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Lancaster Hotel

Uxbridge , Brunel University London (Show on Map)

7.6

Good

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1 room2 guests 1 room, 2 guests

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Summary of reviewsThe Lancaster Hotel is located in a quiet part of Brunel University's campus, providing convenient access to transportation. Guests had mixed experiences with the breakfast and dinner offerings with some finding the food subpar and overpriced, while others enjoyed their meals. The rooms received varied reviews with some guests finding them spacious and clean, while others found them small and outdated. The hotel's cleanliness was praised by many guests, as was the exceptional staff who went out of their way to make guests feel welcome. The hotel's wifi and spa facilities received mixed reviews, while the parking situation was also a mixed bag. The hotel is rated closer to three stars than five with some guests finding it a passable budget option while others were disappointed with the lack of amenities and poor customer service.
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Categories

Hotel near Golf Courses

Hotel with Spa

Family Friendly Hotel

Hotel with Parking

Accessible Hotel

Hotel with Gym

3-Star Hotel

Room Types

Deluxe Double Room This room features free WiFi, a private bathroom and tea/coffee making facilities.

Small Double Room This smaller room has a double bed, wardrobe, tea/coffee making facilities as well as an en-suite bathroom with shower. Free WiFi is also available.

About Lancaster Hotel

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Guest Reviews

7.6

Good

Location

The Lancaster Hotel is located in a quiet part of Brunel University's campus and provides convenient access to transportation. Whether you're looking for quick access to Heathrow airport or central London, buses and tube stations are nearby. If you're driving, there's secure safe free parking available on the premises. While the location may not be ideal for those who want immediate access to the tube, the hotel is perfectly situated for those working or visiting Brunel University. The hotel is also a great value for its convenient location and all its offerings, including friendly and helpful staff. Overall, guests were pleased with the hotel's superb location and easy access to transportation.

Breakfast

The breakfast at the Lancaster Hotel received mixed reviews from guests. Some raved about the huge selection of tea and great tea bags offered, while others were disappointed with the dry beans, hash browns, sausage and mushrooms, describing the meal as awful. One guest noted that the breakfast buffet could be bought separately or included in the room rate with a price differential for the choice between continental or cooked breakfast. Unfortunately, breakfast did not cater to other faiths. The cost of breakfast received criticism as well with guests calling it overpriced for what was available in the buffet. However, some guests found the breakfast to be excellent with a good choice and even noted that the restaurant cooked food to order. It's worth noting that one guest did not receive a breakfast box despite it being advertised. While the hotel restaurant had freshly cooked food, overall, the food quality was subpar and the hotel was overpriced. Despite this, some guests were happy with the breakfast and commended the hotel for allowing them to use the car park until after a football match or for offering just what they wanted despite the limited selection.

Dinner

When it comes to dining at Lancaster Hotel and Spa, guest experiences seem to vary greatly. While some have reported having a good meal and enjoyable dishes, such as the highly recommended fish and chips, others have expressed disappointment with the quality of the food. A few have complained about limited options at both the bar and restaurant, some reports even mention having been turned away from the latter due to poor quality. Unfortunately, there have been instances of insufficient staffing with some guests being denied dinner orders outright or being told that the chef was unavailable. Those who appreciate professionally prepared meals may be unsatisfied with the overall culinary offerings at Lancaster, while others have found the food reasonable or even "really good". Ultimately, it seems that whether you'll have a positive dining experience at Lancaster may come down to chance.

Rooms

Guests reported a range of experiences with the rooms at the Lancaster Hotel, from luxurious and spacious to small and outdated. Many guests praised the cleanliness of the rooms with some describing them as new-looking and spotless. A number of guests enjoyed upgraded rooms, which included large beds, spacious bathrooms and modern furnishings. However, some guests were disappointed with the size and quality of their rooms with some describing them as student dorms or outdated. Some guests reported issues with heat and poor ventilation, while others praised the helpfulness of the staff and the great value for money. Overall, guests had varied experiences with the rooms at the Lancaster Hotel with some finding them spacious, clean and comfortable, while others found them small and lacking in amenities.

Beds

The Lancaster Hotel offers a variety of sleeping arrangements, including deluxe and superior double rooms with extremely comfortable double beds. Some rooms even have two double beds, perfect for colleagues or friends traveling together. However, there were a few complaints about uncomfortable beds and thin pillows with one guest even leaving in the middle of the night due to discomfort. Despite some negative reviews, many guests praised the comfy beds and spacious rooms. Additionally, staff were friendly and helpful and bathrooms were often described as nice and spacious. Just be aware that some rooms may get hot, even with fans and windows open. Overall, the Lancaster Hotel appears to offer decent sleeping options for a comfortable stay.

