TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort
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Summary of reviewsThe TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort is a great choice for those looking for a convenient location in Torquay with easy access to the town and sea. Guests have appreciated the free parking available and family-friendly facilities, from indoor pools to bowling and the breakfast options are varied with something for everyone. The staff has received high praise for their excellent customer service and willingness to go the extra mile. The indoor spa facilities are spacious and modern and while some guests found the outdoor pool could have been heated, the Aztec pools were well-maintained and had polite staff both in reception and poolside. However, some guests have noted that the pool area could be crowded and that there were not enough sun loungers available. Some guests have had mixed experiences with the beds provided, but generally, the rooms are clean and equipped with extra pillows and fans. While the hotel could benefit from renovation and better attention to cleanliness and maintenance, guests can expect good value for money at the TLH Carlton Hotel And Spa.
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The Aztec Spa at TLH Carlton Hotel and Spa (TLH Leisure Resort) is a luxurious retreat offering a range of treatments and products by ELEMIS. There is a dedicated relaxation area for guests to unwind after their treatments, as well as a thermal suite with wet and dry zones featuring a Finnish sauna, herbal sauna, aroma steam room, ice fountain, drench bucket, multisensory shower, hydropool, and heated ceramic loungers. The 8-person heated pool has massaging water jets to help relax tired muscles. The spa also offers a range of ELEMIS professional spa therapies, manicures and pedicures by OPI, hydrating and exfoliating facials, as well as the powerful ELEMIS BIOTEC facials. Escape from your daily routine and be pampered at the Aztec Spa.
Heated Pool Indoor Pool Outdoor Pool
Room Types
About TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort
Guest Reviews
Guests have praised the location of the TLH Carlton Hotel and Spa, stating that it is close to both the town and the sea. The hotel is within easy walking distance of many attractions and events, making it an excellent choice for those looking for a convenient location. Guests have also appreciated the free parking available. The location is perfect for those who want to enjoy the beach or explore the town, as it is just a short walk away. Some guests have noted that the entertainment finished too early, but overall, the location of the hotel is considered to be very good. With plenty of parking spaces and accessibility by public transport, the hotel is situated in a convenient place for all visitors.
According to the guest reviews, TLH Carlton Hotel And Spa offers a breakfast that is well presented with a good choice of food, including fried bread which is particularly loved by some guests. The buffet breakfast is plentiful, although some guests have commented that it can sometimes be slow to replenish or have gaps in the hot food. However, most guests seem to have enjoyed the selection and quality of the food with some that love the English breakfast options. The staff at breakfast are excellent, although a few guests have had concerns about the restaurant's temperature and there isn't a clear indication of where to find your room. Overall, the breakfast options are varied with something for everyone, although some guests have mentioned a need for more options for vegetarians.
The TLH Carlton Hotel and Spa, located in the heart of Torquay, offers a range of dining options for guests to enjoy during their stay. While some guests found the food to be very bland and of poor quality, others enjoyed excellent meals in the bistro and Aztec Restaurant. The breakfast at the main restaurant was good, but some guests had trouble booking an evening meal there. Albert's Bar was okay, but the food was sometimes cold. The pool bar food was not well received and some guests found the cocktails to be too expensive. Overall, the hotel offers a variety of options and while some guests found the meals could have been better, others had a lovely evening meal and found the food to be very reasonable and fresh.
Guests of the TLH Carlton Hotel And Spa have mixed opinions on the quality of the hotel's rooms. While some guests found the rooms to be clean, comfortable and spacious, others describe them as dated, tired and in desperate need of a renovation. Common complaints regarding the rooms include uncomfortable mattresses, small and outdated bathrooms and thin walls. Some guests were particularly bothered by creaky floorboards and irritating design flaws. In addition, a number of guests reported cleanliness issues such as visible dust, torn curtains and dirty bedding. However, many guests appreciated the sea views from their rooms and found the rooms to be well-equipped with extra pillows and fans. Overall, while the hotel's rambling old building and worn-down carpets could use some improvements, guests can expect clean and well-stocked rooms.
Guests at the TLH Carlton Hotel And Spa have had mixed experiences with the beds provided. Unfortunately, many found them to be uncomfortably hard with old and lumpy mattresses that desperately need replacing. Some even had issues with rolling off the bed due to a slanted mattress. However, there were a few positive comments about comfortable and clean beds with some rooms coming with extra pillows and fans. The hotel could benefit from investing in new beds to ensure guests have a better night's sleep, especially as the rooms are in serious need of renovation. Aside from the beds, some guests also found issues with uncomfortable sofas and rooms being too hot.
The TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort has a mixed reputation when it comes to cleanliness. While some guests describe the hotel as spotless and very clean, others are disappointed with the level of attention to detail. Complaints range from filthy grout in the bathroom, visible dust in the bedrooms and dirty bedding to black mold around the bath tiles and a gummy sweet stuck to the bathroom floor. Some guests were pleased with the good housekeeping and the cleanliness of the bathrooms, but others noted that the shared toilets and game area were not cleaned regularly. Additionally, some guests were unimpressed with the outdated decor and maintenance of furnishing, while others found the hotel to be clean and welcoming. Overall, it seems that the hotel needs to pay more attention to cleanliness and maintenance to satisfy all guests.
The TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort boasts a friendly and helpful staff with some mentioning the amazing service provided. The pool staff are particularly noteworthy with guests raving about their warmth and assistance. While some found the reception staff to be unfriendly, others felt that staff members dealt with issues well. While a few reviewers mentioned new and inexperienced staff, the majority agreed that they were polite and accommodating. Guests did occasionally encounter rude or unhelpful staff, but these instances were rare. Overall, the hotel's staff received high praise for their excellent customer service, kindness and willingness to go the extra mile.
The TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort boasts an impressive array of spa facilities, including indoor and outdoor pools, saunas, steam rooms and Jacuzzis. Guests praised the spacious and modern spa area, which offers a relaxing and welcoming atmosphere. Some guests noted that certain Aztec spa facilities were closed until February. While many praised the range of facilities available, some cautioned that it's important to book well in advance to secure a spot. There were a few reports of confusion around booking procedures for the spa with some guests unaware that reservations were required. Despite these minor issues, many guests were delighted with the spa and reported having excellent treatments. Overall, the TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort seems to offer a fine spa experience for those looking to unwind and indulge.
The TLH Carlton Hotel and Spa boasts an array of swimming pools, including indoor and outdoor options, that families will definitely enjoy. However, during our visit, we found out that the Childs pool was under refurbishment and all indoor pools were unavailable. Despite this, we were able to enjoy a lovely swimming experience in the heated indoor pool. The bigger pool, though, was not heated. The swimming pool and staff were very helpful and we were also able to take advantage of the supervised outdoor pool, animal handling and other great facilities like the gym, sauna and steam rooms. The Aztec pools were also a huge hit with our group as they were well-maintained and had polite staff both in reception and poolside. The pool area, however, lacked enough sun loungers and we had to wait for a long time to order food in the pool bar due to a terrible ordering system. Nonetheless, we were able to eat in the restaurant by the pool a lot and enjoyed the lovely pool, the raised lounge area above it and the other positive amenities. All in all, the TLH Carlton Hotel and Spa is a great complex with exceptional pools and facilities, but it's best to check beforehand the availability of the pools and the ordering system in the pool bar.
When it comes to parking, reviews for the TLH Carlton Hotel and Spa are mixed. Some guests had no problem finding ample and sufficient free parking on the hotel's premises, describing it as convenient and good. However, other guests had a much harder time finding a parking space within the resort with some noting that they had to drive around multiple car parks several times before finding a spot. Some guests also mentioned issues with conference attendees occupying spaces and a few guests found the parking to be too tight or even impossible. Overall, while the location was described as great and with free parking available, parking at the TLH Carlton Hotel may still pose a challenge during busy periods.
The TLH Carlton Hotel and Spa in Torquay has everything geared towards families, making it a great option for those with kids. The lovely indoor pools provide plenty of fun for families to enjoy and there are plenty of activities available for all ages. Although there was no child's pool due to refurbishment, there were still many options for kids, including table tennis, a small play area and even bowling. The hotel is very family-friendly with a variety of facilities and activities available, ensuring there is something for everyone. The hotel is a great value for money and the facilities are highly recommended for families. From swimming facilities to playing football, there is loads for the kids to do and the site caters for children of all ages.
The TLH Carlton Hotel And Spa, situated in a great location, offers affordable accommodation for those on a budget. However, the hotel's facilities and services are outdated and the rooms are very basic. The Victorian building is in need of refurbishment and the carpets are worn. The staff could benefit from further training and the rooms need double glazing to improve comfort. While some guests found the hotel to be good value, others felt that the price was not justified. Additionally, some felt that the entertainment finished too early. Overall, while the TLH Carlton Hotel And Spa offers good value for money, it is a hotel that caters to those who are willing to overlook its dated facilities and services.
The TLH Carlton Hotel And Spa is considered disabled friendly, but some guests mentioned that there were too many steps, narrow stairways and the lift was not reliable or in good condition. The hotel needs a serious makeover and better-trained staff. Some guests also mentioned that it's not great for wheelchair or pushchair users. However, there were a few positive comments about the hotel's ability to accommodate certain disabilities, such as assisting with accessing the spa. Access to the beach was limited with nowhere to sit and the lack of air conditioning was disappointing. On the upside, the hotel's location is accessible by public transport and is good value for money. If you have mobility issues, it's recommended to stay on lower floors and use the nearby land train to avoid the walk back uphill and stairs. Overall, the TLH Carlton Hotel And Spa is a budget-friendly option that could benefit from a refurbishment.
The TLH Carlton Hotel And Spa boasts excellent outdoor areas and pools, perfect for a relaxing holiday. The swimming pools were good too, but some guests felt that the outdoor pool could have been heated. However, there were some concerns about the lack of sun loungers and tables with guests struggling to secure a space by the outdoor pool. Unfortunately, the outside pool was not always available due to staff shortages or a lack of life guards, but those who were able to enjoy the sunbathing by the outside pool on the sunbeds on the terrace loved it. Despite these issues, the bistro was a hit with guests who also loved the inside pool. All in all, a fine outdoor pool experience awaits you at the TLH Carlton Hotel And Spa.
The TLH Carlton Hotel And Spa offers good swimming facilities, including a large indoor pool perfect for families. While some guests reported that the indoor pools were unavailable during their stay, others enjoyed swimming in the lovely pool. The sauna and steam facilities were also mentioned as good amenities. However, a few guests noted that the reception staff at the pool were unfriendly. Overall, guests appreciated the good facilities and enjoyed their time in the indoor pool.
Yes, TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort.
No, TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort doesn't allow dogs.
Yes, parking facilities are available at TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort.
Yes, TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort has a gym.
