Lords Plaza Surat boasts of a decent location and good room quality according to guest reviews. Although some guests have reported that the rooms are not too spacious and in need of a deeper clean, others have praised the room space and arrangement, stating that with some effort, the rooms could be presented much better. While a few have mentioned that the bathroom was not up to the mark and that the bedding was dated and in bad condition, some guests have appreciated the cleanliness and good management of their rooms. However, there have been complaints about rooms not being cleaned at the time of check-in, windows being dirty, bathrooms being outdated and in terrible condition and the room floor being dirty. Despite this, the hotel still receives positive feedback about its room service.