Holiday Inn Tuxtla Gutierrez by IHG, consistently impresses its guests with its prime location, superior service and comfortable accommodations, making it a standout choice for visitors to the area. The hotel's central spot, conveniently close to a shopping plaza, various restaurants and banks on a main avenue, enhances both urban convenience and comfort, proving ideal for business and leisure travelers alike.
The breakfast experience at the hotel is generally well-received. Guests enjoy the delicious buffet highlighted by fresh and tasty fruits and juices, supported by a friendly and attentive dining staff. However, some guests face inconsistencies in booking inclusion and occasionally find the service crowded.
The spacious, comfortable and clean rooms significantly contribute to a pleasant stay. Guests find the beds particularly comfortable with high-quality sheets enhancing restfulness. While the overall room experience is positive, some reviews mention outdated furnishings and occasional maintenance issues. The hotel’s pool is a favorite spot for relaxation, particularly enjoyed by families.
Cleanliness is a strong point with many guests praising the immaculate rooms and the comfort provided by clean and cozy bedding. Despite the property showing signs of age, the high standard of cleanliness and excellent service contribute to a trustworthy and safe environment.
The hotel staff garners overwhelmingly positive feedback, particularly front desk and housekeeping individuals who are often commended for their attention and kindness. Though some guests note occasional unfriendly or hurried interactions at reception, the general consensus remains highly appreciative of the staff's hospitality.
Parking is appreciated for its functionality, though limited capacity and the lack of shade during inclement weather are minor drawbacks. Despite being shared with nearby establishments, guests find value in having a dedicated parking area.
For families, the hotel offers a welcoming and pleasant environment with spacious, family-friendly facilities, including a playground that children enjoy. The attentive staff and overall family-oriented atmosphere make it a top choice for family getaways.
In summary, while the Holiday Inn Tuxtla Gutierrez could benefit from some updates and minor logistical improvements, it provides a comfortable, clean and well-serviced environment, underpinned by an excellent location, making it a highly recommended option for travelers.
Categories
Family
This hotel has the largest outdoor pool in town and spacious gardens. It is located downtown, in front of Plaza Crystal mall, offering easy access to shopping. Kids eat free from the children's menu.
Business
Located next to Caña Hueca Park, this hotel features an outdoor swimming pool, a restaurant, and a 24-hour business center. It offers free parking and Wi-Fi, making it suitable for business travelers.
Parking
Positioned on Boulevard Belisario Dominguez, this Holiday Inn provides parking and modern amenities. It ensures hassle-free parking for guests exploring Tuxtla Gutierrez.
Accessible
Holiday Inn Tuxtla Gutierrez is wheelchair accessible, although limitations may apply.
3 Star
This hotel is centrally situated near Bicentenario Park and offers an outdoor swimming pool and a restaurant. It provides free parking, free Wi-Fi, and a 24-hour business center. The hotel features comfortable, air-conditioned guestrooms with amenities such as a coffee/tea maker.
Honeymoon
Spa
Nightlife
Gym
Room Types
Standard RoomPlease note your room type, including smoking and bedding preference, will be assigned upon arrival and subject to availability.
Each bright, air-conditioned room at Holiday Inn Tuxtla Gutierrez has modern décor. There is free Wi-Fi, a desk, a flat-screen TV and a coffee maker.
Standard King RoomThis bright, air-conditioned room has modern décor. There is free Wi-Fi, a desk, a flat-screen TV and a coffee maker
Standard Double Room with Two Double BedsThis bright, air-conditioned room has modern décor. There is free Wi-Fi, a desk, a flat-screen TV and a coffee maker
Standard King Room with MinibarThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. This double room features a wardrobe, a flat-screen TV with cable channels and outdoor furniture. The unit offers 1 bed.
Executive Double Room with Two Double Beds - Non-SmokingThe spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. Featuring outdoor furniture, this double room also features a wardrobe and a flat-screen TV with cable channels. The unit has 2 beds.
King SuiteThis air-conditioned suite is comprised of a flat-screen TV with cable channels, a private bathroom as well as outdoor furniture. The unit has 2 beds.
Guest Reviews
9.2
Excellent
Review Summaries
Location
Holiday Inn Tuxtla Gutierrez by IHG, boasts an enviable location that consistently impresses its guests. Positioned conveniently close to a shopping plaza and surrounded by a variety of restaurants, the hotel provides easy access to numerous dining and entertainment options. The central location places everything within easy reach, contributing significantly to the guest experience.
Guests repeatedly highlight the excellent location, noting its placement on a main avenue and proximity to Crystal Plaza, restaurants and banks. The surroundings offer a blend of urban convenience and comfort, making it a perfect choice for both business and leisure travelers.
The hotel itself garners praise for its spacious and comfortable rooms, cleanliness and attentive staff. Amenities like the sizable pool and garden area further add to the appeal, making for a relaxing stay. Additional benefits, such as good buffets and immediate room availability upon arrival, enhance the overall guest satisfaction.
In summary, the Holiday Inn Tuxtla Gutierrez combines a prime location with superior service and comfortable accommodations, making it a standout choice for visitors to the area.
Breakfast
The breakfast experience at Holiday Inn Tuxtla Gutierrez by IHG, garners mixed reviews from guests. On the positive side, many guests found the breakfast buffet to be very good with fresh and tasty fruits and juices. The general consensus leans toward the buffet being delicious and offering a wonderful variety of food. Guests appreciated the excellent breakfast menu and the pleasant dining experience, often complimenting the friendly and attentive staff.
