Sharm El Sheikh, 2 B Entrance Of Sharks Bay North Naama Bay27.959232,34.364294(Show on Map)
8.4
Very Good
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Checkin - Checkout dates
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Summary of reviews
JAZ Neo Sharks Bay has garnered positive reviews from guests who appreciate its blend of convenience, tranquility and value. Located near the airport, the hotel offers easy access and a peaceful environment well-suited for relaxing vacations or honeymoons. Although it is somewhat distant from the city center and beach, the well-maintained grounds and serene surroundings received high praise. Guests enjoy the complimentary shuttle service to the beach and nearby attractions, adding to the convenience factor.
The breakfast experience at JAZ Neo Sharks Bay is noted for its variety, taste and well-presented dishes. Guests particularly enjoyed the balanced options, including fresh fruits and local delicacies. Despite a few criticisms regarding occasional shortages of items like milk and butter, the breakfast generally exceeded expectations.
Dinner at the hotel similarly received positive feedback with guests appreciating the diversity and quality of the dishes, particularly the Egyptian and Levantine cuisine. However, some noted repetitive meals and occasional subpar dining experiences.
The rooms at JAZ Neo Sharks Bay are described as comfortable and clean with many guests appreciating the daily housekeeping and amenities such as reliable air conditioning. Nonetheless, some guests pointed out that the rooms show signs of wear and could benefit from renovations. Despite minor cleanliness issues, the overall ambiance remains welcoming and comfortable.
Cleanliness across the hotel is commendable with many guests noting the meticulous care taken to keep public areas tidy and well-maintained. The swimming pool is particularly appreciated for its cleanliness and the range of amenities, including a heated pool, kids' pool and jacuzzi. The pool area is spacious and uncrowded, providing a relaxing environment complemented by attentive service.
The staff at JAZ Neo Sharks Bay have left a lasting impression on guests, frequently described as friendly, helpful and professional. Their attentive nature and willingness to go the extra mile contribute significantly to the overall positive experience, creating a warm and welcoming atmosphere.
However, the hotel's WiFi service is a notable weak point. Available primarily in the lobby, the internet connection is often unreliable and slow, impacting guests' convenience.
The family-friendly environment and heated kid’s pool make JAZ Neo Sharks Bay a strong contender for travelers with children, despite some minor shortcomings in program offerings. Many families enjoyed their stay and expressed intentions to return, underscoring the hotel's appeal for a relaxed family getaway.
Beds at the hotel are generally comfortable, though there are occasional remarks about the need for improvement.
Overall, JAZ Neo Sharks Bay delivers an attractive mix of affordability, elegance and exceptional service that many guests feel offers great value for money. While some critiques suggest it falls short of a true four-star rating, the positive feedback and rebooked stays highlight its capacity to provide an enjoyable and memorable experience.
Categories
4 Star
Offers modern accommodations and a convenient location in Sharks Bay. The resort features multiple pools and dining options, providing a comfortable stay.
Family
Pool
Outdoor Pool
All-Inclusive Packages
Sustainability Journey
Business
Gym
Outdoor Pool
Room Types
Standard Queen Bed Pool ViewThis room is located on the pool deck with air conditioning and satellite TV.
WIFI available in all hotel areas including guest rooms
Family, Queen Bed, Garden ViewThis room features one bed room, one living room, balcony with garden views and a flat-screen TV. The bathroom is fitted with shower and free toiletries.
WIFI available in all hotel areas including guest rooms.
Superior Queen or Twin Bed Pool ViewThis air-conditioned triple room is comprised of a flat-screen TV with cable channels, a private bathroom as well as a balcony.
Guest Reviews
8.4
Very Good
Review Summaries
Location
JAZ Neo Sharks Bay offers a mix of convenience and tranquility that appeals to travelers seeking a peaceful getaway. Its prime location near the airport allows for easy and quick access, making it a hassle-free destination upon arrival. The hotel is also conveniently close to popular spots like Soho Square and Naama Bay, providing guests with options for dining and entertainment.
The grounds and surroundings are described as beautiful, clean, modern and well-kept, making for a visually appealing stay. The calmness of the area is particularly suitable for those looking for a serene escape, ideal for honeymoons or relaxing vacations.
However, the hotel's distance from downtown and other points of interest might be a drawback for some. Guests noted that it’s far from the city center, the old market and the beach, necessitating the use of taxis or the hotel’s free shuttle service to get around.
Despite the distance from the sea, the beach itself received praises for its quality. The provided shuttle bus services ensure guests can still enjoy the beach without much hassle.
