Relais St Eloi, Sure Hotel Collection by Best Western
Tours, 8, Rue Giraudeau47.388094,0.676509(Show on Map)
7.8
Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesThu, 27 Aug - Fri, 28 Aug27 Aug - 28 Aug
1 Room2 Guests
Info
Summary of reviews
Summarized by AI
Relais St Eloi, Sure Hotel Collection by Best Western (Inter-Hotel) garners a positive overall reception, particularly praised for its superb location. Situated centrally, the hotel is within comfortable walking distance to the city center, old town and key attractions, making it suitable for both leisure and business travelers. Guests appreciate its easy access to public transportation and the added convenience of parking facilities.
Guests consistently commend the breakfast buffet for its abundance, variety and quality. The spread includes a range of fresh pastries, breads, cold cuts and both hot and cold options, served in a clean dining area by friendly staff. Despite minor complaints about pricing and occasional organizational hiccups, the breakfast experience offers great value for money.
Dinner at the hotel also receives favorable reviews. Visitors enjoy well-prepared and varied meals with the convenience of dining options available until 11:00 PM either in the restaurant, bar or their rooms. While there are occasional remarks about portion sizes and service speed, the overall dining experience is positive.
Many guests find the rooms to be clean, comfortable and stylishly decorated. Effective soundproofing ensures a quiet stay, contributing to a good night’s sleep. However, some guests note that the rooms and bathrooms can be on the smaller side with occasional mentions of outdated decor and specific maintenance issues.
The cleanliness of the hotel is frequently highlighted with both rooms and common areas well-maintained by a commendable housekeeping team. Although there are minor complaints about particular issues like dirty carpets or musty odors, the hotel's overall hygiene standards are praised.
The staff at The Originals City, Au Relais Saint-Éloi stand out for their friendliness and professionalism, enhancing the guest experience significantly. From the efficient receptionists to the helpful housekeeping team, the staff's positive and supportive attitude dominates the reviews.
The presence of free WiFi is appreciated, although opinions on its reliability and strength are mixed. While some guests report good connectivity, others face issues with weak or unavailable signals, indicating a need for potential improvement.
The gym, though small, is positively received by guests who find it a useful amenity. The secure parking options, including an underground garage, are noted for their security despite being tight for larger vehicles. Free parking on surrounding streets offers a convenient alternative for guests.
Families find the hotel welcoming with comfortable family rooms available, though space can be a bit tight. The friendly staff and cozy atmosphere ensure that families enjoy a pleasant stay. The quality of the beds is mostly praised with many guests finding them comfortable and conducive to a good night's sleep. Mixed feedback on bed sizes and firmness indicates some variability, but the majority of reviews are positive.
Overall, The Originals City, Au Relais Saint-Éloi in Tours provides a well-rounded and affordable three-star experience, highlighted by its excellent location, commendable service and value-for-money offerings. Minor areas of improvement do not overshadow the hotel's strengths, making it a preferred choice for many travelers visiting Tours.
Categories
Free Wi-Fi
AI-generatedThis hotel, located in Tours, provides complimentary Wi-Fi. Situated on Rue Giraudeau, it offers convenient access to local attractions.
Parking
AI-generatedThis hotel offers private underground parking which can be reserved. This is a significant advantage for a centrally located hotel, ensuring parking availability.
Cheap
AI-generatedThis hotel offers a convenient location in Tours. It provides comfortable rooms and essential amenities for a pleasant stay. It is a suitable option for budget-conscious travelers.
3 Star
AI-generatedThis hotel offers a comfortable stay with good value for money. Its location provides easy access to city attractions. Guests appreciate the friendly atmosphere and clean rooms.
Honeymoon
Family
Business
Accessible
Gym
Room Types
King Suite with Sofa Bed - Non-SmokingAir conditioning, a tea and coffee maker and a safe deposit box are offered in this suite. The unit has 2 beds.
Standard Queen Room - Non-SmokingThe double room features air conditioning, a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Comfort Queen Room with Courtyard View - Non-SmokingThe double room offers air conditioning, a tea and coffee maker and a safe deposit box. The unit has 1 bed.
Family Room with One Queen Bed and One Single Bed - Mezzanine/Non-SmokingAir conditioning, a tea and coffee maker and a safe deposit box are offered in this family room. The unit has 2 beds.
Standard Queen Room with Walk-In Shower - Disability Access/Non-SmokingThis double room is air-conditioned and features a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Family Room with One Queen Bed and One Double Bed - Courtyard View/Mezzanine/Non-SmokingThe family room features air conditioning, a tea and coffee maker and a safe deposit box. The unit has 2 beds.
