Tweed Heads, Corner Griffith & Wharf Street-28.168691,153.542867(Show on Map)
8.2
Very Good
+5 Photos
+5 Photos
+ 3 Photos3
Checkin - Checkout datesSat, 08 Aug - Sun, 09 Aug08 Aug - 09 Aug
1 Room2 Guests
Info
Summary of reviews
Mantra Twin Towns, situated on the Gold Coast, is highly praised for its exceptional location, providing guests with convenience, accessibility and stunning scenic views. With close proximity to the beach, Tweed River and various dining, shopping and entertainment options, visitors can easily explore Coolangatta and Tweed Heads without needing a car. The connectivity to the Twin Towns Service Club via a covered walkway further enhances the guest experience, offering seamless access to conferences, shows and other amenities.
The hotel's breakfast offerings receive consistent acclaim, particularly the buffet, noted for its wide variety, quality and delicious hot and cold options. Excellent staff service and value for money make the breakfast a memorable aspect of the stay. Similarly, the dinner experience benefits from the close connection with the Twin Towns Services Club, providing a range of dining options and exceptional barista service.
Rooms at Mantra Twin Towns are generally clean, tidy and comfortable with many featuring spectacular views of the ocean, river and surrounding greenery. While some rooms are spacious and modern, others could benefit from updates and more thorough cleaning. Despite these occasional issues, the quiet and well-equipped apartments contribute to a relaxing stay.
Guests' experiences with cleanliness vary, but many highlight the efficiency of the housekeeping staff and the overall neatness of the communal areas. However, instances of neglected deep cleaning in certain rooms and a few maintenance issues are noted.
Staff at Mantra Twin Towns are predominantly praised for their friendliness and helpfulness, especially those at the reception and breakfast services. Although there are occasional reports of indifferent or unresponsive service, the majority of interactions enhance guests' experiences.
WiFi service at the hotel is a mixed bag with some guests finding it strong and reliable while others encounter technical and logistical issues, including the inconvenience of paid access and limited data allowances.
Facilities such as the gym, pool and tennis courts add significant value to the guest experience. The gym, while generally appreciated for its cleanliness, could use some equipment updates. The pool area, particularly popular with families, receives positive feedback despite some concerns about temperature control. The tennis courts are well-maintained and provide ample opportunities for recreation.
Parking at Mantra Twin Towns is frequently mentioned as convenient, easy and secure, adding to the overall positive impression of the hotel.
In conclusion, Mantra Twin Towns excels in offering a prime location, impressive breakfast and dinner options and a variety of facilities, making it a solid choice for travelers seeking a blend of convenience and scenic beauty during their stay on the Gold Coast.
Categories
Pool
Mantra Twin Towns features a large outdoor pool with a waterslide, suitable for families and recreational swimming.
Outdoor Pool
Outdoor Pool
This hotel provides both a heated indoor pool and a heated outdoor pool, allowing guests to swim and relax regardless of the weather.
Golf
Honeymoon
Family
Romantic
Free Wi-Fi
Business
Parking
Accessible
Gym
Tennis
Room Types
Two-Bedroom ApartmentThis spacious apartment features 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. Meals can be prepared in the kitchen, which has a refrigerator, a dishwasher, kitchenware and a microwave. A seating area, a desk, a balcony and air conditioning are offered in this apartment. The unit has 2 beds.
One-Bedroom ApartmentThis apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. In the kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. A seating area, a desk, a balcony and air conditioning are provided in this apartment. The unit offers 1 bed.
Two Bedroom Apartment This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the fully equipped kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. A seating area, a desk, a balcony and air conditioning are provided in this apartment. The unit offers 2 beds.
Three-Bedroom ApartmentThis spacious apartment includes 1 living room, 3 separate bedrooms and 2 bathrooms with a bath and free toiletries. In the kitchen, guests will find a refrigerator, a dishwasher, kitchenware and a microwave. A seating area, a desk, a balcony and air conditioning are offered in this apartment. The unit has 4 beds.
StudioThe spacious double room offers air conditioning and a tea and coffee maker, as well as a private bathroom featuring a hairdryer. The unit offers 1 bed.
Two-Bedroom PenthouseMeals can be prepared in the well-fitted kitchen, which comes with a refrigerator, a dishwasher, kitchenware and a microwave. The spacious suite provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer.
