Mandarin Oriental, Santiago
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Summary of reviewsMandarin Oriental, Santiago is a luxurious hotel with a prime location that offers breathtaking views of the Andes. The hotel is surrounded by a calm garden and an inviting pool, providing a tranquil escape from the bustling city. The breakfast received mixed reviews with some guests finding it excellent and others finding it lacking in comparison to other hotels. The dinner options also received mixed reviews, but the Matsuri restaurant received high praise for its excellent dishes. The rooms are spacious, well-designed and comfortable with fantastic views and elegant facilities. The hotel is praised for its cleanliness with modern and elegant facilities always kept clean and well-maintained. The staff received rave reviews for their extreme helpfulness, accommodating and professional attitudes and warm service. The pool area is a highlight for many guests with fantastic landscaping and a beautiful waterfall creating an oasis in the city. The beds, linen and pillows are heavenly with several guests raving about their comfort. Mandarin Oriental, Santiago is a great hotel for a short stay with exceptional service and facilities. The hotel is considered one of the best in the city with friendly staff, top-quality facilities and a modern, stylish interior, delivering on the promise of luxury in Santiago.
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Golf enthusiasts have access to the 18-hole Club de Golf Los Leones, which is located 1.9km from the hotel. A challenging course, golf lessons and many other amenities are available for everyone.
Business amenities include a business center, 7 meeting rooms, a computer station, Limo or Town Car service and
Free newspapers in lobby.
Hotel Taking Steps Towards Sustainability
Hotel near Nightlife Spots
Hotel where Extra Health & Safety Measures Have Been Taken
ArrivalDo you perform temperature checks upon guests' arrivals?
Yes, random checks
Do you ensure contactless check-in/check-out?
Yes, through plexiglass structures in reception
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Room Types
About Mandarin Oriental, Santiago
Guest Reviews
If you're looking for a luxurious stay in Santiago with breathtaking views of the Andes, be sure to check out Mandarin Oriental. Located in an excellent spot, guests repeatedly rave about the hotel's prime location. Offering a tranquil escape from the bustling city, the hotel is surrounded by a calm garden and an inviting pool. Guests appreciate the nearby amenities with many delicious restaurants and bars within walking distance. Plus, the hotel's proximity to the park and tennis clubs is a major perk for those seeking some fresh air and exercise. The hotel's impressive building is just the cherry on top. Whether in Santiago for business or pleasure, Mandarin Oriental's location is perfect for a memorable stay.
Guests have mixed opinions about the breakfast at Mandarin Oriental, Santiago. Some describe it as excellent, comparable to the best hotels in East and Southeast Asia. They praise the quality and variety of food options, as well as the friendly service from staff members like Cristian. Others, however, criticize the breakfast for being basic or of poor quality. Some guests complain about the small dining area, the presence of pigeons or the lack of fresh juices or avocado. Several guests also report issues with burnt bacon, delayed coffee service or confusion over the inclusion of breakfast in their room rate. Despite these criticisms, some guests note the beautiful garden and pool where they enjoyed breakfast. Overall, opinions on the breakfast at Mandarin Oriental, Santiago are varied with some guests finding it exceptional and others finding it lacking in comparison to other hotels.
The dinner options at the Mandarin Oriental, Santiago received mixed reviews from guests. Some enjoyed the impressive food and relaxing atmosphere beside the pool, while others complained about slow service, small portions and overpriced menus. However, the Matsuri restaurant received high praise for its excellent dinner dishes. Some guests noted issues with incorrect orders or forgetting requests, but overall, the restaurant's service and attention were considered good. Some guests would have preferred a dedicated bar and restaurant for the evening and others felt that seating options were sometimes limited or forced upon them. While there were some negative reviews about the meals, the majority of guests enjoyed their dining experience at Mandarin Oriental, Santiago.
The floors of the Mandarin Oriental in Santiago are teeming with spacious, well-designed and comfortable rooms that provide guests with an unforgettable stay. From the higher floors, you can see the city and Andes through the amazing views, which are breathtaking. The facilities are also elegant and spotlessly clean with fantastic bathrooms that feature rain showers. The beds are good and noise from neighboring rooms is not an issue. Although some guests found that the room furnishings were dated and some of the bedsheets had holes in them, these details are minor compared to the overall quality of the rooms. Most guests also appreciated the cleanliness of the hotel and the comfiness of their accommodations. Overall, the Mandarin Oriental in Santiago can be an excellent choice for discerning travelers seeking comfort and luxury.
