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Grand Kempinski Hotel Shanghai

Shanghai , 1288 Lujiazui Ring Road (Show on Map)

9.1

Excellent

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Summary of reviewsThe Grand Kempinski Hotel Shanghai is a luxurious and comfortable hotel located in the heart of the business district of Pudong. Its convenient location offers easy access to many of Shanghai's top attractions, including the Bund and the Oriental Pearl TV Tower. The hotel's spacious rooms offer stunning views of the Pearl Tower and the Huangpu River and are well-maintained and immaculately clean. The staff is attentive, polite and professional, providing exceptional service throughout the stay. The hotel's top floor swimming pool offers a relaxing atmosphere with stunning views of the Shanghai skyline. The hotel's breakfast buffet offers a wide variety of options to satisfy all tastes with both Chinese and Western dishes of exquisite quality. While some guests found the breakfast to be average, there are many other dining options available. The hotel is considered the best in Shanghai by many satisfied guests with every corner oozing with sophistication and elegance. Overall, the Grand Kempinski Hotel Shanghai provides a wonderful experience that is well worth the price for those who love luxury.
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Skyscraper Hotel

This opulent luxury skyscraper hotel raises up to 103 m / 338 ft and it has 37 floors, with amazing views over the futuristic looking Asian high rise city horizon.

Hotel with EV Charging Stations

Luxury Hotel

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Hotel with Parking

EV charging stations

Accessible Hotel

Hotel with Gym

5-Star Hotel

Hotel with Indoor Pool

Room Types

About Grand Kempinski Hotel Shanghai

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Guest Reviews

9.1

Excellent

Location

The Grand Kempinski Hotel Shanghai boasts a great location, conveniently connected to both airports and in the heart of the business district of Pudong. The rooms are spacious and offer stunning views of the Pearl Tower and the Huangpu River. The hotel is located within walking distance of many of Shanghai’s top attractions, including the Bund, the Oriental Pearl TV Tower and various shopping centers. If you prefer to travel by subway, the Lujiazui metro station is just a 3-4 minute walk away and provides easy access to all parts of the city. Additionally, there are plenty of restaurants in the area, making it a great spot for a stroll and quick bites. While the area may be quiet at night, the hotel is located in a secure financial district and ordering takeout is very fast. Overall, the Grand Kempinski Hotel Shanghai's location is a definite highlight for guests looking to explore the best of what this city has to offer.

Breakfast

The Grand Kempinski Hotel Shanghai offers a breakfast buffet with a wide variety of options to satisfy all tastes. Guests praise the extensive selection of both Chinese and Western dishes, as well as the exquisite quality of the food. While some note that there could be more choices for international guests, overall the breakfast meets the expectations of a hotel of this level. The location of the hotel along the Pudong riverside adds to its charm. Despite a few negative comments about average quality and long queues, the breakfast at Grand Kempinski Hotel Shanghai is still considered a great experience.

Rooms

The rooms at Grand Kempinski Hotel Shanghai have received high praise from guests. Many comment on the spacious size of the rooms with some describing them as the best they have ever stayed in. The views from the rooms are also noted as being brilliant. Guests appreciate the cleanliness and maintenance of the rooms, as well as the comfortable beds. While some reviews mention that the decor is old-fashioned and in need of an update, the overall layout and cleanliness of the rooms are satisfactory. Some guests note that there could be more power outlets in the rooms and that the corridors can be too hot. However, the bathrooms are well-equipped with thoughtful details like weight scales and separate temperature controls. Overall, the room facilities are good and the location offers excellent views of the city.

Beds

The Grand Kempinski Hotel Shanghai's beds are receiving praise from its guests! Multiple reviewers have noted the comfortable bedding and pillows, making for a great night's sleep. The rooms are also touted for being extremely clean and well-maintained with all amenities. While a few reviewers mentioned some issues with power outlets and some outdated mattresses, overall the bed sizes were said to be "huge and comfy" and the linens "clean and pristine".