Standard Twin Room - Non-SmokingThis air-conditioned double room features a tea and coffee maker and a safe deposit box. The unit offers 2 beds.
Executive Queen Room with Sofa Bed - Non-SmokingThis air-conditioned triple room features a tea and coffee maker and a safe deposit box. The unit offers 2 beds.
Suite with One Queen Bed and One Single Bed - Non-SmokingThe suite offers air conditioning, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.
Suite with One King Bed and Two Single Beds - Non-SmokingThis air-conditioned suite features a tea and coffee maker and a safe deposit box. The unit offers 3 beds.
Guest Reviews
7.8
Good
Review Summaries
Summarized by AI
Location
Guests of Relais St Eloi, Sure Hotel Collection by Best Western (Inter-Hotel) consistently praise its superb location, which is central and conveniently close to the city center, the old town and the historic heart of Tours. Visitors appreciate that the main attractions, including restaurants, shops and vibrant nightlife, are within a comfortable walking distance—typically around 10 to 15 minutes on foot. The hotel's placement next to key bus stops and its easy access to the train station enhance its appeal, making it suitable for exploring both the city and the wider region. Additionally, the presence of parking facilities and a quiet, cozy environment contribute to its favorable reception. The strategic setting makes it an ideal choice for both leisure and business travelers looking to make the most of their stay in Tours. Overall, the location of The Originals City, Au Relais Saint-Éloi offers a blend of convenience, accessibility and tranquility that meets the needs of a diverse range of guests.
Breakfast
At The Originals City, Au Relais Saint-Éloi in Tours, the breakfast experience is consistently highlighted by guests for its excellence. The buffet-style breakfast is noted for being abundant, varied and of high quality. Visitors frequently describe the breakfast as generous with a wide array of choices ranging from fresh pastries, breads and cold cuts, to both hot and cold options. Guests appreciate the plentiful servings and the attention to detail in both the presentation and the variety offered.
Many reviews emphasize the freshness and deliciousness of the breakfast items, which include both sweet and savory options. The staff's friendly service and the cleanliness of the dining area further enhance the overall breakfast experience. Despite a few comments regarding the price or occasional organizational issues, the overwhelming consensus is that the breakfast at this hotel offers great value for money. Whether you're looking to start your day with a hearty meal or a light bite, the breakfast at The Originals City, Au Relais Saint-Éloi, seems to cater well to diverse tastes and preferences.
Dinner
The Originals City, Au Relais Saint-Éloi in Tours offers a notable dining experience that many guests have found delightful during their stay. Conveniently located within walking distance from the train station and the charming old town of Tours, the hotel provides a convenient on-site dining option which appeals to visitors looking to unwind after a day of exploration. The restaurant serves good-quality meals with a varied dinner buffet that many have found delicious and well-prepared.
Guests particularly appreciated the flexibility of dining either in the restaurant, the bar or even in the comfort of their room with service available until 11:00 PM. Such options are not only convenient but also cater to those who prefer a quieter meal setting. The evening meals have generally been praised for their quality, presentation and reasonable pricing. Many mentioned that the dishes were well-cooked, delicious and that the chef performs excellently in the kitchen.
However, it’s worth noting that some guests found the meal portions insufficient and the prices a bit high, leaving them wanting more. Additionally, there were occasional remarks about the restaurant service being either too slow or overly fast, as well as the need for dinner reservations due to full bookings. Despite these minor setbacks, the overall consensus highlights a pleasant dining experience with the food and service often exceeding expectations.
In summary, dining at The Originals City, Au Relais Saint-Éloi provides a satisfying blend of good food, attentive service and a cozy atmosphere, making it a solid choice for hotel guests looking to enjoy a nice meal without venturing far.
Rooms
The guest reviews of 'Relais St Eloi, Sure Hotel Collection by Best Western' highlight a mix of both positive and critical observations. On the positive side, many guests found the rooms to be clean, comfortable and well-decorated. The decor of the rooms is described as stylish and functional with some rooms being quite spacious and equipped with modern amenities like good air conditioning and comfortable bedding. The soundproofing appears to be effective as several reviews noted the rooms were quiet, ensuring a good night's sleep. The hotel also offers room service, which adds to the overall convenience.
However, numerous guests pointed out that the rooms tend to be on the smaller side with some describing them as cramped, especially the bathrooms. Instances of outdated decor and insufficient lighting were also mentioned. Some rooms had issues such as noisy environments due to proximity to the elevator or street views and a few guests reported cleanliness concerns. Despite these drawbacks, the overall sentiment suggests that the rooms, while compact, are adequate for short stays and offer good value for money.
