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Dreams Tulum Resort & Spa

Tulum , Carretera Chetumal Puerto Juarez Km 236.7 Tankah (Show on Map)

7.2

Good

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Summary of reviewsDreams Tulum Resort & Spa is a top-notch resort, praised by guests for its beautiful location on the beach with stunning ocean views, amazing architecture that blends with the backdrop of Tulum and priority given to security. While the breakfast received mixed reviews, the majority of guests enjoyed the buffet and the variety of continental restaurants offered. The dining experience overall had mixed reviews with some guests raving about the food and others finding it mediocre or poor. The rooms are spacious, clean and comfortable, even though some guests experienced issues with maintenance. The resort is well-maintained and clean, despite some negative comments about room maintenance and seagrass on the beach. The staff is friendly, professional and outstanding with many guests praising their polite, helpful and entertaining nature. The pool and beach areas are beautiful and well-maintained, perfect for relaxing and enjoying the vacation. The resort is also family-friendly with facilities and activities for kids. While some guests complained about certain issues, overall, Dreams Tulum Resort & Spa is an exceptional five-star resort offering amazing amenities and services for a luxurious and enjoyable stay.
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Categories

Luxury Resort

Resort near Golf Courses

Beachfront Resort

Resort near The Beach

Resort Taking Steps Towards Sustainability

Resort for Honeymoon

Resort with Spa

Family Friendly Resort

Romantic Resort

Resort with Swimming Pool

Heated Pool Children's Pool Outdoor Pool

Business Resort

Resort with Parking

Accessible Resort

Resort with Gym

Resort with Tennis Courts

5-Star Resort

Resort with Outdoor Pool

Resort with Children's Pool

Resort with Heated Pool

Room Types

Deluxe Garden View Double This room features a private furnished balcony or terrace with a hammock and views of the garden. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.

Junior Suite Garden Double This room features a private furnished balcony or terrace with hammock and views of the garden. The marble bathroom offers 2 sinks, a hot tub and there is a spacious living room with a sofa. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.

Preferred Club Junior Suite Ocean Double This room features a private furnished balcony or terrace with a hammock and views of the ocean. The marble bathroom offers 2 sinks, a hot tub and there is a spacious living room with sofa. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.

Deluxe Ocean View Double This room features a private furnished balcony or terrace with a hammock and views of the ocean. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.

Deluxe Adult Garden Double Located in an exclusive Adults-Only, secluded section of the resort, this rooms features a private furnished balcony or terrace with a hammock and views of the garden.

Preferred Club Junior Suite Ocean Front Double The junior suite offers a separate living area with a sofa, private concierge services, ocean front views, private balcony or terrace.

Preferred Club Deluxe Swimout Garden Double This room features a private furnished terrace with direct access to the swimming pool that flows to each patio. The marble bathroom offers double sinks and there is a spacious living room with two sofas. Preferred Club privileges include private check-in and check-out with concierge services, private beach area, upgraded mini-bar, hot tub in select rooms, daily continental breakfast, afternoon hot and cold hors d’oeuvres, desserts and drinks in private lounge.

Deluxe Garden View Triple This rooms features a king-size bed or double beds, a private, furnished balcony or terrace with hammock and views of the lush gardens. There is the option to connect rooms.

Deluxe Ocean View Triple This rooms features a king-size bed or double beds, a private, furnished balcony or terrace with hammock and views of the lush gardens. There is the option to connect rooms.

Preferred Club Deluxe Adult Swimout Garden Double This room in the adults-only section boasts contemporary decor, king or two double beds, bathroom, double sink, private terrace and a beautiful direct swim-out access to a refreshing swimming pool that flows to each private patio. Built in the shape of old haciendas centering the garden and plaza with a fountain and benches creating a sense of old México. Bar service by the pools.