If you're looking for a hotel with comfortable beds for a good night's sleep, the Mandarin Oriental in Santiago might just be the perfect choice for you. According to guest reviews, the beds, linen and pillows are heavenly with several guests raving about their comfort. The beds are also said to be good with one guest even describing them as perfect. While some guests found the beds to be a bit hard, others found them to be very comfortable. The only downside seems to be that some guests found the double beds to be small. Overall, the rooms are spacious and the beds are a highlight, although some guests suggest that the hotel could improve the mattresses and pillows. However, one guest mentioned that they did not like the bed.
If you're looking for a luxurious and clean stay in Santiago, look no further than the Mandarin Oriental. Guests rave about the impeccable service and personal attention from the staff. Many mention the modern and elegant facilities, always kept clean and well-maintained. The rooms are a highlight with fantastic views and a good size. Some guests note minor imperfections in bathrooms or stains on the carpet, but overall the hotel is praised for its cleanliness. The pool is also a pleasant spot, always kept in top condition. The exterior and interior could use a bit more maintenance, but guests agree that the Mandarin Oriental is a welcoming and tranquil place to stay.
The staff at Mandarin Oriental Santiago received rave reviews from guests. Many praised the concierge staff for their extreme helpfulness, while others were impressed with how accommodating and professional the team was. Guests loved the friendly and courteous attitudes of most of the staff, who were described as being well-trained and empowered. There were a few negative mentions, such as one unfriendly front desk agent and slow pool staff, but they were the exception rather than the rule. Overall, guests loved the attentive and warm service provided by the hotel staff. Some guests also praised the pool area, while others mentioned the excellent location and facilities. Despite a few minor complaints, guests consistently noted that the staff was the highlight of their stay with many mentioning specific individuals who went above and beyond to make their stay memorable.
The pool area at Mandarin Oriental, Santiago is a highlight for many guests with fantastic landscaping and a beautiful waterfall creating an oasis in the city. The pool itself is described as large, clean and beautiful with comfortable lounge chairs, though some reviewers note that the water temperature is quite cold. The tranquility of the pool area is praised as well with many visitors enjoying a peaceful respite from the hustle and bustle of the city. However, a few reviewers were disappointed with slow service and the lack of attention from pool staff. Despite these small issues, the pool is generally considered a top feature of the hotel with many guests calling it the best pool in Santiago.
Mandarin Oriental Santiago is a great hotel for a short stay and pleasantly surprising for some guests. However, a few guests felt that some of the services and facilities were lacking for a five-star hotel. Despite this, many guests found the hotel to be exceptional, superb and memorable with total relaxation and excellent staff service. The rooms were comfortable and the food and atmosphere were impressive. The hotel staff's dedication and excellence were notable, making the stay cozy and tranquil. However, some guests thought that the hotel needed an update in terms of its facilities, while others questioned its five-star rating. Overall, the hotel was a lovely place to stay, where guests could enjoy magnificent service and facilities.
The outdoor pool at Mandarin Oriental, Santiago is one of its standout features according to guest reviews. Many guests described it as spectacular, huge and beautiful. Additionally, the pool area is said to be tranquil making it an unforgettable experience overall. However, some guests did note that the pool could have benefited from being heated. Despite this, the pool received many compliments and is considered by some to be the best in Santiago. The staff was also praised for their friendliness and the overall quality of the facilities was noted. However, a few guests had no comment regarding the pool.
If you're looking for true luxury in Santiago, you won't be disappointed with a stay at Mandarin Oriental. Despite a few negative reviews, most agree that the hotel is one of the best in the city - with friendly staff, top-quality facilities (including the best pool around) and a modern, stylish interior. Some guests even called it the best hotel in Santiago. While a few people found the prices a bit high, most agreed that the hotel's dedication to excellence and comfort warranted the cost. From honeymooners to discerning travelers, Mandarin Oriental definitely delivers on the promise of luxury in Santiago.
Yes, Mandarin Oriental, Santiago has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mandarin Oriental, Santiago.
Yes, Mandarin Oriental, Santiago welcomes dogs.
No, parking facilities aren't available at Mandarin Oriental, Santiago.
No, Mandarin Oriental, Santiago doesn't have a gym.
