the Urban Anaga Hotel’s central location, combined with its cleanliness, comfort and modern amenities, makes it a highly recommended option for visitors looking to immerse themselves in the vibrant life of Santa Cruz de Tenerife.
Urban Anaga Hotel receives a mixed response regarding its breakfast offerings, reflecting both positive aspects and areas needing improvement. Many guests praise the breakfast for being rich, varied and delicious with a diverse selection of hot and cold items. The breakfast room is noted to be cozy and the service is often described as friendly and attentive. Highlights include the excellent coffee and the good value for money considering the spread available for only a small fee, sometimes even free for kids.
However, not all reviews are glowing. Some guests felt the breakfast lacked sufficient variety and was occasionally poor or inadequate for a 4-star establishment. Complaints cite limited vegetable options, over-salted scrambled eggs and inconsistent replenishment of food items. Issues like the presence of spoiled fruit and inadequate cleaning in the breakfast area were also mentioned. Despite these drawbacks, many still find the breakfast to be a satisfying part of their stay, but consistent quality and variety are areas ripe for improvement.
Urban Anaga Hotel offers a vibrant dining experience with multiple notable features. One of the standout attractions is the fantastic Japanese restaurant, Kiki, which has garnered praise for its exceptional quality and service. Guests consistently highlight Kiki as a must-visit, describing it as exceeding all expectations and ideal for a romantic dinner.
The hotel also boasts various amenities, including a bar and gym on the top floor and another bar on the ground floor, both of which are well-received. The rooftop terrace stands out for its lively atmosphere, although some guests mention it can be noisy late into the night due to music and loud guests.
In addition to the on-site dining options, the hotel's prime location offers easy access to a variety of bars, restaurants and cafés in the surrounding streets. This makes it convenient for guests to explore Spanish and Canary cuisine along with other dining choices.
The staff receives positive remarks for their excellent attention, adding to the overall pleasant experience at the hotel. Despite some noise concerns and the restaurant being frequently pre-booked, Urban Anaga Hotel is seen as offering great value for money and is highly recommended.
The Urban Anaga Hotel offers guests a delightful stay with its spacious, clean and comfortable rooms. Visitors consistently highlight the large and cozy rooms, which are often described as "super spacious," "bright," and "well-equipped." Many appreciated the modern amenities and thoughtful room design, which include ample storage space, kitchenettes and well-placed furniture. The beds are notably large and comfortable with some even describing them as king-size, making for a restful night’s sleep.
Guests also enjoyed quiet, soundproof rooms and excellent views from higher floors or balconies, contributing to a peaceful ambiance. The rooms are praised for their cleanliness with routine maintenance and daily towel changes ensuring a fresh feel throughout their stay. Modern touches such as large TVs, air conditioning and well-equipped bathrooms further enhance the guest experience.
Overall, the hotel’s central location and accommodating service add to the convenience and comfort, making Urban Anaga Hotel a highly recommended choice for travelers seeking both practical amenities and a pleasant stay in an urban setting.
The beds at Urban Anaga Hotel have garnered a plethora of positive remarks from guests who found them large, comfortable and conducive to a good night's rest. Words like very comfortable, super comfortable and excellent have been recurrently used to describe the beds, underscoring their ability to provide significant comfort. Reviews highlight beds as large, huge, king-size and spacious, indicating ample room for rest and relaxation. Additionally, the mattress quality is often praised for its comfort with some guests even likening their sleep experiences to sleeping on a cloud.
However, there are a handful of mixed opinions. Some guests felt the bed was too small or a bit hard and a few noted discomfort due to noticeable mattress springs. The sofa beds, often used for children, received less favorable feedback with comments mentioning their small size and lack of comfort. Despite these occasional critiques, the consensus on the overall sleeping experience is overwhelmingly positive with many lauding the comfortable mattresses, cozy bedding and the substantial size of the beds. Special mentions include good pillows and an enhanced overall room size thanks to the spacious bed accommodations.
