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Towers Hotel & Spa

Swansea , Jersey Marine, Swansea Bay (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsOverall, the Towers Hotel & Spa is a conveniently located hotel with a lovely setting that provides a peaceful and relaxing base for exploring South Wales. The staff is friendly and accommodating and the spa facilities are exceptional. While the breakfast and dining experiences can be hit or miss, the rooms are generally clean and spacious, although some guests note the need for updating. The pool is a great feature loved by many, although some guests may find the beds uncomfortable. Overall, while there is room for improvement, the Towers Hotel & Spa is a solid option for those seeking basic accommodations at affordable prices.
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Categories

Hotel near Golf Courses

Hotel for Honeymoon

Hotel with Spa

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Room Types

Standard Double Room with Ensuite Bathroom Rooms have satellite TV and tea and coffee making facilities.

Superior Double Room with Ensuite Bathroom Spacious, modern room in the new annex with a plasma-screen TV.

Standard Twin Room Air-conditioned room with a bathroom and satellite TV.

Superior Twin Room Air-conditioned room with a bathroom and satellite TV.

About Towers Hotel & Spa

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Guest Reviews

7.9

Good

Location

The Towers Hotel & Spa is a conveniently located hotel that boasts of a lovely and picturesque setting, making it a great base for exploring the beauty of South Wales. While some guests found the location remote, others appreciated its convenience and accessibility from the motorway. The hotel's location is perfect for attending graduations or weddings and is conveniently situated near Cardiff, Swansea and The Mumbles. The charming location has a lot to offer with easy access to restaurants and nearby attractions, such as the marina and beaches. Guests enjoyed a pleasant walk along the canal from the village and appreciated the hotel's quiet resort-type surroundings. The staff was friendly and helpful and the food in the restaurant, particularly the breakfast, was lovely. Overall, the Towers Hotel & Spa is a great option for those looking for a well-located and peaceful stay in South Wales.

Breakfast

Guests have mixed opinions on the breakfast at Towers Hotel & Spa. Some describe it as great, lovely, delicious and excellent with plenty of choice, large portions and fantastic value for money. Others complain of a lack of flavor, cold food and limited options with the breakfast being more about quantity than quality. Some guests were frustrated by the breakfast organization, including long queues, being served on trays and having to call over a table to place an order. However, many guests enjoyed the good quality evening meals and friendly staff. Overall, the breakfast at Towers Hotel & Spa is satisfactory but could be improved.

Dinner

Guests have mixed feelings about the dining options at Towers Hotel & Spa. While some praise the food and consider it worth the money, others have found it to be poor and disappointing. The restaurant style and organization could use some updating and some guests were disappointed that the bar wasn't open after dinner. However, others had an amazing experience at the hotel's tribute night, which included a delicious 2 course meal. Breakfast also received mixed reviews with some guests finding it to be good while others thought it was oily and made with cheap ingredients. The spa and exceptional food received high praise from some guests, while others found the evening meal to be just average with slow service. The restaurant was fairly priced, though some guests were disappointed that it wasn't open for lunch at 1 pm. Overall, it seems that dining experiences at Towers Hotel & Spa may vary depending on the time and day of the week.

Rooms

Guests at Towers Hotel & Spa agree that the hotel is in need of a facelift with run-down rooms and dated decor. However, there are positive reviews of the hotel's large, clean and comfortable rooms with excellent air conditioning and some superior rooms are described as excellent. Some guests note dusty or dirty areas, worn furniture and uncomfortable beds, but others highlight the spaciousness of the rooms and lovely outlooks. While some bathroom features are dated or suffered from a lack of cleanliness, others praise big baths and showers. The hotel's location and friendly staff are noted positively, but issues with broken or non-functional items, such as TVs or door frames, are mentioned in reviews. Ultimately, while some may find the hotel to be tired-looking, others enjoy the clean and spacious value for money offered by the rooms.

