Tokyo, Taito-ku, Higashiueno 3-17-535.711065,139.777858(Show on Map)
8.8
Excellent
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSat, 08 Aug - Sun, 09 Aug08 Aug - 09 Aug
1 Room2 Guests
Info
Summary of reviews
Ueno Touganeya Hotel garners consistently positive reviews, particularly for its strategic location, cleanliness and exemplary customer service. Situated near Ueno Station, the hotel offers unparalleled convenience with easy access to multiple transportation options, including the Yamanote Line, JR Ueno Station and direct routes to Narita Airport via the Skyliner. This proximity to public transit, coupled with nearby attractions like Ueno Park, Ueno Zoo, Ameyoko shopping street and various museums, make it a prime spot for travelers. Additionally, the bustling neighborhood is filled with convenient stores and restaurants, providing ample dining and shopping choices.
The hotel's rooms, while compact, receive high marks for cleanliness, comfort and functionality. Guests appreciate the practical design, which includes essential amenities and daily cleaning services. The rooms are described as cozy and well-maintained, providing excellent value for money. Family and quadruple rooms offer more generous space, accommodating multiple guests comfortably. Despite the limited size, the rooms are efficiently organized, enhancing the overall guest experience.
Impressive cleanliness is a hallmark of Ueno Touganeya Hotel. From the rooms to the bathroom facilities, everything is meticulously maintained, contributing to a hygienic environment. The daily cleaning service ensures fresh towels and toiletries and despite some facilities not being the newest, they are kept in pristine condition.
The hotel staff consistently receive glowing reviews for their friendliness, politeness and willingness to assist. Front desk personnel, often praised for their language skills and helpfulness, contribute significantly to the positive experience, making international guests feel especially welcomed and well-cared for. Exceptional service standards elevate the hotel's reputation, making guests feel as though they are staying in a more luxurious establishment.
For travelers in need of Wi-Fi, experiences can be mixed. While many find the internet service reliable, some guests on higher floors report occasional connectivity issues. Nevertheless, the responsive hotel staff are quick to address and resolve any problems, ensuring a satisfactory experience for most guests.
Families particularly commend the hotel for its family-friendly atmosphere. The larger family rooms, bunk beds and additional amenities make it an attractive option for travelers with children. Parents appreciate the ease of managing luggage and kids within the hotel premises, as well as the helpful 24-hour front desk service. The availability of laundry facilities and the option for early check-in further add to the comfort and convenience for families.
Comfortable beds round out the positive reviews, providing guests with a restful night’s sleep. Though preferences for mattress firmness vary, the overall feedback indicates that the beds meet guests' expectations for comfort and quality.
In summary, Ueno Touganeya Hotel excels in providing a clean, comfortable and conveniently located stay, bolstered by exceptional customer service and suited for both solo travelers and families alike.
Categories
Family
Free Wi-Fi
Nightlife
Room Types
Single RoomRoom features a semi-double bed (120 cm wide). This air-conditioned room features an LCD TV and a minibar. A hairdryer and slippers are also provided.
Double RoomThis air-conditioned room features an LCD TV and a minibar. A hairdryer and slippers are also provided.
Twin Room with Bunk BedThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV, soundproof walls, an electric kettle, a carpeted floor as well as city views. The unit offers 1 bed.
Family RoomThe family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned family room provides a flat-screen TV, soundproof walls, an electric kettle, a sofa as well as city views. The unit offers 4 beds.
Twin RoomThe twin room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV, soundproof walls, an electric kettle, a sofa as well as city views. The unit offers 3 beds.
Guest Reviews
8.8
Excellent
Review Summaries
Location
The location of Ueno Touganeya Hotel is highlighted as one of its strongest attributes in numerous guest reviews. Situated near Ueno Station, the hotel provides easy access to various transportation options, including the Yamanote Line, JR Ueno Station and direct routes to Narita Airport via the Skyliner. The proximity to Ueno Station, often just a few minutes' walk away, makes it highly convenient for travelers.
Guests appreciate the hotel's closeness to prominent attractions such as Ueno Park, Ueno Zoo, Ameyoko shopping street and several museums. The area is bustling with convenient stores and restaurants, offering plenty of options for dining and shopping. Additionally, the presence of elevators and escalators in nearby station entrances facilitates easy luggage handling.
Supporting its reputation for convenience, guests repeatedly mention the ease of getting around and the availability of amenities. The hotel's prime location, combined with a friendly staff and clean rooms, ensures that visitors have a comfortable and enjoyable stay. Overall, Ueno Touganeya Hotel stands out for its superb geographic positioning, making it an ideal base for exploring Tokyo.
Rooms
Ueno Touganeya Hotel has received a plethora of comments regarding its rooms, revealing consistent themes about their size and cleanliness. Many guests have noted that the rooms are compact, which is typical for accommodations in Japan. Despite the limited space, the rooms are described as clean, tidy and comfortable, making them a suitable choice for travelers looking for efficiency. The family and quadruple rooms provide additional space, accommodating more people comfortably, though other room types might be a tighter fit for multiple guests.
