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Era Hotel & Spa Tulum

Tulum , Calle 6 Sur, Entre 7 Sur Y 5 Sur, La Veleta (Show on Map)

8.6

Very Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsEra Hotel & Spa Tulum is a stunning and stylish hotel ideal for those looking for a peaceful location to explore Tulum. Guests appreciate the proximity to local bars and restaurants and the free bike rentals for convenient exploration. While the breakfast received mixed reviews, guests appreciate the quality and taste of the food. The hotel boasts beautiful and spacious rooms with contemporary decor with high standards of cleanliness throughout the hotel. The staff is highly praised for their friendly, helpful and attentive service. The pool and spa are highlights of the hotel with guests calling the spa one of the best massages they've ever had. The bedding is comfortable and conducive to a good night's sleep. While some guests express skepticism regarding the price, most agree that Era Hotel & Spa Tulum is a great option in Tulum. The outdoor pool receives high praise from guests for its beauty, cleanliness and tranquility, making it a must-visit for those visiting Tulum. The hotel is recommended for a memorable and romantic trip with your loved one.
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Categories

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Hotel with Spa

Family Friendly Hotel

Romantic Hotel

Hotel with Swimming Pool

Outdoor Pool

Business Hotel

Hotel with Parking

Small Hotel

Hotel for Yoga

4-Star Hotel

Hotel with Outdoor Pool

Room Types

Standard King Room The double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 1 bed.

King Room with Balcony The double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Superior King Room The double room provides air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Family Suite This air-conditioned family room features a desk, an outdoor dining area, garden views and a private bathroom. The unit offers 2 beds.

Apartment with Garden View Boasting a private entrance, this air-conditioned apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The apartment's kitchen, which has a refrigerator and kitchenware, is available for cooking and storing food. The apartment features a minibar, a coffee machine, a seating area as well as a terrace with garden views. The unit has 2 beds.

About Era Hotel & Spa Tulum

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Guest Reviews

8.6

Very Good

Location

The Era Hotel & Spa Tulum is located in a peaceful area surrounded by quaint shops and restaurants, but still close enough to the center of Tulum. Guests love the location for its access to local bars and restaurants and the free bike rentals allow for easy exploration of Tulum and the surrounding area. While some guests found the hotel to be slightly far from the beach or center of town, others appreciated the quiet location away from the tourist crowds. Overall, the hotel is great for those looking to explore Tulum and its local offerings.

Breakfast

The breakfast at Era Hotel & Spa Tulum received mixed reviews from guests. Some found it to be too basic with a limited choice and small portions, while others loved the delicious variety of options served. Some guests had to go to a neighboring restaurant for breakfast, while others had the option to have it delivered to their room. Despite some negative comments about the breakfast, many guests appreciated the quality and taste of the food. Overall, while the breakfast is not perfect, there are some delicious offerings and satisfying meal options available to start your day.

Rooms

Era Hotel & Spa Tulum boasts beautiful and spacious rooms with contemporary decor and well-thought-out layouts, some featuring direct access to the central pool. Guests describe the rooms as lovely, clean, comfortable and well-equipped, featuring comfortable beds and dreamy showers. The hotel is decorated with taste and attention is given to every detail. While some mention a lack of cleanliness or smell in some rooms, most guests praise the rooms' cleanliness and design. Some guests mention a lack of wardrobe space, no TV in the room and a strong air conditioning system. Overall, the hotel and its rooms are gorgeous, comfortable and cozy, featuring a tranquil and soundproof ambiance.

Beds

If a comfortable bed is key to your hotel stay, Era Hotel & Spa Tulum has received positive reviews on the quality of their bedding. Many guests describe the bed as spacious and comfortable with some even calling it "very comfortable" or "extremely comfortable". Despite a few complaints of hard beds, the majority of reviews regard the bedding as comfortable and conducive to a good night's sleep. In addition, guests have noticed that noise was not an issue and the mattresses were not creaky or uncomfortable, despite some initial concerns based on previous reviews. Overall, the bedding at Era Hotel & Spa Tulum seems to be well-maintained and comfortable.

Cleanliness

The Era Hotel & Spa Tulum boasts of high cleanliness and maintenance standards as noted by its guests. Most of the reviews rave about how the hotel is well-maintained, immaculate and sparkling clean. The hotel has a nice ambiance, accentuated by a well-kept pool and garden. The personnel are all friendly and courteous, while the rooms are spacious, comfortable, stylishly designed and impeccably finished. Notably, the maintenance staff, ground-keeping staff and housekeeping staff work really hard to maintain the hotel's high standards. Though there are negative comments regarding occasional power and water outages, dirty and dusty rooms and mold growth on some parts of the hotel, these are outweighed by the great reviews of the hotel's cleanliness, highlighting that the guests have daily cleaning being done to a high standard. Overall, Era Hotel & Spa Tulum is a beautiful, comfortable and clean hotel that's worth a visit.