Preferred Club Deluxe Adult Swimout Garden Triple This room in the adults-only section boasts contemporary decor, king or two double beds, bathroom, double sink, private terrace and a beautiful direct swim-out access to a refreshing swimming pool that flows to each private patio. Built in the shape of old haciendas centering the garden and plaza with a fountain and benches creating a sense of old México. Bar service by the pools.

Preferred Club Honeymoon Suite Ocean Front This double room features a balcony, iPod dock and tile/marble floor. In addition to all of the above amenities this Preferred Club Honeymoon Suite offers contemporary décor, king size bed and separate living area with a sofa, in either ocean view and garden view, marble bathroom with shower and hydrotub and telephone extension in the bathroom, walk-in closet, double sink, private concierge service, private balcony or terrace. Located rooms facing the pool and beach, this section is next to the main plaza and the restaurant area.

Preferred Club Hacienda Suite Triple This double room has a balcony, iPod dock and DVD player. In addition to all of the above amenities this Hacienda Suite, hardwood floors and contemporary décor, a king bed or double bed, bathroom with shower and hydrotub, private concierge service and partial ocean view. These suites are ideally above the Coco Café and the Preferred Club, next to the main plaza and restaurant area.

Deal of the Day Triple This double room features a balcony, bathrobe and private entrance. Standard room has contemporary décor. In addition to all of the above amenities this room offers, a king size bed or two double beds, bathroom with shower, garden view, private balcony or terrace with hammock. Located in buildings built in the shape of haciendas centering the beautiful, lush gardens

Deluxe Adult Garden Triple This double room has a balcony, air conditioning and bathrobe. Located in an exclusive Adults-Only, secluded section of the resort, this rooms features a king-size bed, a private, furnished balcony or terrace with hammock and views of the lush gardens. There is the option to connect rooms.

Junior Suite Garden Triple This rooms features a king-size bed or two double beds, a private, furnished balcony or terrace with hammock and views of the lush gardens. The marble bathroom offers 2 sinks, a hot tub and there is a spacious living room with sofa. There is the option to connect rooms. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.

Preferred Club Junior Suite Ocean Triple This room features a king-size bed or two double beds, a private, furnished balcony or terrace with hammock and views of the ocean. The marble bathroom offers 2 sinks, a hot tub and there is a spacious area with sofa. There is the option to connect rooms. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.

Preferred Club Deluxe Swimout Garden Triple This room features a king-size bed, a private, furnished terrace with direct swim-out access to a swimming pool that flows to each patio. The marble bathroom offers a double sink and there is a spacious living room with two sofas. There is the option to connect rooms. Preferred Club privileges such as: personalized check-in and checkout with concierge service, private beach area, upgraded mini-bar service, Hot Tub in select rooms, daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge, among others.

Preferred Club Junior Suite Ocean Front Triple In addition to all of the above amenities this Junior Suite offers contemporary decor, king bed, separate living area with sofa, marble bathroom with shower and hydrotub, double sink, and telephone extension in the bathroom, private concierge service, ocean front views, private balcony or terrace. These rooms are in buildings of rooms facing the pool and beach. This section is next to the main plaza and restaurant area.

Deal of the Day Double Standard room has contemporary décor. In addition to all of the above amenities this room offers, a king size bed or two double beds, bathroom with shower, garden view, private balcony or terrace with hammock. Located in buildings built in the shape of haciendas centering the beautiful, lush gardens

Preferred Club Hacienda Suite Double In addition to all of the above amenities this Hacienda Suite, hardwood floors and contemporary décor, a king bed or double bed, bathroom with shower and hydrotub, private concierge service and partial ocean view. These suites are ideally above the Coco Café and the Preferred Club, next to the main plaza and restaurant area.