Beds
The beds at Relais St Eloi, Sure Hotel Collection by Best Western (Inter-Hotel) are predominantly praised for their comfort. Many guests found the mattresses to be comfortable and conducive to a good night's sleep. The bedding is often described as high-quality, clean and well-maintained, contributing to an overall pleasant rest experience.
The rooms feature large beds that are notably appreciated with some mentioning they are big enough to accommodate two people comfortably. However, it is also noted that some beds are narrower and smaller, leading to mixed experiences regarding bed size. Despite this, the majority of reviews highlight the beds as being very comfortable and conducive to a deep sleep with mentions of super comfortable beds and excellent bedding.
There are a few mentions of issues such as sagging mattresses, overly soft or firm beds and some discomfort due to loose mattress covers. Some guests found the beds to be average or in need of upgrading with instances of inconsistent bed quality within the same room. However, these negative comments are outnumbered by the positive feedback.
Overall, guests seem to appreciate the comfort and cleanliness of the beds, making the hotel a reliable choice for a restful stay.
Cleanliness
Relais St Eloi, Sure Hotel Collection by Best Western generally receives praise for its cleanliness and comfort across guest reviews. Many visitors highlight the hotel and rooms as clean, well-maintained and tidy. Cleanliness extends to the bathrooms, which are frequently described as functional and exceptionally clean. The staff is also often commended for maintaining the overall cleanliness and being helpful.
The rooms, described as small by several guests, are consistently noted for being clean and comfortable. Many reviewers appreciate the hotel's quiet ambiance and impeccable hygiene. The establishment itself is repeatedly called very clean with the housekeeping staff doing a commendable job of keeping both the rooms and common areas tidy.
Despite the overall positive remarks, there are occasional complaints about specific issues such as dirty carpets, musty odors and some signs of aging paint. A few guests pointed out inadequate bathroom cleaning and instances of mold or dust. Some also mentioned that the rooms could benefit from better amenities like shampoo and conditioner and a fridge, which was notably missed. Additionally, noise disturbances from outside the hotel were mentioned by a few guests.
Overall, Relais St Eloi, Sure Hotel Collection by Best Western is well-regarded for its cleanliness and friendly staff, offering a comfortable stay with only minor areas in need of improvement.
Staff
The staff at The Originals City, Au Relais Saint-Éloi in Tours have garnered overwhelmingly positive feedback from guests, who consistently praised their friendliness and professionalism. From the moment of arrival, guests noted a warm and welcoming atmosphere, supported by a courteous and attentive team eager to accommodate any request. The night staff, in particular, received commendation for their helpfulness and flexibility regarding late arrivals. Numerous mentions highlighted the staff's kindness, availability and willingness to provide useful information, ensuring a smooth and pleasant experience.
Receptionists were frequently described as professional, kind and responsive, contributing to an efficient check-in process and providing excellent recommendations for local dining. The housekeeping team was also appreciated for their prompt and thorough service.
Overall, the hotel staff's positive, courteous and supportive behavior significantly enhances the guest experience at The Originals City, making it a preferred choice for many travelers.
Wi-Fi
Many guests have highlighted the presence of free WiFi at Relais St Eloi, Sure Hotel Collection by Best Western. Some found the WiFi to be working well with decent quality and good signal strength. However, several guests faced issues with the connectivity, noting that the WiFi signal was often weak, unreliable or completely unavailable in their rooms. The system appears to be somewhat outdated and the hotel may have issues with providing consistent WiFi reception. Additionally, there were instances where no WiFi password was provided. Despite these shortcomings, the availability of free WiFi in public areas and some rooms is appreciated.
The overall sentiment is mixed with positive remarks focusing on the convenience of free WiFi and occasional mentions of good signal strength, contrasting with frequent reports of poor connection quality and limited access.
Gym
Relais St Eloi, Sure Hotel Collection by Best Western, provides a gym that has received positive feedback from its guests. Described as an intimate and very good space, the gym offers complimentary facilities that several guests found to be a bonus during their stay. Though not large, its small size doesn't detract from its usefulness, making it a convenient option for those looking to maintain their fitness routine. The gym is located next to the hotel, adding to its accessibility and ease of use.
Parking
The parking situation at 'Relais St Eloi, Sure Hotel Collection by Best Western (Inter-Hotel)' garnered mixed feedback but leans towards the positive when focusing on security and multiple options. The hotel offers secure underground parking, though it can be quite tight and narrow, making it particularly challenging for larger vehicles and SUVs. The cost of parking ranges from €9 to €12 per day, which some guests find expensive. However, the security of the parking garage is appreciated, providing peace of mind for those who use it.