Guest Reviews
8.2
Very Good
Review Summaries
Location
Situated on the Gold Coast, Mantra Twin Towns is highly praised for its exceptional location, offering guests the perfect blend of convenience, accessibility and spectacular views. Nestled close to the beach, the hotel provides easy access to both Coolangatta and Tweed Heads, making a car unnecessary for most activities. Guests appreciate its proximity to the Gold Coast airport, making travel seamless. The hotel's ideal setting puts you within walking distance to a range of dining options, shops and vibrant entertainment venues, including the popular Twin Towns Services Club.
The area around Mantra Twin Towns is peaceful yet centrally located, offering a mix of relaxing beachside activities and urban amenities. Visitors can enjoy beautiful views of the ocean, Tweed River and the lush greenery nearby, enhancing their stay experience. The hotel's connectivity via a covered walkway to Twin Towns is particularly beneficial, providing easy access to conferences, shows and dining without venturing far.
The location is described as perfect and superb with everything one might need—cafes, restaurants, parks, shopping centers—within easy reach. Reviewers often highlight how close it is to leisure activities like golf, tennis and walking trails along the coast. All in all, the prime location of Mantra Twin Towns makes it an excellent choice for travelers seeking both convenience and scenic beauty during their stay on the Gold Coast.
Breakfast
Mantra Twin Towns consistently receives high praise for its breakfast offerings from guests. The buffet breakfast stands out as a major highlight, appreciated for its wide variety, quality and delicious options, both hot and cold. Many guests found the breakfast to be excellent, sensational and well worth the money, particularly when included in their stay package. The friendly and helpful breakfast staff also contributed positively to the dining experience.
Guests often remarked on the broad selection of foods available, which provided a great start to their day. The breakfast, frequently described as amazing and fantastic, included delightful options such as great coffee and tasty pastries. The value for money is noteworthy with many commenters highlighting the quality and plentiful offerings of the buffet.
There were a few critiques with some visitors finding the breakfast expensive when not included in the room rate or mentioning specific food items that could be improved. However, these were overshadowed by the numerous positive comments about the overall breakfast experience.
Mantra Twin Towns' breakfast is deemed a memorable aspect of the stay, highly recommended for its variety, quality and exceptional service provided by the staff. If planning a visit, securing a deal with breakfast included is advisable to fully enjoy what’s on offer.
Dinner
Mantra Twin Towns offers a convenient and enjoyable dining experience, primarily thanks to its close connection with the adjacent Twin Towns Services Club. Guests appreciate the variety of dining options available, ranging from casual eateries to more formal restaurant settings. This includes a well-regarded seafood night at the club restaurant. The location itself is perfect for food enthusiasts with numerous cafes and restaurants just a short walk away.
Many guests highlight the excellent access to these dining facilities, noting that it's easy to enjoy breakfast and dinner without needing to leave the premises. The on-site baristas are praised for their skill, enhancing the overall dining experience. Although some guests find the dinner menu can feel repetitive over multiple stays, most agree that the overall quality of food is good.
The restaurant staff receives commendations for their inviting service, contributing to a pleasant evening meal experience whether dining at the on-site restaurant or at the Twin Towns Services Club. The venue also benefits from its convenient location, offering great views and proximity to both dining and entertainment, making it an ideal spot for reunions with friends or a relaxing evening out. Overall, Mantra Twin Towns presents a strong dining experience, bolstered by the variety and quality of its meal offerings and the convenience of its location.
Rooms
Mantra Twin Towns boasts a range of room features that guests have found to be enjoyable, despite a few noted drawbacks. Many reviews highlight the stunning views of the beach, river and ocean from various rooms and balconies, which add a significant appeal for visitors. The rooms are generally described as clean, tidy and comfortable with some recently refurbished to look modern and well-maintained. The spaciousness of the apartments, particularly the two-bedroom configurations, is frequently praised, making them ideal for longer stays or family visits.
However, there are consistent remarks that certain rooms feel small or cramped with older decor and furnishings that could benefit from updating. Some rooms have issues such as unpleasant odors, maintenance needs or a lack of natural sunlight. Notably, several reviewers mentioned the compact nature of studio rooms, which although equipped sufficiently, may not meet everyone's space expectations.
