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The Heritage Hotel

Torquay , Shedden Hill (Show on Map)

7.9

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Heritage Hotel in Torquay is a great choice for those looking for a fantastic location with stunning views of the ocean and seafront. The hotel is conveniently situated close to various local amenities, including the Rivierra centre, the theatre and a variety of restaurants. While the breakfast is a mixed bag, some guests found it to be excellent with a good variety of options and freshly cooked items. The rooms are generally spacious, clean and comfortable with good sized ensuites and views overlooking Torbay. The staff are exceptional with guests praising their friendliness, politeness and willingness to accommodate any requests. The swimming pool is a good option for those who don't mind limited availability and an occasional lack of cleanliness. The hotel is perfect for beach lovers looking to enjoy a relaxing getaway with its prime location just steps away from the beach and the bay. Parking can be limited during peak times, but there are several options available. The hotel is also located close to several restaurants and bars, making it an easy stroll back to the room after a night out. The beds are a mixed bag with some guests finding them comfortable and others finding them too hard or low. Overall, The Heritage Hotel is a great choice for those looking for a convenient location with stunning views and exceptional staff.
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Categories

Hotel near Golf Courses

Hotel near The Beach

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

Indoor Pool

Hotel with Parking

Accessible Hotel

3-Star Hotel

Hotel with Indoor Pool

Room Types

Double or Twin Room This spacious room has sea views (where available) and a flat-screen TV with satellite channels. There is also a seating area and a work desk.

Triple Room (3 Adults or 2 Adults + 1 Child) This large room has sea views (where available) and includes an en suite bathroom with bath and shower. It also features a seating area with a flat-screen TV and a work desk. Put-up beds are available on request.

Quadruple Room (4 Adults) This spacious room has a sea view (where available) and includes an en suite bathroom with a bathtub. It also features a flat-screen TV with satellite channels, and a seating area.

Standard Family Room This spacious room offers sea views (where available) and includes an en suite bathroom with bath and shower. There is a seating area with table and chairs and a flat-screen TV with satellite channels.

Superior Double Room This double room has sea views (where available), a private entrance, seating area and satellite TV.

About The Heritage Hotel

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Guest Reviews

7.9

Good

Location

Guests of The Heritage Hotel consistently rave about its fantastic location in Torquay. The hotel boasts stunning views of the ocean and seafront, which many guests have been able to enjoy from their rooms. The hotel is conveniently situated close to various local amenities, including the Rivierra centre, the theatre and a variety of restaurants. Some guests even describe the location as one of the best in Torquay. Overall, most guests agree that The Heritage Hotel is ideally located for anyone looking to explore the area while enjoying lovely views and convenient access to everything Torquay has to offer.

Breakfast

The breakfast at The Heritage Hotel, according to guest reviews, is a mixed bag. Some guests found it to be very disappointing with limited choices, items not being replenished and having to pay extra for certain items. However, others found it to be excellent with a good variety of options and freshly cooked items. The full English breakfast was a highlight for many, being hot and plentiful. Breakfast is served self-service style and some guests appreciated the option to have it in the conservatory overlooking the beach or in the bar/pub. The staff is friendly and helpful during breakfast and parking is plentiful. Overall, while some guests may not have had the best breakfast experience at The Heritage Hotel, others found it to be delicious and satisfying.

Rooms

Guests of The Heritage Hotel have mixed opinions when it comes to their rooms. Many reviewers describe the rooms as spacious, clean and comfortable with good sized ensuites and views overlooking Torbay. Several guests enjoyed large room sizes with complimentary toiletries and sea views. However, others noted that although the rooms were clean, the decor was a bit dated and some found their rooms to be below basic for the price. A few guests also reported issues with temperature control and heating with some rooms being too warm or too cold. Despite some minor drawbacks, many guests seemed to find the accommodations comfortable and welcoming.

Beds

The Heritage Hotel is a mixed bag when it comes to beds according to guest reviews. Some guests rave about the comfortable beds and soft pillows, while others found them too hard or low. A common complaint among guests was that the double beds were too small for two people. However, there were also guests who were impressed with the staff and the comfortable beds and some even said that they were great. Unfortunately, a few guests also found the beds to be hard, lumpy or covered in hair. Despite some inconsistencies, the hotel's location was praised and there were plenty of comfy beds to be found among the reviews.

