TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort
Please select your travel dates to see rates and availability
Info
Summary of reviewsTLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort is a convenient base for exploring Torquay with plenty of amenities and attractions nearby. The breakfast and dinner options received mixed reviews, but the hotel's bistro and restaurant were praised. The rooms have also received mixed reviews with some guests finding them outdated and in need of renovation. The staff were generally friendly and accommodating, but there were some negative comments about unfriendly or unhelpful staff in the restaurant. The Aztec spa and pool facilities were a highlight for many guests. The parking situation was occasionally inadequate, but the hotel does offer free parking. The hotel is suitable for families with excellent facilities for all ages, but some guests have complained about noisy children. The beds have received negative reviews with many guests finding them uncomfortable. Overall, the TLH Derwent Hotel offers a peaceful retreat for guests looking for a quiet break, but some improvements could be made to better accommodate guests with disabilities and update the facilities.
Show moreRead review summaries for all categories
Categories
Heated Pool Indoor Pool Outdoor Pool
Room Types
About TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort
Guest Reviews
The TLH Derwent Hotel at TLH Leisure Resort is highly recommended for its convenient location and lots of things to do nearby. The hotel enjoys an excellent location, right at the heart of Torquay and is ideally situated close to many amenities and the town's thriving nightlife. Guests can easily hop on and off buses that stop right in front of the hotel, making it easy to explore the surrounding areas. The hotel also boasts a great location near the beachfront with many bars, restaurants and boat trips within a 5-minute walk. With its central location, the TLH Derwent Hotel is the perfect base for exploring the town and its many attractions and its convenient parking and good facilities make it an ideal choice for a relaxing holiday.
The breakfast at TLH Derwent Hotel is reviewed as hit or miss. While some guests were very happy with the good choice of menu and a wide variety of options that catered to everyone, others criticised the lack of vegetarian options and the fact that breakfast was a bit late. The buffet breakfast was highly rated with plenty of options available and excellent selection of food. Guests enjoyed the lovely breakfasts, but some noted the absence of mushrooms. Hygiene and quality issues were mentioned in a few reviews, such as watery scrambled egg, bland sausages and rancid bacon. Overall, the breakfast was considered as pretty standard, good or excellent with varied choices and self-service options.
TLH Derwent Hotel offers plenty of delicious dining options for both breakfast and dinner. Many guests commented on the excellent quality of the food and the friendly staff. However, some guests regretted purchasing the dinner inclusive package due to disappointing school dinner-like meals, which included overcooked meats and tasteless sides. Despite this, others found the self-service dinner to be very good and some even described it as great value. The hotel's bistro and restaurant were both praised with many guests enjoying the delish bistro bar food and lovely restaurant vibe. Those unable to book dinner at the hotel's restaurant opted to eat out instead. Overall, while there were some negative reviews, TLH Derwent Hotel's dinner options still received positive feedback from many guests.
The rooms at the TLH Derwent Hotel have mixed reviews from guests. While some found the rooms to be clean and comfortable, others felt they were outdated and in need of renovation. Some guests also complained about uncomfortable beds and poor maintenance with issues ranging from dirty carpets and bathrooms to broken shower doors and leaking roofs. The size of the rooms was also a common point of contention with some feeling they were too small or cramped. However, there were also positive comments about the size and cleanliness of some rooms. Overall, while some guests were satisfied with the basic facilities and good location of the hotel, others felt that it was not worth the money due to the substandard rooms and outdated decor.
Guests have expressed disappointment with the beds at TLH Derwent Hotel with many describing them as uncomfortable and in need of replacement. Some have reported feeling the springs in the mattress and experiencing difficulty sleeping. The sizes of the beds have also been criticized as too small with some guests receiving small single beds. However, a few guests have found the beds to be comfortable. Reviews of other aspects of the hotel, such as the swimming pools and meals, have been mixed. Overall, it appears that the hotel may benefit from updating the rooms and investing in new, more comfortable beds.
While some guests had issues with cleanliness at TLH Derwent Hotel, others found the hotel to be very clean and tidy. Some guests reported problems with rooms not being cleaned properly or hidden areas being neglected, such as under beds. Additionally, bathroom facilities in some rooms were reported as outdated and in need of renovation. The hotel's dining room also had some issues with cleanliness with sticky tables and dirty carpets being reported. However, many guests found their rooms to be clean and comfortable and the pools were generally reported as being clean as well. Despite some issues, those who enjoyed their stay at TLH Derwent Hotel found it to be a clean and comfortable base from which to explore the area.
The staff at the TLH Derwent Hotel, part of the TLH Leisure Resort, have received a mix of reviews from guests. Many guests were impressed with the friendly, helpful and accommodating staff throughout the hotel, from reception to bar to waiting staff. Some guests even mentioned specific staff members who went the extra mile for them, like Conner from Alberts bar and Alex, who is wonderful with children and guests. However, there were also negative comments about unfriendly or unhelpful staff, particularly in the restaurant. One guest even had a confusing experience with the restaurant manager regarding booking and payment. Despite some inconsistencies, the majority of guests found the staff to be welcoming, polite and professional.