Amenities like balconies and functional kitchen appliances (when in working order) enhance the comfort level and the quietness of the rooms contributes to a relaxing stay. A few guests did experience problems with housekeeping, particularly with rooms not being serviced or cleaned as frequently as desired.
The central location of the hotel, along with easy access to nearby dining and entertainment options, adds to its convenience. Facilities such as pools and parking are well received, although occasional issues like broken appliances or confusion with room specifics were noted.
Overall, the mixture of spacious, well-equipped apartments with picturesque views and convenient location make Mantra Twin Towns a solid choice for many travelers, despite a necessity for occasional updates and improvements in some rooms.
Beds
The beds at Mantra Twin Towns have received a range of feedback from guests. While some guests found the beds to be very comfortable, cozy and even super comfy, others reported a variety of issues that detracted from their experience. Positive remarks highlight supportive and sizable beds, including comfortable king-sized options and lovely plush bedding that some guests appreciated for a good night's sleep.
However, there were numerous complaints regarding the comfort of the beds. Issues such as beds being too hard or too soft were common, along with discomfort arising from the merging of two single beds into one, which often resulted in annoying gaps. Many guests also mentioned outdated or insufficient bedding with some beds only having a sheet and a few old, cold or springy blankets from the wardrobe, which left the nights chilly. Guests frequently noted the beds were either low, lumpy or past their prime, contributing to an uncomfortable resting experience and various beds were criticized for being uneven, worn out or providing inadequate support.
Overall, while there are certainly some high points in bed comfort at Mantra Twin Towns, there appears to be significant room for improvement to ensure a more consistently restful and cozy stay for all visitors.
Cleanliness
Mantra Twin Towns offers a mixed experience when it comes to cleanliness with numerous guests praising the hotel for its clean and comfortable rooms, modern facilities and diligent housekeeping staff who ensure rooms are thoroughly cleaned daily. Many guests found the rooms and apartments to be very clean, tidy and well-maintained with special mentions of scrupulously clean spaces and spotless amenities. The spa pool and communal areas often receive positive feedback for their neatness.
However, some guests encountered issues that detracted from their stay. Common complaints include embedded dirt around carpet edges, soap scum and mould in bathrooms, indicating the need for deeper cleaning in certain areas. A few reviews highlighted problems such as dirty floor mats, stained towels and dusty furnishings. Several guests also mentioned unpleasant odors in the rooms, including mouldy smells and stale air.
Furthermore, a number of guests noted that their rooms were not serviced daily and limited cleaning services were provided during longer stays. Instances of outdated or worn furniture, broken fixtures and dirty kitchen utensils also came up in some reviews. Despite these occasional shortcomings, the general consensus points towards a predominantly clean and comfortable experience at Mantra Twin Towns, bolstered by its great location and views.
Staff
The staff at Mantra Twin Towns have received mixed reviews from guests with a predominant emphasis on their friendliness and helpfulness. Many visitors praised the staff for being welcoming, attentive and accommodating. There were numerous mentions of the staff being exceptionally friendly, particularly those at the reception and breakfast. Specific compliments were directed toward individuals such as Matt the Duty Manager and a housekeeper who went out of their way to assist guests. The front desk and cleaning teams were often described as efficient and kind.
However, there were also criticisms regarding staff behavior with some guests encountering indifferent, unresponsive or even rude service, particularly at the reception. A few guests noted that the reception staff could sometimes be uninterested and inattentive, leading to unsatisfactory check-in experiences. Additionally, there were instances where the staff seemed overworked or stressed, contributing to delays and a lack of attentiveness.
Overall, while many guests appreciated the staff’s efforts and acknowledged their hard work, there is room for improvement in consistency and customer service, especially during peak times. The positive interactions generally highlighted the warm and helpful nature of the staff, which significantly enhanced guests' stays.
Wi-Fi
Visitors to Mantra Twin Towns have shared mixed experiences regarding the hotel's WiFi service. On the positive side, some guests mentioned encountering good, strong and high-speed wifi with fast service, which can make a significant difference for those who are dependent on a stable internet connection. However, numerous reviews highlighted several issues with the WiFi system.
A recurring theme among the reviews is the inconvenience of having to pay extra for WiFi with charges around $15 for 3GB or needing to be an Accor member for free access. Many guests found the WiFi system to be archaic and difficult to connect to, often requiring frequent re-logging or being limited in access. Several reviews reported cases of the WiFi being inaccessible, unreliable or outright not working, leading some guests to resort to using their mobile hotspots.