Beds

Guests at Towers Hotel & Spa have varied opinions when it comes to the comfort of the beds. While some describe the beds as extra large and comfortable, others mention that they weren't comfortable and even awfully uncomfortable. However, many guests do find the beds to be very comfy. Some guests also mention that the pillows left something to be desired. Despite mixed reviews on the beds, guests do appreciate the clean rooms and lovely decor of the hotel with some rooms even featuring a nice big bath and shower. The hotel's grounds are also well-kept and spacious, providing a tranquil setting for guests to relax. Overall, while some guests may not be completely satisfied with the beds, the affordable prices and delicious food make up for it.

Cleanliness

The Towers Hotel & Spa offers a clean and comfortable stay for guests. While some reviews note that the hotel is in need of updating, the rooms themselves are generally spotless and spacious. Guests also find that the facilities, such as the swimming pool and spa, are well presented and easily accessible. However, there are some complaints about specific cleanliness issues, such as dirty menus in the restaurant, unclean spa changing rooms and carpets that are visibly dirty and smelly. Overall, the hotel is described as fresh-smelling and homely with most guests finding their rooms to be clean and tidy.

Staff

Towers Hotel & Spa boasts an outstanding team of staff, rated by guests as friendly, helpful and accommodating. From reception to restaurant to cleaning staff, everyone we met went out of their way to make us feel welcome and our stay comfortable. One guest even received a room upgrade unexpectedly for a competition. The staff were described as lovely, excellent and superb in providing customer service. Some guests noted a rare occasion of rudeness or unhelpfulness, but these instances were the exception rather than the norm. The breakfast was great and the service even better. The stunning scenery was complemented by polite and friendly staff who consistently went above and beyond to make guests feel at home. Some guests commented that facilities were impressive and the hotel seemed to prioritize their staff's well-being. All in all, this hotel's staff left a tremendous impression on guests during their stay.

Spa

The Towers Hotel & Spa offers an excellent spa experience with superb facilities for guests. The spa is very clean and well-maintained with a nice-sized pool, sauna, jacuzzi and steam room. Despite some guests experiencing issues with the TV reception and lift, the spa area is easily accessible and relaxing. Visitors are required to pay a fee for dressing gowns and slippers but the spa package isn't advertised or informed beforehand. However, guests who booked directly with the hotel received free access. The staff is friendly and accommodating with lovely treatments available. The food is also delicious with ample health facilities. Although a few reviewers thought the spa was basic, the pool and jacuzzi were fantastic. Overall, the Towers Hotel & Spa is perfect for those seeking a relaxing and rejuvenating experience.

Pool

The pool at Towers Hotel & Spa is a great feature loved by guests. It is spacious and comes with plenty of sunbeds to relax on. Many guests enjoyed chilling in the pool and the spa, finding them lovely and well-maintained. Families and kids loved splashing around and there is even home-made food available at decent prices. However, some guests were unable to enjoy the pool and spa due to illnesses or a lack of time. Others found the presence of noisy kids on occasion to be a drawback to the spa experience. Nevertheless, the pool, sauna and jacuzzi were all highly regarded and having friendly staff and plenty of free parking only added to the positive experience.

3 Star

Towers Hotel & Spa may not be the most modern choice for your holiday stay. While it offers good facilities, such as a spa and other amenities, it also appears quite dated and worn. Some guests felt that the hotel's prices were a bit expensive for what it had to offer. It might benefit from an update in decor and catering. The staff also didn't receive the highest marks with some feeling they could have been more welcoming. Overall, while it could use some improvement, Towers Hotel & Spa is still a solid option for those looking for basic accommodations.

Yes, Towers Hotel & Spa has pool(s) that belong to one or more of the following categories: Indoor Pool.

Yes, a spa is available at Towers Hotel & Spa.

No, Towers Hotel & Spa doesn't allow dogs.

No, parking facilities aren't available at Towers Hotel & Spa.

Yes, Towers Hotel & Spa has a gym.

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