Four Points by Sheraton St. Catharines Niagara Suites
Thorold, 3530 Schmon Parkway43.116402,-79.239476(Show on Map)
7.9
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesThu, 06 Aug - Fri, 07 Aug06 Aug - 07 Aug
1 Room2 Guests
Info
Summary of reviews
Located in a tranquil area away from the hustle of Niagara Falls, Four Points by Sheraton St. Catharines Niagara Suites offers a serene retreat, just a 20-minute drive from the popular attraction. The hotel’s strategic positioning proves advantageous for visitors to Brock University and offers convenient access to nearby food and coffee options, as well as easy travel through the proximity to the highway. With ample parking and friendly, polite staff, the location is ideal for a pleasant stay, providing good value for money.
Guests have mixed perceptions about breakfast. Positive feedback highlights the excellent quality of the hot breakfast and the friendly, efficient service of the restaurant staff. Many found the breakfast buffet delicious with lots of choices. However, some feel the breakfast is overpriced, lacks variety and is inconsistent in meeting expectations regarding options and temperature.
The hotel shines in room quality, impressing guests with spacious, clean and newly renovated rooms. The suites with their separate bedrooms and living areas, offer a home-like feel, complemented by comfortable beds and modern decor. Despite minor issues like occasional stale smells or noisy refrigerators and the noted absence of on-site dining options, the rooms provide a comfortable and enjoyable stay.
Guests generally praise the hotel’s cleanliness, highlighting the neat and well-maintained bedding, furniture and room accessories. The appealing general decor adds to a pleasant stay, although some areas like hallways and specific room fixtures have received criticism. Improved attention to these less visible spots could further enhance the overall positive impression.
The hotel staff are consistently commended for their friendliness and accommodating nature, from the front desk to the service team and cleaners. Exceptional service and a hospitable atmosphere stand out with numerous guests appreciating the welcoming environment created by the dedicated staff.
The pool and gym facilities receive mixed reviews. Guests appreciate the well-maintained saltwater pool, describing it as warm and comfortable. Nevertheless, the pool’s small size can lead to crowding and occasional issues with upkeep and temperature were noted. Despite its out-of-the-way location, the pool remains a valued amenity that could benefit from further improvements.
Regarding beds, feedback is overwhelmingly positive. Guests consistently praise the beds as exceptionally comfortable with high-quality mattresses and linens contributing to restful nights. Although some found the pillows overly soft, the overall guest experience is significantly enhanced by the big, comfy beds provided.
In summary, Four Points by Sheraton St. Catharines Niagara Suites offers a peaceful and comfortable stay with excellent room quality, hospitable staff and strategic location, making it a solid choice for travelers seeking convenience and tranquility near Niagara Falls.
Categories
Business
As a Four Points by Sheraton, this hotel likely provides standard business amenities. It is an all-suites hotel, offering more space for business travelers.
Gym
This hotel is known to have fitness amenities.
Indoor Pool
Located in Thorold, this hotel features an indoor pool, along with a hot tub and sauna facilities.
Pool
Heated Pool
Indoor Pool
EV charging stations
Sustainability Journey
Honeymoon
Dog Friendly
Free Wi-Fi
Parking
EV charging stations
Accessible
3 Star
Heated Pool
Room Types
Standard SuiteThe double room offers air conditioning and a safe deposit box. The unit has 3 beds.
Comfort RoomThe double room offers air conditioning and a safe deposit box. The unit has 2 beds.
Larger Suite, 1 King, Sofa bedThe double room provides air conditioning and a safe deposit box. The unit offers 2 beds.
King SuiteThe double room provides air conditioning and a safe deposit box. The unit offers 2 beds.
Executive SuiteThe double room provides air conditioning and a safe deposit box. The unit offers 2 beds.
King Room with Sofa Bed
Junior Suite with Sofa Bed
Guest Reviews
7.9
Good
Review Summaries
Location
Located in a peaceful area away from the bustling Niagara Falls, Four Points by Sheraton St. Catharines Niagara Suites offers a tranquil escape while still being just a 20-minute drive from the famed attraction. The hotel's strategic location makes it an ideal choice for visitors to Brock University with many guests appreciating how convenient it is to access the campus. Additionally, the proximity to the highway ensures easy travel.
Several reviews highlighted the abundance of nearby options for food and coffee, adding to the convenience for guests. The area around the hotel is described as quiet and clean, providing a nice retreat after a busy day exploring. The ample parking space is another benefit that guests frequently noted, ensuring a hassle-free stay for those with vehicles. Coupled with friendly and polite staff, the location enhances the overall experience, offering a good value for money for travelers.