Deluxe Garden View King Standard room has contemporary décor. In addition to all of the above amenities this room offers, a king size bed or two double beds, bathroom with shower, garden view, private balcony or terrace with hammock. Located in buildings built in the shape of haciendas centering the beautiful, lush gardens

Deluxe Adult Garden View King This room boasts contemporary décor in an adults-only section of the resort. In addition to all of the above amenities this room offers, a king size bed or two double beds, bathroom with shower, private balcony or terrace with hammock. Adults can enjoy a quaint section of the resort with views of the beautiful, lush gardens.

Deluxe Ocean View King In addition to all of the above amenities, this standard room offers contemporary décor, a king bed or two double beds, bathroom with bath tub, ocean view and private balcony with hammock (except the 3rd floor rooms). Located in the most secluded section of the resort, and provides an impeccable view of the Caribbean Sea.

Junior Suite Garden View King This rooms features a king-size bed or two double beds, a private, furnished balcony or terrace with hammock and views of the lush gardens. The marble bathroom offers 2 sinks, a hot tub and there is a spacious living room with sofa. There is the option to connect rooms. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.

Preferred Club Junior Suite Ocean View King This room features a king-size bed or two double beds, a private, furnished balcony or terrace with hammock and views of the ocean. The marble bathroom offers 2 sinks, a hot tub and there is a spacious area with sofa. There is the option to connect rooms. Guests receive coupons redeemable for spa services and dinner and wine at available restaurants.

Preferred Club Junior Suite Ocean Front King In addition to all of the above amenities this Junior Suite offers contemporary decor, king bed or two double beds, separate living area with sofa, marble bathroom with shower and hydrotub, double sink, and telephone extension in the bathroom, private concierge service, ocean front views, private balcony or terrace. These rooms are in buildings of rooms facing the pool and beach. This section is next to the main plaza and restaurant area.

Preferred Club Deluxe Swimout Garden King This room features a king-size bed, a private, furnished terrace with direct swim-out access to a swimming pool that flows to each patio. The marble bathroom offers a double sink and there is a living room with two sofas. There is the option to connect rooms. Preferred Club privileges such as: - Personalized check-in and checkout - Concierge service - Private beach area - Upgraded mini-bar service - Hot tub in select rooms - Daily continental breakfast - Afternoon hot and cold appetizers - Desserts - Liquors in private lounge

Preferred Club Deluxe Swimout Adult Garden King This room in the adults-only section boasts contemporary decor, king or two double beds, bathroom, double sink, private terrace and a beautiful direct swim-out access to a refreshing swimming pool that flows to each private patio. Built in the shape of old haciendas centering the garden and plaza with a fountain and benches creating a sense of old México. Bar service by the pools

Deluxe Junior Garden View King The spacious double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Preferred Club Junior Suite Garden View King Guests will have a special experience as this double room features a hot tub. The spacious double room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.

Preferred Club Junior Suite Garden View Double This double room features a hot tub. The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

Preferred Club Junior Suite Garden View Triple This double room's special feature is the hot tub. The spacious double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a walk-in shower. The unit offers 2 beds.

Breakfast Plan Deluxe Garden View King Offering a tea and coffee maker, a seating area and a wardrobe, this double room includes a private bathroom. The spacious double room offers air conditioning, a private entrance and garden views. The unit has 1 bed.

Breakfast Plan Deluxe Garden View Double Offering a tea and coffee maker, a seating area and a wardrobe, this double room includes a private bathroom. The spacious double room offers air conditioning, a private entrance and garden views. The unit has 2 beds.

Breakfast Plan Junior Suite Garden View King Boasting a private entrance, this spacious suite also includes 1 bedroom, 1 bathroom and a seating area. This suite is air-conditioned and has a tea and coffee maker, a wardrobe and garden views. The unit has 1 bed.

Breakfast Plan Junior Suite Garden View Double Featuring a private entrance, this spacious suite also comprises 1 bedroom, 1 bathroom and a seating area. This suite is air-conditioned and features a tea and coffee maker, a wardrobe and garden views. The unit offers 2 beds.