The Urban Anaga Hotel in the city center has garnered high praise for its cleanliness and modern amenities according to guest reviews. Visitors consistently remark on the spotless, spacious and comfortable rooms. The hotel’s cleaning staff is frequently recognized for their friendly and professional service, ensuring every room is well maintained and cleaned daily. Many guests enjoyed the new and stylish furnishings in the rooms as well as the overall modern elegance of the hotel.
The cleanliness of the hotel is noted as impeccable with numerous reviews highlighting the consistently high standards upheld throughout the property. Guests found everything from the rooms to the common areas to be exceptionally clean and well-presented, enhancing their overall stay experience. Additionally, the hotel's central location makes it a convenient choice for travelers, placing them close to various city attractions.
However, a few reviews mentioned minor issues such as occasional lapses in the thoroughness of cleaning, along with isolated instances of dusty areas and improper cleaning. Despite these, the majority of feedback emphasizes the hotel’s commitment to cleanliness and guest comfort, making it a well-recommended option for those visiting the area.
Urban Anaga Hotel is widely praised for its friendly and professional staff, often described as very friendly, attentive and helpful. Guests consistently highlight the excellent service provided by both the reception and housekeeping teams. Reception staff, including individuals such as Carmen and Rosalia, received special mentions for their exceptional care and willingness to go the extra mile to assist guests with their needs and provide useful tourist information.
While the majority of reviews speak positively about the friendly demeanor and accommodating nature of the hotel's employees, there are some mixed experiences noted. A few guests encountered unhelpful or rude reception staff and there were instances of miscommunication regarding services like breakfast charges. Despite these occasional shortcomings, the staff's warmth and professionalism left a strong overall positive impression on many visitors.
Housekeeping is frequently commended for maintaining cleanliness and providing kind, courteous service. The Japanese restaurant staff and terrace personnel also garnered praise for their friendliness and efficient service.
Overall, the staff at Urban Anaga Hotel significantly contributes to a pleasant and comfortable stay, making the hotel a commendable choice for travelers seeking attentive and personalized service in a welcoming environment.
Urban Anaga Hotel boasts a generally positive reputation regarding its Wi-Fi services. The majority of guests have reported a consistently strong and reliable internet connection, emphasizing excellent Wi-Fi availability both in individual rooms and throughout the hotel. The speed of the internet has been highlighted as particularly impressive, often described as both fast and consistent, which is ideal for guests needing to stay connected during their stay. Additionally, the hotel offers free Wi-Fi, a feature that many visitors appreciate.
However, a few reviews did mention issues such as poor quality connections, temporary outages and occasional problems with accessing the Wi-Fi due to password or reception issues. Despite these isolated incidents, the overall sentiment reflects a largely satisfactory experience with the hotel's internet services, making Urban Anaga Hotel a reliable choice for travelers prioritizing good Wi-Fi.
Urban Anaga Hotel offers a gym facility which receives mixed feedback from guests. Positioned conveniently on the top floor alongside a nice bar, the gym provides a panoramic view while working out. Some guests appreciate the well-maintained gym with good equipment and positive interaction with the trainers. However, a number of reviews indicate the gym is small with limited options, outdated and rusty machines and sometimes difficult to access. Despite these critiques, the gym does meet the needs for some and remains a useful option during the stay.
Urban Anaga Hotel in Santa Cruz de Tenerife offers modern amenities and a central location, but parking can be a challenge. Guests have noted that there is no dedicated hotel parking and the few available private parking spaces are often occupied. Public parking is available nearby, but it may require a short walk of about 5 to 10 minutes with options such as Parking Tenerif Santa Cruz costing around 10€ to 12€ for 24 hours. While some guests found parking in nearby garages convenient, others experienced difficulties and found it less than ideal. The general consensus is that parking can be problematic, so it’s recommended to plan ahead if arriving by car. Despite these issues, once parked, the hotel’s proximity to public transit and city attractions makes it easy to explore the area.