Staff

The staff at Era Hotel & Spa Tulum has received numerous positive reviews from guests with words such as friendly, helpful and attentive used to describe the service. Guests appreciated the warm welcome and helpful tips from Anola and other staff members, who were always willing to assist with anything they needed. The maintenance, housekeeping and ground keeping staff were also commended for their hard work in ensuring the hotel was kept to a high standard. Some guests also mentioned that the staff helped with arranging transportation and booked activities for them. While a few negative reviews popped up on the staff being rude and unaccommodating, most guests praised the team for being fantastic and providing top-notch customer service. Overall, the staff at Era Hotel & Spa Tulum were highly lauded for their kindness, attentiveness and professionalism.

Wi-Fi

The Era Hotel & Spa Tulum is a great place to stay if you require a stable internet connection during your travels. Although some guests noted that the wifi can be suboptimal at times, others have had a good experience with the hotel's internet capabilities. While there were reports of internet downtime due to power outages, the convenient local guide that was sent through WhatsApp helped guests stay connected to the outside world. Overall, while the wifi may not be perfect, the Era Hotel & Spa Tulum is a fantastic option for those looking for a reliable and convenient stay.

Spa

Era Hotel & Spa Tulum boasts a luxurious spa that many guests have praised in their reviews. Despite the occasional closure of the spa, guests can receive information about the prices through WhatsApp. One guest specifically booked a "deep tissue massage" at an advertised price of 1470 Mexican pesos. While some guests found the spa to be slightly overpriced, others found it amazing and relaxing. The decor, spa staff and small spa pool also received positive feedback. Additionally, guests can enjoy breakfast in their rooms and swim in the pool. The spa at Era Hotel & Spa Tulum is highly recommended with one guest even calling it one of the best massages they've ever had.

Pool

The Era Hotel & Spa Tulum boasts a beautiful and well-maintained spacious pool surrounded by lush greenery. Guests love the relaxing outdoor environment and the balcony overlooking the pool. The hotel's decor, staff and rooms are also highly rated. However, some guests noted that during their stay, the pool was undergoing maintenance and there were not enough chairs available. Some also felt that the pool area could benefit from a bar for cocktails. Overall, the pool is a highlight of the hotel with guests appreciating its cleanliness and lovely design.

4 Star

Looking for a charming and stylish hotel with great value in Tulum? Era Hotel & Spa might be exactly what you need! Despite a few negative reviews claiming that the hotel might not be deserving of its 4-star rating, the vast majority of guests have expressed their satisfaction with the high-quality facilities and services. The hotel boasts beautifully designed rooms and a well-maintained outdoor area. Moreover, guests have praised the concept and the excellent value for money. While some have expressed skepticism regarding the price, most agree that Era Hotel & Spa is a great option in Tulum.

Outdoor Pool

Era Hotel & Spa Tulum boasts of an impressive outdoor pool, which guests describe as beautiful and grande. The pool area is a perfect spot for relaxation, surrounded by lush gardens that create an idyllic setting. Many guests love the balcony overlooking the pool, while others rave about the direct pool access from their well-decorated and spacious rooms with comfortable bedding. The pool is regularly cleaned, ensuring its cleanliness at all times. In short, the hotel's pool is a paradise-like oasis - a garden of Eden - where guests can unwind and soak up the sun in a peaceful environment. Overall, the Era Hotel & Spa Tulum's outdoor pool receives high praise from guests for its beauty, cleanliness and tranquility, making it a must-visit for those visiting Tulum.

Romantic

If you're looking for a romantic getaway, Era Hotel & Spa Tulum might just be the perfect destination for you. The hotel and rooms are decorated with taste and have their own charm. For added intimacy, they offer breakfast in your room. Many reviewers have had amazing experiences, including honeymooners receiving a personalized letter and bottle of wine. The hotel is great for all types of guests, but especially couples looking for a relaxing and romantic stay. The staff, including ANOLA who speaks French (a rarity in Mexico), is welcoming and helpful. The hotel is just as charming as the photos on the website and is highly recommended for a memorable trip with your loved one.

Yes, Era Hotel & Spa Tulum has pool(s) that belong to one or more of the following categories: Outdoor Pool.

Yes, a spa is available at Era Hotel & Spa Tulum.

No, Era Hotel & Spa Tulum doesn't allow dogs.

Yes, parking facilities are available at Era Hotel & Spa Tulum.

No, Era Hotel & Spa Tulum doesn't have a gym.

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