Family Suite Boasting a private entrance, this spacious suite also features 2 bedrooms, a seating area and 2 bathrooms with a walk-in shower and a bath. The air-conditioned suite features a flat-screen TV with cable channels, a minibar, a tea and coffee maker, a wardrobe as well as garden views. The unit has 3 beds.

Deluxe King Room The spa bath is the standout feature of this double room. The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

Deluxe Double Room The spa bath is a top feature of this double room. The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

Deluxe Triple Room This triple room's special feature is the spa bath. The spacious triple room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

About Dreams Tulum Resort & Spa

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Guest Reviews

7.2

Good

Location

Dreams Tulum Resort & Spa boasts a beautiful location right on the beach with stunning ocean views from some of the rooms. The hotel is in close proximity to many activities and restaurants, making it the perfect spot for tourists looking to explore Tulum. The beach access is beautiful with a lovely jungle garden, although some guests mentioned that the beach itself can be rocky. Despite this, the location is praised as lovely and perfect for relaxation. The hotel's architecture and landscape blend beautifully with the backdrop of Tulum, which is a sight to behold. Security is a priority here, making guests feel safe and secure during their stay. While not as close to downtown Tulum as some might have hoped, the hotel is still conveniently located just a few minutes' cab ride away. The location is ideal for those looking to rest and unwind in a peaceful and isolated spot. Overall, guests agree that the location and facilities at Dreams Tulum Resort & Spa are top-notch.

Breakfast

Dreams Tulum Resort & Spa offers an all-inclusive breakfast that has received mixed reviews from guests. Many guests enjoyed the buffet and appreciated the nice variety of continental restaurants on-site. The orange juice was praised as very good and many guests enjoyed the option of smoothies. Some guests, however, found the breakfast to be underwhelming and in need of improvement - especially for those who stayed multiple nights and found that the menu stayed the same each day. While some guests found the food to be excellent and varied, others noted that the buffet was poor or the food was not good at all. Despite this, the resort's great location and excellent staff made for a wonderful stay overall.

Dinner

Dreams Tulum Resort & Spa offers guests various dining options, including specialty restaurants and a buffet for dinner and breakfast. While some guests found the food to be below expectations and mediocre at best, others raved about how amazing the food was. The French restaurant received high praise, but the Chinese restaurant and sushi bar were disappointing for some. The seafood offerings were not to everyone's taste with some complaining about the quality and taste. The buffet dinner was by far the best for some guests. The limited scheduling of restaurants and closure of some shops was a downside for a few. However, the food selection was amazing for others. Unfortunately, a few guests reported inedible and disgusting food and there were concerns about parasites in the seafood. Some felt that the quality and diversity of the restaurant offer were low and that not much was included in the price. Overall, the reviews were mixed, but the majority of guests enjoyed their dining experience at Dreams Tulum Resort & Spa.

Rooms

Dreams Tulum Resort & Spa offers a variety of large and well-equipped rooms with balconies in Mexican traditional style and interiors. While some guests reported aging buildings and worn furniture, the majority enjoyed comfortable and clean rooms with luxurious touches. The spacious rooms, comfortable beds and good room size were frequently mentioned. Some guests had issues with maintenance, such as leaky refrigerators and broken beds, but staff was responsive to requests for repairs. Others noted areas in need of updating, like tired decor and semi-functional amenities. However, guests enjoyed the security and reasonable location of the hotel, as well as the excellent facilities and food offered. While there were some issues with cleanliness, many guests were satisfied overall with their rooms at Dreams Tulum Resort & Spa.

Beds

Dreams Tulum Resort & Spa offers guests a comfortable and peaceful stay with wonderful amenities and friendly staff. The rooms are spacious and comfortable with massive and beautiful beds that provide a great night's sleep. While there were some minor issues with broken beds in certain areas, most guests found the beds to be very comfortable. The only negative comments concerned some rooms being small and lacking charm. However, overall, guests were impressed with the resort and would recommend it for a relaxing and enjoyable getaway.