When looking to relax and unwind at TLH Derwent Hotel, the spa and pool facilities are a must-visit. Guests have boasted about the excellent amenities available, including the lovely pool and spa. The Aztec spa seems to be a real highlight with reviews mentioning the fire and ice experience as well as the overall brilliance of the spa and pool facilities. While no spa treatments are currently available, guests found the spa and leisure amenities really nice, making their stay even more enjoyable. If you're looking for some indoor swimming during your stay, the TLH Derwent Hotel has got you covered. Overall, if you're in need of some rest and relaxation, the Aztec spa and pool are definitely worth a visit.
The TLH Derwent Hotel, part of the TLH Leisure Resort, boasts fantastic facilities, including a lovely indoor pool and great swimming facilities that kids and adults will enjoy. The pool and location are a definite plus, but unfortunately, some guests found the pool temperature too cold or the indoor pool to be cold altogether. Aside from the pools, guests can also access entertainment, leisure and food on-site. The small indoor pool is perfectly heated for younger children and the outside pool and jacuzzi are a nice touch. However, some visitors found the parking inadequate and lifeguards to be distracted at times. Overall, the TLH Derwent Hotel has excellent facilities available for all ages in all weathers, making it the perfect destination for a family vacation.
The TLH Derwent Hotel offers convenient on-site parking, but guests have found the parking situation to be inadequate at times. Some have had to spend up to 45 minutes searching for a parking space or were disappointed to find that there were not enough spaces available upon arrival. However, the hotel management has been accommodating with one guest receiving the manager's personal parking space for her disabled husband. While some have found the parking system to be unfair, others have found it advantageous and appreciate the ability to reserve a parking space. Additionally, guests should be aware that the nearby Victoria car park can fill up quickly. Despite the occasional parking nightmare, the TLH Derwent Hotel does offer free parking for guests.
TLH Derwent Hotel in TLH Leisure Resort offers fantastic facilities and entertainment for families with kids. The swimming pools are really good and kids can enjoy soft play and entertainment. However, some guests complained about un supervised children running around and noisy people, which may not be suitable for young couples. Despite small towels and only two pillows, the hotel is a great resort for families with excellent facilities suitable for all ages, including indoor activities for all weathers. Kids will love it here, as reflected in the positive reviews from families who have visited. However, vegetarian guests may find limited food options. Overall, the TLH Derwent Hotel is a pleasant family trip destination that is worth considering.
TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort offers a peaceful retreat for guests looking for a quiet few days break. However, some guests found the hotel to be a bit aged and a little dated in places, calling for updates and a good paint job. Although the hotel is only rated three stars, guests found their stay to be pleasant overall. However, there were some issues with the facilities and services. Some guests were disappointed with the late check-in time and the room wasn't ready until 4.30. Others complained about the basic amenities in the room, such as the tiny and uncomfortable single bed. The breakfast was deemed 'ok' by some guests, but there were no exceptional comments towards it. Overall, while it may not be the most luxurious hotel, guests can enjoy a quiet stay at the TLH Derwent Hotel, but be aware of the possible limitations of the facilities and services.
The TLH Derwent Hotel, located within the TLH Leisure Resort, offers good disabled access for guests. The hotel has made efforts to provide accessible facilities, although some guests have noted tight hallways and poor disabled facilities. It is worth noting that the hotel is housed in an old building, so there may be limited options for improving accessibility. Despite this, the property is well maintained and accessibility is provided for. A ramp in addition to steps to the reception area would have been preferred by some guests with limited mobility. Guests with disabilities should be aware that there are no safety hand rails in the showers. Overall, the TLH Derwent Hotel is easy accessible, but some improvements could be made to better accommodate guests with disabilities.
The TLH Derwent Hotel boasts a lovely indoor pool, which is just one of the many excellent facilities offered at the hotel. Guests can enjoy the spa, gym and multiple swimming pools including the indoor pool which is perfect for a refreshing swim or a relaxing sauna. The smaller indoor pool is heated perfectly for younger children to enjoy too. However, some guests have noted that the indoor pool is cold and that the rusting around it can make it look dirty. Despite this, many guests have still enjoyed the swimming facilities and would recommend the TLH Derwent Hotel to others. The only downside seems to be the narrow corridors and tired-looking carpets.
Yes, TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort has pool(s) that belong to one or more of the following categories: Heated Pool, Indoor Pool, Outdoor Pool.
Yes, a spa is available at TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort.
No, TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort doesn't allow dogs.
Yes, parking facilities are available at TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort.
Yes, TLH Derwent Hotel - TLH Leisure, Entertainment and Spa Resort has a gym.