Urban Anaga Hotel receives favorable feedback from families, highlighting its suitability for those traveling with kids. The abundance of spacious and large rooms makes it ideal for family stays, providing ample comfort for groups with some rooms specifically designed to accommodate four people. The hotel’s family rooms are appreciated for their large size, comfortable beds and overall comfort, which includes options for sofa beds that can be transformed into separate beds for children.
Located centrally in Santa Cruz, the hotel offers a great base for families looking to explore the area. The excellent quality of the rooms and amenities, combined with the helpfulness of the staff, adds to the overall positive experience. Many guests comment on the incredible showers and the hotel's good value for money.
However, there are a few minor points for consideration. Some guests noted issues such as limited space for suitcase storage, small sofa beds and less-than-ideal views from certain family rooms. A few reviews also mentioned that the hotel might not cater specifically to families, particularly with younger children and there may be restrictions on access to certain facilities like the rooftop bar.
Overall, Urban Anaga Hotel is a family-friendly option in Santa Cruz that offers spacious accommodations and comfortable stays, making it a suitable choice for families traveling with children.
The Urban Anaga Hotel, despite its four-star label, presents a rather mixed bag of experiences. Located conveniently in the central part of a capital city, it holds promise with upscale features such as a rooftop bar, but often falls short in delivering on the expectations tied to its rating.
The hotel is generally clean and guests have found it to be pleasant. However, many reviews indicate that several facilities and services do not meet the standards of a four-star hotel. Issues such as the lack of basic amenities like slippers, the absence of balconies for smokers and the difficulty in obtaining simple necessities like bottled water are commonly highlighted. Furthermore, cleanliness has been noted as needing improvement to match four-star expectations.
Guests have also cited the standard of breakfast as insufficient, describing it as fine but inadequate for the category. The quality of service, including room cleaning, has frequently been described as subpar, even being referred to as pathetic in some instances.
Overall, while the hotel strives to project a four-star image, many aspects suggest it struggles to live up to this standard, often falling short of what guests anticipate from such a rating.
Urban Anaga Hotel is well-regarded among business travelers for its strategic location, allowing easy access to the city's core and nearby nightlife. The hotel offers free WiFi, a substantial asset for those working remotely. Its functional and practical nature makes it optimal for short stays and working trips, featuring an adequate workspace and a quiet environment suitable for focused work.
While some facilities like the business center are simply okay and there are minor inconveniences such as the lack of night lamps in some rooms, the overall business traveler-friendly atmosphere receives positive remarks. The staff's professionalism enhances the stay for those on business, providing a smooth experience despite rigorous check-in procedures.
The hotel boasts a comparatively small size but compensates with its central accessibility and comfortable amenities. Rooms are large and equipped with desks suitable for remote work, adding to the hotel's appeal for business purposes. Despite certain drawbacks like difficult access to the gym and the rooftop requiring reservations, the general consensus is that Urban Anaga Hotel remains a good, no-frills option for business stays, emphasizing functionality over luxury.
Urban Anaga Hotel offers a range of features that make it a solid choice for guests with disabilities. The hotel is praised for its wheelchair accessibility and particularly for its spacious, well-adapted rooms that cater to the needs of guests with reduced mobility. For those requiring specialized equipment, the hotel even allows the use of transfer cranes to facilitate movement from wheelchair to bed.
Despite being centrally located with easy access to public transportation, the hotel has significant drawbacks in terms of car accessibility. It neither has parking facilities nor is it easily reachable by car, posing challenges for those who depend on private vehicles.
The staff responsiveness is a mixed bag; some reviews mention a lack of adequate assistance and a troubling incident in the elevator. However, the facilities are generally deemed accessible and helpful for wheelchair users. In a nutshell, while Urban Anaga Hotel shines in room accessibility and location, it falters with car access and some aspects of guest support.