Overall, JAZ Neo Sharks Bay is an excellent choice for those valuing proximity to the airport and the peaceful ambiance of a well-maintained facility, though it may require some planning for excursions into town or to the beach.
Breakfast
At JAZ Neo Sharks Bay, the breakfast experience receives high praise from many guests. Reviews consistently highlight the great variety offered at the buffet with a diverse selection of delicious, well-presented dishes. Many found the food to be superb with particular emphasis on the delicious breakfast items. Guests appreciated the balanced diet options, especially the availability of fruits and noted that the assortment of local dishes added a nice touch to the meal.
Several reviewers mentioned that the quality of breakfast exceeded their expectations, describing it as excellent and very good. The breakfast was noted to cater to all needs, offering plenty of choices despite the restaurant's small size. Service was also mentioned positively with staff providing great assistance alongside the tasty food.
However, there were a few mixed opinions. Some guests felt the breakfast was merely fine or manageable with critiques noting insufficiency and a lack of certain items like milk and butter. A minority of reviews described the breakfast as poor in quality during their stay, potentially due to fewer guests in the hotel at the time.
Overall, the breakfast at JAZ Neo Sharks Bay is largely commended for its variety, taste and presentation, contributing positively to many guests' stays.
Dinner
The dinner experience at JAZ Neo Sharks Bay is highlighted by guests as a significant strength of the hotel. Many reviews applaud the food for being exceptionally tasty, fresh and of high quality with an impressive variety available that caters to different palates. Guests have remarked that the dinner options are among the best they have experienced, especially in comparison to other hotels in Sharm. The buffet is consistently described as diverse and well-organized, featuring a range of delicious dishes that include both Egyptian and Levantine cuisine, which stands out from the typical tourist fare found in the area.
However, there are some critiques about the repetition of meals and a few instances where both lunch and dinner were found to be subpar. A notable incident during a New Year's Eve event caused some dissatisfaction when guests were directed to have dinner at a sister property, leading to initial inconvenience. Despite this, the hotel staff made up for it with an organized dinner the following day.
Overall, the consistent quality, variety and tastiness of the food have largely satisfied guests, making dinner at JAZ Neo Sharks Bay a notable aspect of their stay.
Rooms
JAZ Neo Sharks Bay offers a mix of comfort and cleanliness, making it a popular choice among guests. Many found the rooms to be very comfortable with several appreciating upgrades to queen suites. The beds were often mentioned as comfortable and a good number of guests found the rooms to be clean and well-furnished. The hotel itself is well-equipped and spacious, contributing to a pleasant stay.
However, some reviews indicated that the rooms are showing signs of wear and tear with outdated materials and furniture. There were mentions of rooms being small and in need of full renovation. A few guests experienced issues with cleanliness and maintenance, such as yellow water from taps and non-functional fridges. An unpleasant smell and dusty areas were noted by a few, although these did not dominate the overall guest sentiment.
Despite these setbacks, guests appreciated the hotel's efforts in maintaining cleanliness with rooms being cleaned daily and essentials like water bottles being provided consistently. The air conditioning systems worked well, ensuring a comfortable indoor climate. The proximity of rooms to the main pool was also seen as a convenient feature.
In conclusion, JAZ Neo Sharks Bay offers a solid, comfortable stay with some areas in need of improvement, particularly in room maintenance and modernization.
Beds
JAZ Neo Sharks Bay offers generally very comfortable beds with many guests appreciating the quality and enjoying wonderful nights of sleep. The rooms feature large beds and some have praised the combination of a comfortable bed with a great shower. However, there are occasional remarks about the need for improvement in bed comfort and a few guests noted issues with the pillows, opting to use cushions instead. Overall, the hotel excels in providing a restful sleep experience, though there is room for refinement in certain aspects.
Cleanliness
The guests' reviews highlight the excellent cleanliness of JAZ Neo Sharks Bay with many describing the hotel as well-maintained, tidy and very clean. Guests frequently comment on the superb cleanliness of the public rooms and the meticulous care taken in keeping the general environment organized and spotless. The staff's attention to cleanliness and their prompt responses to requests have been particularly noted and appreciated.
The swimming pool is another point of praise, often described as clean and beautiful, though some reviews mention that the extreme heat discourages swimming at certain times. Despite the overwhelmingly positive feedback, a few reviews indicate that room cleanliness could use improvement with some guests noting dust and a presence of bugs, likely due to nearby construction. However, these instances appear to be exceptions rather than the norm with the majority of guests expressing satisfaction with the hotel's cleanliness standards.