Cleanliness

Dreams Tulum Resort & Spa is a well-maintained and clean property that offers a beautiful and relaxing stay. Despite some negative comments in regards to room maintenance, housekeeping and seagrass on the beach, the majority of guests are impressed by the cleanliness of the resort. Common areas and pools were kept clean and the staff was friendly and accommodating. Rooms were generally clean and spacious, although some guests noted that they were not cleaned daily. While there were a few maintenance issues such as broken floors and old facilities, the feedback overall is positive when it comes to cleanliness.

Staff

Dreams Tulum Resort & Spa boasts a team of friendly, professional and outstanding staff in its guest reviews. Guests praise the polite, helpful and entertaining nature of the staff with a particular shout-out to Nellalyy concierge, Ana the beach waitress and Horacio the coach. The front desk staff have been described as excellent with guests having amazing experiences with AMATAR. The entertainment staff and the team of recreation have been highly praised while the cleaning staff always went beyond to provide extra towels or assistance. While some reviews have complained about poor service or ignored requests, the majority describe the staff as the highlight of their stay. Overall, guests appreciated the attentive and friendly nature of the staff throughout the hotel, making their stay enjoyable and memorable.

Pool

Dreams Tulum Resort & Spa boasts a beautiful pool area with plenty of space for guests to relax and enjoy their vacation. While some guests reported difficulty finding sunbeds and towels on occasion, the overall cleanliness of the pools was praised. The resort offers excellent food and entertainment options, including a swim-up bar serving high-quality food. The pool directly in front of some of the rooms was a favorite among guests thanks to exceptional personalized service from the concierge. The VIP preferred beach area was another highlight of the property. Some guests reported issues with cleanliness and maintenance of the swim-up bar and some pools but overall, Dreams Tulum Resort & Spa provides an enjoyable and convenient pool experience.

Beach

Dreams Tulum Resort & Spa boasts a beautiful beachfront that guests love. The beach is clean and spacious, perfect for walking miles and miles while enjoying the stunning surroundings. With a perfect location just a few steps away from the beach, this resort is an ideal location for a relaxing getaway. While some guests did not find the beach to be nice due to rocks and algae, many others found it well-maintained and beautiful with clear, turquoise waters. The private beach area adds to the exclusivity of this resort, which has colonial-style facilities that are simply beautiful. Overall, the beach at Dreams Tulum Resort & Spa is a major highlight of the stay with most guests giving positive reviews.

Family

Dreams Tulum Resort & Spa is a great destination for families and spouses who want to spend quality time together. The hotel offers excellent facilities, including a kids club with small water slides and various sweets, such as marshmallows and a chocolate fountain. Guests rave about the wonderful family-friendly atmosphere and the activities for kids with one reviewer mentioning their daughter's love for the kids club. Although one guest mentioned an issue with the lack of a proper bed for their child, overall, the hotel is widely considered a great place for family vacations.

5 Star

Dreams Tulum Resort & Spa offers exceptional facilities and services, making it a perfect destination for a dream vacation. Despite some negative reviews claiming it falls short of a five-star hotel, the majority of guests praise the amazing amenities and staff. The hotel is clean, comfortable and offers an outstanding experience overall. Vacationers find the resort to be a true heaven with everything being spectacular. Despite some disappointment expressed by certain guests, the hotel deserves its five stars and is a great option for a luxurious stay in Tulum.

Yes, Dreams Tulum Resort & Spa has pool(s) that belong to one or more of the following categories: Heated Pool, Children's Pool, Outdoor Pool.

Yes, a spa is available at Dreams Tulum Resort & Spa.

No, Dreams Tulum Resort & Spa doesn't allow dogs.

Yes, parking facilities are available at Dreams Tulum Resort & Spa.

Yes, Dreams Tulum Resort & Spa has a gym.

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