Urban Anaga Hotel is a pet-friendly establishment that warmly welcomes dogs, ensuring a comfortable stay for both pets and their owners. The rooms are described as comfortable for dogs and the hotel offers plenty of green spots in the surrounding area, perfect for walks and playtime. The rooftop and overall ambiance of the hotel are calm, making it a relaxing environment for pets. Additionally, there are designated pet-friendly areas where pets, including occasionally spotted cats, can feel at home. The hotel’s commitment to being dog-friendly is evident and appreciated by guests with pets.
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Location
The location is well-connected by public transportation with tram lines running conveniently close by, facilitating easy access to various parts of the city and beyond. Several reviews highlight the convenient tram and bus stops just a few steps away from the hotel, making it a practical choice for those looking to explore the wider region. Additionally, it is within walking distance to major city highlights such as Plaza de España, the central shopping streets and key historical sites.
The Urban Anaga Hotel also features modern, spacious rooms that are often noted for their cleanliness and comfort. Many guests appreciated the room size and soundproofing, allowing for a restful stay. The hotel's rooftop and associated bars add to the allure, providing scenic views of the harbor and cityscape.
Overall, the Urban Anaga Hotel’s central location, combined with its cleanliness, comfort and modern amenities, makes it a highly recommended option for visitors looking to immerse themselves in the vibrant life of Santa Cruz de Tenerife.
Breakfast
However, not all reviews are glowing. Some guests felt the breakfast lacked sufficient variety and was occasionally poor or inadequate for a 4-star establishment. Complaints cite limited vegetable options, over-salted scrambled eggs and inconsistent replenishment of food items. Issues like the presence of spoiled fruit and inadequate cleaning in the breakfast area were also mentioned. Despite these drawbacks, many still find the breakfast to be a satisfying part of their stay, but consistent quality and variety are areas ripe for improvement.
Dinner
The hotel also boasts various amenities, including a bar and gym on the top floor and another bar on the ground floor, both of which are well-received. The rooftop terrace stands out for its lively atmosphere, although some guests mention it can be noisy late into the night due to music and loud guests.
In addition to the on-site dining options, the hotel's prime location offers easy access to a variety of bars, restaurants and cafés in the surrounding streets. This makes it convenient for guests to explore Spanish and Canary cuisine along with other dining choices.
The staff receives positive remarks for their excellent attention, adding to the overall pleasant experience at the hotel. Despite some noise concerns and the restaurant being frequently pre-booked, Urban Anaga Hotel is seen as offering great value for money and is highly recommended.
Rooms
Guests also enjoyed quiet, soundproof rooms and excellent views from higher floors or balconies, contributing to a peaceful ambiance. The rooms are praised for their cleanliness with routine maintenance and daily towel changes ensuring a fresh feel throughout their stay. Modern touches such as large TVs, air conditioning and well-equipped bathrooms further enhance the guest experience.
Overall, the hotel’s central location and accommodating service add to the convenience and comfort, making Urban Anaga Hotel a highly recommended choice for travelers seeking both practical amenities and a pleasant stay in an urban setting.
Beds
However, there are a handful of mixed opinions. Some guests felt the bed was too small or a bit hard and a few noted discomfort due to noticeable mattress springs. The sofa beds, often used for children, received less favorable feedback with comments mentioning their small size and lack of comfort. Despite these occasional critiques, the consensus on the overall sleeping experience is overwhelmingly positive with many lauding the comfortable mattresses, cozy bedding and the substantial size of the beds. Special mentions include good pillows and an enhanced overall room size thanks to the spacious bed accommodations.
Cleanliness
The cleanliness of the hotel is noted as impeccable with numerous reviews highlighting the consistently high standards upheld throughout the property. Guests found everything from the rooms to the common areas to be exceptionally clean and well-presented, enhancing their overall stay experience. Additionally, the hotel's central location makes it a convenient choice for travelers, placing them close to various city attractions.
However, a few reviews mentioned minor issues such as occasional lapses in the thoroughness of cleaning, along with isolated instances of dusty areas and improper cleaning. Despite these, the majority of feedback emphasizes the hotel’s commitment to cleanliness and guest comfort, making it a well-recommended option for those visiting the area.