Overall, JAZ Neo Sharks Bay is recognized for its high level of cleanliness and calm atmosphere, creating a pleasant and well-ordered environment for guests.
Staff
The staff at JAZ Neo Sharks Bay has left a remarkable impression on its guests, frequently being described as friendly, helpful and attentive. Many visitors appreciated the outstanding service and high level of professionalism demonstrated by the team. Guests highlighted that the staff were always smiling, responsive to their needs and contributed significantly to their comfort. Special mentions were given to the reception staff and the hotel manager for their kindness and supportive attitude.
Numerous reviews stated that whether it was the restaurant, housekeeping or bellman, the staff across different departments were consistently courteous and accommodating. Despite some minor issues, such as language barriers, guests generally found the team to be incredibly helpful and supportive throughout their stay. Overall, the staff at JAZ Neo Sharks Bay are recognized for their excellence and dedication to providing a pleasant and welcoming environment for hotel guests.
Wi-Fi
The WiFi service at JAZ Neo Sharks Bay has consistently emerged as a significant area of concern based on guest reviews. Available primarily in the lobby, the internet connection often experiences poor performance with many guests reporting it as unreliable and slow. The absence of WiFi in guest rooms is a notable limitation, leaving visitors reliant on the frequently ineffective lobby connection. While some did find the internet service in the lobby somewhat functional, it was generally inconsistent and prone to interruptions. Overall, the hotel's WiFi coverage and quality fall short of expectations, impacting the convenience and satisfaction of its guests.
Pool
JAZ Neo Sharks Bay boasts a variety of pool amenities that have earned praise from its guests, highlighting the hotel's dedication to a relaxing and enjoyable stay. The pool, described as large, excellently maintained and very clean, caters to both leisurely swims and serious laps. A standout feature is the heated pool, which, along with a heated kids' pool and a comforting hot jacuzzi, offers warmth and relaxation. Guests appreciated the meticulous daily cleaning, ensuring a pristine swimming environment.
The poolside experience is complemented by the attentive and friendly staff with special mentions of Mr. Abdullah and Captain Mohammed for their helpfulness and dedication. Visitors found the pool area not only spacious and accommodating but also uncrowded, providing ample room to relax on neat and clean loungers. The addition of the jazz pool bar adds to the overall charm, making it a nice spot for a relaxing holiday. Moreover, the pool's size and facilities seem well-matched to the hotel’s scale, striking a balance between space and coziness.
Family
JAZ Neo Sharks Bay offers a mix of experiences for families and individuals, creating a versatile holiday destination. The exceptionally friendly and attentive staff are a highlight, often going above and beyond to ensure that guests have memorable holidays, like Ramez who made a family's holiday to Egypt unforgettable. The atmosphere is notably friendly and family-oriented with staff treating guests like one family and contributing to a cheerful environment that many families appreciated.
The hotel features a heated kid’s pool, which is a hit with children, ensuring they have a wonderful time. While some reviews noted a lack of a dedicated kids' program within the animation team, the liveliness of the activities provided keeps both children and adults entertained throughout the day and night.
Overall, the family-friendly environment and helpful staff make JAZ Neo Sharks Bay a strong contender for travelers with children, despite some minor shortcomings. Many families, including those with older children, have found their stays enjoyable and expressed intentions to return, highlighting the place's appeal for a relaxed family getaway.
4 Star
JAZ Neo Sharks Bay offers an enticing blend of affordability and elegance. Guests frequently praise its exceptional value for money, noting that it aims to deliver a 5-star service experience. The hotel's staff consistently receives accolades for their excellent service, contributing to an overall sense of satisfaction among visitors. Architecturally, the hotel stands out with its beautiful design and elegant features, creating a visually pleasing environment.
However, opinions on the hotel's star rating are mixed. While some guests feel the service exceeds 5-star expectations, others suggest it falls short of a true four-star designation, labeling it more fittingly as a three-star hotel. Concerns have been raised about the hotel's basic services and occasional unpleasant odors. Additionally, some describe the property as tired and not reflective of the JAZ chain's usual standards. Despite these critiques, the hotel's positive aspects, including rebooked stays by delighted guests, underscore its capacity to deliver a memorable experience.
FAQ
Yes, JAZ Neo Sharks Bay has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at JAZ Neo Sharks Bay.
No, JAZ Neo Sharks Bay doesn't allow dogs.
No, parking facilities aren't available at JAZ Neo Sharks Bay.