Cleanliness

The Heritage Hotel boasts of spacious and well-presented rooms that are both comfortable and clean. Overall, the hotel is clean and tidy with guests praising the cleanliness of their rooms. While some guests did experience issues with cleaning, most guests describe the hotel as very clean, spotless and well-maintained. Some guests even found their rooms bigger and better than expected with stunning views of the sea. Despite some minor issues, the cleanliness of the hotel and rooms is a plus and contributes to its good value.

Staff

The Heritage Hotel boasts an excellent staff, as pointed out by countless satisfied guests. Visitors can expect to be welcomed by a warm and friendly team right from the get-go with the receptionist on arrival being very helpful. The staff are praised for their friendliness, politeness and willingness to accommodate any requests, making for a fantastic guest experience. Some guests even go as far as to single out specific staff members for praise, such as the amazing breakfast lady or the incredible lady who checked them in. From the hotel manageress to the housekeepers, every member of staff is described as lovely, polite and helpful. Guests will be impressed with how the staff seem to go out of their way to help and their friendly attitude ensures that there is a lively, pleasant atmosphere throughout the hotel. Overall, the staff at The Heritage Hotel are worth a special mention, as their exceptional service and warm nature truly set this hotel apart.

Pool

For those looking to take a dip during their stay, The Heritage Hotel offers a swimming pool. However, guests should be aware that there is an extra charge to use the pool and availability is limited. Opening times are restricted to before breakfast and late in the evening, which wasn't advertised beforehand. Additionally, some guests noted that they had to walk through the bar area to access the pool, which may not be ideal for those seeking a more relaxing atmosphere.

Despite some limitations with availability, those who did use the pool generally found it to be a good experience. However, cleanliness was a concern for some with one reviewer describing the pool as "disgusting." Additionally, the jacuzzi was found to be empty and full of scum.

It's worth noting that access to leisure facilities in general was limited and the swimming pool had to be booked ahead of time since it was open to the public as well as hotel guests. Overall, while the pool may not be the highlight of a stay at The Heritage Hotel, it's still a good option for those who don't mind limited availability and an occasional lack of cleanliness.

Beach

The Heritage Hotel is the perfect destination for beach lovers looking to enjoy a relaxing getaway. With its prime location just steps away from the beach and the bay, guests can easily enjoy the sun, sand and sea to their heart's content. The views are simply breathtaking and staying in one of the seaview rooms offers stunning panoramic views of the coastline. Wake up to a delicious breakfast served in the conservatory, overlooking the beach. The location is also convenient with easy access to other restaurants just a little walk away. Whether you're strolling along the beach, admiring the lovely views or simply relaxing, The Heritage Hotel offers the perfect beachside retreat for all.

Parking

One of the considerations for travelers when choosing accommodation is the availability of parking. At The Heritage Hotel, there are just about enough car park spaces, but during peak times, it can be limited. Fortunately, visitors have several options for parking, including free parking and pay and display next door. However, some guests found it not really fair to have to pay for parking at the hotel itself.

For those who managed to secure a spot, they found that the car park was well-lit and in front of the hotel, making it easily accessible. Others also mentioned that there is additional parking over the road and that finding a space was easy. However, some did note that the parking can be a bit tight, so drivers may need to be careful when maneuvering their vehicles.

Unfortunately, there were instances where guests arrived late to find no available parking spaces, which can be frustrating. Some also voiced concerns about the parking policy, wherein those who come for a drink get priority over residents who paid to stay at the hotel. Lastly, guests should also be aware that the parking is limited and the hotel reserves the right to clamp cars that are not from residents. Despite these minor issues, there is plenty of parking available at The Heritage Hotel.

Nightlife

The Heritage Hotel in Torquay is an ideal stay for those looking for a night out in town. The hotel is located close to several restaurants and bars, making it an easy stroll back to the room after a drink or two. However, guests have reported mixed experiences with the hotel's own bar and party scene. While some loved the bar/club and found it great, others reported being disappointed with the bar closing early, around half 8, on certain nights during their stay. Noise from parties and loud music/singing disrupted sleep on more than one occasion with some parties going on until late in the night (11.30pm). Unfortunately, some guests were also disappointed to find no entertainment, despite it being listed on the website. Despite this, others appreciated the fact that they could easily access a nearby pub, but the noise levels at night resembled busy chain pubs like Wetherspoon. Overall, while there are some mixed reviews regarding the nightlife around the hotel, guests who prioritize being close to town and don't mind some noise may find The Heritage Hotel to be an enjoyable stay.

Yes, The Heritage Hotel has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at The Heritage Hotel.

No, The Heritage Hotel doesn't allow dogs.

Yes, parking facilities are available at The Heritage Hotel.

No, The Heritage Hotel doesn't have a gym.

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