Moreover, some users pointed out that the WiFi codes provided had to be renewed multiple times during their stay. The limited data allowance of 1GB per day was another common grievance, adding to the overall dissatisfaction. Overall, while there were instances of strong connections and fast service, many guests found the WiFi service at Mantra Twin Towns lacking with numerous technical and logistical issues that could benefit from improvement.
Gym
Mantra Twin Towns offers a range of facilities, including a gym, which is appreciated for being clean and accessible. Many guests found the gym to be good, some even describing it as great. However, a few pointed out that the equipment is old and the space can feel cramped. The gym lacks some basic amenities like towels and antibacterial wipes. While the gym meets general expectations, there is room for improvement in updating the equipment and providing additional conveniences. Overall, the gym adds value to the stay but would benefit from some upgrades.
Pool
Mantra Twin Towns boasts an impressive array of pool facilities, catering to both adults and children. Guests appreciate the well-maintained indoor and outdoor pools, which are perfect for laps or leisurely swimming. The outdoor pool, in particular, is highlighted for its ample size. Families find the pool and spa areas a hit with children especially enjoying the pools, spa and mini golf options.
While many guests commend the pools for being clean and lovely, there are some concerns about the temperature of the indoor pool, often described as too cold, which may not meet expectations for warmth during cooler seasons. The facilities, which include both pools and a spa, are generally well-liked, though some sporadic issues with cleanliness and maintenance have been noted.
Overall, the pools at Mantra Twin Towns are a significant draw for visitors, offering a pleasant experience for both relaxation and family fun, despite occasional lapses in temperature control and cleanliness.
Tennis
Mantra Twin Towns offers a wealth of facilities that cater to sports enthusiasts, particularly tennis players. Guests frequently mention the convenience and accessibility of the tennis courts, which are noted to be in good condition and clean. With two tennis courts available, visitors have ample opportunity to engage in the sport. Additionally, the courts are described as springy, which likely enhances the playing experience.
The hotel provides the necessary equipment, such as rackets and balls, although there were some concerns about the condition of these items. Despite this, the availability and quality of the courts seem to contribute positively to guests' stays. Families, in particular, appreciate the recreational options with kids especially enjoying the tennis facilities. Alongside tennis, guests can also indulge in mini golf and a pool, ensuring a range of activities to suit different interests.
Overall, the tennis courts at Mantra Twin Towns are a standout feature, offering guests a convenient and enjoyable way to stay active during their visit.
Parking
Mantra Twin Towns offers a range of parking options that guests frequently highlight as a notable feature of their stay. Many reviews mention convenient, easy and secure parking, which contributes to an overall stress-free experience. Guests appreciate the complimentary parking that is available and the undercover and underground parking options provide added protection and security for vehicles.
The location's parking facilities are well-regarded with ample spaces underneath the building ensuring that guests usually find it easy to park close to the lifts and main entrances. Despite some comments about complicated carport systems and the occasional lack of signage, the general consensus is that the parking is well-organized and a positive attribute of the hotel.
There are, however, a few criticisms about the parking system being unclear or complicated and rare occasions when no guaranteed car parking space was available. Some guests noted that the initial parking experience upon arrival could be improved with better accessibility signage and clearer instructions. A few found the parking situation challenging due to insufficient space or construction-related noise.
Overall, Mantra Twin Towns’ parking receives positive feedback for being free, secure and conveniently located, enhancing the overall stay for many guests.
Family
Mantra Twin Towns emerges as a fantastic destination for families, offering a range of engaging activities for kids and a truly family-friendly environment. Parents appreciate the proximity to the beach and various food outlets, enhancing the experience for all age groups. The spacious and newly renovated rooms, including family rooms, provide a comfortable stay. Notably, many families highlight the enjoyment their grandkids experienced, making it an ideal spot for family reunions or vacations.
The resort’s convenience shines through with its short walk to the beach and access to a family restaurant and bakery, ensuring diverse dining options that cater to both kids and adults. The penthouse with ample space, stands out as a luxurious choice for larger families. Despite a few hiccups like missing beds for children and noise from occasional parties, overall satisfaction remains high.
