Summary of reviews related to the '4 Star' category
Visitors to AZZ Asturias LangreHotel & Spa have consistently expressed disappointment regarding its four-star rating, suggesting it falls short of this standard. Guests often reflect that the hotel appears more like a three-star establishment, noting poor maintenance and a need for remodeling. Specific issues raised include non-functional mini-fridges, uncomfortable beds and out-of-date bedding that is clean yet poorly maintained.
The service quality has also drawn criticism with mentions of inadequate customer care and the need for improvement in several areas, including bathroom facilities and general upkeep. The limited breakfast options and poor menu quality appear to be a common concern, detracting from the overall dining experience expected of a four-star hotel.
Regarding the facilities, guests have noted that the spa does not meet the expectations associated with a four-star rating and other amenities are limited or require minor repairs. Overall, the consensus suggests that while the hotel might have once merited its four-star status, it currently lacks the necessary qualities to maintain it, both in terms of service and facilities.
Hotel Palacio de las Nieves, nestled in a beautifully renovated old palace in the Nalón basin area, offers a tranquil setting ideal for relaxation. Situated on the outskirts of Oviedo and just a 20-minute drive from the city center, the hotel's location allows guests to explore both Gijón and Oviedo conveniently while enjoying a peaceful retreat. Despite its proximity to a production-industrial area, the hotel maintains a secure and quiet atmosphere, making it a great stopover for travelers with the added convenience of a large parking lot.
The hotel is widely appreciated for its delightful dining options. The breakfast has garnered positive reviews for being extensive, generous and offering great value, particularly the continental breakfast. However, some guests felt that the breakfast options were limited and the complete breakfast was pricey. Dinner at the on-site restaurant is highly praised for its high-quality food, excellent service and charming atmosphere, although there were occasional critiques about specific dishes and portion sizes.
The rooms at Hotel Palacio de las Nieves are described as charming, clean and comfortable, enhancing the overall guest experience. Although some rooms are on the smaller side and there were occasional complaints about noise from external units, the hotel staff are quick to resolve any issues. The cleanliness of the hotel is generally praised, but there are a few areas that could use improvement, such as dirty window glasses and stained carpets. Despite these minor issues, guests feel satisfied with the hotel’s hygiene standards.
The exceptional service at Hotel Palacio de las Nieves stands out with the staff being consistently praised for their friendliness, attentiveness and kindness. The reception and restaurant staff receive high marks for their warm and welcoming demeanor, significantly enriching the guest experience.
The on-site spa adds to the hotel's appeal, offering comprehensive services and attentive staff. Although there were some disruptions due to renovations, the spa generally received positive feedback for its quality and completeness.
Free parking on the premises further enhances the convenience for guests with secure parking options frequently highlighted as a major advantage. Most guests also find the beds and pillows comfortable, contributing to a restful stay, though there were occasional comments about the need for improvement in mattress and pillow quality.
Overall, Hotel Palacio de las Nieves is celebrated for its beautiful and serene location, excellent dining experiences, charming and clean rooms, exceptional service, comprehensive spa facilities and convenient parking, making it an ideal choice for a restful and memorable stay.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-4 out of 4 hotels in and around Santo Emiliano