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Best Western Plaza Hotel Saugatuck

Saugatuck , 3457 Blue Star Highway (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Best Western Plaza Hotel Saugatuck provides good value for its limited options and reasonable cost. Although some reviewers found the facilities to be outdated, others appreciated the nostalgic atmosphere. Due to the pandemic, all amenities were closed despite being listed in the description, but overall the hotel was found to be passable with some guests having a pleasant stay. While some found the hotel overpriced and lacking in cleanliness, others were disappointed and deemed the hotel a "getto." Despite its flaws, guests may still find the hotel to be a decent option.
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Categories

Hotel with Rooms With Jacuzzi / Hot-tub

Hotel with Rooms With Fireplace

Hotel near Golf Courses

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Hotel with Swimming Pool

Heated Pool Indoor Pool

Business Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Hotel with Heated Pool

Room Types

Queen Room with Two Queen Beds - Non-Smoking This room includes a flat-screen TV with cable channels, a microwave and a coffee maker.

King Room with Forest View - Non-Smoking This room includes a flat-screen TV with cable channels, a microwave and a coffee maker.

King Room with Sofa Bed and Forest View - Non-Smoking Featuring a private bathroom with a spa bath, this room includes a flat-screen TV with cable channels, a microwave and a coffee maker.

Large Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking Featuring extra space, this room includes a sofa bed, microwave and refrigerator.

King Suite with Sofa Bed - Non-Smoking Featuring a spa bath, this suite features a seating area with a sofa bed, a microwave and a refrigerator.

Queen Room with Two Queen Beds and Bath Tub - Disability Access/Non-Smoking This room offers handicap-accessible amenities, including an adapted bathroom with safety grab bars.

Queen Room with Two Queen Beds and Whirlpool - Non-Smoking Featuring a private bathroom with a spa bath, this room includes a flat-screen TV with cable channels, a microwave and a coffee maker.

About Best Western Plaza Hotel Saugatuck

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Guest Reviews

7.7

Good

Location

The Best Western Plaza Hotel Saugatuck is praised for its unbeatable location with guests saying it's close to all essential locations, including downtown Saugatuck and Holland, as well as attractions like the Holland Tulip Festival and the nearby dunes. Reviewers appreciate the convenience of being just minutes from town while still having a nice, quiet location nestled among the trees. Some even note that the Dollar General store is across the street, providing easy access to essentials. Visitors say the hotel is great for their purposes and offers easy access to downtown Saugatuck with some calling it within walking distance. Overall, guests love the convenient and quiet location of the hotel, making it a great place to stay when exploring the beautiful Saugatuck area.

Breakfast

The breakfast at Best Western Plaza Hotel Saugatuck is a mixed bag according to guest reviews. While some guests found the breakfast less than ordinary, others found it to be very good and well done considering the pandemic. Some guests thought the breakfast could've been prepared a little better, while others found it to be hot and tastes great. The selection of breakfast options was so-so according to some guests, while others found that there were lots of options for breakfast. The free breakfast was good, although some guests found it to be limited or sub-par. The breakfast lady was very nice, but some guests thought that breakfast hours should be longer. Overall, while there could be some improvement in the breakfast options, the majority of guests found the breakfast to be adequate or generous.

Rooms

If you're planning a trip to Saugatuck and looking for a comfortable stay, Best Western Plaza Hotel might just be the right pick for you. With spacious and adequately clean rooms, the hotel offers a great option for a quiet and comfortable stay. The beds are comfortable with fresh and clean linens. Though some rooms may be outdated and with cheap quality furnishings, almost all rooms are regularly cleaned with fresh toiletries and clean towels. The hotel is in a good location and the complimentary breakfast provides a good start to the day. However, if you're particular about housekeeping or looking for a modern upgrade, you might need to request for it specifically. Some guests found the rooms were not as clean as expected and some mentioned issues like a musty smell or hair in the bathtub. But overall, the hotel's cleanliness standards were satisfying. So, don't worry too much and enjoy your stay with a good shower, comfortable beds, a relaxing fireplace and basic amenities like a fridge and microwave.

Beds

The Best Western Plaza Hotel Saugatuck boasts incredibly comfortable beds that received high praise from guests. While there were some mentions of mattresses on the lumpy side and overly soft pillows, most guests reported a great night's sleep with excellent mattresses and comfortable bedding. The hotel offers good blackout curtains and a nice shower, providing an overall comfortable and well-rested stay. Although some guests found areas of the hotel to be outdated or not up to par, the comfortable beds and friendly staff made up for any shortcomings. Guests particularly applauded the courteous and friendly staff, who provided excellent service throughout their stay. The location is also ideal and the TVs in the room add an extra level of comfort. Overall, guests can expect a comfortable and relaxing stay at the Best Western Plaza Hotel Saugatuck.