Cleanliness

The Lancaster Hotel is praised for its cleanliness in the reviews left by satisfied guests. Reviewers have raved about the clean and tidy rooms and bathrooms, as well as the spotless facilities throughout the hotel. The staff are friendly and helpful, ensuring guests have a comfortable stay in clean and well-maintained rooms. A few guests have noted some areas for improvement with some carpets in need of vacuuming and some bathrooms requiring a deeper clean, but overall, the hotel's cleanliness is excellent. Guests appreciate the complimentary toiletries and towels provided, as well as the spacious and comfortable rooms. Despite a few minor issues, the majority of guests would happily stay at this hotel again, thanks to its cleanliness and comfort.

Staff

Guests of Lancaster Hotel couldn't say enough good things about the staff. From arrival to departure, the staff were exceptional and went out of their way to make guests feel welcome. Reception staff were lovely and friendly from the moment guests stepped foot in the hotel. Restaurant and bar staff were polite, friendly and accommodating. Room service staff were prompt and efficient, while the chambermaids were immaculate and extremely helpful. Many guests complimented the staff as professional, helpful and always willing to assist with any request. They even received a free room upgrade from the pleasant staff. The spa staff were brilliant and the gym facilities were excellent too. Unfortunately, a few guests had unpleasant experiences with the staff, but they were in the minority. Overall, guests couldn't recommend the staff enough and appreciated their warm welcome and friendly demeanor.

Wi-Fi

Guest reviews of the Lancaster Hotel and Spa reveal mixed experiences with the hotel's wifi. Some guests reported difficulty logging on to the internet with confusing instructions on paper not matching what appeared on the screen. Others were unable to connect at all, sometimes receiving messages that their email was already in use. Some guests described the wifi as "pretty useless," with systems down and no internet available. Certain reviews even stated that the hotel failed to inform guests of the wifi disruption. On the other hand, a few guests reported better wifi experiences than they remembered from previous visits. Despite these positive reviews, many guests found the wifi registration process to be a hassle with requests for unnecessary company information causing some to give up entirely. Overall, while some guests may find the hotel's wifi service satisfactory, others may struggle to enjoy a dependable connection.

Spa

The Lancaster Hotel boasts spa facilities that have received mixed reviews. Some guests have described the spa as lovely with gorgeous and relaxing facilities. However, others have complained that the spa area is too small for the number of guests and that it was fully booked during their stay. Some guests have reported a dispute about using the spa and have described it as not being a proper spa. There were also comments about the changing rooms being unclean and very dated. Nevertheless, others have complemented the hot tub and have said that the steam room and sauna were both cooking on gas. Guests have also appreciated the kind man at reception who booked them a slot before they even arrived. Those who were disappointed to not have a bath in their room would have to use the spa facilities, as there is no gym or spa on the hotel property. Overall, the spa was an added bonus for some, but for others, it left something to be desired.

Parking

The parking situation at Lancaster Hotel seems to be a mixed bag according to guest reviews. Some found it excellent with plenty of spaces for disabled guests and free onsite parking that was easy to access. Others, however, found parking to be quite limited, badly signposted and non-existent. Some guests were even told to park wherever they could find space. Despite these issues, some guests found parking to be convenient and easy to access with close proximity to the tube and good access to central London. Overall, the hotel's parking could be improved, but for the most part, guests were able to find spaces to park and appreciated the free parking option.

3 Star

Lancaster Hotel is an average budget hotel that can serve as a good option for those visiting the nearby university but not much else. While some guests found it pleasant and comfortable for the price, others were disappointed with the tiny and outdated rooms, lack of amenities and poor customer service. The hotel advertises itself as five stars but in reality, it is closer to a three-star rating. Some common complaints included the noisy campus location, difficult internet connection, low-quality wine and unhelpful staff. While some guests found the hotel to be great value for money, others wouldn't rush back and found it overpriced. Overall, the Lancaster Hotel may not be exceptional, but may serve as a passable budget option for certain travelers.

No, Lancaster Hotel doesn't have any pool.

Yes, a spa is available at Lancaster Hotel.

No, Lancaster Hotel doesn't allow dogs.

Yes, parking facilities are available at Lancaster Hotel.

Yes, Lancaster Hotel has a gym.

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