Breakfast
The breakfast experience at Four Points by Sheraton St. Catharines Niagara Suites garners mixed feedback from guests. On the positive side, many guests highlight the excellent quality of the hot breakfast and commend the friendly and efficient restaurant staff who are always happy to cater to specific requests. The breakfast is described as good with some guests finding the breakfast buffet to be delicious and offering lots of choices.
However, there are also several points of contention. Some guests feel that the breakfast is overpriced with one describing it as a sad continental breakfast costing over $20 per person. Others noted the lack of variety with some mentioning that the breakfast was the same every day or had limited options. There were also issues with the temperature of the food with some guests finding the hot food tepid. Additionally, there were reports of the breakfast not being included as expected, causing confusion and frustration.
Overall, while the breakfast quality at Four Points by Sheraton St. Catharines Niagara Suites receives praise for its taste and staff service, there are consistent concerns regarding its cost and variety, suggesting room for improvement in these areas.
Rooms
Four Points by Sheraton St. Catharines Niagara Suites impresses guests with its spacious and clean rooms, providing a comfortable stay with modern decor. The suites are particularly appreciated for their large size, featuring separate bedrooms and living areas that make the accommodation feel more like a home. Guests often highlight the cleanliness of the rooms and the comfortable beds, which contribute to a restful experience.
The hotel's recent renovations are noticeable, as many guests comment on the modern and new appearance of the rooms. Despite a few critiques, such as occasional stale smells and noisy refrigerators, the overall consensus points to a positive experience with well-appointed and quiet rooms.
However, some guests have noted the lack of on-site dining options, which contradicts advertised amenities. This aspect aside, the spacious, bright and beautiful rooms at Four Points by Sheraton St. Catharines provide a comfortable and enjoyable stay for travelers.
Beds
At 'Four Points by Sheraton St. Catharines Niagara Suites', guests highlight the exceptional comfort of the beds. The beds are frequently described as very comfortable with some guests noting they were the main highlight of their stay. Both the mattresses and pillows receive praise for their comfort, although a few guests found the pillows to be too soft. Overall, the beds are consistently mentioned as super comfortable and extremely comfy, enhanced by high-quality linens. The hotel offers big, comfy beds that contribute to a restful night's sleep, enhancing the overall guest experience.
Cleanliness
Four Points by Sheraton St. Catharines Niagara Suites generally receives praise for its cleanliness with many guests noting the rooms as very clean, spacious and comfortable. Bedding, furniture and accessories in the rooms are often highlighted as being neat and well-maintained. Guests found the general decor fresh and appealing, contributing to a pleasant experience. However, there are mixed reviews regarding overall cleanliness and housekeeping standards. Some areas, such as hallways and specific room fixtures like moldy grout and peeling paint in bathrooms, received criticism. In contrast, other areas like the washrooms and lobby appeared well-kept and tidy. While the overall impression is positive with many visitors appreciating the clean and cozy environment, attention to detail in housekeeping could be improved, especially in less visible spots like around air conditioning units.
Staff
Guests at Four Points by Sheraton St. Catharines Niagara Suites consistently highlight the friendly and accommodating nature of the hotel's staff. From the front desk to the service team and cleaners, the general consensus points to a hospitable and welcoming atmosphere. Guests praised the server Tina and noted the helpfulness and exceptional service provided by the front desk staff. The consistent kindness and friendliness of the team were frequently highlighted, showcasing the dedication to creating a positive experience for visitors. Overall, the staff's pleasant demeanor and willingness to assist have made a significant impression on those staying at the hotel.
Pool
The pool at Four Points by Sheraton St. Catharines Niagara Suites offers a mix of positive and negative experiences for guests. Many appreciate the clean and well-maintained pool and gym facilities, highlighting the saltwater pool as a unique feature. Guests often describe the pool itself as warm, creating a comfortable experience for swimmers. However, the pool's small size is frequently mentioned, leading to occasional crowding during peak times. Some guests noted that the pool area and changing rooms felt a bit dated and there were occasional issues with the pool temperature being lower than expected. The location of the pool facility, described as slightly out of the way, may also be a factor for some. Overall, while the pool is a valued amenity, improvements in size and upkeep could enhance guest satisfaction.
FAQ
Yes, Four Points by Sheraton St. Catharines Niagara Suites has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool.
No, a spa isn't available at Four Points by Sheraton St. Catharines Niagara Suites.
Yes, Four Points by Sheraton St. Catharines Niagara Suites welcomes dogs.
Yes, parking facilities are available at Four Points by Sheraton St. Catharines Niagara Suites.
Yes, Four Points by Sheraton St. Catharines Niagara Suites has a gym.