The practical design includes all necessary amenities, such as bathtubs in the bathrooms and daily room cleaning service adds to the convenience. Guests appreciated the cozy atmosphere and the manageable size of double rooms, even though maneuvering larger luggage might be a bit challenging. Furthermore, the rooms are deemed good value for money with the clean and well-maintained environment particularly underscored.
Notably, the functional minibar and strategically placed bunk beds in some rooms cater to different needs and preferences. Proximity to Ueno train station is another advantage, adding to the hotel's appeal for those visiting Tokyo. Overall, while the rooms are compact, they are praised for their cleanliness, comfort and convenience, fitting the standard expectations for urban Japanese accommodations.
Beds
Guests at Ueno Touganeya Hotel frequently praise the comfort of the beds, highlighting their very comfortable nature and the quality of pillows and bedding. Many reviews mention having a very good sleep with some guests noting the large size of single beds. Despite a few comments about beds being a bit soft or firm, overall feedback indicates that the hotel provides a comfortable sleeping experience without issues like bed bugs.
Cleanliness
Ueno Touganeya Hotel receives high praise for its cleanliness standards, making it a reliable choice for travelers prioritizing hygiene. Numerous reviews highlight the hotel as spotlessly clean, from the room interiors to the bathroom facilities. Guests consistently describe the rooms as clean, tidy and well-maintained, which includes well-equipped amenities and daily cleaning services that ensure fresh towels and toiletries.
Despite the hotel's facilities not being the newest, they are meticulously kept in pristine condition. Visitors note the impressive hygiene standards, including the cleanliness of the bathtubs and the absence of bedbugs. Although one review mentioned the bed linens could look fresher, they did not have an unpleasant smell and overall, the room cleanliness was still rated excellent.
The hotel’s superb location adds to its appeal, being conveniently situated near Ueno Station, making local sightseeing and travel easy. The positive feedback frequently mentions both the advantageous location and the top-notch cleanliness, adding significant value for those staying at Ueno Touganeya Hotel.
In summary, Ueno Touganeya Hotel earns commendations for its impeccable cleanliness, well-maintained facilities and convenient location, positioning it as a commendable option for a comfortable stay in the Ueno area.
Staff
The reviews for Ueno Touganeya Hotel highlight the exceptional qualities of its staff. Guests repeatedly praise the staff for their friendliness, politeness and willingness to assist. Many found the service staff to possess an excellent attitude with particular mentions of individuals who went above and beyond to ensure a pleasant stay.
The front desk team stands out for their efficiency and courteous service with several guests noting their ability to speak both English and Chinese, which adds a layer of comfort for international travelers. The front desk staff are also commended for being helpful, cheerful and always ready to provide advice or assistance, making the check-in process smooth and accommodating.
Detailed and attentive service appears to be a hallmark, as many reviewers felt the staff made them feel like they were staying in a luxury hotel. Instances of staff accommodating last-minute reservations and providing super attentive service were particularly noted. Overall, the positive experiences with the friendly and helpful hotel staff significantly enhanced guests' stays, making Ueno Touganeya Hotel a highly recommended choice for its exemplary customer service.
Wi-Fi
When considering a stay at the Ueno Touganeya Hotel, travelers have various opinions about the hotel's Wi-Fi. Many guests have found the Wi-Fi to be good and very reliable, alleviating any previous concerns they may have had about poor connectivity. However, there are instances where guests have faced issues, particularly on higher floors like the 5th floor where the signal can be weak and sometimes unstable. Some reported that while they could connect to Wi-Fi, actual communication was problematic with occasional slow speeds or the internet not working at all. Despite these challenges, the hotel staff have shown responsiveness by quickly resolving issues after they have been reported. Overall, while the Wi-Fi experience at Ueno Touganeya Hotel can be hit-or-miss, the majority of guests have experienced satisfactory internet service during their stay.
Family
The Ueno Touganeya Hotel offers a convenient and friendly environment for families, making it an ideal place to stay with children. The family rooms are praised for their high cost-performance ratio and adequate size, comfortably accommodating four people, which is a rare find in accommodations. The kids particularly enjoyed the bunk beds, finding them fun to climb up and down. The hotel's location is excellent, adding to its appeal for families traveling with children. Parents appreciated the ease of carrying luggage and managing children within the premises and the 24-hour availability of the kind front desk staff provided an added sense of security. Families find it especially convenient to book larger rooms to ensure comfort. Furthermore, the hotel also allowed early check-in for a child and provided laundry facilities, ensuring peace of mind for parents. Despite some rooms being on the smaller side, overall, the hotel is deemed very good for families with children.
FAQ
No, Ueno Touganeya Hotel doesn't have any pool.
No, a spa isn't available at Ueno Touganeya Hotel.
No, Ueno Touganeya Hotel doesn't allow dogs.
No, parking facilities aren't available at Ueno Touganeya Hotel.
