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Hilton Garden Inn Detroit Troy

Troy , 200 Wilshire Drive (Show on Map)

7.7

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Hilton Garden Inn Detroit Troy is a comfortable and secure hotel located in a great spot. While some reviews mentioned dated rooms and carpet stains, most guests praised the overall cleanliness and modernity of the rooms. The beds were mostly comfortable and guests appreciated the desk for working and phones for communication. The hotel was described as clean, bright and modern by most guests, although a few mentioned that the cleaning could have been better. The staff received mixed feedback with some guests praising them for being amazing, kind and helpful, while others encountered unfriendly and rude front desk staff. The pool received mixed reviews with some guests enjoying it and others having issues with the timings. Overall, the Hilton Garden Inn Detroit Troy is a mostly clean and comfortable place to stay with a highlight being the pool area for many guests.
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Categories

Hotel Taking Steps Towards Sustainability

Family Friendly Hotel

Hotel with Swimming Pool

Indoor Pool

Business Hotel

Accessible Hotel

Hotel with Gym

3-Star Hotel

Hotel with Indoor Pool

Room Types

King Room The unit offers 1 bed.

Premium King Room This double room features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

King Room with Accessible Tub - Mobility Access This double room offers a tea and coffee maker and a flat-screen TV. The unit offers 1 bed.

King Room - Hearing Access The spacious double room offers air conditioning, a seating area, a safe deposit box, as well as a TV with cable channels. The unit has 1 bed.

Double Room with Two Double Beds - Non-Smoking This quadruple room features a tea and coffee maker and a flat-screen TV. The unit has 2 beds.

Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access This quadruple room offers a tea and coffee maker and a flat-screen TV. The unit has 2 beds.

Queen Room with Two Queen Beds - Hearing Access This quadruple room provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.

About Hilton Garden Inn Detroit Troy

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Guest Reviews

7.7

Good

Rooms

The Hilton Garden Inn Detroit Troy is a nice facility located in a great spot that provides a comfortable and secure stay. Though some reviews mentioned the rooms seeming a little dated and having carpet stains, the overall cleanliness and modernity of the rooms were praised. The beds were mostly comfortable, but some guests experienced disappointments with overbooking and lack of reduction in price. Some reviews also mentioned the need for more towels in the room and proper shower door functioning, but the toiletries, furniture, lighting and room temperature control were all great. Guests appreciated the desk for working and phones for communication. Overall, staying at this hotel was a fabulous and awesome experience with a quiet atmosphere.

Cleanliness

Guests who have recently stayed at the Hilton Garden Inn Detroit Troy have shared their thoughts on the cleanliness of the hotel. Many remarked on the hotel's comfort and quietness and several specifically mentioned the comfort of the beds. The hotel was described as clean, bright and modern by most guests with some saying it was nice and clean. However, a few guests mentioned that they felt the cleaning could have been better with issues such as stained carpets or dirty floors being reported. One guest even found a dirty black sock in their room. Despite some issues, overall the hotel seems to be a mostly clean and comfortable place to stay.

Staff

Based on the guest reviews, the staff at Hilton Garden Inn Detroit Troy received mixed feedback. Some guests praised the staff for being amazing, kind, helpful and quick to attend to their needs. They also enjoyed the fantastic pool and amazing breakfast with friendly staff. However, some guests encountered unfriendly and rude front desk staff who seemed annoyed with their questions. One guest even described their entire stay as bad due to the rude staff and not getting the reserved room. Nonetheless, some staff members stood out, such as Peter and Stella, who were awesome and so helpful respectively. The check-in staff, including the associate and manager Mark, were also great and made guests feel welcome and important.

Pool

Guests of the Hilton Garden Inn Detroit Troy hotel had a mixed experience with the pool. Some had great things to say about it, including how fantastic it was and how much they and their families enjoyed using it. Others, however, had issues with the timings with some finding that the staff had given them incorrect information. Nonetheless, many people enjoyed using the hot tub and appreciated the friendly staff. Anyone seeking a hotel with a pool in this area should keep this feedback in mind and be sure to check the signage for accurate opening times. Overall, the rooms were nice and the pool area was a highlight for many who stayed here.

Yes, Hilton Garden Inn Detroit Troy has pool(s) that belong to one or more of the following categories: Indoor Pool.

No, a spa isn't available at Hilton Garden Inn Detroit Troy.

No, Hilton Garden Inn Detroit Troy doesn't allow dogs.

No, parking facilities aren't available at Hilton Garden Inn Detroit Troy.

Yes, Hilton Garden Inn Detroit Troy has a gym.

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