Mantra Twin Towns also promises excellent service with smooth checking in and out and a friendly staff always ready to assist. However, some reviews note the need for additional facilities specifically designed for young children and better security measures around balconies and the carpark.
In conclusion, numerous families plan to return to Mantra Twin Towns, underscoring its strong appeal as a family-centric destination.
Golf
Mantra Twin Towns offers a prime location for golf enthusiasts with convenient access to several well-maintained golf courses nearby. These courses not only provide enjoyable and scenic views but are also designed to be children-friendly, making them suitable for families. Additionally, guests can enjoy mini golf options close to the hotel with local mini putt and mini putt-putt options adding a fun and playful twist to traditional golfing activities. The nearby golf club also adds to the appeal for those looking to enhance their golfing experience. All in all, the golf amenities around Mantra Twin Towns cater to a variety of preferences, ensuring both serious golfers and families have entertaining options to choose from.
Business
Mantra Twin Towns offers a convenient option for business travelers, particularly due to its proximity to the conference center and nearby business hubs. The hotel provides functional meeting rooms and fast internet services, which are highly valued by those traveling for corporate purposes. Guests have found the hotel to be clean and comfortable with a responsive and well-organized reception team.
However, while the staff are noted to be polite, accommodating and friendly, there are areas for improvement. The check-in process can be stressful and time-consuming with some reports of up to 35-minute waits. Additionally, handling errors related to business amenities and a lack of response to requests and concerns have been highlighted as points of dissatisfaction.
Some operational issues, such as scheduled maintenance affecting air conditioning, have resulted in uncomfortable stays, which is a significant drawback for guests needing restful nights between busy work schedules. The limited abilities of the concierge services to cater specifically to business needs have also been noted.
Overall, while Mantra Twin Towns is located in a holiday destination, it provides reasonable services and facilities for business travelers. Enhancing check-in efficiency, improving response times to requests and expanding concierge services could further boost its appeal to corporate clients.
Accessible
Mantra Twin Towns is highly regarded for its accessibility features, making it a suitable choice for guests with disabilities. The hotel offers convenient access throughout with many guests finding it very accessible to the lift. Its location further enhances its appeal, providing easy access to nearby amenities and attractions. Clean and well-maintained, the hotel includes specific rooms designed for disabled guests, ensuring a comfortable stay. Additionally, accessible parking facilities are available, adding to the overall convenience. For those requiring extra features, the option to book a wheelchair-accessible apartment is also available, demonstrating Mantra Twin Towns' commitment to accommodating all visitors.
Outdoor Pool
Mantra Twin Towns features an outdoor pool that has received positive remarks from guests. The pool is described as very good and lovely, providing both adequate space and amenities. Guests appreciate the availability and access with some mentioning the added benefit of it being heated. The hotel also offers both outdoor and indoor pools, making it versatile for various weather conditions. Overall, despite a couple of unusual mentions, the pool area is seen as a highlight of the hotel experience.
Honeymoon
Mantra Twin Towns offers appealing options for honeymooners, making it worth considering for a romantic getaway. The hotel features exclusive honeymoon suites that provide a perfect blend of comfort and luxury. Guests can unwind in the honeymoon spa, which offers a range of relaxing treatments designed to rejuvenate couples. The accommodations also include honeymoon balconies, ideal for enjoying tranquil moments together. For those seeking adventure, the hotel provides romantic jetskiing experiences. The sunsets viewed from the property add to the romantic ambiance, creating memorable moments for newlyweds. Additionally, the hotel offers comprehensive honeymoon packages tailored to meet the specific needs of couples, ensuring a seamless and delightful experience.
Romantic
Mantra Twin Towns emerges as an ideal spot for a romantic getaway, frequently highlighted for its magnificent views and excellent facilities. The hotel provides a peaceful and romantic setting that is perfect for special occasions like anniversaries. Guests appreciate the lovely views and romantic balconies that offer a serene escape. The romantic ambiance is complemented by activities such as honeymoon jetskiing, making it perfect for couples seeking both relaxation and adventure. With its consistently romantic views and quiet charm, it is a fitting choice for those looking to celebrate love.
FAQ
Yes, Mantra Twin Towns has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mantra Twin Towns.
No, Mantra Twin Towns doesn't allow dogs.
Yes, parking facilities are available at Mantra Twin Towns.
