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Summary of reviewsShangri-La Singapore is a luxurious 5-star hotel located in the heart of the shopping district, making it a prime location for exploring the city. The hotel offers spacious, clean and comfortable rooms with great amenities, although some guests found the decor to be dated. The breakfast buffet is world-beating and fantastic, but some guests found it too crowded. The staff are generally friendly and helpful, although there were a few instances of unfriendly service. The pool area is a highlight with a variety of facilities for families and comfortable loungers. Speaking of families, the hotel is incredibly child-friendly with excellent customer service and amenities specifically designed for children. Overall, Shangri-La Singapore is a luxurious and functional oasis in the heart of the city, perfect for sophisticated travelers seeking a high-class experience.
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Hotel near Nightlife Spots
Children's Pool Outdoor Pool
Hotel with Children's Pool
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About Shangri-La Singapore
Guest Reviews
Guests of Shangri-La Singapore rave about the convenient location of the hotel. The property is situated near a plethora of restaurants and shops, but for those looking for more options, the nearest ones are about 15 minutes away on foot. The hotel is also conveniently close to the beautiful and relaxing Botanical Gardens. While the MRT Station Orchard may be difficult to navigate for some, a taxi can get you to the hotel easily. Taxis are the easiest way to travel around, but some drivers may refuse to take you to the hotel. Nevertheless, the location is described as good with easy access to Orchard Road and the city center, making it prime for shopping and dining. While some guests found the location to be a bit remote, others praise its convenience and proximity to the underground system. The hotel even offers a shuttle service to Orchard Road, adding to its convenience. Overall, the location of the hotel is great for shopping and exploring all the city has to offer.
The breakfast at Shangri-La Singapore has received mixed reviews from guests. Many were impressed with the variety and quality of the food, which included omelettes cooked to order and a delectable spread. The buffet was described as world-beating and fantastic with amazing and exceptional options that were definitely worth the high cost. However, some guests complained that the breakfast was too crowded with not enough opening time and that the shuttle bus to Orchard had too little time slots. Families also faced the lack of a private room. Additionally, some thought that the service was subpar with staff being moody or rude, while others found the food to be underwhelming and in need of improvement. Despite this, the hotel's Kid's Club received great praise.
The Shangri-La Singapore offers a great location and ambience with spacious, clean and comfortable rooms. Guests mention the good bathroom with nice toiletries, comfortable and huge beds and the great amenities in the room. However, some reviews indicate that the decor is dated in some rooms and there are unpleasant views in some areas. The hotel features Valley Wing and Horizon Club rooms and suites, some with fresh air and scenic views. Guests also appreciate the garden wing rooms and the well-furnished, secluded rooms around the pool. While some guests mention the rooms are aging and poorly designed, others report that the hotel seems recently renovated and extremely clean. Overall, the rooms are a fantastic standard in a good location and the hotel offers excellent swimming pool and gym facilities.
If you're looking for a family-friendly hotel with clean and comfortable beds, Shangri-La Singapore won't disappoint. With a fantastic bed especially for children, you can rest easy knowing everyone in the family is sleeping well. While some guests found the feather pillows too flat or soft, others loved the comfortable bedding and huge beds. Although some wished for a king-size bed rather than two twin-size beds, the hotel has thought of everything to ensure a relaxing and comfortable stay. The only downside mentioned by a few guests was the slightly hard mattress, but overall the beds at Shangri-La Singapore were super comfortable.
The Shangri-La Singapore hotel boasts an extremely clean environment with many guests commenting on the spotless nature of the rooms and various areas of the hotel. However, some guests did report issues with cleanliness, including dirty carpets, unclean shower rooms and dirty dishes left after room services. Additionally, some found sink bugs in the bathroom and others reported a soggy smell on hotel room phones, power outages and other small issues. Despite these reported problems, many guests were impressed with the pristine nature of the hotel, describing it as lush and absolutely stunning. Some criticisms were raised around some of the old rooms and cramped spaces but the overall opinion appeared to be positive.
The staff at Shangri-La Singapore are a mixed bag according to guest reviews. While some found them to be a little fussy and snobby, many others found them to be friendly, welcoming and incredibly helpful. The staff at the reception were exceptional, even remembering guests' names and going the extra mile to make families feel comfortable during their stay. The bell captain, Mr. Siva, was particularly praised for his kindness and support. However, there were a few instances where staff were unfriendly or unhelpful, such as at the lounge or during breakfast service. Overall, the staff at Shangri-La Singapore do an excellent job of making guests feel welcome and comfortable with a few exceptions.
The pool at Shangri-La Singapore is definitely a highlight according to guest reviews. Many guests were impressed with the size and beauty of the pool area, which includes lovely gardens and comfortable loungers. Families with kids also enjoyed the variety of facilities, such as the kids' water park, playground and the buds playroom. The pool itself is great, but a few guests did mention that it needs a redesign. It's also worth noting that one guest's child developed rashes after swimming in the pool. However, this seems to be an isolated incident. Overall, the pool area is perfect for relaxation and enjoyment during your stay.
If you're looking for a family-friendly hotel in Singapore, Shangri-La is an amazing option. Guests rave about the excellent customer service and attention to detail that make families feel comfortable and cared for. The breakfast and high tea options are kid-friendly and delicious and there are plenty of amenities and services specifically designed for children, such as the kids' club, indoor playground, splash zone and kids menu. Parents appreciate the spacious, clean and comfortable rooms and the fact that the hotel has everything needed to keep kids of all ages entertained - no need to venture out of the hotel. Some guests noted that the cost of entrance to the children's play area was high, but overall, the activities for kids were incredible and kept them occupied. There's also a focus on safety with rules in place to keep everyone safe and happy. In short, if you're traveling with kids, Shangri-La Singapore is not to be missed - it's one of the most child-friendly hotels out there.
Shangri-La Singapore boasts of providing the standards of a 5-star hotel, however, some guests were slightly disappointed and expected friendlier service. Although the hotel has earned its 5-star rating, some guests found the TV in the room to be of 1-star quality and suggested the installation of SMART TVs. Despite this, the hotel remains exceptional and perfect for a few nights of relaxation next to the pool. The hotel provides great value for its services with one guest even describing it as a six-star hotel at 4-star prices. While some guests found the hotel to be one of the best, others did not feel it was worthy of a 5-star rating or the price paid. Regardless, all agreed that the hotel has done an excellent job maintaining its service, rooms and facilities, given the age of the property.
The Shangri-La Singapore is the epitome of high class luxury. Guests rave about the 5-star experience and many even claim it is a six-star hotel at four-star prices. The facilities are first class all around and the hotel's gardens are lush and gorgeous. Despite feeling a little snobby at times, the service is always exceptional. The hotel's location in the shopping district makes for a luxurious staycation, the perfect escape from the busy city. Overall, it's the ideal hotel for sophisticated travelers seeking a beautifully functional, luxurious oasis in the heart of the city.
Yes, Shangri-La Singapore has pool(s) that belong to one or more of the following categories: Children's Pool, Outdoor Pool.
Yes, a spa is available at Shangri-La Singapore.
No, Shangri-La Singapore doesn't allow dogs.
Yes, parking facilities are available at Shangri-La Singapore.
Yes, Shangri-La Singapore has a gym.