Cleanliness

If you're looking for a clean and comfortable stay in Shanghai, the Grand Kempinski Hotel is a great option. Many guests describe their rooms as spacious and immaculately clean with everything being perfect. The hotel's fitness room and facilities are also mentioned as being very clean.

While some guests note that the hotel might be slightly older, they still find the rooms to be very clean and well-maintained. The hotel takes hygiene seriously with temperature checks, registration codes and hand sanitizers.

A few reviews mention that the carpet might be a bit worn or dirty, but overall, guests are pleased with the cleanliness of the room and the hotel as a whole. The staff also receive praise for their attentiveness with one guest even noting that they called to check on whether the guest needed cleaning service before exiting the room. Overall, the Grand Kempinski Hotel is a great choice for a clean and comfortable stay in Shanghai.

Staff

The staff at the Grand Kempinski Hotel Shanghai receive high praise from guests, particularly in terms of their helpfulness, attentiveness and professionalism. Many guests mention the excellent service they received from the concierge, hotel management and club lounge team. The staff's ability to help guests with unexpected or challenging situations, such as obtaining tickets to Disneyland Shanghai or navigating a messy checkout, is also noted. Some guests received extra gifts, fruits, or surprises during their stay and many appreciated the polite and friendly attitude of the staff, even in challenging circumstances like the COVID-19 quarantine. Some guests, however, noted that not all staff members were equally friendly or helpful and a few had negative experiences at check-in or with certain phone receptionists. Overall, guests would recommend this hotel for its luxurious facilities, its convenient location and its happy and hospitable staff.

Pool

The Grand Kempinski Hotel Shanghai boasts a top floor swimming pool with stunning views of the Shanghai skyline. Guests can relax in the warm waters of the pool or the adjacent hot springs while gazing out at the Oriental Pearl Tower, People's Heroes Monument and Peace Hotel. The changing area includes a sauna for guests to unwind. While some reviewers mention the pool being small and run down in areas, most are impressed with its cleanliness and ambiance. However, it can get quite noisy with children's swimming lessons, so guests looking for solace may want to visit during off-peak times. Overall, the pool area is well-equipped and offers plenty of facilities to enjoy while staying at the hotel.

5 Star

If you're looking for a luxurious and comfortable stay in Shanghai, the Grand Kempinski Hotel is the perfect choice. Guests have praised the hotel for its exceptional service and facilities with many commenting on the attentive and polite staff. The hotel's location in the Lujiazui district offers great value compared to other five-star hotels in the area. While some guests found the breakfast to be average, there are many other dining options available, including restaurants with long queues for dinner. The rooms are spacious and well-appointed, making it a great place to relax after a day of exploring the city. Although some guests have minor complaints, overall the Kempinski provides a wonderful experience that is well worth the price.

Luxury

The Grand Kempinski Hotel in Shanghai is the epitome of luxury and exceptional hospitality. With its high standard facilities and services, it is considered the best hotel in Shanghai by many satisfied guests. The rooms were extraordinary clean and well-maintained with comfortable and cozy beds. The staff delivered excellent service throughout the stay, making every touch of luxury and comfort memorable. The hotel is simply beautiful and every corner oozes with sophistication and elegance. While the hotel cost may be considered high, it is well worth the extra expense. The rooms are spacious and clean with remarkable decor. The lobby is grand, making a lasting impression on visitors. The stunning view from the hotel is also breathtaking. For those who love luxury, the Kempinski is the perfect destination when visiting Shanghai.

Yes, Grand Kempinski Hotel Shanghai has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Grand Kempinski Hotel Shanghai.

No, Grand Kempinski Hotel Shanghai doesn't allow dogs.

Yes, parking facilities are available at Grand Kempinski Hotel Shanghai.

Yes, Grand Kempinski Hotel Shanghai has a gym.

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