There are often limited spots available in the underground garage, so reserving a spot might be necessary and the garage is best suited for small cars due to the cramped conditions. For those who find the garage unsuitable or pricey, there is free parking available on the surrounding streets, which many guests found convenient and easily accessible. Additionally, the presence of garage parking for bikes adds to the amenities offered.
Overall, while some guests noted difficulties with the tight access and high costs, the availability of secure parking options both within the hotel and in nearby locations appears to meet the needs of most travelers. The central location of the hotel also ensures that parking options, despite their limitations, provide reasonable convenience for guests.
Family
At The Originals City, Au Relais Saint-Éloi in Tours, families can expect a welcoming and friendly atmosphere perfect for a calm and peaceful family getaway. The hotel provides comfortable family rooms which are great for accommodating up to four people, although some guests found the rooms to be on the smaller side for family trips. A notable feature is the mezzanine in family rooms, which many children enjoy, but parents should be aware of the steep stairs, which might not be ideal for very young kids. Despite this, families have appreciated the pleasant rooms and the hotel's quaint character.
Staff members are helpful and create a family-friendly environment. While the hotel is particularly suited for families and offers adequate space for parents and children, it might not be the best choice for adults or couples seeking more privacy. Overall, the hotel is a lovely accommodation option for families planning a weekend stay or exploring the Tours area with children.
3 Star
Travelers visiting Relais St Eloi, Sure Hotel Collection by Best Western, will find that this three-star hotel offers a balanced experience with an emphasis on affordability. The reviews repeatedly highlight its excellent value for money, making it an attractive option for budget-conscious visitors. However, the hotel does show signs of aging with some guests noting that it feels a bit outdated and could benefit from renovation.
While the hotel's facilities and services are generally satisfactory for its rating, there are some areas that need attention, such as cleanliness in the bathrooms and minor maintenance issues. Despite these drawbacks, the overall assessment is that the hotel delivers decent amenities for its category, even if some aspects seem more aligned with a three-star standard.
Guest opinions are varied on whether the establishment truly merits its three-star designation. Some see it as deserving of better recognition due to its value proposition, while others feel that the quality of service and room conditions do not fully meet three-star expectations. The rooms, in particular, are frequently described as small, which might be a consideration for those who prioritize spacious accommodations.
In summary, Relais St Eloi, Sure Hotel Collection by Best Western, provides good value for its price range and fulfills the basic expectations of a three-star hotel, though guests looking for more updated facilities and larger rooms may find it slightly lacking.
Business
The Originals City, Au Relais Saint-Éloi in Tours generally caters well to business travelers. Its proximity to training locations and the city center makes it a convenient choice for professionals attending conferences or business meetings. The hotel is described as perfect for a business trip with many reviewers recommending it for this purpose. Despite some criticism regarding the size and functionality of the office space, the hotel is still considered functional for business travel. Additional positive notes include good service and great value for money, contributing to successful business trips.
Accessible
The Originals City, Au Relais Saint-Éloi, in Tours offers a variety of accessibility features for guests with disabilities. The hotel's location is central, making it easy to access shopping areas, transportation options and city activities. The building includes ramp access and an elevator, which simplifies mobility within the premises. Guests have noted that the hotel is good for disabled visitors with some rooms specifically equipped for disabled children.
However, there are mixed reviews regarding the bathrooms with some guests mentioning minimalist designs that may not fully cater to accessibility needs. Despite these concerns, the reception area is easily accessible and the overall facilities, including parking and bicycle storage, contribute to a comfortable stay. The hotel also offers bike rentals and babysitting services, which enhance its family-friendly appeal. While the structure is old, it is described as suitable for different types of guests, including those with disabilities.
Honeymoon
The Originals City, Au Relais Saint-Éloi in Tours offers a romantic setting ideal for a honeymoon, characterized by a cozy atmosphere. Guests appreciate the lovely intimate environment, making it suitable for a romantic getaway. Although some reviews suggest it may not provide sufficient intimacy for all honeymooners and advise caution for couples looking for a more private experience, the hotel's overall ambiance still garners positive remarks for those seeking a romantic stay.
FAQ
No, Relais St Eloi, Sure Hotel Collection by Best Western doesn't have any pool.
No, a spa isn't available at Relais St Eloi, Sure Hotel Collection by Best Western.
No, Relais St Eloi, Sure Hotel Collection by Best Western doesn't allow dogs.
Yes, parking facilities are available at Relais St Eloi, Sure Hotel Collection by Best Western.
Yes, Relais St Eloi, Sure Hotel Collection by Best Western has a gym.