Cleanliness

The Best Western Plaza Hotel Saugatuck is a great choice for travelers looking for a clean and comfortable stay. Most guests found the hotel spotless with rooms cleaned daily and everything well-maintained. The hotel staff were friendly and always asking about the guests' comfort during their stay. Some guests did mention minor issues with cleanliness such as dirty carpets, stained linens and hair in the bathtub, but these seemed to be isolated incidents. The hotel's pool and hot tub could use improvement in terms of cleanliness, but overall, guests were pleased with the level of hygiene. While some guests noted that the hotel's decor was dated, many found the rooms to be in good shape and updated. It's clear that cleanliness is a priority for the Best Western Plaza Hotel Saugatuck and that's especially important during these times of heightened awareness of Covid-19.

Staff

The Best Western Plaza Hotel Saugatuck boasts a team of pleasant and accommodating staff who go above and beyond to make guests feel right at home. Reviews from previous guests rave about the friendly and helpful front desk manager, Peter and the overall kindness of the staff. Visitors appreciate the clean and well-maintained facilities as well as the welcoming atmosphere created by the family-run hotel. Although some guests noted that the manager was not always at the front desk, the vast majority of reviews highlight the exceptionally courteous, accommodating and warm staff. Requests are answered quickly and guests are consistently asked if they need anything. Reviews also noted the great location and hot breakfast, making for an excellent stay. While there were a few negative comments about particular staff members being unfriendly, overall the staff is described as friendly and helpful by the vast majority of reviewers.

Wi-Fi

Although some guests experienced difficulty with the wifi at Best Western Plaza Hotel Saugatuck, others had a positive experience. Some found the internet service to be adequate in the lobby but not in their rooms, while others had trouble with their connections throughout their stay. Despite some negative experiences, a few guests found the wifi to be good and some appreciated the inclusion of HDMI cords on the television to stream through their computers. Though service seemed to be hit or miss, the hotel's staff was able to help some guests with their connectivity issues.

Pool

The Best Western Plaza Hotel Saugatuck offers guests the luxury of a pool and hot tub, perfect for a relaxing getaway. Guests who had the chance to use the pool and hot tub enjoyed their experience with many describing the pool as great and the hot tub as a must-try. Unfortunately, some guests were not able to fully enjoy the pool and hot tub due to maintenance issues or Covid-19 restrictions. Some guests were disappointed to find out that the pool was closed or drained during their stay, some even mentioned that the pool was one of the reasons they booked the hotel. Meanwhile, a few guests had issues with the pool and mentioned that it seemed questionable due to it being outdated and loud at night. Despite some negative feedback, the pool and hot tub received mostly positive reviews from guests who were able to use them.

Parking

The Best Western Plaza Hotel Saugatuck received glowing reviews about its parking. Guests raved about how convenient and readily available the parking was. Some even mentioned how they were able to park right outside their first-floor window. Although there was a lot of snow overnight during one guest's stay, the parking lot was cleared soon after. The overall consensus was that the parking at this hotel was great and met expectations. The convenient location of the hotel also made parking a breeze.

Family

Best Western Plaza Hotel Saugatuck is a fantastic place for a family vacation. The hotel is family-run and the owners are simply amazing. The hotel is extremely accommodating, allowing for an earlier check-in and even providing access to a mobility scooter. As a family of four with young children, we were provided with towels and washcloths just as we had requested when reserving our room. We were disappointed that the pool was broken during our stay, as swimming was one of the reasons we had chosen this hotel. However, there are laundry facilities available on site. Despite the pool issue, we plan on returning for future family vacations. Overall, Best Western Plaza Hotel Saugatuck is a nice family-run facility that is well worth considering for your family getaway.

3 Star

The Best Western Plaza Hotel Saugatuck is a good value hotel amidst limited options at reasonable cost. While some reviewers found the facilities to be severely dated, others enjoyed the nostalgic feel of stepping back in time. Unfortunately, the coronavirus pandemic had all the amenities closed despite still being listed in the description upon purchase. Overall, the hotel was found to be passable, though a bit overpriced for what was offered. While it may be mediocre, some reviewers did find their stay to be pleasant. However, there were those who were disappointed and even considered the hotel to be a "getto" with a high price tag. Cleanliness could also be improved according to some, who expressed their desire to find other options in the area next time.

Rooms with Jacuzzi / Hot-Tub

Guests at the Best Western Plaza Hotel Saugatuck had mixed reviews about the jacuzzi and hot tub in their rooms. Some guests experienced issues with the hot tub such as it being drained or broken. Others found the hot tub to not be very hot and mentioned the jets being dirty. However, guests who had functioning hot tubs enjoyed them and highlighted them as a great amenity. Some even raved about the location of the hot tub in their room. One negative experience mentioned was the difficulty of getting in and out of the jacuzzi tub and feeling it was dangerous. Overall, the hot tub experience was a mixed bag at the Best Western Plaza Hotel Saugatuck.

Yes, Best Western Plaza Hotel Saugatuck has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.

Yes, a spa is available at Best Western Plaza Hotel Saugatuck.

No, Best Western Plaza Hotel Saugatuck doesn't allow dogs.

Yes, parking facilities are available at Best Western Plaza Hotel Saugatuck.

Yes, Best Western Plaza Hotel Saugatuck has a gym.

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