To whom is your hotel/accommodation accessible? People who use a wheelchair People who are deaf People who are blind People with autism People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
Are there designated parking spaces for people with disabilities?Yes
If you offer free transfers to guests, do you have a wheelchair accessible vehicle?No
Are assistance/guide dogs allowed in the hotel/accommodation?Yes
In the rooms, is there a level-access (roll-in) shower?Yes, in certain rooms Please specify: Accessible King Rooms
In the rooms, does the toilet have support handrails?Yes, in certain rooms Please specify: Accessible King Rooms
Are wheelchairs offered to guests who do not come with their own?Νο
Is there anything that you would like to highlight, add or clarify? Our accessible entrance is located at the South side of the hotel near the accessible parking. Proceed to the domed accessible entrance and press the buzzer to notify guest services of your arrival. Proceed through the lower level to the elevator, and take the elevator up one level to the main floor to check-in at guest services.
Answers last updated by The Courthouse Hotel, Ascend Hotel Collection
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? No
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? Yes
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? No
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? Yes, to one guest/family per car.
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? No
Does the hotel operate at a limited capacity? No
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? No
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? No
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
Are rugs removed from guest rooms? No
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? Yes
Are air purification and sanitization devices installed? Yes, in public areas
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer single-serve options instead of buffets for breakfast? Yes
Protocols & Certifications
Do you follow any of these protocols or have you obtained any of these certifications?
Choice Hotels Commitment to Clean
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? No
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? Yes
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Gym and breakfast room are currently closed during the provincial lockdown
Has the hotel closed during the pandemic? No
Answers last updated by The Courthouse Hotel, Ascend Hotel Collection
Standard Queen Room - Non-SmokingThis room has a flat-screen TV, a bathrobe and a tea/coffee maker.
Standard King Room - Non-Smoking The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a walk-in shower and a hairdryer. The double room offers a wardrobe, a carpeted floor, heating and a flat-screen TV with cable channels. The unit has 1 bed.
Superior King Room with Partial View - Non-SmokingThis room has air conditioning and a cable TV.
Superior Queen Room with Two Queen Beds - Non-SmokingThis room features a bathrobe, a flat-screen TV and air conditioning.
King Room - Accessible/Non-SmokingThis room features air conditioning, a tea/coffee maker and a bathrobe.
One-Bedroom King Suite - Non-SmokingThis suite has air conditioning, a sofa and a bathrobe.
Standard King Room with Sofa BedThis room features a tea/coffee maker and a seating area with a sofa bed.
Superior Queen Room with Two Queen Beds and Lake View - Accessible/Non-SmokingProviding free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned family room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as lake views. The unit offers 2 beds.
Superior King Room with Lake View - Non-SmokingProviding free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe, a carpeted floor as well as lake views. The unit offers 1 bed.
Superior Queen Suite - Non-SmokingThe spacious suite features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower.
About The Courthouse Hotel, Ascend Hotel Collection
No, The Courthouse Hotel, Ascend Hotel Collection doesn't have any pool.
No, a spa isn't available at The Courthouse Hotel, Ascend Hotel Collection.
Yes, The Courthouse Hotel, Ascend Hotel Collection welcomes dogs. For more information, read the answers to the Dog Friendly questionnaire
Yes, parking facilities are available at The Courthouse Hotel, Ascend Hotel Collection. For more information, read the answers to the Parking questionnaire
Yes, The Courthouse Hotel, Ascend Hotel Collection has a gym. For more information, read the answers to the Gym questionnaire