Staff
While the majority of reviews speak positively about the friendly demeanor and accommodating nature of the hotel's employees, there are some mixed experiences noted. A few guests encountered unhelpful or rude reception staff and there were instances of miscommunication regarding services like breakfast charges. Despite these occasional shortcomings, the staff's warmth and professionalism left a strong overall positive impression on many visitors.
Housekeeping is frequently commended for maintaining cleanliness and providing kind, courteous service. The Japanese restaurant staff and terrace personnel also garnered praise for their friendliness and efficient service.
Overall, the staff at Urban Anaga Hotel significantly contributes to a pleasant and comfortable stay, making the hotel a commendable choice for travelers seeking attentive and personalized service in a welcoming environment.
Wi-Fi
However, a few reviews did mention issues such as poor quality connections, temporary outages and occasional problems with accessing the Wi-Fi due to password or reception issues. Despite these isolated incidents, the overall sentiment reflects a largely satisfactory experience with the hotel's internet services, making Urban Anaga Hotel a reliable choice for travelers prioritizing good Wi-Fi.
Gym
Parking
Family
Located centrally in Santa Cruz, the hotel offers a great base for families looking to explore the area. The excellent quality of the rooms and amenities, combined with the helpfulness of the staff, adds to the overall positive experience. Many guests comment on the incredible showers and the hotel's good value for money.
However, there are a few minor points for consideration. Some guests noted issues such as limited space for suitcase storage, small sofa beds and less-than-ideal views from certain family rooms. A few reviews also mentioned that the hotel might not cater specifically to families, particularly with younger children and there may be restrictions on access to certain facilities like the rooftop bar.
Overall, Urban Anaga Hotel is a family-friendly option in Santa Cruz that offers spacious accommodations and comfortable stays, making it a suitable choice for families traveling with children.
4 Star
The hotel is generally clean and guests have found it to be pleasant. However, many reviews indicate that several facilities and services do not meet the standards of a four-star hotel. Issues such as the lack of basic amenities like slippers, the absence of balconies for smokers and the difficulty in obtaining simple necessities like bottled water are commonly highlighted. Furthermore, cleanliness has been noted as needing improvement to match four-star expectations.
Guests have also cited the standard of breakfast as insufficient, describing it as fine but inadequate for the category. The quality of service, including room cleaning, has frequently been described as subpar, even being referred to as pathetic in some instances.
Overall, while the hotel strives to project a four-star image, many aspects suggest it struggles to live up to this standard, often falling short of what guests anticipate from such a rating.
Business
While some facilities like the business center are simply okay and there are minor inconveniences such as the lack of night lamps in some rooms, the overall business traveler-friendly atmosphere receives positive remarks. The staff's professionalism enhances the stay for those on business, providing a smooth experience despite rigorous check-in procedures.
The hotel boasts a comparatively small size but compensates with its central accessibility and comfortable amenities. Rooms are large and equipped with desks suitable for remote work, adding to the hotel's appeal for business purposes. Despite certain drawbacks like difficult access to the gym and the rooftop requiring reservations, the general consensus is that Urban Anaga Hotel remains a good, no-frills option for business stays, emphasizing functionality over luxury.
Accessible
Despite being centrally located with easy access to public transportation, the hotel has significant drawbacks in terms of car accessibility. It neither has parking facilities nor is it easily reachable by car, posing challenges for those who depend on private vehicles.
The staff responsiveness is a mixed bag; some reviews mention a lack of adequate assistance and a troubling incident in the elevator. However, the facilities are generally deemed accessible and helpful for wheelchair users. In a nutshell, while Urban Anaga Hotel shines in room accessibility and location, it falters with car access and some aspects of guest support.
Dog Friendly
No, Urban Anaga Hotel doesn't have any pool.
No, a spa isn't available at Urban Anaga Hotel.
Yes, Urban Anaga Hotel welcomes dogs.
Yes, parking facilities are available at Urban Anaga Hotel.
Yes, Urban Anaga Hotel has a gym.
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