However, a number of guests faced issues with breakfast not being included in their booking, despite paying extra for it. Some reviews mention that the breakfast options were limited, consisting only of coffee, fruit, juice and scrambled eggs. The breakfast being offered was sometimes an American breakfast instead of the buffet, which disappointed some guests. Furthermore, there were complaints about breakfast service being crowded and noisy at times, indicating that better crowd management might be necessary.
Overall, while many guests thoroughly enjoyed the breakfast, the experience could be inconsistent and there were several logistic difficulties surrounding breakfast inclusion and service.
Rooms
Holiday Inn Tuxtla Gutierrez receives mixed reviews with a notable emphasis on the overall spaciousness and comfort of its rooms. Guests commonly highlight the rooms as very large, comfortable and clean, which seem to contribute to a pleasant stay experience.
The comfort of the beds consistently receives praise, described as excellent and super comfortable, complemented by good quality sheets. Many guests appreciate the cleanliness maintained by the attentive housekeeping staff, enhancing the comfort factor significantly. The amenities provided at the hotel are well-regarded, contributing to the overall appeal of the rooms and the hotel itself.
However, some reviews point out that the rooms are somewhat outdated with old televisions and occasional issues like musty smells and reports of dampness in certain rooms. These points suggest that while the rooms are generally comfortable, they could benefit from updates and maintenance in some areas.
The hotel's pool is another high point, frequently mentioned alongside the rooms, indicating that it’s a good spot for guests to relax and enjoy, particularly with family.
On the service side, room service portions were noted to be small relative to their price, suggesting a gap between cost and value in that aspect.
Overall, Holiday Inn Tuxtla Gutierrez offers spacious and comfortable rooms with a friendly staff, though a few areas could use improvement to enhance the guest experience further.
Beds
The beds at Holiday Inn Tuxtla Gutierrez by IHG, consistently receive high praise from guests. Many appreciate the very comfortable and soft beds, highlighting the comfort and cleanliness they experience during their stay. The pillows also receive positive mentions for their softness and comfort. However, there is a note about the mattress needing maintenance, suggesting that while the beds are largely satisfactory, occasional upkeep might be needed. Overall, the bed experience is described as very comfortable with special emphasis on the quality of the pillows and bed linens.
Cleanliness
Holiday Inn Tuxtla Gutierrez offers a stay that many guests describe as notably clean and comfortable. Visitors frequently commend the impeccable cleaning of their rooms, highlighting the soft beds and cozy pillows. Many reviews emphasize that everything is always clean, creating a particularly pleasant and comfortable environment.
While the hotel is acknowledged for its cleanliness, some reviews point out that the property and furnishings show signs of age with occasional complaints about stained furniture and the smell of old linens. Despite these minor setbacks, the overall sentiment underscores that the hotel maintains a high standard of cleanliness that meets guest expectations.
Guests appreciate the excellent service and attention to detail, contributing to a trustworthy and safe environment. The clean and comfortable facilities, despite being older, make the hotel a practical choice for many. Overall, the consistent cleanliness, coupled with the comfort of the rooms, adds to the positive experience at Holiday Inn Tuxtla Gutierrez.
Staff
In reflecting on the guest reviews of the Holiday Inn Tuxtla Gutierrez, the majority of feedback regarding the hotel staff is overwhelmingly positive. Visitors frequently highlight the excellent attention and kindness of the front desk staff, particularly mentioning Nora and Miguel for their outstanding service. Sandra from housekeeping also receives praise for her diligent and attentive care. Guests note that the restaurant staff likewise offers excellent treatment, contributing to a pleasant dining experience.
General comments suggest that most staff members display a friendly and helpful attitude, characterized by their willingness to assist and attentiveness to guest needs. This extends to the bellboys, who are commended for their kindness.
However, it is worth mentioning that a few reviews report inconsistencies, particularly with the reception staff. Some guests feel that the reception could be more amiable and efficient, citing experiences where staff appeared unfriendly or in a hurry. Despite these occasional drawbacks, the overall consensus remains positive with many guests appreciating the hospitality and service they received at the hotel.
Parking
The Holiday Inn Tuxtla Gutierrez offers its own parking facilities, which guests have found consistently convenient as they always managed to find a spot. However, the capacity can be limited, especially during events, sometimes necessitating the use of an auxiliary parking area situated outside the hotel. While functional, the parking area lacks shade or a roof, making it less ideal during inclement weather. Additionally, the lot is sometimes shared with patrons of nearby establishments like Vips and a shopping center across the street, which can add to the congestion. Overall, guests appreciate having dedicated parking despite these minor limitations.
Family
The Holiday Inn Tuxtla Gutierrez offers a pleasant experience for families, creating a welcoming atmosphere with spacious, family-friendly facilities. The playground stands out as a favored feature, ensuring kids have their own area to enjoy. Guests appreciate the friendly staff and the overall family-oriented environment, making it an excellent choice for weekend getaways or extended family vacations. Despite some logistical issues like the lack of connecting rooms, the hotel remains a top pick for those traveling with children.
FAQ
No, Holiday Inn Tuxtla Gutierrez by IHG doesn't have any pool.
Yes, a spa is available at Holiday Inn Tuxtla Gutierrez by IHG.
No, Holiday Inn Tuxtla Gutierrez by IHG doesn't allow dogs.
Yes, parking facilities are available at Holiday Inn Tuxtla Gutierrez by IHG.
Yes, Holiday Inn Tuxtla Gutierrez by IHG has a gym.
